Issue Date: 07/03 1 Customer Billing Education Package Access Service Improvement Plan.

Issue Date: 07/031

Customer Billing Education Package

Access Service Improvement Plan

InterconnectionServices

Issue Date: 07/032

• To provide customers with an understanding of charges associated with the Access Service Improvement Plan (ASIP) and how they will appear on their access bill

• FCC Tariff 1 Section 5.1.1

Purpose


Issue Date: 07/033

• Special Access DS1 – Address verified in Facility Availability System (FAS)5 Business Day Interval for On-Net (On Fiber Network)8 Business Day Interval for Off-Net (Off Fiber Network)

• Special Access DS0 BellSouth will confirm a six (6) business day standard

interval

Standard Intervals


Issue Date: 07/034

• The objective of FAS is to provide a method for IXCs to initiate inquiries regarding the existence of fiber-fed network facilities at a customer’s premise

• Prior to issuing an order for service, a customer can access the FAS via Common Access Front End (CAFÉ’) and request facility availability at a customer’s premise with an RSAG valid addressPlease contact your Account Team if you need

access to CAFÉ’

Facility Availability System (FAS)


Issue Date: 07/035

• Access Service Requests (ASRs) must be received by 3:00 p.m. Eastern Time and be complete and accurate for the Access Order to be processed and receive an Application Date of that day’s date

• Service intervals are calculated with day 1 being the first business day after the Application Date

• Service dates are communicated to the customer via the Firm Order Confirmation (FOC)

Service Interval Determination


Issue Date: 07/036

Changes to Pending Orders

• For services with standard intervals where the service interval between the subsequent request date and the subsequent due date is four business days or less (if the request is received before a Customer miss on DD/SD), a service date advancement charge will apply for each day the new service interval is less than the standard interval.


Issue Date: 07/037

Changes to Pending Orders

• For services with standard intervals where the DD/SD has a Customer miss, and the service interval between the subsequent request date and the subsequent rescheduled due date is two business days or less, a service date advancement charge will apply for each day the new service interval is less than the rescheduled standard interval of 3 days. This provides a cap on advancement charges for rescheduled appointments due to a Customer miss of $400.00 per circuit per order.


Issue Date: 07/038

Missed Due Dates by BellSouth

• Irrespective of whether the company meets the agreed upon service date for an access order but does provide the service prior to the standard interval for the service ordered, a service advancement charge will apply for each day the company completes the access order in advance of the standard or negotiated interval.

• Note: Early completions will not increase the service date advancement charges.


Issue Date: 07/039

• $200 per day per circuit Service Date Advancement Charge – USOC SDASP

• This charge is automatic if a customer requests an earlier due date than 5 business days for On-Net DS1, 8 business days for Off-Net DS1 or 6 business days for DS0

• The charge applies at a rate of $200 per circuit for each day the circuit is advanced from the standard or negotiated interval The number of per day charges will equal the standard interval minus

the number of days in within which the service was installed. There is a 7 day cap on service date advancement charges for initial requests.

Service Date Advancement Charges


Issue Date: 07/0310

Eligible Special Access Services

• Metallic• Telegraph• Voice Grade• WATS Line• Program Audio• Wideband Audio• DS0 Digital Data

•DS1•DS1 Diverse•DS1 Shared Ring•Exchange Access Frame Relay•Exchange Access ATM•Managed Shared Frame Relay•Managed Shared ATM


Issue Date: 07/0311

What Your Bill Will Look LikeService Date Advancement Charges

SEP 19 02 SO CQXXXXXX PON SDACTESTPON

Service Order Number PON Number

CIRCUIT NUMBER 60.HCGS.XXXXXX..SB PIU 100

Confirmed Circuit ID (only the first circuit on the order shows relative to the SDASP charge. If multiple circuits are involved, the SDASP will be billed based on the number of circuits, but the other circuits won’t be displayed for the charge.)

This circuit was a non-fiber fed location with an 8 business day standard interval. The service was installed in 2 business days. Service Date was advanced 6 business days.

ONE-TIME CHARGE FOR Service Date Advancement

SDASP 6 SERVICE DATE ADVANCEMENT CHARGE, SPECIAL charges are $200 for each ACCESS SVC AND CLECS, PER CIRCUIT, PER DAY day the interval was

PIU 100 improved. Calculations =

INTERSTATE - FL - EC 5191 1,200.00 $ 200 per day X 6 days = $1,200 Service Advancement Charges


Issue Date: 07/0312

• $150 Service Date Change/Additional Dispatch Charge – USOC - OMCAD This charge will apply when a BellSouth technician has been dispatched

to the customer’s premise to install, change, or rearrange a service for the customer and for whatever reason, the customer is not ready for service and did not notify the company in advance. This charge applies for each occurrence of a technician dispatch to a customer’s location.

• $31.60 Service Date Change – USOC – OMC This charges applies on a per order, per occurrence basis for

each service date changed.

Additional Dispatch Charges


Issue Date: 07/0313

This PON is for a customer that was not ready on the confirmed due date. A BellSouth tech was dispatched to the end user’s location and was not able to complete the turn-up due to customer not ready. The PON was supped for a new due date and the customer was charged for a service date change charge and an additional dispatch charge.

SEP 21 02 SO CQXXXXXX PON ADCTESTPON

Service Order Number PON NumberCIRCUIT NUMBER 60.XHGS.XXXXXX..SB

Confirmed Circuit ID This $31.60 charge is for

ONE-TIME CHARGE FOR changing the service date.

OMC 1 ACCESS SERVICE - ORDER MODIFICATION

PIU 100

INTERSTATE - FL - EC 5191 31.60

ONE-TIME CHARGE FOR This $150 charge is for an

OMCAD 1 SERVICE ORDER MODIFICATION, SERVICE DATE additional dispatch of a

CHANGE CHARGE, PER ORDER, PER OCCURRENCE, technician.

ADDITIONAL DISPATCH CHARGE

PIU 100

INTERSTATE - FL - EC 5191 150.00

What Your Bill Will Look LikeAdditional Dispatch Charges


Issue Date: 07/0314

Customer Missed Appointments on Advanced Service Requests

• $300 per circuit per occurrence of a missed appointment situation for customer reasons

• 3 Day Minimum to reschedule missed appointments for customer reasons without additional service date advancement charges – capped at $400 per circuit


Issue Date: 07/0315

• A 20% Discount will be provided for orders with intervals greater than or equal to 16 days

• The 20% Discount applies to Special Access DS1 Service Local Channels, Interoffice Channels for installations, moves or rearrangement of service

• 20% Discount does not apply to Project Managed Orders

Discounts


Issue Date: 07/0316

What Your Bill Will Look LikeLong Interval Discount

This PON requested a service interval greater than 16 days and received a 20% discount on non-recurring charges.

SEP 25 02 SO CQXXXXXX PON LIDCTESTPON

Service Order Number PON Number

CIRCUIT NUMBER 60.HCGS.XXXXXXXX..SB

Confirmed Circuit IDFIRST ONE-TIME CHARGE FOR TMECS 1 CHANNEL TERMINATION-PER POINT OF TERMINATION PIU 100 ONE-TIME CREDIT FOR $660.00 X .20 FOR SERVICE INSTALLATION INTERVAL OF 16 DAYS OR LONGER TMECS 1 CHANNEL TERMINATION-PER POINT OF TERMINATION PIU 100 INTERSTATE - FL - EC 5191 132.00CR

Non-Recurring Charges for TMECSare $660. A credit of $660 X 0.20 = $132 is granted as a long interval discount


Issue Date: 07/0317

• Customer’s must provide access to premises until 9:00 p.m. Local Time and not require coordinated testing for basic BellSouth DS1 with requested service intervals less than 5 business days. Customers will receive a note on the FOC – “9PM ACCESS REQUIRED” for these service intervals

Requirements for 1- 4 Day Intervals


Issue Date: 07/0318

• Same Day or “Zero” Day Intervals will only be available for Telecommunications Service Priority (TSP) emergencies and will not be available for other Access Service Requests (ASRs).

Requirements for 0 Day Intervals


Issue Date: 07/0319

Frequently Asked Questions

• Where can I find ASIP information in the tariff?– FCC Tariff 1, Section 5.1.1.

• How late must I provide access on an order with an interval of 4 days or less?– Access to the premises must be permitted until 9:00 p.m. local

time on all 1 – 4 day interval orders.

• Why am I being billed $31.60 and $150 for changing the due date on an order?– Any change in the service date results in a $31.60 charge and

if the due date change results in a subsequent dispatch to the customer’s premises, an additional charge of $150 will be applied.

Issue Date: 07/03 1 Customer Billing Education Package Access Service Improvement Plan.

Documents

Transcript of Issue Date: 07/03 1 Customer Billing Education Package Access Service Improvement Plan.