7/25/2019 IT Systems Network Engineer

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IT Systems Network Engineer - Customer Support

Possessing developed skills that have been gained through establishing anddeveloping full IT projects, networks and infrastructures from initial conceptionto completion. Experience covers customer liaison, design, testing to successful

implementation within budget, scope, timescales and process limitations.Extensive L!, "!, #ardware, $oftware experience. "orking cross%functionall&within a customer focused, multi%site environment, maintaining the deliver& ofIT services and technolog& projects. 'p%to%date on IT developments.

Areas of Expertise

( Technical $upport ( !etwork dministration ( Trouble shooting

( "!s ) L!s ( Team building % leadership ( Problem solving

( ctive *irector& ( +eal time s&stems ( $ecurit&

( arious pplications ( TP- Project -anagement ( *isaster +ecover&

Education

MCSE ertified $&stems Engineer/000

IBM AS4 Trained for !ew 'sers.

1222

!!B "#ons$ 3/4/5 Law *egree

1226

%rofessiona& Experience and Significant Ac'ie(ements

Network Support Tec'nician ) - %resent

University of Cambridge Desktop and Network Support Technician.

The 7rgani8ation comprises of different operating s&stems including "indows /000$erversw, !T9 $ervers !ovell !etware $ervers. I determine the exact nature ofproblems 31st to :rd line support5. Providing for end%users and support to over 1600 usersbased in 6 locations. Providing expedient error corrections and solutions whilst workingon projects in a variet& of support and development roles.

( ccomplished in setting and meeting deadlines, planning and developing methods forcomputeri8ing a range of business tasks.

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7/25/2019 IT Systems Network Engineer

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( Providing support of IT hardware, software and networks.

( Trouble shooting, administration and support of "indows /000 $erver and -$Exchange on *ell hardware at all levels.

( ;irst, second and third line support.

( 7ptimum trouble shooting and problem solving abilities developed.

( -anaging the email s&stem and ensuring the appropriate level of anti%virus protection.

Research and Investigative ork

( Project Team -ember implementing a "indows /00: ctive *irector& $tructure.

( ssisted in the building of a "indows /000 *omain with +I* 6 $ervers.

( $ecure remote access network connection using P an&where.