IT Foundation - WordPress.com · •Business Process Management ... Business Process Framework...
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IT Foundation Application Map
Transcript of IT Foundation - WordPress.com · •Business Process Management ... Business Process Framework...
IT Foundation Application Map
IT vs. IS vs. CS
• IT = Information Technology
• CS = Computer Science
• IS = Information System
• Manage effective and efficient collaboration between CS and IT
• Industrial Engineering domain IS • Handle all application towards human
• Informatics Engineering domain CS • Handle all hardware and related algorithm
• Electrical Engineering domain IT
APPLICATION
OPERATING SYSTEM
HARDWARE
OUTPUT INPUT
Computer System Brain ware
Application Trends
• Knowledge Management
• Business Process Management
• IT Governance
• Risk Management
• BIG Data
• Artificial Intelligence
Infrastructure Trends
• IoT (Internet of Things)
• 5G (5th Generation)
• Security
Application - Infrastructure
• So many software houses
• So many brands and versions
• So many applications
We need framework
• So many vendors
• So many technologies
• So many products
We need standard
Framework
• Standard
• Compatibility
• Comply
• Flexibility
• Vendor and Product independent
ex. tmforum.org
tmforum.org
Business Process Framework (eTOM)
Information Framework (SID)
Application Framework (TAM)
Business Metric
Frameworx
About Frameworx
• TM Forum Frameworx is a suite of best practices and standards that provides the blueprint for effective, efficient business operations
• It enables you to assess and optimize performance using a proven, service-oriented approach to operations and integration
• The practical tools available in Frameworx help improve end-to-end management of services across complex, multi-partner environments.
Benefits of using Frameworx (1/2)
• Innovate and reduce time-to-market with streamlined end-to-end service management
• Create, deliver and manage enterprise-grade services across a multi-partner value-chain
• Improve customer experience and retention using proven processes, metrics and maturity models
• Optimize business processes to deliver highly efficient, automated operations
Benefits of using Frameworx (2/2)
• Reduce integration costs and risk through standardized interfaces and a common information model
• Reduce transformation risk by delivering a proven blueprint for agile, efficient business operations
• Gain independence and confidence in your procurement choices through conformance certification and procurement guides
• Gain clarity by providing a common, industry-standard language
APPLICATION FRAMEWORK Sisfo IMTelkom
Application Positioning
1. If we have a service, where is its location in the framework?
2. What is our services constellation?
3. Do we already have all services we need?
Application Map
Mar
ket/
Sale
s P
rod
uct
C
ust
om
er
Strategy, Infrastructure & Product Operations
Enterprise
Strategy & Commit
Market Strategy & Policy
Sales Strategy & Planning
Sales Forecasting
Product & Offer Portfolio Planning
Infrastructure Lifecycle Management
Marketing Capability Delivery
Product & Offer Capability Delivery
Product Lifecycle Management
Sales Development
Product & Offer Development & Retirement
Product Marketing Comm. & Promotion
Serv
ice
Res
ou
rce
Su
pp
lier
/ Pa
rtn
er
Service Strategy & Planning
Service Capability Delivery Service Development &
Retirement
Resource Strategy & Planning
Resource Capability Delivery
Resource Development & Retirement
Supply Chain Strategy & Planning
Supply Chain Capability Delivery
Supply Chain Development & Change
Management
Operations Support & Readiness
Fulfillment Assurance Billing & Revenue Management
Market Sales Support & Readiness
Sales Channel Management
Selling
Marketing Fulfillment Response
Contact / Lead / Prospect
Market Performance Management
Sales Performance Management
Product Support & Readiness
Product Configuration Management
Product Performance Management
Customer Interaction Management
Customer Management
Customer Information Management
Manage Billing Event
Charging
Bill Invoice Mgmt
Customer Support & Readiness
Order Handling Problem Handling Bill Payments &
Receivables Mgmt
Customer QoS / SLA Management
S/P Capability Dev. & Retirement
Bill Inquiry Handling
Manage Balances
SM&O Support & Readiness
Service Configuration & Activation
Service Problem Management
Service Quality Management
Service Guiding & Mediation
RM&O Support & Readiness Resource Provisioning
Res. Trouble Mgmt
Res. Perf. Mgmt
Resource Mediation & Reporting
Workforce Management Resource Data Collection & Distribution
S/PRM Support & Readiness
S/P Requisition Management
S/P Problem Report Mgmt
S/P Perf. Mgmt
S/P Settlements & Payments
Management
S/P Interface Management
Oper. Support & Readiness
Fulfillment Assurance Billing
Supplier / Partner
Enterprise
Strategy, Infras., & Product
Market / Sales Management
Product Management
Service Management
Resource Management
Customer Management
Assurance Billing Oper. Support & Readiness
Fulfillment
Supplier / Partner
Enterprise
Strategy, Infras., & Product
Market / Sales Management
Product Management
Service Management
Resource Management
Customer Management
Campaign & Funnel Mgmt
Cust. Information Mgmt
Transactional Doc. Prod.
Cust. & Network Care
Customer Insight Mgmt
Customer Self Management
Customer Service Representative Toolbox
Customer Loyalty Management
Customer Order Mgmt
Customer SLA Mgmt
Customer Problem Mgmt
Case Management
Collection Mgmt
Account Receivables
Billing Inquiry, Dispute & Adjustment Mgmt
Compensation & Results
Sales Account Mgmt
Sales Aids
Sales & Marketing Report
Channel Sales Mgmt
Solution Mgmt
Contract Mgmt
Sales Portal
Product Performance Mgmt
Product Strategy / Proposition Mgmt
Product Catalog Mgmt
Product Lifecycle Mgmt Billing Event Mgmt
Billing Account Mgmt
Billing Calculation
Charge Calculation & Balance Mgmt
Service Catalog Management
Service Inventory Mgmt
Service Test Mgmt
Service Order Management
Service Problem Mgmt
Service Quality Mgmt
Service Perf. Mgmt
Resource Lifecycle Management
Resource Test Mgmt
Resource Process Mgmt
Resource Invent. Mgmt
Workforce Mgmt
Location Mgmt
Net. Num. Invent. Mgmt
Resource Domain Management
Resource Order Management
Resource Perf. Mgmt
Fault Management
Usage Management
Voucher Management
Wholesale Intercon. Billing Supplier / Partner Management
Revenue Assur. Mgmt
Administrative Services
HR Management
Fraud Management
Financial Management
Regul. & Compl. Mgmt
Asset Management
Security Management
Knowledge Mgmt
Supply Chain Mgmt
Assurance Billing Oper. Support & Readiness
Fulfillment
Supplier / Partner
Enterprise
Strategy, Infras., & Product
Market / Sales Management
Product Management
Service Management
Resource Management
Customer Management
Campaign & Funnel Mgmt
Cust. Information Mgmt
Transactional Doc. Prod.
Cust. & Network Care
Customer Insight Mgmt
Customer Self Management
Customer Service Representative Toolbox
Customer Loyalty Management
Customer Order Mgmt
Customer SLA Mgmt
Customer Problem Mgmt
Case Management
Collection Mgmt
Account Receivables
Billing Inquiry, Dispute & Adjustment Mgmt
Compensation & Results
Sales Account Mgmt
Sales Aids
Sales & Marketing Report
Channel Sales Mgmt
Solution Mgmt
Contract Mgmt
Sales Portal
Product Performance Mgmt
Product Strategy / Proposition Mgmt
Product Catalog Mgmt
Product Lifecycle Mgmt Billing Event Mgmt
Billing Account Mgmt
Billing Calculation
Charge Calculation & Balance Mgmt
Service Catalog Management
Service Inventory Mgmt
Service Test Mgmt
Service Order Management
Service Problem Mgmt
Service Quality Mgmt
Service Perf. Mgmt
Resource Lifecycle Management
Resource Test Mgmt
Resource Process Mgmt
Resource Invent. Mgmt
Workforce Mgmt
Location Mgmt
Net. Num. Invent. Mgmt
Resource Domain Management
Resource Order Management
Resource Perf. Mgmt
Fault Management
Usage Management
Voucher Management
Wholesale Intercon. Billing Supplier / Partner Management
Revenue Assur. Mgmt
Administrative Services
HR Management
Fraud Management
Financial Management
Regul. & Compl. Mgmt
Asset Management
Security Management
Knowledge Mgmt
Supply Chain Mgmt
CRM Comparison (PC Magazine)
IT Foundation Application Map
Thank You
