ISO Made Simple
Transcript of ISO Made Simple
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ISO 9000 Process
Start
Identify your customer(s)
Are you meetingcustomer needs and
expectations?
NO Improve process
YES
Are processes well
documented?NO Begin documentation
Rework into yourstandard format
YES
Need outsidehelp?
Use consultantYES
Follow your proceduresand documentation
Conduct registration
auditPass?
Perform gap
analysis andcorrective action
Conduct surveillance
auditsPass?
Perform gapanalysis and
corrective action
Continue to follow and
improve
NO
NO
YES
YES
Understand
your
customers'
needs andimprove if
necessary
Understand
your
customers'needs and
improve if
necessary
Say what
you do
Do what yousay
Prove it
Improve it
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