ISO Overview Training
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Transcript of ISO Overview Training
ISO-9001: 2008ISO-9001: 2008
GLOBAL GLOBAL MARKETPLACEMARKETPLACE
BS-5750Q9000
The International Standardization Organization was established in 1987.
ISO-9000
EN-29000
REASONS TO BECOME ISO REASONS TO BECOME ISO CERTIFIEDCERTIFIED
Prestige and a way to attract more business Becoming a customer requirement
– Automotive– Reliable Metals– Distributors
A vehicle for continual improvement– Auditing– Training– Process & Procedure Revisions
ISO certification is a necessary element of a good manufacturing system
WHAT IS THE ISO-9000 QUALITY WHAT IS THE ISO-9000 QUALITY MANAGEMENT SYSTEMMANAGEMENT SYSTEM
ISO-9000 is an international quality system that says you must:
– Say what you do and do what you say
– Perform to your documentation Quality Manual Standard Operating Procedures (SOP’s) Part Level Instructions
– Record the results of your work and make the results available to customers and auditors
ELEMENTS OF ISO-9000:2008ELEMENTS OF ISO-9000:2008
Quality Manual Quality Policy and quality objectives Control of Documents Control of Records Internal Audit Control of Nonconforming Product Corrective Action Preventive Action Management Review
Kason Industries, Inc. is committed to being a world leader in our industry by continually meeting or exceeding customer expectations through the continuous
improvement of processes, quality, service and innovation.
Document ControlDocument Control
All procedures are available at every computer in the plant
All procedures must be marked with a “Controlled Copy” label.
All ISO related forms must have current revision date.
DOCUMENTATION LEVELSDOCUMENTATION LEVELS
Quality Manual – gives an outline of our plans to meet the applicable standards
Standard Operating Procedures – describe the methods in each process to ensure compliance and consistency
Part Level Instructions – provide information regarding the requirements of specific parts. Setup sheets, Work Instructions, etc.
Internal AuditsInternal Audits
We’re not out to get you!!! We audit the system. NOT the people. Find problem areas (and fix them) before
the ISO auditors do.
Control of Nonconforming Control of Nonconforming MaterialMaterial
Material placed on hold must be placed in the Non-Conforming areas or tagged appropriately if the area is full.
It is the job of QC to issue the disposition for the non-conforming product.
Corrective ActionsCorrective Actions
Prevent the same mistakes from happening again– and again– and again
Strive to find systematic root causes and eliminate “training” as the only corrective action.
Preventive ActionsPreventive Actions
Prevent mistakes before they have a chance to happen 6S
– Sort
– Straighten
– Shine
– Standardize
– Sustain
– Safety
Lean Team – improve efficiencies
IMPROVED PROCESS CONTROLIMPROVED PROCESS CONTROL
Clear Documentation Consistency Ability to improve
through revisions Improved efficiency
Excellent teamwork Higher quality
awareness Reduced scrap/returns Reliable information
ACHIEVING ISO-9000 :2008ACHIEVING ISO-9000 :2008
Develop Documented Quality Management System
– Quality Manual
– Standard Operating Procedures
– Work Instructions High performance work teams (everyone working together) Audit
– Ensure the elements of our Quality System are in place
– Ensure SOP’s/Part Level Instructions are being followed
– Ensure the results are correctly recorded
ISO ProceduresISO Procedures
Where to find…
Double-click on “ISO_Document_Matrix.mdb
ISO ProceduresISO Procedures
Click on Find/View or appropriate action.
WHAT WILL HAPPEN IN A 3WHAT WILL HAPPEN IN A 3rdrd PARTY AUDIT PARTY AUDIT
Auditors will:– Check documentation– Verify what we are doing
KNOW YOUR QUALITY POLICY KNOW WHERE YOUR PROCEDURES ARE Be straightforward with your answers and keep a positive attitude. If you don’t understand a question, be sure to clarify before you give
your answer. If you don’t know the answer, just say so and refer to the appropriate
person. Know where to go for the answer. If the question refers to another department, refer the auditor to the
appropriate person.