Issue 118 • October 2013

Pennine NewsT O P R O V I D E T H E V E R Y B E S T C A R E F O R E A C H P A T I E N T O N E V E R Y O C C A S I O N

PAT’s 2013 FluCampaign Launched

• Reconfiguration of stroke services

• Showing we C.A.R.E.

• New chief nurse appointed

• New video to treat and prevent pressure ulcers

In the news2 October 2013

ContentsShowing C.A.R.E in ................ conference ............................. Pg 4Healthy advice at Rochdale .. Pg 5NHS placement charter ........... Pg 5New video to prevent and ... treat pressure ulcers .............. Pg 6Dignity conference shares .... good practice......................... Pg 6Ease of learning with new ... training boards ...................... Pg 6International recognition for study on back pain ................ Pg 7Filming is right up our street Pg 7Team Talk .............................. Pg 8Team focus on clinical........... effectiveness .......................... Pg 9PAT flu campaign 2013 .......... launched with flu clinics ........ Pg 10/2New Trust chief nurse ........... appointed .............................. Pg 12LiA update ............................. Pg 13£4000 for Link4Pink .............. Pg 14Infection prevention ............. accreditation awards............. Pg 14New film showcases .............. maternity services.................. Pg 14Director of nursing retires .... Pg 15Thought for the month ........ Pg 15Donation in memory of ....... Robert McDaid ...................... Pg 16Saddling up for charity ......... Pg 16

THE Trust has invested £50,000 at North Manchester General Hospital to create a new 23 hour surgery and day case step down unit.

The new facility is located on the first floor of NMGH and provides a step down recovery area for male and female patients who have undergone day surgery, along with an overnight facility for post-operative patients who need to remain in hospital for 23 hours.

The facility consists of two wards and accepts patients from the general surgery, urology, breast and maxillo-facial specialties. Both wards have undergone a refurbishment to provide 10 x 23-hour beds and five day case step down recliners/trolleys on the male C3 ward; and C4, the female ward, consists of 10 x 23-hour beds and six day case step down recliners/trolleys.

Sr Sue Weir who manages the unit, said: “The unit aims to work towards a high quality multi disciplinary service for those patients who require surgical and nursing intervention in a multi-disciplinary setting. We are thrilled with our new unit and we will ensure that each patient will be treated as an individual, with respect and consideration.”

Patients who are admitted to the day case step down unit will be discharged from the unit on the same day that they have had their surgery, whilst 23 hour patients will remain on the unit for a maximum time of 23 hours. If patients can not be discharged within this time frame for clinical reasons, they will be transferred on to one of the surgical patient wards within the hospital.

Medical staff review patients’ conditions post operatively and they are only discharged from the unit when clinically

led criteria pathways have been agreed. The expected time and date of the patient’s discharge from the unit is clearly documented with a management plan within their medical notes and a discharge summary for the patient’s GP is prepared for when they leave the unit.

David Sherlock, the Trust’s clinical director for general and specialist surgery, said: “The department of surgery has made great progress in meeting patients’ choice for shorter inpatient stay. This has been accomplished by greater use of laparoscopic or keyhole surgery, advances in diagnostic tests and overall improvements in care pathways. This purpose-built facility will help us enhance even further our day case surgery rate and shorten the stay of patients having both investigations and definitive treatments. We hope this will allow us to work with commissioners to provide the integrated care pathways the public have asked us to develop for an even wider range of conditions.”

Pictured: staff nurse Davina Yates (left) and staff nurse Karen Goddard.

Inside NewsTHE Trust has several communication tools to help keep staff up to date:

n Team Talk is sent round monthly, for use in all team briefings.

n Weekly bulletins are emailed on Mondays and contain a range of operational and site information.

n Online copies of all the bulletins and Team Talk, plus more, can be found on the Trust intranet at nww.pat.nhs.uk/communications

You can send your stories for either Pennine News or for local media to Trust communications at trust.communications@pat.nhs.uk, or call Nicola Berry on 44284.

If you have any ideas, views or suggestions regarding communications across the Trust, please email staff.views@pat.nhs.uk

Diary dates

16 Oct - Nuclear medicine presentation, 2 to 3pm, postgrad, NMGH

4 Dec - Eye conditions talk, 2 to 3pm, education centre, FGH

Investment at NMGH for new 23 hour surgery unit

A one-stop clinic at North Manchester General Hospital has scored top marks from service users.

Women who attended the gynaecology rapid access clinic at the hospital have rated the department highly in a patient satisfaction survey.

The clinic which is held twice a week looks to detect or exclude the presence of gynaecological cancer in new patients, and offers follow-up appointments for existing cancer patients, for up to ten years, in line with national cancer guidelines.

A consultant with a special interest in gynaecological oncology, Miss Birgit Schaefer, runs the clinic, along with her colleague, consultant Miss Jothilakshmi Perunkulam, cancer nurse specialist Julie Dale and two staff nurses from the women’s investigation team.

Patients are typically given a first appointment to attend the clinic within seven days of being referred to it.

Carried out in January and February of this year, 120 patients were asked to complete the questionnaire and comment on any areas which they felt the department was excelling in, or needed to improve. The questions covered the whole patient experience before and during their consultation.

Miss Birgit Schaefer, consultant in obstetrics and gynaecology was one of the team who developed the questionnaire. She said: “The one-stop rapid access clinic for women with symptoms suspicious of the presence of a gynaecological cancer has been

established at North Manchester General Hospital since 2005. Since then, the service has grown as we have experienced higher patient numbers attending the clinic year on year.

“We therefore decided that it was imperative to determine how satisfied the patients are with the service we deliver and whether there are any areas in which we could improve the patient experience.”

The clinic which sees women from predominantly the North Manchester area scored well at 97%, with women saying that they found the service to be welcoming and tidy. They also commented that it was organised, clean and friendly.

Eighty-seven per cent found the length of time they waited to be given an appointment to the clinic to be acceptable and once they were in the clinic 57% felt that they waited for around 10 minutes before they were seen by a doctor.

During the appointment 100% felt that they were listened to, respected and understood by staff, and 100% said that staff explained the investigations to them

and gave them the opportunity to ask questions.

Positive comments received from patients included:

“Very efficient and things were well explained.

Support staff very kind and helpful.” “Friendly welcoming atmosphere in what can be an upsetting time period for

patients,” and “I have been attending the

clinic for the past four years and I have always

appreciated the time, care and respect that has been given to me

by the team. Thank you for all your help and understanding.”

Miss Schaefer continued: “The team on the unit were pleased that the analysis of the returned questionnaires suggested a high satisfaction rate of the patients who attend the clinic, in particular with the empathic and patient centred approach of the clinic staff, which helps to reduce the anxiety generated by the nature of referrals to the clinic.

“We have also listened to ideas for improving the clinic and we now have better signposting within the hospital directing patients to us, and we are emphasizing our invitation* for any accompanying relatives to attend the consultation with the patient, if they so desire.”

*We routinely ask every patient whether they wish the accompanying person to be in the room, but sometimes this invite might have got lost in the general anxiety.

Pictured l to r: healthcare assistant Andrea Murray; receptionist Margaret Carroll; staff nurse Angela Kelly; consultant Birgit Schaefer and specialist registrar Nadia Cassim.

3In the news

High level of satisfaction with one-stop clinic

Reconfiguration of stroke services within Pennine AcutePLANS to reconfigure acute stroke care across the North East sector of Greater Manchester commenced on 6 September within The Pennine Acute Hospitals NHS Trust.

The Trust currently hosts one of three hyper acute Stroke Centres for Greater Manchester at Fairfield General Hospital, along with providing two District Stroke Centres for acute and rehabilitation at North Manchester General Hospital and The Royal Oldham Hospital. However, following a request from the Greater Manchester Commissioners, the Greater Manchester Stroke and Cardiac Network (GMSCN), further plans have been developed to refine the service.

From 6 September all new acute stroke patients within The Pennine Acute Hospitals NHS Trust will be referred to the Primary Stroke Centre at Fairfield General Hospital, and any existing stroke patients in hospital on this day, will also be transferred to Fairfield General Hospital for their first bundle of care or up to three days.

Two new wards have been identified on the Fairfield General Hospital site – 11a and 11b, and estates work is currently under way to prepare them for the changeover. Ward 5 at Fairfield will still be the Primary Stroke Centre, with 16 beds and wards 11a and 11b will be for sub acute and stroke rehabilitation patients. Ward G1 at The Royal Oldham Hospital will provide sub acute and stroke rehabilitation beds.

Watch out in the next edition of Pennine News for a full update on the primary stroke centre.

STAFF from all divisions, grades and disciplines came together in July to share their work and experience in audit, research and education at Pennine’s second annual CARe conference.

Taking part in thought-provoking question and answer sessions and topical debates, the conference of audit, research and education (CARE) saw over 150 staff attend the education centre at Fairfield General Hospital.

Organised by Foundation Year two doctor, Dr Zawar Hussain, with support from Dr Georges Ng Man Kwong, consultant chest physician and Dr Salah Kouta, consultant in endocrinology; the event allowed staff on all sites to share the information and results gathered from audit and research projects.

Dr Hussain said: “The idea behind the event was to allow doctors, nurses and allied health professionals to share their work throughout the Trust. It also gave junior doctors the opportunity to experience the process of submitting audit and research projects for conferences, and enhance their presentation skills.

“There is an enormous amount of valuable work taking place in Pennine Acute and it is important that all staff have a gateway to share their work on a Trust-wide scale. The acronym CARE stands for conference of audit research and education, it emphasises the academic nature of the event, but also highlights the ultimate purpose of the conference – ‘ to provide the very best CARE for each patient on every occasion’ as per the Trust’s mission statement.”

With over 102 abstracts submitted for consideration, there were 93 posters displayed throughout the education centre at Fairfield. These

were divided into sub groups which included medicine, improving care and service, surgery, diagnostic radiology and safe prescribing and record keeping.

The Pennine CARE committee selected the top three scoring abstracts and their authors were chosen to present at the conference during the opening session. The best abstracts within each group gave a poster and oral presentation during break-out sessions and the remainder of the participants presented posters.

Dr Hussain continued: “The event had some great feedback as staff appreciated the presence of Trust chief executive John Saxby, acting medical director Dr Tina Kenny and other senior figures in clinical practice and management.

“The presentations magnetised the audience and generated thought-provoking question and answer sessions.”

Conference attendees also took part in break-out sessions where they listened to oral presentations which were scored. This was followed by a poster judging session and a debate on the future of healthcare: specialist versus generalist.

Dr Kouta, consultant in endocrinology, said: “It was a great privilege to take part in the preparation of this outstanding educational event. Dr Hussain and myself have built on the success of the first C.A.R.E conference in 2012

founded and led by Dr Georges Ng Man Kwong, who has supported this year’s conference as well.

“The success of the C.A.R.E conference 2013 is the outcome of the strenuous work of all the individuals who were involved in making this conference succeed. Thanks for all the hard work of those who have participated by presentation, posters and attendance. I hope, based on the success, that action will start soon to prepare for the third C.A.R.E conference for 2014.”

News - Trust stories4 October 2013

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WinnersTOP 3 ABSTRACTS: Dr. Stephanie Soteriadou (SpR Gastroenterology, FGH) - Magnetic Resonance Enterography (MRE) for the assessment of Crohn’s disease (CD): Changing imaging paradigms? Mr. David Flook (Consultant General Surgeon, ROH) - Gallstone disease – A re-audit of management in PAT. Dr. Andrew Watson (SpR Geriatrics and GI Medicine, uHSM) / Dr. Raj Parikh (Consultant in Geriatrics, ROH) - Root Cause Analysis and Injurious Falls: Are we making the most of the process?

BEST CASE PRESENTATION: Dr. Timothy Smith (FY2, FGH) - Crigler-Najjar Syndrome: Hurdles faced by clinicians and the family in a District General Hospital.

BEST SPOKEN POSTER PRESENTATION: Dr. Jane Miller (FY1, ROH), Dr. S Amonkar (Consultant Radiologist, NMGH), Dr. Andrew Rowland (Consultant in Paediatric Emergency Medicine, NMGH) - Where has it gone? An audit of imaging of ingested foreign bodies in children

BEST POSTER – MEDICINE: Dr. Zoe Borrill (Consultant Chest Physician, NMGH), Mrs. Katy Bentley (Senior Physiotherapist, NMGH) - Nebulised hypertonic saline improves quality of life in adult patients with non-cystic fibrosis bronchiectasis.

BEST POSTER – IMPROVING CARE & SERVICE: Dr. Saravanan Shanmuganathan (SpR Anaesthetics, ROH), Dr. Boopathy Dhanasekar (Consultant Anaesthetist, FGH) - Audit on Preoperative investigations at Pennine Acute Hospitals NHS Trust.

BEST POSTER – SuRGERY: Miss. Pooja Bijoor (CT1 Surgery, NMGH) - Early Experience with a Hepatobiliary and Pancreatic Quality Improvement Programme (HPB QIP).

BEST POSTER – SAFE PRESCRIBING & RECORD-KEEPING: Dr. Nandhini Prakash (Consultant Paediatrician, NMGH), Dr. Daniel Sommer (FY1, FGH), Dr. Danielle Williams (FY1, ROH) - Developmental Milestones Audit.

BEST POSTER – DIAGNOSTIC RADIOLOGY: Yvonne Memory, Joanne Jordan (Advanced Practitioners in Radiography, ROH) - Clinical Audit of Magnetic Resonance Imaging (MRI) of the Spine for Metastatic (MSCC) and Non-Metastatic

(NMSCC) Spinal Cord Compression.

5News - Trust stories

Healthy advice at Rochdale! Healthy chats with Lloyd A COMMuNITY nutritionist within the health weight team at Rochdale Infirmary is just the right person to have a chat with!

Lloyd Bristow has been named as an outstanding health chats trainer as part of a new initiative with Rochdale Council to support and direct individuals towards further practical support in the work place, within their families and in the local community.

Lloyd said: “Health Chats are quick discussions aimed at helping people to lead healthier lifestyles. It may be about quitting the fags, fitting back into those favourite jeans, getting fitter so you can run around with your grandkids or even to catch the dog when it runs off!

“Participants of the training have learnt how to support and direct individuals and have gained knowledge in understanding the determinants and inequalities in health, and how to communicate effectively when ‘health chatting’ to achieve a positive outcome.”

Health Chatters have also gained an accredited level 2 award in understanding Health Improvement from the Royal Society of Public Health (RSPH).

In Heywood, Middleton & Rochdale there are a growing number of Health Chatters who are trained to chat with the community about their lifestyle and signpost them to services that can help start positive behaviour changes – whether that is something big or small.

Lloyd added: “Health Chats are essential to empower individuals to take action to improve their health and wellbeing and lead a healthier, happier and longer life. Every journey begins with a first step. That first conversation or phone call might well be life changing (and even life saving) and to know you have played a part in it is highly satisfying. Every contact really does count.”

For further information call Lloyd on 01706 901792.

PEOPLE attending Rochdale Infirmary’s urgent Care Centre (uCC) and Clinical Assessment unit (CAu) can now have an extra element added to their first class treatment.

A new healthy lifestyle advice clinic has been established, in conjunction with health trainers from Pennine Care NHS Foundation Trust. During the clinics, health trainers will provide free support and advice to encourage people to make healthy lifestyle changes. This includes information on diet, smoking and exercise.

The health trainer will arrange to see the person up to six times over a 12-week period.

The health clinics have been established as part of ongoing work to tackle premature death rates, which are commonly linked to smoking, poor diet, excess alcohol intake and obesity. Rochdale has one of the worst rates in the country. According to recent Public Health England figures, the borough is the 10th worst ranking out of the 150 regions measured.

Sister Julie Archibald from CAu at Rochdale Infirmary helped to set up the clinic with the health trainers’ team, and she feels this will be an excellent additional service to provide holistic care to patients that attend the uCC or CAu. She said: “The clinic allows the nursing team to identify patients that will benefit from encouragement and support. The health trainers’ team have the time to offer support over a longer period than would normally happen in hospital. The service will also help to improve re-admission rates as patients that are re-admitted are more likely to stay longer for the second admission. Research has proven that patients who receive support, health assessment and health improvement are less likely to return to hospital.”

Michael Fishwick, community health and wellbeing health trainer from Pennine Care said: “We are committed to helping people live longer healthier lives and are

working in a range of venues across the borough to achieve this.

“These new clinics provide a valuable opportunity to meet with some of the area’s most vulnerable residents and support them to make healthy improvements to their lives.”

The clinic runs Mondays from the uCC and patients can self-refer, or be booked in by the nursing team based on uCC and CAu.

People can also be referred by a range of health care professionals from other sites within The Pennine Acute Hospitals NHS Trust, as long as they are a Heywood, Middleton or Rochdale resident. Staff can ring ext 56656 to refer.

Sister Harkness-Hudson who manages the uCC and CAu, said: “This is another fantastic initiative for the residents of Heywood, Middleton and Rochdale. If the service can help to improve the health and well being of our patients and reduce their stay in hospital at the same time, then it has to be worth doing.

“As the service is in its early stages we have had limited feedback, but what we have received has been positive. We hope that it can make a difference.”

Pictured at the clinic, l to r: UCC healthcare assistant Tracy Mellor, Sr Julie Archibald, patient Ian Pickering and health trainers Mike Fishwick and Adekunle Okege from Pennine Care.

NHS placement charterTHe Health education North West has launched a Placement Charter which commits to providing safe and high quality learning environments for all health and social care learners in preparing them for their future roles in multi-professional teams.

A series of ‘Placement Pledges’, and ‘Rights, Roles and Responsibilities of all learners’ in all health and social care learning environments are stated, instilling the values and behaviours embedded within the NHS Constitution (DH 2013) and Health education england’s NHS education Outcomes Framework (DH 2012).

The overall aim is to achieve excellence in learning, leading to excellence in the delivery of health and social care by learners in their future careers. The intention is for the Charter to be displayed in all practice environments where learning takes place. Monitoring will be via the learning and development agreement process with all placement providers in the region, and will include feedback from learners

The practice education facilitator team has distributed copies of the charter to all placement areas across all professional groups to be displayed on student or training notice boards. If you would like more copies or a change of A4 to A3 size poster

contact pef.team@pat.nhs.uk

TREATING people with dignity and respect is expected of all NHS workers.

For the last two years Pennine Acute has been working hard to recruit dignity champions and now has around 800 members of staff signed up.

A dignity champion is someone who believes passionately that being treated with dignity is a basic human right, not an optional extra. They believe that care services must be compassionate, person centred, as well as efficient, and are willing to try to do something to achieve this.

Since 2011 the Trust has held annual Dignity Champion Conferences. These events are a chance for staff to find out what work is being done around dignity within the organisation, nationally and also to network and share good practice.

The Trust runs dignity conferences on all four sites to ensure everyone has a chance to attend. This year the conference consisted of lectures from guest speakers in the morning and interactive workshops in the afternoon.

The programme for the day included:

n The Trust’s response to the Francis report

n The importance of patient experience surveys

n A patient story and lessons learnt

n Feedback from Dignity Action Day 2013

n Workshops focussed on patient experience and equality.

The conferences were a great success with lots of positive feedback. The Trust is already planning events for next year and is keen for input from any individual or team to make next year as much as a success.

For more information about getting involved or becoming a dignity champion please contact the equality and engagement team on 0161 604 5893 (ext: 45893) or send an e-mail to equality@pat.nhs.uk

News - Trust stories6 October 2013

Dignity conference shares good practice

THE Trust has released a new video about how best to treat and prevent pressure ulcers.

In the video Judy Harker, specialist nurse consultant for tissue viability, talks about what can be done to combat and treat what is an entirely preventable condition in the majority of cases.

The video describes the different types of pressure ulcers (also known as bed sores) that people can suffer from, as well as which groups of people are most at risk of developing a pressure ulcer. Judy also outlines which areas of the body are most susceptible to developing a pressure ulcer.

The Trust currently operates a zero tolerance approach to avoidable and preventable pressure ulcers and the video reveals what measures the Trust has adopted to tackle the issue.

Judy said: “Pressure ulcer prevention is not a new priority for the Trust. Over the last two years we have stepped up our efforts to reduce pressure ulcers across our hospitals. Our tissue viability team has been working closely with staff at all levels of the organisation to raise awareness of the importance of identifying and managing pressure ulcers correctly.

“These measures have resulted in a change in mindset and attitude of Trust staff when it comes to preventing pressure ulcers and stopping them from developing in patients. Staff no longer view pressure ulcers as an inevitable outcome of patients being frail or unwell. One preventative measure the Trust has rolled out across all of its hospital sites is the Skin Bundle. This outlines a number of interventions that can be taken to prevent patients from developing pressure ulcers in the first place.

“These interventions include making use of pressure relieving mattresses, carrying out regular skin inspections, moving patients and adjusting their posture when they have reduced mobility, keeping patients’ skin clean and dry at all times and ensuring patients remain hydrated at all times.”

The video also discusses the use of posters, information sessions and leaflets to keep patients, family members and staff fully informed about what the pressure ulcer warning signs are that they need to look out for.

The video is now available to download from The Pennine Acute Hospitals NHS Trust website and it is also available on YouTube http://www.youtube.com/watch?v=B6fYkv-F1WY

New video about preventing and treating pressure ulcers

eQUALITY and human rights training is now mandatory for all staff. Most staff access this training via a classroom taught session or e-learning.

However did you know that for the last year your ward or department can borrow training boards or packs from the equality and diversity team? This means that staff can complete their equality and human rights training at their own pace without leaving the department!

Andrea Fielding, clinical nurse educator based at North Manchester A&e department said that the training boards and packs have helped the department to “really get on top of their updates” and that they are “a really easy way of getting the mandatory training done.”

errol McKenzie, portering services manager at North Manchester, also manages a large and busy team. He said that “cascading the equality and human rights mandatory training to the 68 staff in the portering department at NMGH was made so much easier by using the training boards.”

“The boards were easy to set up, well laid out, and contained all the information necessary to quickly arrive at the answers to the questions. I would thoroughly recommend the training boards as an effective and efficient method of cascading mandatory training to either small or large groups of staff.”

If you would like to borrow the equality and human rights training boards or packs; or would just like some further information please contact the equality and diversity team on 0161 604 5893 (ext 45893) or email equality@pat.nhs.uk

ease of learning with new training boards

 

7People

We are watching you!THE Trust reserves the right to log and monitor all computer, email and internet use. Therefore, only access information that you NEED to do your job.

You must not view any patients’ or staff records/information that you do not need to. This includes your own records/information, colleagues, friends or neighbours, relatives, partners or ex partners or member of the public.

Never allow anyone else to use your login, password or smartcard details.

To prevent unauthorised access always press Ctrl + Alt + Delete to lock your screen when your PC is unattended.

Monitoring and audits are carried out on a regular basis and misuse of systems or information may result in your dismissal and/or criminal proceedings.

For more information contact trish.noon@pat.nhs.uk

CONGRATULATIONS to senior physiotherapist, Dave Thompson at North Manchester General Hospital, on being awarded his PhD from the University of Manchester.

Funded by the Physiotherapy Research Foundation and the Trust’s research and development department, Dave undertook extensive research into the management of chronic pain.

The research looked at the different factors that are related to pain and disability in patients with chronic neck pain.

Dave explains: “We found that patients who were worried about pain or had lost confidence in carrying out physical activities experienced significantly higher levels of pain and disability.

“We used these findings to look at ways of specifically addressing patients’ concerns, to improve their confidence in doing day-to-day activities. We found that using traditional physiotherapy sessions alongside interactive education sessions and goal setting helped to reduce patients’ concerns and improve their confidence levels.

“This approach proved to be effective in reducing pain and disability, which helped

to improve overall outcomes for patients.”

As a result of Dave’s research, the Trust has

changed the way that patients are treated for chronic neck pain. Patients are now routinely assessed for the factors identified and offered a bespoke exercise plan as part of their treatment.

Dave’s research has also been recognised internationally. He has presented his findings in Vancouver

and Amsterdam at the World Congress

of Physical Therapy, one of the world’s

largest international physiotherapy conferences,

and also at multi-disciplinary conferences including the

International Association for the Study of Pain Biennial Conference and the British Pain Society Annual Conference.

Steve Woby, head of research and development at the Trust, said: “Dr. Thompson’s research is an excellent example of how high quality, locally driven research has helped answer an important clinical question. This research has led to changes in the way chronic neck pain is treated within physiotherapy and has resulted in a better service for our patients. This research has received international recognition and Dave, and the rest of the physiotherapy team, should be proud of their achievement.”

International recognition for study on back pain

Filming? It’s right up our street!IT was a case of lights, camera, action when members of Trust staff got involved in one of Britain’s best loved TV shows.

Sr Natalie Cunningham, staff nurse Lindsey Riding and Sr Vikki Martin from The Royal Oldham Hospital’s critical care unit had the opportunity to brush with small screen stars when they were chosen as medical advisors to Coronation Street.

Natalie was given the opportunity through a friend of hers who used to work at the Trust. She was approached through a company who provide medical equipment for when hospital scenes are filmed at the ITV studios. unfortunately her friend couldn’t commit at the time and so this was where Natalie stepped in.

She said: “I have been medical advising for Coronation Street for about 18 months now. The team has been built up since I began and Lindsey and Vikki, also from critical care at Oldham are involved now. We have to accommodate filming days around our shifts and so it makes it a bit easier having the three of us working together.

“It’s taken a long time to get used to the transition from being a nurse in a hospital who looks after real patients to being someone who advises an actor how to deal with ‘pseudo’ medical situations. Sometimes what we feel should be portrayed on the television isn’t always appreciated. It depends on the director as to what is filmed on the day and how much time they have, as they are on a fairly tight schedule when filming.

“There have been scenes that we have advised on that have been quite embarrassing to watch back. Most of the scenes are edited without our advice at the producer’s discretion. It just means that we might get a bit of stick and teasing from other colleagues on the unit!”

Rubbing shoulders with TV celebrities such as Michelle Collins and local Shaw girl, Shobna Gulati, the critical care trio worked closely with the actresses for the Rovers Return fire scenes.

Coronation Street this year, next year it could be a Hollywood blockbuster ladies!

Team talk8 October 2013

Have you been briefed?Team Talk takes place once a month and is a way of updating you about the latest news from the Trust.

Sept team talk

PeopleTHE Trust is delighted to announce that Dr Rob Davies, has been appointed as the Trust’s new medical director and will take up post on 11 November 2013. Dr Davies is currently a consultant physician (diabetologist), head of the division of specialist medicine and an associate Trust medical director at Central Manchester Foundation Trust.

Mandie Sunderland, will take up post as chief nurse on 1 October 2013. The title of chief nurse (rather than director of nursing) should resonate positively with patients, nursing and midwifery and other clinical staff.

LiA - have your say about our intranet THE Trust is starting a project to review and replace our existing Trust Intranet (internal website). The aim is to build a new intranet to help ensure staff have improved access to information and content they need to support them in their job and as an employee of the Trust. A series of LiA staff conversation events have been arranged to involve and hear the views of staff. To book your place, contact Lynne Rigby on ext. 83228 or lynne.rigby@pat.nhs.uk.

Fairfield General Hospital - Mon 30 Sept at 9.30 – 11.30 am in the Broad Oak Suite

North Manchester General - Tue 1 Oct at 9.30 – 11.30 am in the Post Grad Centre

Rochdale Infirmary - Wed 2 Oct at 9.30 – 11.30am in Room D3, education Dept

The Royal Oldham Hospital - Thur 3 Oct at 2 –4pm in Rooms F16a & F16b, education Centre

FinanceFOR July 2013 (month 4) the Trust reported a deficit of £2.1m against a planned deficit of £404,000. While the Trust’s overall deficit has reduced slightly in July (from £2.4m in June), due to the way our plan is phased we have actually moved further away from target in the month. July was the first month when the in-month CIP target was achieved. This is positive news and we need to keep up all the efforts that are underway to make sure that we continue to achieve the target over each of the remaining months of the year, and make up the shortfall from the first three months of the year.

Quality strategy - 5 year goals

THE Trust Board has approved a new Quality Strategy for the next five years. This sets out a number of ambitious quality aspirations and priorities to improve patient care, clinical effectiveness and patient experience. We need to focus on how we can create a culture where every member of staff provides the best, most compassionate care for every patient, every time, and delivers services each of us would be happy to receive or for our family and friends to receive.

All staff should have received a quality strategy leaflet with their August payslips. The leaflet invites a discussion on the Trust’s five year Quality Strategy. Staff are encouraged to use the strategy, develop plans to support its implementation and to display it on ward notice boards, in staff rooms and offices.

The Quality Strategy sets out the Trust’s ambition to:

n have no Never Events

n have no cases of hospital acquired Clostridium Difficile (C Diff) or MRSA

n have no Trust acquired harm in relation to pressure sores, falls, VTE or catheter acquired infections

n have no harm resulting from medication errors

n have no unplanned returns to theatre for our patients

n have a Trust wide Hospital Standardised Mortality Ratio (HSMR) of 80

n communicate with patients so that their expectations of their treatment are absolutely clear

n demonstrate through the NHS Friends and Family Test (FFT) that patients would recommend our hospitals

n be in the top 10% of Trusts for all indicators of clinical efficiency

n ensure staff want to work and be treated here if necessary and recommend the Trust as such

n put the patient first and work in a culture of care, compassion, openness and transparency.

talk back – How can you transform what you do to help meet these Quality aspirations?

Team Talk

Team focus on document control team

A typical dayMy day begins with reading and prioritising email requests, then I move onto quality checking documents that have been submitted; if need be I will contact the authors to provide advice on what needs to be done before their document can be uploaded, for example rewording the standards they want to audit. When documents are ready I will upload them onto the documents page of the intranet and then update our database in preparation for producing our weekly bulletin article. I also provide telephone advice, for example how to search the ‘Documents’ page of the intranet.

What are the highlights of your job/service?

What don’t you like about your job/service?

What would make your job/service better?

What word best describes your job/service?

What is the current biggest challenge in your job/to your team?

What is the one thing you would change about your job/service?

How do you see your role developing?

What aspect of your job/service is the most rewarding?

How has your job/ service changed?

Team focus - a day in the life of

We have seen an increasing need to check compliance over the years and therefore the volume of work has increased significantly. As we aim for Foundation Trust status the professional reputation of the Trust and therefore the quality of our documents is gaining priority and hopefully this will increase awareness and willingness of people to engage with document control.

When authors understand how and why their work can impact on others and see the link between best practice and other aspects of governance, such as corporate record keeping, risk management, clinical audit, litigation and complaints reduction, and professional reputation.

As more people undertake our training sessions and as quality and assurance become higher on people’s agendas, policies and guidelines are taken more seriously, therefore I am hoping that we can move away from a control role towards a supportive training and advisory role.

I would love to wave a magic wand and grant more resources to everyone but these are challenging times so instead it would be good if we can dispel some of the myths that surround us, for example; that we’re here to make things awkward for people, or that the process takes forever, and so on. We’re here to help and document control is about protecting our staff as well as our patients.

Finding a balance between ‘bureaucracy’, quality and assurance. We want to make things easier for authors and ratifying committees, but at the same time we need to ensure that key standards have been met and evidence is robust.

QualityResources are in short supply for everyone so often I feel I have to ration my time, however we have put help booklets out there for people to use and we want to raise the profile to emphasise that corporate record keeping is just as important for our organisation as clinical record keeping, both in meeting external standards such as the NHS Brand Guidelines, the NHSLA Risk Managements Standards and the Public Records Act, and in protecting our staffs’ and the Trust’s professional reputation.

I feel bad when I have to reject documents because I know that authors have often put a lot of time, care and effort into them; however the majority of people realise that it is for the right reason.

We are the last port of call for Trust policies and guidelines before they are published on the intranet so I get to proof read documents from a lay person’s point of view and if I spot any errors or areas of confusion these can be addressed before they reach our staff. I feel that this does make a difference in improving the readability, as well as improving the quality and safety of our documents.

emma McMahon is the clinical effectiveness facilitator in the document control team at North Manchester General Hospital. The team belongs to the governance team.

9

The 60 second interview

News - Trust stories10 October 2013

Flu campaign 2013 launched - get your staff jab in at one of the staff clinics

What is influenza?Influenza is more commonly known as Flu. Flu is a highly infectious acute viral infection that is transferred through coughs and sneezes of infected individuals. It can also be spread by touching contaminated surfaces, for example, a door handle.

It is important to be vaccinated against flu to protect yourself, your family and patients. You can carry and pass the virus to others without having any symptoms yourself, so even if you consider yourself to be healthy, you might be risking the lives of others.

Flu is just a bad cold - I could fight it offAlthough some of the symptoms are similar to a cold, if you catch flu, you’re likely to feel much worse. Flu can give you a headache, high temperature, dry cough, sore throat, runny nose and can make you feel ill for many weeks. Some people with flu also develop serious complications, even if they have been fit and well before it.

How serious is flu?In some people, flu develops into more serious illnesses, such as bronchitis and pneumonia. Flu has been known to kill. In the uK the estimated number of deaths from flu each year has been as high as 10,000 and patients at risk are 11 times more likely to die from flu than those who are not at risk.

The flu vaccine has an excellent safety record. The risk of having a serious (anaphylactic) reaction to the flu vaccine is less than one in a million.

The flu jab can’t give you the flu. It is impossible to get flu from having the jab because the vaccine doesn’t contain live viruses. A very small number of people experience side effects such as aching muscles, but this is simply the immune system responding to the vaccine.

I had the flu vaccine last year and still got flu - why should I have it again?Flu vaccination happens at a time of year when lots of other viruses are causing colds and other illnesses and people can mistake these for flu. Flu vaccination cannot prevent the common cold, and

it can take your body up to 10 days to develop protection from the vaccine, so it is possible to catch flu before it has a chance to work.

Side effects to the flu jabSeasonal flu vaccine side effects are mild or often non-existent. The most common side effect is soreness around the site of the injection and occasionally aching muscles. These symptoms are a lot less serious than having the flu.

How safe is the vaccine?The flu vaccine is one of the safest in the world and is given to millions of people in the uK each year. The vaccines are tested thoroughly and are safe. Even if you had the vaccine last year, you need to do the same again this year because you won’t be protected against the new strands of flu circulating. If you are a pregnant woman, you can be vaccinated against flu. Pregnant women can have the vaccine at any stage of their pregnancy.

Remember anyone can catch Influenza so get vaccinated and protect yourself, your family and patients.

Flu - the facts and myths

A team of 100 specially trained nurses are on their way to your ward and department!

Kicking off the Trust’s 2013 flu vaccination campaign, the flu link nurses will be administering the flu vaccination jab to all frontline teams and at special pop-up staff vaccination clinics throughout the Trust’s hospitals.

Clinical and non-clinical staff including doctors, nurses, physiotherapists, community health care professionals, support staff, receptionists, managers, catering, clerical staff and Trust volunteers are all encouraged to have their free flu jab over the coming weeks.

Vic Crumbleholme, acting director of nursing, said: “In some cases, flu can be fatal. Staff are encouraged to take advantage of these special vaccination sessions and get their flu jab as early as possible.

“The vaccination protects you, it protects the patients in your care and it protects your family. If you are working with vulnerable people, you have a duty of care to protect them.”

Staff who attend the clinics need to complete their flu jab consent form in advance of attending the clinic. The consent form can be downloaded from the flu pages of the intranet, where further information on this year’s flu campaign can be found.

Pictured, flu link nurse Collette Parker gives divisional nurse manager Alex Barker a flu jab.

11News - Trust stories

North Manchester General HospitalDATE NMGH TIME

Mon 30 Sept Ward B1 9am to 12 noon12.45pm to 4pm

Mon 7 Oct Dieticians 9am to 10.00am

Mon 7 Oct Walkabout - physio, OT, cardio-respiratory, max fax, sexual health and health records

10.30am to 12.30pm 13.45pm to 3.30pm

Tues 15 Oct Ward B1 9am to 12.30pm1.15pm to 4.00pm

Fri 18 Oct OPDG (F2a) 8.30am to 12.30pm1.45pm to 3.30pm

Wed 23 Oct Ward B1 8.30am to 1.00pm1.45pm to 3.30pm

Fri 25 Oct OPDG (F2a) 8.30am to 1.30pm2.15pm to 3.30pm

Mon 4 Nov Walkabout to non clinical areas

8.30am to 1.00pm1.45pm to 3.30pm

Tues 5 Nov Ed dept room 222Post Grad (FY2)Walkabout to non clinical areas

9.00am to 11.30am12.00 noon to 1.00pm2.00pm to 3.30pm

Tues 12 Nov OHD 8.00am to 1.00pm1.30pm to 4.00pm

Thurs 21 Nov Walkabout to non clinical areasPharmacyPost Grad (FY1)Walkabout to non clinical areasPharmacy

8.30am to 10.45am

10.45am to 11.45am12.00 noon to 1.00pm1.45pm to 2.30pm

2.30pm to 3.30pm

Fri 22 Nov OPDG (F2a) 8.30am to 12.30pm1.15pm to 3.30pm

Thurs 5 Dec Walkabout to non clinical areasX-ray BWalkabout to non clinical areas

8.30am to 11.30am

11.30am to 1.00pm1.45pm to 3.30pm

Mon 9 Dec OHD 8.00am to 1.00pm1.30pm to 4.00pm

Thurs 12 Dec Ward B1 8.30am to 12.30pm13.45pm to 3.30pm

Tues 17 Dec OHD 9.00am to 1.30pm2.15pm to 4.00pm

Wed 18 Dec Ward B1 8.30am to 1.00pm1.45pm to 3.30pm

Rochdale Infi rmaryDATE RI TIME

Wed 2 Oct OPD Suite 1Suite 2

9am to 12 noon12.45pm to 3.00pm

Fri 11 Oct Walkabout - physio, cardio- respiratory, dieticians, podiatry, pharmacy

Radiology

9.00am to 12 noon

12 noon to 12.30pm

Mon 21 Oct Education deptRoom D1

9.00am to 12.30pm1.15pm to 3.00pm

Tues 14 Nov Education deptRoom D1

9.30am to 1.30pm2.15pm to 4.00pm

Mon 22 Nov Walkabout in non clinical areas

All day

Mon 25 Nov Walkabout in non clinical areas

All day

Wed 4 Dec Walkabout in non clinical areas

All day

Tues 17 Dec Walkabout in non clinical areas

All day

The Royal Oldham HospitalDATE TROH TIME

Mon 30 Sept Adult OPD 9am to 12.30pm

Tues 1 Oct OHD 8am to 4.30pm

Tues 8 Oct Walkabout in non clinical areasFY2, Room F17, education centre

9.30am to 12.30pm1.30pm to 3.45pm4.00pm to 5.00pm

Thurs 17 Oct Pathology meeting roomWalkabout - diabetes centre, laundry, chest clinic

9.00am to 12 noon

12.15pm to 12.45pm1.30pm to 2.30pm2.45pm to 3.30pm

Tues 5 Nov Pathology meeting roomWalkabout in non clinical areas and medical records

9.00am to 12 noon

1.00pm to 3.30pm

Thurs 14 Nov OHD 8.00am to 4.00pm

Thurs 21 Nov Walkabout in non clinical areasFY1, room F1, education centreWalkabout in non clinical areas

8.00am to 12 noon

12 noon to 1.00pm

2.00pm to 3.30pm

Mon 25 Nov Adult OPDPathology meeting room

9.00am to 12.30pm1.30pm to 4.30pm

Fri 29 Nov Walkabout to physio, OT, cardio respiratory, dieticians, speech & language therapyRadiology, adult OPDWalkabout to outstanding areas

8.30am to 11.30am

11.30am to 1.00pm

2.00pm to 3.30pm

Tues 3 Dec OHD 8.00am to 4.00pm

Mon 9 Dec Adult OPD 9.00am to 12.30pm

Wed 18 Dec OHD 8.00am to 4.00pm

Staff flu vaccination clinics

News - Trust stories12 October 2013

MANDIe Sunderland, who has been chief nurse at Heart of england NHS Foundation Trust for the last five years, has been appointed as chief nurse for The Pennine Acute Hospitals NHS Trust.

Mandie will start at the Trust on 1st October 2013.

Following her initial nurse training Mandie spent several years during her early career until December 1997 working at Birch Hill Hospital in Rochdale. Mandie has since worked in chief nurse posts in Lancashire and the Midlands and at the NHS Executive in London.

Mandie Sunderland, said: “I am absolutely delighted to be returning to this part of the North West. I am a strong believer in the old fashioned standards that patients expect to see from nursing care and I am looking forward to spending time on the wards, with clinical staff and with patients, to make sure that high standards are delivered. I know that there are many fantastic nurses working within Pennine Acute and I am committed to working with them to raise even higher the standard of care they provide.”

John Saxby, chief executive at the Trust, said: “This is a challenging and exciting time for the nursing profession. We have made an excellent appointment. Mandie brings a wealth of experience to the Trust Board and executive team. I particularly welcome the fact that Mandie has asked to be known as chief nurse rather than director of nursing. I am sure this title will also resonate positively with our patients, nursing and midwifery and other clinical staff.”

New Trust chief New Trust chief New Trust chief New Trust chief New Trust chief New Trust chief nurse appointednurse appointednurse appointednurse appointednurse appointednurse appointed

Fairfi eld General HospitalDATE FGH TIME

Fri 4 Oct OHD 8.30am to 12.30pm1.00pm to 2.15pm

Tues 8 Oct Dieticians and speech and language therapyWalkabout to non clinical areasAnte natal

9am to 10.00am

10.00am to 12.30pm

1.30pm to 3.00pm

Wed 16 Oct Walkabout to physio, OT, cardio respiratory, non clinical areas

All days

Mon 28 Oct OHD 8.30am to 12.30pm1.00pm to 3.30pm

Tues 5 Nov Walkabout to non clinical areasRadiology

9.00am to 11.30am

11.30am to 1.00pm

Mon 11 Nov Walkabout to non clinical areasOHD

8.30am to 1.00pm

1.30pm to 3.30pm

Fri 22 Nov OPDRenshaw Suite

9.00am to 1.00pm1.45pm to 3.30pm

Wed 27 Nov Walkabout to non clinical areasOHD

8.30am to 12.30pm

1.30pm to 3.30pm

Mon 2 Dec OHD 8.30am to 1.30pm2.00pm to 3.30pm

Thurs 12 Dec OHDWalkabout to non clinical areas

8.30am to 1.00pm1.30pm to 3.30pm

Fri 20 Dec OPDRenshaw Suite

9.00am to 12.30pm1.15pm to 3.30pm

Mon 23 Dec OHDWalkabout to non clinical areas

8.30am to 12.30pm1.00pm to 3.30pm

Staff flu vaccination clinics

13News - Trust stories

Kelly Fidoe-WhiteWhat is your role within PAHT? Radiographer from Oldham

How did you hear about Listening into Action? Last year I saw an advert for one of John Saxby’s Big Staff Conversations. Being honest, when I went I wasn’t convinced John was even going to be there. Having had quite a poor view of previous initiatives I wasn’t optimistic that Listening into Action was going to be any different. But my thoughts were, if John Saxby wants our opinions, if nothing else I could go and give it to him both barrels.

What made you want to become involved in the process? A little of my trust was restored with John Saxby being at the staff conversation. Then hearing a very positive message from him about a real feeling from “up on high” of wanting to change things I put my name forward to be on one of the first 10 teams. I have a real passion to make things better for my patients and colleagues, but until now haven’t felt like I had a clear forum or process to make that change.

What was the best thing about using LiA? Feeling listened to and being empowered to make changes. I finally feel that as an individual I have power. Also knowing you have backing from the Trust Board to make the changes that you know need to be made to your service really gives you a sense of confidence.

What were your biggest challenges? Motivation: Very shortly after being asked to be a LiA team leader I was notified that the number of Band 6 radiographer posts within radiology were to be cut. For a while this demoralised me, but feeling I had a mission and that other people were relying on me to do my bit gave me the push forward I needed. The phrase that sprang to mind was, “Fake it ‘til you make it!” How could I expect my team to want to take part if I was demoralised?

Time: At the same time as we were trying to make this project happen our rota was understaffed which resulted in not being able to free other people up to take part. Hence I picked a project that encompassed many staff groups. Although this worked in one sense, it has become a bit of a logistical puzzle.

What is your overall impression of LiA and its place within the organisation? Once LiA is embedded it will be a fantastic change in ethos. Not everyone has felt the impact of it yet, and I am still being asked “What’s this LiA thing you’re doing again?” I love the fact that it is backed and supported by the Trust Board, but that it is the people on the ground answering the questions and saying what changes need to be made. It is the way that every business should work, not just the NHS.

What advice would you give to anyone considering running their own LiA team? No matter how negative people might be about the process, they will soon change their minds when they see things changing.

Also, to start don’t think too big. If you want to make a big change quickly, don’t try and change everything at once. That will only knock your confidence. Look for the quick wins and you will soon get people on board and they will feel empowered to help you change the big things.

LeARN more about the innovators within the Trust who have led their own team and made massive improvements to the services we provide.

Listening into Action team leader profiles

MANAGERS from all departments can use this certificate as a means of celebrating those outstanding members of

staff who have ‘gone the extra mile’ and demonstrated true commitment to providing

a quality service for patients. Helen Williams, PA to the anaesthetic, critical care and pain directorates - nominated by Jane Bryan, directorate manager, for the challenge of updating the directorate intranet

pages, which was no mean feat!

You made a difference!

Josie FletcherWhat is your role within PAHT? Ward manager at programmed investigations unit and rheumatology centre

How did you hear about Listening into Action? I discovered LIA via a Trust screensaver and one of our linked consultants, Dr Bowden, mentioned it to me.

What made you want to become involved in the process? I attended an information meeting and saw some presentations of previous LiA projects which inspired me to join. I was impressed by the simplicity of the process that the previous presentations showed. Although the process was simple, it was extremely effective and gave the ability to empower staff to drive forward with change. I also have a keen interest in change management and I had previously identified a few areas within my own ward that needed changing.

What was the best thing about using LiA? It was clearly presented, the process was easy to follow and the support of top level management was important.

What were your biggest challenges? Delivering a positive message within a negative workplace. It was difficult to engage staff who already had their minds set in a negative manner as they couldn’t see how change would impact on them. Some staff were also unaware of LiA even though it had been heavily advertised. The attitude was ‘why should I bother?’ and ‘what’s in it for me?’ As change was slow in occurring, some staff found it difficult to see the light at the end of the tunnel. However, as change did start to happen, staff became more aware and more positive around the LiA process.

What is your overall impression of LiA and its place within the organisation? It is a positive process because it bridges the communication gap between top level management and front line staff. It also improves quality of patient care, leadership and empowers staff.

What advice would you give to anyone considering running their own LiA team? Follow the process and engage in it. Attend the presentations as you can see how easy the process is to follow and the changes that have already taken place. Ensure it is discussed with the rest of the team to ensure that their full support is there for you and to reinforce the project.

Listening into ActionListening into ActionU P D A T e

News - Trust stories14 October 2013

What’s going on ‘ere then? GMP donate £4000 to Link4PinkLINK4PINK got a £4,0000 boost, thanks to officers at the Greater Manchester Police Federation.

They raised the money at a charity ball and pulled up in a police car at The Royal Oldham Hospital’s Victoria Breast unit to deliver the dosh!

The money has been used to pay for items which improve the unit for patients, including a decked garden area where people can spend their time during their wait.

Consultant oncoplastic breast surgeon Miss Maria Bramley is pictured in the police car, with PC Brian McGill and Link4Pink committee members Fiona Lord and Julie Sherratt.

Infection prevention accreditationInfection prevention accreditationInfection prevention accreditationInfection prevention accreditationInfection prevention accreditationInfection prevention accreditationTHE THE THE THE THE THE gynaecology/endoscopy unit gynaecology/endoscopy unit gynaecology/endoscopy unit gynaecology/endoscopy unit gynaecology/endoscopy unit gynaecology/endoscopy unit at The Royal Oldham Hospital has at The Royal Oldham Hospital has at The Royal Oldham Hospital has achieved its accretion certificate achieved its accretion certificate achieved its accretion certificate for infection prevention. The staff for infection prevention. The staff for infection prevention. The staff have always worked to a very have always worked to a very have always worked to a very high standard, and the move to a high standard, and the move to a high standard, and the move to a purpose built unit has assisted in purpose built unit has assisted in purpose built unit has assisted in the completion of the process.the completion of the process.the completion of the process.

Pictured top l to r: Bronwen Pictured top l to r: Bronwen Pictured top l to r: Bronwen Braithwaite, Lesley Carter, Jenny Singapori, Braithwaite, Lesley Carter, Jenny Singapori, Braithwaite, Lesley Carter, Jenny Singapori, Gill Barnes, Denise Jones, Sue Croft, Terry Dent Gill Barnes, Denise Jones, Sue Croft, Terry Dent Gill Barnes, Denise Jones, Sue Croft, Terry Dent (infection prevention link worker) and Amanda (infection prevention link worker) and Amanda (infection prevention link worker) and Amanda Storey.Storey.Storey.

Staff on ward F4 at North Manchester have also Staff on ward F4 at North Manchester have also Staff on ward F4 at North Manchester have also worked hard to gain ward accreditation after worked hard to gain ward accreditation after worked hard to gain ward accreditation after worked hard to gain ward accreditation after worked hard to gain ward accreditation after worked hard to gain ward accreditation after worked hard to gain ward accreditation after worked hard to gain ward accreditation after worked hard to gain ward accreditation after their reconfiguration from Fairfield. their reconfiguration from Fairfield. their reconfiguration from Fairfield. their reconfiguration from Fairfield. their reconfiguration from Fairfield. their reconfiguration from Fairfield. their reconfiguration from Fairfield. their reconfiguration from Fairfield. their reconfiguration from Fairfield. Pictured Pictured Pictured Pictured Pictured Pictured left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head left l to r: student nurse Nicole Moore, head of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy of midwifery/deputy divisional director Cathy

Trinick, healthcare support worker Aisha Trinick, healthcare support worker Aisha Trinick, healthcare support worker Aisha Goddard, staff nurse Janine Cadd, staff nurse Goddard, staff nurse Janine Cadd, staff nurse Goddard, staff nurse Janine Cadd, staff nurse Alison Row, Sr Kay Chadwick and senior sister Alison Row, Sr Kay Chadwick and senior sister Alison Row, Sr Kay Chadwick and senior sister Ann Harney.Ann Harney.Ann Harney.

Ward J5 at NMGH have worked extremely hard Ward J5 at NMGH have worked extremely hard Ward J5 at NMGH have worked extremely hard to attain their accreditation. Marian Carroll, to attain their accreditation. Marian Carroll, to attain their accreditation. Marian Carroll, Vic Crumbleholme and the infection control Vic Crumbleholme and the infection control Vic Crumbleholme and the infection control team would like to congratulate them on their team would like to congratulate them on their team would like to congratulate them on their hard work and success.hard work and success.hard work and success.

Pictured middle, l to r are: Sister Liz Eccleston, Pictured middle, l to r are: Sister Liz Eccleston, Pictured middle, l to r are: Sister Liz Eccleston, Pictured middle, l to r are: Sister Liz Eccleston, Pictured middle, l to r are: Sister Liz Eccleston, Pictured middle, l to r are: Sister Liz Eccleston, staff nurses Janet Briscoe, Lyndsey Taylor, staff nurses Janet Briscoe, Lyndsey Taylor, staff nurses Janet Briscoe, Lyndsey Taylor, staff nurses Janet Briscoe, Lyndsey Taylor, staff nurses Janet Briscoe, Lyndsey Taylor, staff nurses Janet Briscoe, Lyndsey Taylor, Anne Slade and Michelle Moyer and support Anne Slade and Michelle Moyer and support Anne Slade and Michelle Moyer and support Anne Slade and Michelle Moyer and support Anne Slade and Michelle Moyer and support Anne Slade and Michelle Moyer and support worker Suzanne Sheehan.worker Suzanne Sheehan.worker Suzanne Sheehan.worker Suzanne Sheehan.worker Suzanne Sheehan.worker Suzanne Sheehan.

Ward A2 adult elderly medicine at The Royal Ward A2 adult elderly medicine at The Royal Ward A2 adult elderly medicine at The Royal Ward A2 adult elderly medicine at The Royal Ward A2 adult elderly medicine at The Royal Ward A2 adult elderly medicine at The Royal Oldham Hospital has worked hard to achieve Oldham Hospital has worked hard to achieve Oldham Hospital has worked hard to achieve Oldham Hospital has worked hard to achieve Oldham Hospital has worked hard to achieve Oldham Hospital has worked hard to achieve its accreditation certificate, along with its accreditation certificate, along with its accreditation certificate, along with medical discharge lounge C1. A2 is pictured medical discharge lounge C1. A2 is pictured medical discharge lounge C1. A2 is pictured medical discharge lounge C1. A2 is pictured medical discharge lounge C1. A2 is pictured medical discharge lounge C1. A2 is pictured left.left.left.

New film showcases maternity facilitiesEXPECTANT mums and dads can now watch a film telling them all about the new maternity facilities available at North Manchester General Hospital.

The short film, available online and on YouTube, includes information about how to get to the hospital, where to park, which floor to go to for which service, and gives viewers a quick glimpse behind the scenes at the new maternity unit.

It is hoped that the film will help to ease the stress and anxieties many expectant mums and dads experience in the run up to the birth of their new baby.

In 2010 the Trust invested £35m in improving the facilities and services for women, children and babies at North Manchester General Hospital. This investment was part of a scheme called ‘Making it Better,’ a Greater Manchester-wide programme of change to maternity services.

The new development and investment means that North Manchester General Hospital is able to offer a full range of high quality maternity services to women, children and babies.

The facilities are bright and spacious and there is a dedicated team of specialist doctors, nurses, midwives and allied staff on hand to provide women with the highest quality of care.

The Bluebell Birth Centre is the co-located midwife led unit, which offers a fantastic low tech environment for low risk women to birth their baby.

Denise Woods, midwifery matron at the Trust said: “Watching the video is a brilliant way for expectant mums and dads to gain an insight to all the services we offer for women and children at North

Manchester General Hospital. The video shows all the services we offer with a whistle stop tour of the whole women’s and children’s unit. You will also find some information about how to reach the hospital, where to park and which floor to go to. I think it is great that mums and dads will be able to see all of this from the comfort of their own home when firstly making the important decision of where to birth your baby and also before you come to us for your birth.”

The new film is now available to watch on the Trust’s YouTube channel: http://youtube/og9hWAlr50o

15In the news

Thought for the month by Rev Sue Ward

LISTENING into Action, what a title for a project and what an idea! I listen to what you have to say and change my actions in the light of what I have heard. Sweet, simple and effective!

We’ve been having a go at it.

I have noticed over the years how very similar we are as people. We may look very different, have different cultural backgrounds. Given such variety I am amazed at how similar our anxieties, hopes and fears can be. Some people find comfort in a religion and we as part of the Trust continue to provide for their needs whilst they are patients in hospital.

We have also tried to raise awareness amongst patients and staff that we can offer support when religion is not at all relevant. However we needed to make it much clearer to patients and staff that we can and are equipped to offer emotional support to anyone.

Then we heard about Listening into Action. So we did just that. We joined in the project and we listened. Now we are acting.

There will be named support workers on each ward; we are launching a simple to use referral system for either staff to use or for self referrals. Our publicity now makes clear we offer both emotional support and religious care with access to either part of the service, or both. Along with other changes you will begin to see us working much closer with other PAT teams.

The headline news is that emotional support is available in our Trust and religious care continues and covers the relevant major faiths. When hard times hit either a patient or a member of staff, support is available.

As you look around the hospital wards or waiting rooms you will see a range of very different people. Each is unique and for each person, support is available that acknowledges their uniqueness and doesn’t try to squeeze anyone into any other shape than their own. This is the role of the spiritual care chaplaincy team; offering emotional support and religious care.

Director of nursing Marian Carroll retires

Have your say!Return your NHS Staff Survey form

DIReCTOR of nursing, Marian Carroll, was wished a fond farewell when she retired from the Trust in August.

In the post for nine years, Marian had seen huge falls in the number of MRSA cases at the Trust. They fell by 97% from 2006/7 to three in 2012/3.

As lead director for infection prevention, she also saw a 76% fall in the number of cases of C.Diff over the past five years, from 356 to 86.

Marian started life in the NHS as a qualified nurse in the West Midlands and has held a number of clinical and managerial roles in the Midlands and north west.

She came to Pennine Acute from her role as director of nursing at the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

She said: “I have enjoyed my time here at the Trust and have relished the challenge.

“It has been a real pleasure working with

so many committed nursing staff and colleagues that are professional and, like me, do what they do because they believe in the values of the NHS and want to provide excellent care for patients and their families.

“Many aspects of nursing have obviously changed since I started my nursing career in the West Midlands, but the principles and the values we hold as nurses have not changed.

“Like any large hospital Trust we have faced many challenges and implemented many service changes, but collectively we have worked through these, resulting I believe, in better and safer outcomes for our patients.

“We have come a long way and improved in many areas, but we know there is always more work to do.

“I’m sure my successor, Mandie Sunderland, along with the commitment of all staff at this Trust will take on the challenge of driving forward our quality improvement programme to further improve patient care and be a Trust we are all proud of.

“I am really looking forward to retiring and spending more time with my family and having more time to do the things I really enjoy.”

A retirement party was held for Marian at Trust Headquarters. She was presented with flowers, framed Bruce Springsteen posters, jewellery and perfume, along with many other gifts.

THE annual NHS Staff Survey is recognised as an important way of ensuring that the views of staff working in the NHS inform local improvements and input in to local and national assessments of quality, safety, and delivery of the NHS Constitution.

The Trust’s Listening into Action (LiA) team has recently hand delivered this year’s NHS Staff Survey 2013 to 850 of our staff across the Trust who have been randomly selected by a national organisation who are responsible for the survey using a computer programme algorithm.

The national questionnaire is an opportunity for staff to give their views about the Trust as an employer so that we can compare ourselves with other NHS Trusts and ask important questions around a range of issues such as job training, health and wellbeing, staff satisfaction and motivation, staff appraisals, violence, bullying and harassment, and communication with and by management.

The survey is completely confidential in the fact that all individual responses will be returned to the national analysis team and the Trust will receive the aggregated results only.

The Trust is keen to hear if the changes that have been put in place over the last twelve months in many of these areas, such as introducing LiA, Team Talk and the new Appraisal documentation, have had a positive effect and made a difference in getting the Trust to be a better place to work.

Those staff who have received the questionnaire are encouraged to complete and return it as soon as possible before the deadline. The more people who respond, the fuller the picture we can build up and use the findings to make further improvements.

For every NHS staff survey form returned, the Trust is donating £1 to the Trust’s charities ‘Link for Pink’, ‘Watch your Mouth’, ‘Think Floyd’ and for the A&E at FGH.

FSr Pe roles.

Saddling up for charity‘WALKING’ trees were just one of the things which charge nurse Darrell Whittle had to contend with on a recent charity cycle ride!

Hitting the saddle for between 15 and 18 hours a day, Darrell had started to hallucinate on the gruelling 880 mile ride from London to edinburgh and then back again.

The route is the longest ‘audax’ cycle ride in the UK and only happens every four years, with riders set a challenge of having to complete it within four days and 20 hours.

Joining 1,000 riders from 33 countries, Darrell was one of the 800 who eventually managed to complete the event. He said: “I was cycling approximately 180 miles a day, or even through the night if the weather was favourable. As this particular ride only happens every four years, I was determined to see if I could complete it. Luckily I had no mechanical issues or punctures and so managed to beat the finish deadline with two and a half hours to spare!

“I almost gave up at the start of day three though, as nearing edinburgh I had no energy and was getting slower and slower. I had a big shepherd’s pie at Moffat and was not sure what was in it as after that I flew up and down the Scottish hills!”

Darrell also had numerous wildlife to keep him company. He saw a grey seal in a waterway in Lincolnshire which was 35 miles away from the sea, a hunting barn owl which escorted him at dusk one evening and he almost cycled over a snake on the road at Yad Moss. This was before the ‘walking’ trees incident which occurred as he cycled through a wood at 3.00am. “I was so tired I kept seeing trees following me, but after an hour of sleep on a nice bit of grass I was fine,” added Darrell.

Raising money for the Scott Ward Schofield Memorial Fund, Darrell has managed to collect around £700 so far. The charity provides support and holiday money to families who care for people with epidermolysis bullosa (eB). eB is a genetic disorder where the sufferer’s external and internal skin is so fragile that it blisters and peels off at the slightest touch, causing horrendous pain for them. Many children die with this disorder.

To donate money to Darrell contact Darrell.whittle@pat.nhs.uk

Saddling up for Sitting comfortably in memory of Robert

News - Trust stories16 October 2013

PATIeNTS on a ward at The Royal Oldham Hospital can now sit more comfortably, thanks to the generosity of a local family.

Haematology ward F11 has been given a fantastic donation of £1,700 to buy reclining chairs to ease patient’s comfort as they sit by their bedside.

The family of the late Mr Robert McDaid raised the money from a charity fundraising evening held at the Coach and Horses public house in Whitefield, Manchester.

Robert was a patient on the ward when he was diagnosed with acute myeloid leukaemia in 2011. He sadly passed away in 2012 after a long period of hospitalisation.

To thank the hospital staff for his care, his wife Pat jumped into action and organised the event, with help from her and Robert’s friends.

Pat said: “The hospital staff looked after Robert so well during his long period

of illness and so this was just our way of saying thank you. The fundraising evening was a huge success and I would like to thank local businesses in Prestwich and Whitefield, along with Rael Brook Shirts, and family and friends for their generous raffle donations.”

Sally Lees, Macmillan haematology clinical nurse specialist, said: “The staff on ward F11 would like to thank Robert’s wife Pat and all their family and friends for raising such a large amount of money in his memory.”

We need your help!

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To donate to the appeal, visit www.medequip4kids.org.uk. Or text BURY12 followed by the amount you want to give to 70070 eg. BURY12 £5 to 70070.

MedEquip4Kids are fundraising for the NEW

Childrens A&E at Fairfield Hospital