Issues in Tourism

These issues can be categorized under the following headlings:

Marketing Legal Human Resources Operations Consumer Affairs

•Marketing Issues

1. Changing Demographics

• The populations of developed countries is aging.

• The increase in the number of single-parent households.

• The continuing growth in the number of people traveling for personal, rather than for business purposes.

• The growth in the number of international travelers.

2.Changing Vacation Patterns

3. Market Segmentation

4. Frequent Guest Programs

5. Maturation in Segments of the Fast-

Food Industry

6. Consolidation in the Commercial Lodging

Industry

Legal Issues

1. Liquor Liability

2. Ethics in the tourism Industry

Human Resources Issues

1.Sexual Harrasesment

2. Employee Turnover

3. Employee Assistance Plans

4. Employee Empowerment

OperationsIssues

1. AutomationThe two primary reasons for automating an enterprise

are:

To increase the speed of work

To reduce the cost of work

Computerized will affect the industry principally in three areas namely:

CommunicationsInteractive CRT’sElimination of tickets

2. Smoking / No Smoking Areas

3. Sanitation and Public Health

4. Recycling Solid Waste

Consumer Affairs Issues

1. Fire and Safety

1. Truth in Menus

3. Diet/Nutrition Health

The Future of Tourism

and Hospitality

The following tourism and hospitality are but few

examples of the wave of the future :

1.Increased speed and shopping-use of the Internet in developed countries

2.Extended reach in less-developed countries

3.Improved security of personal information

4.Robotic labor sources5.Reservation system with more

sophisticated, voice activated, artificial intelligence

6. Improved navigational system for rental cars

7. Electronic entertainment venues in rental cars and on planes and cruise ships

8. Upgraded internet personal digital assistants for operations

9. Marketing mass customization10. Comprehensive branding

campaigns for large and small operators

11. Virtual online customer communication

12. Just-in-time seats/ rooms/ cars inventories

13. Electronic travel agent

14. Blended hybrid accommodations15. Global anti-terrorist microchip

security system16. More nutritional fast-food

offerings 17. Emphasis on eco-tourism 18. Improved customer relationship

marketing information

Performed by Group 8

Orla Sumay

Laiden Vee Bamba

Charline Kwan

Joan Mission

Angelica Sayson

Mary Grace Linatoc

Geraldine Mendiola

Performed by Group 8

Performed by Group 8• Orla Sumay• Laiden Vee Bamba• Charline Kwan• Joan Mission• Angelica Sayson• Mary Grace Linatoc• Geraldine Mendiola

Submitted to:

Mrs. Sheryl Mae Drio

Thank you for LISTENING

=)

Goodbye and Good day =)