IT SERVICES AT NOVA

HELP DESK INFORMATION

• Nova help desk is located at Annandale campus but there are IT staff on each campuses to provide immediate campus support

• The ITHD is open 24/7 including nights, weekends, & holidays

• ITHD contact information: Phone number : 703-426-4141 Email: helpdesk@nvcc.edu Nova student & faculty support portal

• SUPPORT PORTAL SITE - HTTPS://SUPPORT.NVCC.EDU/MAIN/DEFAULT.ASPX

GENERAL SERVICES PROVIDED BY IT…

• EMAIL• GRADES/SCHEDULE• NOVA ALERT• ONLINE TRAINING• STUDENT TECH TIPS

NOVA EMAIL• NOVA email system is hosted by Google, aka GMAIL• Student do not need to setup a new account, created during registration • Email accounts are the following format:

Username@email.vccs.edu• Mailbox size is 25GB, with spam & virus protection included• Access your email through mynova

WHAT’S NOVA ALERT?• People who sign up will receive notice & alert information through this

system: NOVA campus closing due to inclement weather Theft & assault type situation awareness Gives alerts for all NVCC campuses

• Sign up by texting the keyword “ NOVA” to 411911• Http://alert.nvcc.edu

ACCESS TO ONLINE TRAINING

• Students have access to virtual technology training powered by Atomic Learning

• What is Atomic Learning? Online software training and support product which is like having a technology

specialist in every classroom Helps you do more with the software you use every day Tutorials give you just-in-time answers to your "how do I do that?" software questions.

• WEBSITE: HTTP://WWW.ATOMICLEARNING.COM/HIGHED/HOME

HARDWARE & SOFTWAREHardware:• For students interested in purchasing computer hardware, discounts are

applied for: Dell products HP products

Softwares:• Students, faculty, and staff with blackboard accounts can login and download:

Antivirus software provided by Symmantic (corporate edition) at no cost• Free recommended anti-spyware softwares:

Ad-ware , spybot , microsoft security essentials

CONTINUED…• Microsoft office 365 Proplus and One Drive:

All NOVA students, faculty, & staff are provided free MS Office 365 products Office 365 includes:

Word, Excel, Powerpoint, Outlook, Onenote, Publisher, and Access, Onedrive cloud space You can load it on up to five devices In order to download Office 365 you need to login with your NOVA email address by

going to: https://login.microsoftonline.com/ Can also be accessed through blackboard Free access only last until your NOVA email account is no longer valid

• Openoffice • Google docs

INTERNET/NETWORKING INFO• All NOVA students have 2 network accounts:

• NVSTU account• DIRECTORY account

• Nvstu: Used for accessing web folders

www.student.nvcc.edu/home/userid Logging into the computers on the NVSTU network in the library or Open Computer Lab

Format: nvstu\userid Students can look up NVSTU account information at https://www.nvcc.edu/stu_id/.

• Directory: This account uses your mynova credentials as login account for library or OCL

Format: directory\mynovausername

FTP SETTINGS • FTP settings will be required for accessing web folders.• Lab work/exercises done in ITE courses may require logging into web folders• Free FTP clients:

• Core FTP, FileZilla, Dreamweaver, Cyber Duck (mac)

• FTP settings:Profile name: studentwebhost: www.Student.Nvcc.Edu URL: http://www.Student.Nvcc.Edu/home/useridUserid: NVSTU\userid (for windows)           NVSTU/userid (for mac)password: month of birth + date of birth + four digits of the year of birth

WIRELESS NETWORK• Wireless network SSID (name):

• Directory• Requires login with the directory credentials

• Novawifi• Requires login with the NVSTU or NVCC credentials

• Guest• Requires user to create a temporary login account for the next 24 hours for wireless

access

MOBILE PHONES• As a NOVA student, discounts are provided to AT&T wireless subscribers

Students can save up to $125 on a new phone and service Students receive a 7% discount on their AT&T monthly charge Call the AT&T wireless 800 number and mention FAN# 2552057

CLOUD SERVICES• NOVA students have access to Microsoft OneDrive Cloud service that

provides a way to have your files all in one place• Onedrive:

• Upload, edit, print, share files (to large for blackboard) with instructors & classmates

• With Onedrive, access your files from any computer.• Automatically updated across your computer and mobile devices• FREE and provides 7GB of storage • Back-up files that are accessible from anywhere, even if your computer crashes.

1. Go to http://onedrive.live.com/about/en-us/2. Click sign up to create a new onedrive account (you can use an existing

email account or Microsoft account)

CREATING ONEDRIVE ACCOUNT

STUDENT TECH TIPS…