Children and Families Community Services Mental Health Secure Services Specialist Services

voicenewsvalued opportunities for involvement communication & experience

Issue 17Autumn 2016

Quality, Improvement and Experience Team

When you

have read

‘voicenews’

please

pass me on

‘You have to

love what you

do as a happy

athlete is a

fast athlete’

Steph Slater

‘Paralympic champion Steph

Slater tells us about her

experiences in Rio and what it takes

to be a medal winner

see page 4

welcomemessage Welcome to the Autumn edition of voicenews.It has been a busy few months in Lancashire Care and back in mid-September we were visited by the CQC inspection team, who visited many of our services. We are now awaiting our draft report and we expect to receive this towards the end of November. We will of course share the feedback from this report once it is available.

As you have come to expect, this edition of voicenews contains lots of interesting articles and updates including a fantastic interview with a Paralympian. There is also lots of information and opportunities about becoming involved as a volunteer, and some people have shared their experiences as volunteers.

We are also looking for people to join us as Patient Led Assessment of the Care Environment (PLACE) team members, which involves visiting our inpatient units. Further information and details of who to contact if you are interested in joining the team can be found on page 3.

I hope you enjoy reading this edition of voicenews and as always we would welcome your comments and feedback.

Regards,

Heather Tierney-Moore Chief Executive

voicenews

valued

page 2 • Issue 17 Autumn 2016

In this issue...Opportunities .........................................3

Involvement ...........................................4

Communication ......................................5

Experience ............................................6

Useful contacts ......................................7

Your voice feedback ..............................8

Contact the team via email involvement@lancashirecare.nhs.uk,telephone 01772 695366 or for further information visit www.lancashirecare.nhs.uk and click ‘be involved’

Helen Lee, Head of Quality Improvement & Experience

Steven Edwards, Quality Improvement Manager

Dawn Kenyon, Quality Improvement & Experience Manager

Anne Allison, Associate Director of Quality & Patient Experience

Quality Improvement & Experience Team

voicenews

opportunities Leg it LancashireLeg it Lancashire is the all-encompassing

support offer for Beginner Running across the County.

Lancashire Sport Partnership works with

a number of partners; England Athletics,

Educational Establishments, Workplaces,

Community Groups, Mums groups and

so on, to encourage individuals to create

a healthier lifestyle through running.

We currently have a database of over

230 Run Leaders, which equates to over

100 groups and 2,000 runners.

The majority of the group’s membership

are women so Leg it Lancashire is a

real opportunity to engage women’s

participation in sport and physical activity.

We believe the Beginner Running Group

model is replicable and sustainable; run

by trained volunteers and organically

grown through word of mouth and family

and friends.

1. Are you over 18 and would like to

become a Run Leader?

2. Would you like to attend free training

supported by Lancashire Sport -

Leaders in Running Fitness (LIRF)

training?

3. Can you promote running via social

media, team meetings, notice boards,

and workplace forums?

4. Once you are a qualified and insured

leader you can start beginner running

groups with those who are 12 years

old and above.

Contact for more details - Beth Kay:

01772 299830 / bkay lancashiresport.

org.uk or Martin Heald mheald@

lancashiresport.org.uk

Dates for your Diary In this diary you will find events that you may be interested in...

DEC

T H U R S D AY1

DEC

M O N D AY

5

DEC

T U E S D AY

6

Central Lancashire Community Restart Nominated for Nursing Times Awards Central Lancashire Community Restart has been nominated in the Nursing in Mental Health category for the Nursing Times Awards for 2016. The Central Lancashire Restart team was established in July 2011 and is based at West Strand in Preston.The service works with people from across the adult mental health network, with referrals from GPs through to Inpatient Services.People who use the service are considered as equal partners in planning and achieving their goals to be socially included, building on their existing strengths and capabilities.As Voice News went to press the team heard they had finished 7th out of 3000 entries.For more details about Community Restart in Central Lancashire contact the team on 01772 773600.

Pictured left to right: Lynne Bowles, Pete Duggan, Giovanni Bonfiglio, Michael Gardner, Lewis Smith-Connell, Dave Murphy, Lisa Smith, Paul Grime and Keith Isherwood from the Central Lancs Community Restart Team

Would you like to support the Trust’s plans to improve inpatient accommodation and provide facilities that are suitable for delivering modern health care by volunteering to become a Patient assessor?NHS England recommends that all hospitals, hospices and independent treatment centres providing NHS care undertake an annual assessment of the quality of non-clinical services and condition of their buildings. These assessments are called patient-led assessments of the care environment (PLACE).Patient assessors do not need any specific knowledge of healthcare to take part in PLACE assessments. Some recent personal experience of in-patient care is useful, although not essential. This could be as a patient, relative, carer, friend, patient advocate, volunteer, trust member or trust governor. You do not require any particular technical expertise or knowledge.For further information contact Dawn Kenyon 01772 695366 or via email Involvement@lancashirecare.nhs.uk

Issue 17 Autumn 2016 • page 3

International Day of Disability 10.30am till 2pm, St John’s Minster, Church Street, Preston, PR1 3BT

World Aids DayAn opportunity for people worldwide to unite in the fight against HIV

Carers’ Christmas Meals Briars Hall Briars Lane, Lathom, nr Ormskirk L40 5TH

Dementia Drop-Ins Dementia Drop-Ins, 10am-12.30pmMemory Clinic Reception Area, Charnley Fold, Cottage Lane, Bamber Bridge, PR5 6YA

NOV

F R I D AY

25

PLACE Volunteers required

page 4 • Issue 17 Autumn 2016

voicenews

involvement

Q&A with Stephanie SlaterSwimmer Stephanie Slater is one of our most successful Paralympians. At the Rio Games she won a gold medal in the team 34pt Women’s 4 x 100m medley relay and a silver in the individual 100m butterfly (S8). A member of Preston Swimming Club, she has battled against disability and serious injury to achieve her dreams of becoming a top athlete in her chosen sport. In this time she has used Lancashire Care’s services and worked for the NHS. Here she tells Voice News about some of her experiences of becoming a Paralympic champion.

What was it like competing in the Paralympics in Rio? Rio was an unbelievable experience, everyone was so friendly and happy. It was better than I ever imagined. The crowds were so loud, you could hear the cheering when I was in the water. Winning my medals was such an achievement after the bad luck I had through injury and illness. I was so proud. To see the GB flag rising up to the national anthem is such an incredible feeling. The athlete village was great too, it was such a relaxed happy environment. Being in an 18 floor apartment block with the whole of Paralympics GB was amazing. We got to mix with the athletes from

different sports and share our achievements with each other.

When did you realise you had a talent for sport? I was lucky enough to try different sports when I was young and enjoyed them all so all my hobbies were sport related. I think when I started winning county titles my talent got spotted.

How has sport helped you in your life? Sport has given me confidence and a determination to work hard to achieve my goals whether that be in education, sport or rehabilitation after operations. It has given me excellent organisational skills. I have made friends for life from all over the world. Sport has also helped me to manage my health problems and give me the motivation of never to give up no matter what barriers may come my way.

Who has been your inspiration to become a Paralympian? The athlete’s, especially the swimmers at the 2012 Paralympics gave me the confidence to try and get back into swimming following my injury. My Grandma has always been my inspiration to never give up and follow my dreams no matter what barriers may be put in your way as she battled with her health due to contracting TB at a young age. She was such a fighter so she is my inspiration.

How do you look after your health and wellbeing? When you are an elite athlete you must eat a healthy diet and get plenty of sleep. This is to ensure you keep healthy and well due to the demanding training competitive sport entails. I also need to have regular massage and physiotherapy if needed, to stay in tip top condition and be able to manage my chronic health problems too. When I get spare time I like to go to musicals or out for a meal with friends. Having an even balance is also really important. Spending time with my family especially my niece is so important to me too.

What advice would you give to other people thinking of taking up competitive sport? If you want to take up sport competitively you have to be prepared to make sacrifices. Swimming involves training most days early morning - as early as 5am - and then again at night. Plus gym and physiotherapy sessions. You have to be organised as you cannot let your education suffer. Making sure you eat a healthy diet and get plenty of sleep is just as important as the training. You also have to love what you do as a happy athlete is a fast athlete!

Martin Freear – Volunteer Nominated for AwardVolunteer Martin Freear has been nominated for a prestigious award in recognition of his contribution to the running of the patient shop and information cafe at Pendle View.Martin has been nominated for Volunteer of the Year in the Health and Care 2016 Awards organised by Health Education England. His nomination recognises his outstanding work helping service users and families at the information café which he runs on his own.

He has also learnt to manage the on-site shop including stock-taking, cashing up and many other retailing skills. In all this his ability to interact with service users and carers and respond sensitively to their requests has marked him out as an outstanding volunteer.

“Martin’s friendly demeanour, commitment and reliability to volunteering is an asset to the service. Service users approaching discharge dates have seen Martin confidently running the info cafe and are inspired to seek out volunteering work themselves,” said Anthony Bunn from the Pendle View Unit.

On this page you will find stories about how the involvement of service users

and carers has made a difference.

Issue 17 Autumn 2016 • page 5

voicenews

communication

Macmillan Coffee Mornings:A series of coffee mornings were held across the Trust in October to support Macmillan Cancer Support’s national fundraising campaign. At Balladen House in Rawtenstall, staff baked cakes and held cake related competitions which raised nearly £150. Staff at Sceptre Point were also busy baking for a giant coffee morning which raised a total of £320.

Pictured staff at Balladen House show off their baking wares for the Macmillan Coffee Morning.

Innovation Test Bed Update The Lancashire and Cumbria Innovation Alliance (LCIA) Test Bed programme is one of seven sites across the country chosen by NHS England to trial new and innovative technology to help improve patients’ lives.

The LCIA Test Bed is looking specifically at how technology can help people with long term conditions such as diabetes and COPD and people with a mild to moderate dementia diagnosis, self-manage their care and ultimately reduce unnecessary hospital admissions.

Over the last couple of months the team has taken the Front Room on Tour to sites in the Fylde Coast to provide an opportunity for staff and members of the public to use the technology available. This will be taken to North Lancashire in the coming months, so keep an eye out for those dates! The team also spent two days at the Health and Care Innovation Expo in Manchester where the front room generated a lot of interest! The project is now in the final stages of planning in preparation for the recruitment of the first patient.

If you would like to know some more about the Test Bed programme or would like to come and spend some time in the Front Room and see the technology yourself, please contact testbed@lancashirecare.nhs.uk.

East Lancashire Memory Service:East Lancashire Memory Services has relocated from Maple House in Burnley General Hospital to a new venue across town.

The new address for the service is Gannow Lane, Resource Centre, 164 Gannow Lane, Burnley, BB12 6QH.

The telephone number 01282 657832 will remain the same.

page 6 • Issue 17 Autumn 2016

voicenews

experience

How are we doing?We value your feedback in helping us to improve your services. You can do this by:

• Sharing your story with the Experience Team, using the contact details on page 2.• Completing the ‘Friends and Family Test’ survey online at: www.lancashirecare.nhs.uk/friends-family-test • Visiting www.lancashirecare.nhs.uk/contact-us• Contacting the Hearing Feedback Team, using the contact details on the back page.

Alex writes about his experience of care and support that helped him recover from a series of traumas in his young life.

On September 6th 2014 I was admitted to hospital with suspected congestive heart failure, after suffering a nervous breakdown which triggered a psychotic episode resulting in extreme anxiety and severe depression. My heart was fine, my mind wasn’t. I lost control of my life, sanity and almost the will to live.

I woke the next day in hospital with no recollection of who or where I was, and honestly it was the most terrifying experience I’ve endured in my 23 years.

On returning home I was met by the Crisis Team who observed and determined what it was I’d gone through, prescribing me with Zopiclone, Olanzapine and Minocycline. They set a plan of action and after 2 weeks referred me to the Early Intervention Service, who made further assessments. I became paranoid, wouldn’t leave the house, my appetite increased and my metabolism was inexistent. My weight almost doubled within the first year, putting extreme strain on my heart and joints, running the risk of diabetes, arthritis and chronic heart disease. I was deemed unemployable.

After two heart-wrenching years of mental rehabilitation including countless appointments from Lancashire to Trafford General in Manchester, I have finally been discharged from the service and can say I have returned to a state of good health and well-being. I’ve regained my sanity, purpose in life , and the trust I had in the people around me, most importantly I’ve got my life back. I even got my old job back and couldn’t be happier.

Big thanks to everyone who’s supported me through the past 2 years. Special thanks to the Crisis Team, Early Intervention Service, Ormskirk and Southport District Hospitals, and the NHS as a whole for everything they’ve done. I couldn’t have done it without you.

For more information about the Early Intervention Service see: www.lancashirecare.nhs.uk/Who-Is-EIS-For

Hearing Feedback Team: The Hearing Feedback Team, has been piloting with the Adult Community Network, a ‘Case Management Approach’ to understand and investigate feedback. This pilot is in response to feedback from those who have been through the Trust’s complaints process and will look at providing one point of contact for people giving us their feedback. This will ensure they are kept advised and up to date. So far the pilot has reduced the number of people dissatisfied with the outcome and has met the timescales agreed around how long the response will take. This pilot is being further developed with the hope that it can be adopted across the organisation.

The number of compliments received by Lancashire Care between

April 1 and September 30 this year was 4294 and in the same period

there were 595 complaints.

Community Mental Health SurveyThe results of the 2016 Community Mental Health survey have just been published as Voice News went to press.The details can be found on the CQC website at www.cqc.org.uk/cmhsurveyA full update of the report will be included in the next edition of Voice News along with the Trust’s plans to improve services based on the survey’s findings.

Alex Patient Experience:

voicenews

yourvoice

Welfare Rights: 0845 053 00 Mental Health Carers Help and Information Line: 0300 303 8700www.ncompassnorthwest.co.uk Advocacy Access:0345 456 3210www.advocacyaccess.org.uk

Carers Help And Talk (CHAT) Available 24 hours a day 365 days per year. The line is manned by Carers who have an understanding of caring for a person with a mental health condition: 0333 103 9747

Healthwatch Lancashire: 0300 303 8811 Email: info@healthwatchlancashire.co.uk

We would value your feedback on voicenews by cutting out this postcard and returning to us.What do you think about voicenews?

What would be important to you in future issues that has not yet been covered?

Thank you for your comments

useful contacts

Lancashire Care NHS Foundation Trust has implemented a new Nicotine Management Policy. This means that smoking, including the use of any tobacco products or e-cigarettes, will not be allowed anywhere on Trust premises. Support is available for current smokers and e-cigarette users from the Quit Squad, the Trust’s stop smoking service. The Quit Squad can be contacted by calling Freephone 0800 328 6297 or visit www.quitsquad.nhs.uk

Age UK: 0800 169 6565 www.ageuk.org.uk

Barnado’s: 01772 629470 Carers Lancashire: 0345 688 7113 Childline: 0800 11 11 www.childline.org.uk

Help Direct: 0303 333 1111 www.helpdirect.org.uk Samaritans: 0845 790 909024hrs a day

National Domestic Violence Helpline0808 2000 247

Galloway’s Society for the Blind: 01772 744148www.galloways.org.uk

voicenews

FREEPOST RSAK-ELGB-KSKYService User and Carer InvolvementLancashire Care NHS Foundation Trust Sceptre PointWalton Summit Bamber BridgePrestonPR5 6AW

Every effort is made to ensure the information contained in this publication is correct. However voicenews cannot be held responsible for misrepresentations/omissions/unavailable information.

Lancashire Care

@LancashireCare

Copies of this Newsletter are available on the website or from:

Lancashire Care NHS Foundation Trust,Sceptre Point, Sceptre Way,Walton Summit, Preston, PR5 6AW

Tel: 01772 695366

Email: involvement@lancashirecare.nhs.uk

Website: www.lancashirecare.nhs.uk and click ‘be involved’

Hearing Feedback Team

If you wish to pay a compliment about the Trust’s services, make a comment, raise a concern or complaint, please contact the Hearing Feedback Team on 01772 695315, freephone 0808 144 1010 or email hearing.feedback@lancashirecare.nhs.uk

Wellbeing & Mental Health HelplineThis provides an out of hours listening service for residents across Lancashire who may be concerned about their mental health or general wellbeing of someone they know. The helpline is open Monday to Friday 7pm to 11pm and on weekends 12 midday to 12 midnight. You can find out more about the Wellbeing and Mental Health Helpline by visiting: www.lancs-mentalhealthhelpline.nhs.uk

Freephone: 0800 915 4640