SOLUTIONMANAGER

SAP

What is Solution Manager?

flexible solutions made for your organization tomanage your SAP landscape

SAP Solution Manager is the central lifecycle management hub for SAP systems and SAP solutions: on premise, or in the cloud. It accelerates innovation, manages application lifecycles, and runs solutions, end-to-end, on ONE integrated business and IT platform. The SAP Solution Manager application management solution is included in your SAP maintenance agreement, and provides all integrated content, processes, tools, and methodologies you need to efficiently implement, operate, monitor, and support all your SAP and non-SAP applications.

SAP Solution Manager is also the hub for collaboration within the SAP ecosystem, to ensure delivery of high quality services and support for your mission-critical business processes. This enables better operations and faster implementation at lower costs.

The ValueSAP Solution Manager is the single source of truth for deriving maximum value from your SAP investments and your support engagement. It is the hub for all management activities, and the central information resource for all aspects of your IT solution lifecycle.

Business Continuity• Reduce very high incidents• Decrease change related outages• Increase system performance

Time to Market• Deliver faster from requirement

to deployment

• Reduce test phase duration• Manage custom code

Efficiency• More projects with same staff• Reduced test effort

Compliance• Improve audit ratings• Solution documentation as

a “single source of truth”

A P P L I C AT I O N L I F E C YC L E M A N AG E M E N T

R E Q U I R E M E N T S

D E S I G N

B U I L D & T E ST

D E P LOY

O P E R AT E

O P T I M I Z E

Solution Documentation• Solution Documentation Assistant• Business Blueprint

Solution Implementation• Implementation Project Management• Implementation Content

Test Management• Business Process Change Analyzer• Test Planning, Execution & Reporting

Maintenance Management• Maintenance Optimizer• Installation Tools

IT Service Management (Tickets)• Incident Management• Root Cause Analysis

Business Process Operations• Business Process & Interface

Monitoring• Job Scheduling Management

Application Operations• System Administration• System Monitoring

Change Control Management• Change Request Management• Quality Gate Management• Extended Change and Transport

Management

Upgrade Management• Upgrade Roadmap• Upgrade Dependency Analyzer

Benefits of Solution ManagerF O R S U STA I N M E N T

• Enhance visibility of activity

• Increase change control

• Increase efficiency

• Reduce issue resolution time

• Real problem management

• Improve quality processes

• Reduce BASIS costs

• Efficient transition

F O R S U STA I N M E N T

• Reduce total operating costs

• Enhance visibility of activity

• Increase change control

• Increase efficiency

• Reduce issue resolution time

• Improve problem management

• Improve quality processes

• Reduce basis costs

• Increase access to SAP AGS

• Increase user satisfaction

F O R P R OJ E C T S

• Improve impact analysis

• Increase use of best practices

• Reduce information risk

• Enhance scope management

• Reduce basis costs

• Increase testing control

• Improve defect management

• Enhance migration processes

• Reduce handover costs

• Increase reusable elements

Why Us? O U R A P P R OAC H• Establish expected outcomes

• Establish a common understanding

• Establish a common language

• Define organizational model

• Define business and change control processes

• Determine cutover and rollout strategy

• Determine training and change management strategy

• Refine the solution

• Improve operations

Opportunities

F O R P R OJ E C T S

• Reduce information risk

• Enhance scope management

• Reduce BASIS costs

• Improve defect management

• Enhance migration processes

• Reduce handover costs

• Increase reusable elements

• Mapping to IT compliance

WE :• Listen

• Suggest

• Agree/Confirm

• Guide/Execute

• Part Knowledge

• Partner

• Sustain

Integration Solution Services Inc. Unit 307-197 Forester StreetNorth VancouverBritish Columbia, CanadaV7H 0A6

+1.604.988.8849 www.iss-i.caV 1.1 4/16

How We Help

ST R AT E G Y

• Business case

• Scope and planning

• Business processes

• Architecture

D E L I VE RY

• Design

• Project management

• Configuration

• Development

• Installation

• Security

• Support

Tools Solution Manager ReplacesM U LT I P L E S H A R E P O I N T ( D O C UM E N TAT I O N ) R E P O S I T O R I E S

• replaced by Solution Documentation

E N H A N C E M E N T R E Q U E ST LO G

• replaced by Service Requests

B U S I N E S S R E Q U I R E M E N T S M AT R I X• replaced by table linked to Service Desk

S E PA R AT E S E RV I C E D E S K• replaced by ITSM and Incidents Management