IT Process Automation Ayehu eyeShare Solution Overview
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Transcript of IT Process Automation Ayehu eyeShare Solution Overview
![Page 1: IT Process Automation Ayehu eyeShare Solution Overview](https://reader034.fdocuments.net/reader034/viewer/2022042500/5487b47fb4af9fbd5d8b4ff5/html5/thumbnails/1.jpg)
™
IT Process Automation
Under Control
Solution Overview
Gabby Nizri, CEO.
www.ayehu.com
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"Just knowing there is a problem doesn't solve it!"
o Today more than 85% of outage processes are done manually and
require human intervention.
o IT staff (support & admin) are using manual procedures to diagnose,
analyze, notify, escalate and resolve problems.
o IT staff spends between 30%-50% of their time troubleshooting and fixing
problems.
o Level 2 production support spend the majority of their time on issues that
could be resolved (with the right solution) by NOC personnel
Automating problem isolation & resolution can reduce an
outage duration by more than 70%
Detect
26%
Identify
28%
Resolve
46%
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The solution – Automating IT Ops. Processes
Source
Capture Data Process
Automation
Bi-Directional
Communication
Manage & Control
™
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eyeShare for IT automation
o Automate manual maintenance & routine tasks
o Built in tasks and templates
o Ability to include human decision
o Very simple to implement and use
o Scalable!
o Integrated easily via API’s
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Use Case #1 Insurance firm
Company Leading insurance, pension, and financial services group
Challenges • Lost business due to failures of financial web portal serving
thousands of agents/clients
• Slow IT response time leading to slow recovery
Results • Automated alerts, escalation and incident ownership
• Automated pre-defined recovery workflows, pausing at specific
decision points to receive remote instructions from the IT
person
• Portal recovery time cut by 90%
Increasing app availability
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Use Case #2 - Cloud based SaaS Company
Company SaaS: web & mobile app toolbars
Challenges • Operate 150 web apps in live production servers
• Small operations team becoming bottleneck
• Ensure rapid response to critical incidents
Results • Automated IT production operations, 90% faster
• eyeShare processes manage servers, DBs, disk space…
• Hundreds of daily tasks vs. 10-15 manual processes
• Full control over automation with alerts
Accelerating IT Operations Management
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Use Case #3 Online Bank Services
Company Large banking groups with over 300 branches worldwide
Challenges • Inefficient and slow handling of routine IT events
• Response to critical events during off-duty hours & weekends
• Manual processes consume IT scarce time
Results • Automated processes interface with multiple IT systems
(Siebel, MQSeries, TSM, telephony..)
• 430 hours of IT work eliminated on a monthly basis
• Response time to failures in a critical system reduced from 15
minutes to seconds
• Enforcement of event handling procedure with consistent
performance
Reducing Operational Costs by 50%
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• Simple yet Powerful:
• Incident Resolution ▫ Event-driven alert management and problem resolution
• Interactive Automated Notification ▫ Automated event and alert notification and escalation
procedures
• IT Task Automation ▫ Schedule and execute pre-defined critical and routine tasks
• Real time as well as historical data ▫ Real time and historical view of the IT processes
Ayehu eyeShare — IT Process Automation Solution
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• Incident management
• Aggregates Events
• Control Processes
• Real Time View
• Customized UI
eyeShare Dashboard – Real time Process View
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Simple & Powerful
• Design & Plan
• Execute & Control
• Schedule Tasks
• 500+ Activities
• 100+ Templates
•Integration API’s
eyeShare Studio – Drag and Drop Tool Box
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Ayehu solution for IT operations
Solution Architecture
IT Process Automation Solution
Physical, Virtual and Cloud infrastructure
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Automation under control
eyeShare workflow involves human decisions
thru interactive IVR, SMS and email messaging
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Reduce Costs (TCO)
By more than 45%
Reducing complexity
Improve staff productivity
Minimizing human intervention
The Value Proposition of eyeShare™
Reduce Service Downtime
Reduce the MTTR of incident resolution
Reduced number of incidents
Improves SLA’s
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Thank You!
Everything should be made as simple as possible, but not one bit simpler Albert Einstein, 1879-1955
Gabby Nizri, CEO
http://www.ayehu.com
Watch NOW demo online: UKfQjTSEoA8http://youtu.be/