IT Staffing Solutions Presented by MicroAge May 22, 2008.
33
IT Staffing Solutions Presented by MicroAge May 22, 2008
-
Upload
edward-fisher -
Category
Documents
-
view
218 -
download
0
Transcript of IT Staffing Solutions Presented by MicroAge May 22, 2008.
IT Staffing SolutionsPresented by MicroAge
May 22, 2008
© 2006 MicroAge
Agenda
Introduction to MicroAge
Brett Beranek
MicroAge Marketing Director
IT Staffing Solutions
Herb Roblin
MicroAge Director of National Service Operations
Q&A
© 2006 MicroAge
MicroAge at a glanceCanada’s leading network of independently owned systems integrators and value-added resellers
Over 40 locations across Canada, many in operation since 1981
Specializing in multi-vendor turnkey solutions: hardware + software + technical & professional services
Vast experience in SME & public sector
© 2006 MicroAge
MicroAge Delivers
IT Solutions
Industry-leading IT products
IT consulting
Procurement planning
Training
Technical support
Flexible leasing/financing options
© 2006 MicroAge
MicroAge: your trusted business technology partner
Highly qualified local IT personnel
Proven experience and IT knowledge breadth and depth
Strength of national network
Commitment to customer service excellence
MicroAge Canada
Weighing your
IT Staffing and Tech Support Options
© 2006 MicroAge
Introduction: What are your IT staffing options?
- Hire permanent staff, full- or part-time
- Hire contract staff, full- or part-time
- Outsource technical or professional services
- Maintenance and support solutions- Managed services- Professional services
© 2006 MicroAge
Which options are best for you?
Key evaluation criteria
• Skill set: How to ensure you can access the latest know-how and relevant expertise
• Cost of support: How to get the right resource at the right time
• Availability of support: Determining the level of availability you need, locally or nationally, including potential contract discount rate opportunities
• Redundancy: Locking in both a prime and backup resource to support critical support needs
• Knowledge of Best Practices: How to access deeper, broader expertise, including premium-level support from major manufacturers
• Cost of Downtime: How to determine the cost and impact of system downtime on your employees’ productivity due to IT staffing shortages
© 2006 MicroAge
Option 1: Hiring permanent full/part-time staff
• Skill set:
– Pros• Opportunity to hire the person that best suits your
needs– Cons
• Difficult to keep up to date on the latest developments in the industry
• Shortage of qualified people
© 2006 MicroAge
Option 1: Hiring permanent full/part-time staff
• Cost of support:
– Pros• Budget cost based on known salary and benefit costs
– Cons • Usually the most expensive solution
© 2006 MicroAge
Option 1: Hiring permanent full/part-time staff
• Availability of support:
– Pros• Hire more people as needed
– Cons • Usually need to add a second person full-
time if one person can’t handle the workload
© 2006 MicroAge
Option 1: Hiring permanent full/part-time staff
• Redundancy:
– Pros• No advantage
– Cons • All of your “eggs” are in one basket
© 2006 MicroAge
Option 1: Hiring permanent full/part-time staff
• Knowledge of Best Practices:
– Pros• Should know your current system well
– Cons • Knowledge becomes outdated quickly • Resource only has “user” access to manufacturers’ tech
support
© 2006 MicroAge
Option 1: Hiring permanent full/part-time staff
• Cost of Downtime:
– Pros• Usually this person is on-site and can respond
promptly
– Cons • Usually will take longer to get the proper response
& restore the system
© 2006 MicroAge
Option 2: Hiring full/part-time contract staff
• Skill set:
– Pros• We assess your needs & provide the
appropriate technical resource
– Cons • None
© 2006 MicroAge
Option 2: Hiring full/part-time contract staff
• Cost of support:
– Pros• Cost is based on your actual needs• Contract ends when your own staff returns
– Cons • None
© 2006 MicroAge
Option 2: Hiring full/part-time contract staff
• Availability of support:
– Pros• Additional help can be added when and where needed
– Cons • None
© 2006 MicroAge
Option 2: Hiring full/part-time contract staff
• Redundancy:
– Pros• Easily add tech staff for the length of time
that you require
– Cons • None
© 2006 MicroAge
Option 2: Hiring full/part-time contract staff
• Knowledge of Best Practices:
– Pros• Should have a strong knowledge your current
system if there was an opportunity for regular staff to transfer knowledge
– Cons • None
© 2006 MicroAge
Option 2: Hiring full/part-time contract staff
• Cost of Downtime:
– Pros• Usually this person is on-site and can respond promptly
– Cons • None
© 2006 MicroAge
Option 3: Outsource technical/professional services
• Skill set:
– Pros• We assess your needs & provide the appropriate
technical resource
– Cons • None
© 2006 MicroAge
Option 3: Outsource technical/professional services
• Cost of support:
– Pros• Cost is based on your actual needs and is continuously
monitored and assessed
– Cons • None
© 2006 MicroAge
Option 3: Outsource technical/professional services
• Availability of support:
– Pros• Easily add additional techs when and where needed
– Cons • None
© 2006 MicroAge
Option 3: Outsource technical/professional services
• Redundancy:
– Pros• Primary and backup techs assigned to your
account with more techs just a phone call away
– Cons • None
© 2006 MicroAge
Option 3: Outsource technical/professional services
• Knowledge of Best Practices:
– Pros• Always up to date with manufacturer
authorizations & certifications; • Have access to highest levels of manufacturers’
tech support
– Cons • None
© 2006 MicroAge
Option 3: Outsource technical/professional services
• Cost of Downtime:
– Pros
• Contract customers receive our Rapid Response service with as much backup as required
– Cons • None
© 2006 MicroAge
Which option is best for your business?
• If your business culture is based around having your own employees handling your IT support, let MicroAge work with you to help you source and screen IT personnel.
• If your business needs temporary staff to fill in for staff vacations, sick or parental leave, let MicroAge analyze your needs and supply the right people to support your IT requirements for these short-term requirements.
• If your business culture recognizes that supporting your IT environment is not your businesses core competency, outsource your IT support requirements to MicroAge.
** Since this is MicroAge’s core competency, your business is assured the proper level of support delivered in the most cost-effective manner.
© 2006 MicroAge
Outsourcing technical/professional services
Maintenance and support solutions
Managed services
Professional services
- Tailored to customer needs- Local or national support available- Top-tier certifications/service authorizations
© 2006 MicroAge
Maintenance and Support Solutions
IMAC (Installations, Moves, Adds & Changes)
Technical Services
Patch Management
Asset Management
Network Administration Support Agreement
© 2006 MicroAge
Managed Services
Help Desk / Deskside Services
Remote Network Monitoring
Remote Network Maintenance
© 2006 MicroAge
Professional Services
Technology Upgrades
Server Virtualization
Storage Solutions
LAN/WAN Wireless Network Solutions
Security Assessments
Infrastructure
Web development
Application development
Project management
© 2006 MicroAge
Options? Talk to your business technology specialist
- Permanent staff placements, full- or part-time
- Contract staff placements, full- or part-time
- Outsourced technical & professional services
- Maintenance and support solutions- Managed services- Professional services
© 2006 MicroAge
Questions and Answers
?
