IT DISASTERS

We all have our personal IT disasters!

Failures of Innovation and IT

•2014 - Cloud Technology: Apple’s iCloud hack that led to over 500 leaked nude photos of female celebrities

2013 - City of Toronto and many other communities throughout North America experienced a hydro blackout, which left 50 million people without power.

2006 - Dell Laptop explodes at Trade show in Japan

2003 - Northeast Blackout for over 50 million people

1983 - Faulty Soviet early warning system nearly causes WWIII

CAUSES - THE WHY???

1. Human error e.g Forgetfulness, Undermining, Carelessness- 55%

1. Technical software/Hardware failures e.g Viruses and Bugs - 20%

1. Poor Resource Allocation (Murphy's Law)- 10%

1. Organizational hindrances e.g Malaysia Airlines - 6%

1. Acts of God e.g storms and floods- 15%

1. Defense factors/ Poor facilitation - 3%

CAUSES - THE WHY???

Effects

Lost:

● Productivity

● Revenue

● Customers

● Opportunities

● Lives

Brand Damage

Higher costs of Operations

Business sell-outs

However, New:

● Jobs e.g. Auditors, risk managers, Damage control

● Contracts

● Attitudes/Lessons

Insurance wins

IT DISASTER RECOVERY PLANS AND STRATEGIES

This usually involves four phases :

Plan of ActivationPreventionResponseRecovery

NOTE:Always in Progress

Giving your life to IT - More disasters

Back up

Quick response - “.......A swift and effective response requires functions to work together in a planned, coordinated and synchronized manner.” (City of Toronto Disaster Recovery Planning Audit Report, 2008)

Ask yourself!

References

Business Insights: Global. Web. 5 Nov. 2014.Stuart.

"Recipe For Banking IT disasters." Computing 28 Apr. 2014: 14.

Continuity Central Survey: Bob Laliberte, 2014 http://www.planb.co.uk/news06032.html

http://bi.galegroup.com/global/article/GALE%7CA380526966/7afcb6e43fc7723951750ae8c16afe6e?u=r

pu_main

http://www.ucc.org/disaster/technology-disasters/

"UNESCO Journal for Annual IT Disasters" http://webworld.unesco.org/safeguarding/en/txt_sini.htm

"Journal of Loss Prevention In The Process Industries" 16 (2003) 513–521

www.elsevier.com/locate/jlp - Ibrahim M. Shaluf, Fakhru’l-Razi Ahmadun, Abdul Rashid Shariff

Department of Chemical and Environmental Engineering, University Putra Malaysia, Serdang, Selangor

43400, Malaysia

http://www.continuitysoftware.com

http://www.itdisasters.com