IT Mega Projects in Banking
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These slides are the intellectual property of Frank Schwab, imacor, copyrighted © 2013, with all rights reserved.
You may use the slides as you would use a book or an article, i.e., in small excerpts (called 'fair use') and only with full and explicit reference to the source. All other uses require written permission by the copyright holders.
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© of slides
Source: Wikipedia
Source: Letters of Plinius the Younger
Pienza, Italy
Cost increase
Occurance
Benefits
Cost increase
Occurance
Benefits
Learn from past projects
> 150 Case studies
Do not repeat know
mistakes
Learn about success factore
Common Wealth Bank of Australia – Budget planning
2008 2009 2012
Source: CBA Press releases
Target landscape Several releases
Migration
Tests
Governance
Migration in 2 steps 1) Customer data first 2) Product- and balances by Big Bang
! High test efforts ! Multiple test environments ! End-to-end tests of critical systens
! Strong IT/Business Team ! Permanent adaptation of project
management ! Transparent decisions
Strong senior management involvement
High transparency for all employees and project stakeholders
Fast and transparent decisions
Decoupling & equalization
Central management & decentral implementation
Inform & listen
25 % 25 %
50 %
Product and Silo Thinking
Products are implemented
redundant and inconsistent
across product lines and
channels
IBM Mainframe
Sun Server
Intel blade
Tandem
Thin clients
Fat clients
AIX Server Server Farm Every technology
of every decade
18 Windows!
NOS öffnen ► Kunde suchen
NOS-Übersicht ► Partner / Adressen ► Anzeigen / Ändern ► Bestätigung ► Änderung der Telefonnummer? ► bestätigen / Ändern ► Ausdruck bestätigen ►zurück zur Übersicht
NOS-Übersicht ► Produkt / Ändern ► Einlagen / Termingeldprolongation ► Daten ändern ► bestätigen ► zurück zur Übersicht
Einmeldung in KIM ► Starten von KIM ► Anmeldung ► Kunden suchen ► neuen Eintrag wählen ► Daten einpflegen ► Abschluss anlegen ► Daten eingeben ► bestätigen ► zurück zur Übersicht
! Customer approaches service desk ! Customer informs the bank about address change ! Advisor notifies a due “time deposit” in the customer’s portfolio
37 Clicks
They just do not know about
STOP
STOP
Overestimation of one‘s own capabilities
Merger of three banks in 2002:
Dai-ichi Kangyo Bank Fuji Bank Industrial Bank of Japan
Technical integration in April
Breakdown of money supply
Loss of 1.8 Billiion Yen
6 month to recovery
Mizuho Bank, Japan
Wrong architecture
Programming failures in 2 critical modules
Inappropriate time to test
3 CEO did know about, but kept political target date
Main reasons
Politics
STOP
STOP
Overestimation of one‘s own capabilities
Politics
Racket and Ball are 11 Euro.
The racket is 10 Euro more expensive than the ball.
How much is the ball?
"Hello world!"
#include <iostream>
int main()
{ std::cout << "Hello, world!\n"; }
Digital Natives
2012 2013 2014 2015
R I P
?
CBS share of Total IT Landscape
CBS
CRM
Mobile
Call Center
Branch
Securities Finance
Reporting
Settlement
Internet
Question:
„What would you different if you would do it again?“
New Standard-software
Integration environment
Migration programs
New Front End
„If you think it's expensive to hire a professional to do the job, wait until you hire an amateur.“
strong communication
skills
broad banking knowledge
solution-oriented
deep IT knowledge
convincing
project experience
0
-50
+50
+100
+200
Increase of costs in %
Month 36
Example: Project portfolio
12 24
Learn from past projects
STOP
STOP
STOP
STOP
Overestimation of one‘s own capabilities
Politics