ISS UK Advantage - Service Concept
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Transcript of ISS UK Advantage - Service Concept
![Page 1: ISS UK Advantage - Service Concept](https://reader038.fdocuments.net/reader038/viewer/2022103115/55685526d8b42a73038b50da/html5/thumbnails/1.jpg)
Service Excellence
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‘A talent or quality that is unusually good
it surpasses ordinary standards’
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Sustainable profitable
growth
World class operating systems and proceduresTo create common world class
operating systems and procedures, facilitating sustainable,
profitable growth
Performance based cultureTo create a winning based culture, enabling profitable organic growth
The right customersTo become the supplier of choice
to our chosen customers
The best peopleTo create a development programme
that provides opportunity for our employees and attracts the people that
we need for the future
2013 CB111 margin target 6.9%
What is Service Excellence?
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World Class Operating Systems
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World Class Operating Systems
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Insight
MyMCsWorld Class Operating Systems
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"The whole principle came from the idea that if you broke down everything you could think of what goes into riding a bike, and then improved it by 1%, you will get a significant increase when you put them all together.”
Dave Brailsford
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Sustainable profitable
growth
World class operating systems and proceduresTo create common world class
operating systems and procedures, facilitating sustainable,
profitable growth
Performance based cultureTo create a winning based culture, enabling profitable organic growth
The right customersTo become the supplier of choice
to our chosen customers
The best peopleTo create a development programme
that provides opportunity for our employees and attracts the people that
we need for the future
2013 CB111 margin target 6.9%
“We are going to be the world’s greatest service
organisation”
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