IT as a Value Innovator Infotel 2010 v1.0

8/8/2019 IT as a Value Innovator Infotel 2010 v1.0

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IT as a Value Innovator!


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Todays Business Context


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Ramesh Shanmuganathan

Fundamental Business DriversDo MoreWith Less

ImproveEfficienciesImproveServices

FundamentalBusinessDrivers HaveNot Changed


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PRODUCTIONTRANSACTIONS

INTERACTIONS

Business thrust towardsReal-Time Interactions

Fast Faster Real-Time


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AddBusinessValue

Increase theBusiness Impact Decrease Costs /Improve EfficiencyDeliver more

on a smarterbudgetImprove time todelivery on

businessrequestsImprove quality

Cut CostsAdd flexibilityto costsRepurpose

resourcesReduceHeadcount

Need to Create Business Value


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Needs to deliver Decision ReadyInformation

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Building IT as a ValueInnovator


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IT as a Value lnnovatorBy aligning our IT strategy and investments to that of thebusiness we can not only leverage the business benefits ofIT, but transform the way we do things in deliveringcompelling new business capabilities and corecompetencies

Ramesh Shanmuganathan

Executive Vice President / Chief Information Officer


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How IT could influence yourCompetitive landsacpe?

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Business Levers of ITusiness Levers of IT Improving Business ProcessesImproving Business Processes

Attracting and Retaining new customersAttracting and Retaining new customers

Creating new products & servicesCreating new products & services

Expanding into new markets & geographiesExpanding into new markets & geographies

Reducing enterprise costsReducing enterprise costs

Improving enterprise workforce effectivenessImproving enterprise workforce effectiveness

Expanding current customer relationshipsExpanding current customer relationships

Increasing use of information/analyticsIncreasing use of information/analytics

Targeting customers/markets more effectivelyTargeting customers/markets more effectively

Acquiring new companies & capabilities (M&A)Acquiring new companies & capabilities (M&A)


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Sustainable Innovationustainable Innovation theheBalancing Actalancing Act InnovationInnovation vsvs Stability/ReliabilityStability/Reliability

StandardizationStandardization vsvs Autonomy/ExperimentationAutonomy/Experimentation

AccessibilityAccessibility vsvs Security/PrivacySecurity/Privacy

ConsensusConsensus vsvs Efficiency/EffectivenessEfficiency/Effectiveness

CentralizedCentralized vsvs Distributed/Decentralized ServicesDistributed/Decentralized Services

ProprietaryProprietary vsvs Open Technology/StandardsOpen Technology/Standards


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IT as a Value Innovator : Its a journeyBasic

Uncoordinated,manualinfrastructure

ObjectiveAbility toChangeResourceUtilizationProcesses& AutomationBusinessAlignment

React

OrganizedCentrally Managed

IT Infrastructurewith someautomation

Optimized

Managed andconsolidated ITInfrastructure

DynamicFully automated IT

management dynamicresource usage andbusiness linked SLA's

Slow, weeks tomonthsUnknown

Ad hoc

No SLAs

Manage

Weeks

Known, poor

DefinedArbitrarySLAs

Reducecomplexity

Days

Optimized

MatureClass ofService SLAs

Agility

MinutesHigh, AsneededPolicy-based

BusinessSLAsRole ofIT Cost Center

EfficientCost Center BusinessEnabler StrategicAsset

We shouldbe here!


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Group IT Function Established in 1989 as Groups IT unit Currently employs over 100+ consultants across the group First Group IT division in Sri Lanka to get ISO 9001:2000certification and to embrace ISO 15000 (ITIL) , ISO 27001, SOX404, PMI PMBOK best practices First in the country to roll-out,

Group-wide Intranet with Email, Internet, Voice and Data in 1999 Group-wide mySAP Financials in 2003 Group-wide mySAP HRMS & Payroll in 2006

Provider of a very comprehensive portfolio of ICT services to allconstituents of the group including but not limited to, 9000+ employees Across 75+ companies Across 120 + locations Across 4 countries ( Sri Lanka, India, Dubai and Maldives) And our customers, suppliers and partners locally and globally.


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Our Vision :To be the Global Benchmark forEnterprise IT for diversifiedConglomerates and become one of JKHscore competitive capabilities bydelivering outstanding business valuefrom industrys best information solution&leverage same in unleashing valueinnovations for our Customers alike


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Unleashing value innovation:Run IT like a business


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Our Unique Proposition

Process Excellence

Customer Centricity

Technical Expertise

Proven Track record

Established Partnershipsomain Knowledge

One-stop shop

Flexible Engagement


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Built on Innovation & Entrepreneurship


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Encouraged by our Achievements &Recognition


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SGITs Service Portfolio Business Advocacy

Leveraging IT as a Strategic Asset for your Businesses

Business Process Review & Alignment

IT Advisory IT Governance

Business/IT alignment and enablement

IT Strategy consulting

Process Alignment & Automation

IT Solution Design, Procurement, Program Management

Information Delivery SAP Full-life cycle Implementation services

SAP Maintenance and Support Services IT Infrastructure Solutions Provisioning & Maintenance

Value Innovation. Unleashed.


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The pertinent question is nothow to do things right but, how to find the right things todo , and concentrate resources and efforts on them.

- Peter F Drucker ( 1964)

A parting thought.


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Talk to us today in bringing the power of IT to bear for your

organization in truly Unleashing your business potential

through Value innovation!

Thank you!

IT as a Value Innovator Infotel 2010 v1.0

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