IT Change Management Using JIRA
Transcript of IT Change Management Using JIRA
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IT Change Management Using JIRA
MIKE WHITLOCK • LEAD APPLICATIONS DEVELOPER • ERCOTBART COLEMAN • APPLICATIONS DEVELOPER • ERCOT
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The Electric Reliability Council of Texas ensures a reliable electric grid and efficient energy markets
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Agenda B A C K G R O U N D
C O N D I T I O N A L W O R K F L O W
L I N K E D I S S U E S
C O N D I T I O N A L R E Q U I R E D F I E L D S
A P P R O V A L P R O C E S S
T R A N S I T I O N S
R E S U L T S
O T H E R
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Why our old tools sucked…
Legacy Tool Limitations
User Frustration Cost
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RFPs Standard ERCOT new app process… 13 months and no app selected
JIRA?
Proof of Concept
Our team proposed JIRA to upper management and was challenged to create a POC
5 days of JIRA development work knocked their socks off
So what next?
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1 Gap analysis results…
minor limitation
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High level view of the change process
Software Changes Hardware Changes User
Bureaucratic
Work
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Any ERCOT user has ability to request a change
One stop change shop
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All changes entered in one spot
Dynamic workflow routes the change appropriately
One stop change shop
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Agenda B A C K G R O U N D
C O N D I T I O N A L W O R K F L O W
L I N K E D I S S U E S
C O N D I T I O N A L R E Q U I R E D F I E L D S
A P P R O V A L P R O C E S S
T R A N S I T I O N S
R E S U L T S
O T H E R
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Conditional workflow
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Conditional workflow
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Agenda B A C K G R O U N D
C O N D I T I O N A L W O R K F L O W
L I N K E D I S S U E S
C O N D I T I O N A L R E Q U I R E D F I E L D S
A P P R O V A L P R O C E S S
T R A N S I T I O N S
R E S U L T S
O T H E R
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Auto-creating linked issues
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Auto-creating linked issues
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Auto-creating linked issues
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Auto-creating linked issues
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Logic between linked issues
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Logic between linked issues
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Logic between linked issues
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Agenda B A C K G R O U N D
C O N D I T I O N A L W O R K F L O W
L I N K E D I S S U E S
C O N D I T I O N A L R E Q U I R E D F I E L D S
A P P R O V A L P R O C E S S
T R A N S I T I O N S
R E S U L T S
O T H E R
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16 to 70 required fields
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Conditional required fields
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Conditional required fields
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Agenda B A C K G R O U N D
C O N D I T I O N A L W O R K F L O W
L I N K E D I S S U E S
C O N D I T I O N A L R E Q U I R E D F I E L D S
A P P R O V A L P R O C E S S
T R A N S I T I O N S
R E S U L T S
O T H E R
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Easy approval process
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Easy approval process
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Easy approval process
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Easy approval process
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Agenda B A C K G R O U N D
C O N D I T I O N A L W O R K F L O W
L I N K E D I S S U E S
C O N D I T I O N A L R E Q U I R E D F I E L D S
A P P R O V A L P R O C E S S
T R A N S I T I O N S
R E S U L T S
O T H E R
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Time conditional transitions
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Time conditional transitions
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Agenda B A C K G R O U N D
C O N D I T I O N A L W O R K F L O W
L I N K E D I S S U E S
C O N D I T I O N A L R E Q U I R E D F I E L D S
A P P R O V A L P R O C E S S
T R A N S I T I O N S
R E S U L T S
O T H E R
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Actual workflows for change work
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Actual workflows for change work
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REST call to MS Orchestrator that queues a build job in Puppet using all the server information requested in the JIRA Issue
Automated virtual server builds
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REST call from MS Orchestrator that transitions JIRA issue to next status when build job completes (or fails)
Automated virtual server builds
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ERCOT developed plugin to send any data on the JIRA
Issue to our Information Bus
Automated CMBD population
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ERCOT developed plugin to send any data on the JIRA Issue to our information bus
Automated CMBD population
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Agenda B A C K G R O U N D
C O N D I T I O N A L W O R K F L O W
L I N K E D I S S U E S
C O N D I T I O N A L R E Q U I R E D F I E L D S
A P P R O V A L P R O C E S S
T R A N S I T I O N S
R E S U L T S
O T H E R
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19.2 days!
0.8 days!
Before JIRA After JIRA
Time to approval decreased by 18.4 days
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Before JIRA After JIRA
Time to complete decreased by 8 days 14.1 days
5.8 days
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61% complete within 3 days
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Users now
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CMDB Integration v2
Enhancing our CMDB Integration to pull information and pre-populate JIRA Issues
Service Desk
Drink a Beer
Replacing our Remedy Incident Management installation with JIRA Service Desk
Celebrate me actually making it to this slide without passing out
So now what's next?
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MIKE WHITLOCK AND BART COLEMAN
Thank you!
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Questions?