ISOISO

What is a standard?What is a standard?

Standards are written guidelines which Standards are written guidelines which help to do things, or make things, more help to do things, or make things, more efficiently or more safely. efficiently or more safely.

They are written through a formal They are written through a formal prescribed process which involves prescribed process which involves consultation with relevant bodies and consultation with relevant bodies and reaching consensus across all interested reaching consensus across all interested parties so that the final document meets parties so that the final document meets the needs of business and society. the needs of business and society.

All standards take the form of either: All standards take the form of either: specifications, methods, vocabularies, specifications, methods, vocabularies, codes of practice or guides.codes of practice or guides.

What is ISO?What is ISO? International Organization for International Organization for

Standardization.Standardization. An International-Standard setting body.An International-Standard setting body. Founded on 23 February 1947.Founded on 23 February 1947. promulgates worldwide proprietary promulgates worldwide proprietary

industrial and commercial standards.industrial and commercial standards. headquarters in Geneva, Switzerland.headquarters in Geneva, Switzerland. non-governmental organization.non-governmental organization. two official languages, English and French.two official languages, English and French. ISO has 158 (of 195) national members.ISO has 158 (of 195) national members.

About…About… Name and abbreviation.Name and abbreviation. main products are the International Standards.main products are the International Standards. ISO also publishes Technical Reports, Technical ISO also publishes Technical Reports, Technical

Specifications, Publicly Available Specifications, Specifications, Publicly Available Specifications, Technical Corrigenda, and Guides Technical Corrigenda, and Guides

International StandardsInternational Standards are identified in the are identified in the format format ISO[/IEC][/ASTM] [IS] nnnnn[:yyyy] ISO[/IEC][/ASTM] [IS] nnnnn[:yyyy] TitleTitle

((IECIEC for for International Electrotechnical International Electrotechnical Commission)Commission)

- the std. is a work of ISO/IEC JTC1 (the ISO/IEC - the std. is a work of ISO/IEC JTC1 (the ISO/IEC Joint Technical Committee). Joint Technical Committee).

ISO documents are copyrighted. ISO documents are copyrighted. Not Open source.Not Open source.

About…About…

List of some ISO StandardsList of some ISO Standards ISO 1 Standard reference temperature for

geometrical product specification and verification

ISO 1000 SI units and recommendations for the use of their multiples and of certain other units

ISO 9000 Quality management system in production environments

ISO 9001 Quality management ISO 10006 Quality management — Guidelines to

quality in project management ISO 14001 Environmental management

standards ISO/IEC 20000:2005 IT Service Management

System (based on BS15000) ISO 31000 — Risk Management ISO/IEC 80000 — Quantities and Units

ISO 9000ISO 9000 ISO 9000ISO 9000 is a is a familyfamily of standards of standards

for quality management systems.for quality management systems. maintained by ISO.maintained by ISO. administered by accreditation and administered by accreditation and

certification bodies.certification bodies. Companies are "ISO 9001 certified" Companies are "ISO 9001 certified"

or "ISO 9001 registered". or "ISO 9001 registered".

ISO 9000 series of standardsISO 9000 series of standards includes:-includes:- ISO 9001:2008 Quality management systems ISO 9001:2008 Quality management systems

– Requirements (also – 9000 series like 9002, – Requirements (also – 9000 series like 9002, 9003)9003)

ISO 9004:2000 Quality management systems ISO 9004:2000 Quality management systems - Guidelines for performance improvements - Guidelines for performance improvements

ISO 9001: Version includes – ISO 9001: Version includes – 19871987 19941994 20002000 20082008

ISO 9001:2000ISO 9001:2000 combines the three standards combines the three standards 9001, 9002, and 9003 into one, called 90019001, 9002, and 9003 into one, called 9001

ISO 9001:2008 Quality management ISO 9001:2008 Quality management systems — Requirementssystems — Requirements

Page iv: Page iv: ForewordForeword Pages v to vii: Section 0 Pages v to vii: Section 0 IntroductionIntroduction Pages 1 to 14: Pages 1 to 14: RequirementsRequirements

Section 1: Section 1: ScopeScope Section 2: Section 2: Normative ReferenceNormative Reference Section 3: Section 3: Terms and definitionsTerms and definitions (specific to (specific to

ISO 9001, not specified in ISO 9000)ISO 9001, not specified in ISO 9000) Pages 2 to 14 Pages 2 to 14

Section 4: Section 4: Quality Management SystemQuality Management System Section 5: Section 5: Management ResponsibilityManagement Responsibility Section 6: Section 6: Resource ManagementResource Management Section 7: Section 7: Product RealizationProduct Realization Section 8: Section 8: Measurement, analysis and Measurement, analysis and

improvementimprovement

ISO 9001:2008 Quality management ISO 9001:2008 Quality management systems — Requirementssystems — Requirements

The standard specifies six compulsory The standard specifies six compulsory documents:documents:

Control of Documents (4.2.3) Control of Documents (4.2.3) Control of Records (4.2.4) Control of Records (4.2.4) Internal Audits (8.2.2) Internal Audits (8.2.2) Control of Nonconforming Product / Control of Nonconforming Product /

Service (8.3) Service (8.3) Corrective Action (8.5.2) Corrective Action (8.5.2) Preventive Action (8.5.3) Preventive Action (8.5.3) Also, Quality Policy & Quality Manual Also, Quality Policy & Quality Manual

Summary of ISO 9001:2008 in Summary of ISO 9001:2008 in informal languageinformal language

See also,See also, http://www.praxiom.com/iso-9001.ht

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Questions?Questions?