Are Social Technologies the Ideal Catalyst for Organisational Transformation ?

Isabel De Clercq (Trend Catcher, Fire Starter and Sparkle Architect at Wolters Kluwer)

Twitter: @isabeldeclercqLinkedIn: https://be.linkedin.com/in/isabeldeclercq

Presented at “The Future of IT” - Organised by @itworks on the 20th of September 2017 in Parker Hotel Brussels Airport, Belgium

Connect | Share | Lead

foto brommer

Leave a digital footprint

connect – meet – learn – growspeak up – raise your voice

Social facilitates connections between

people and ideasThose connections make people grow

@IsabelDeClercq

knowledge sharing across teams and business units

Social breaks down barriers@IsabelDeClercq

Social breaks down barriers@IsabelDeClercq

More efficiencyIdeas can come

together across domainsIncreased innovative

capabilityMore agile learnersAnti-dote againss

incestuous thinking

Social is a strong business driver

Yammer Community

The Lighthouse

Closer to the customerShorter feedback loopsFaster time to market

Social is a strong business driver@IsabelDeClercq

Technology

extends human potentialaugments human capability

1. Necessary ressources.

2. Digital Detox

1. Necessary ressources.

2.

1. Necessary ressources.

2. Don’t blame technology

You are in charge

F*** Digital Detox

1. Necessary ressources.

2.

In ENGIE, we do social to solve a business need. Sharing knowledge is about more efficiency, more productivity.

- Best practices shared + quick answersà we gain time

- Expertise shared across countries à new business opportunities

- Decrease human errors- Decrease number accidents

by double digits in 1 year- Reduced the shortage of

vaccines

1. Necessary ressources.

2.

Benefits for the employees- Faster and easier access to experts and

best practices

Benefits for the organisation- Increased efficiency and productivity- Increased speed of reaction- Decision making process is speeded up

1. Necessary ressources.

2.

Benefits for the employees- People and ideas can connect easier

Benefits for the organisation- Innovation- More connected to the customer- Better and faster answers to customer’s

questions

1. Necessary ressources.

2.

Benefits for the employees- The can raise their voice

Benefits for the organisation- Increased employee satisfaction- Stronger brand

Social is a vital catalyst for individual and organisational transformation

@IsabelDeClercq

1. Necessary ressources.

2.

What are the best conditions forimplementing social

technologies?

People feel more emotionally connected to the organisation and are proud to share their knowledge.

Top executives believe that social will help to realise

strategic objectives @IsabelDeClercq

This message is conveyed repeatedly

@IsabelDeClercq

A dedicated project team with different

competencies HR & change & IT & communication

@IsabelDeClercq

Authentic and explicit executive engagement

A willingness to evolvetowards a more networked

organisation

Governance. Find the sweet spot between control and laissez-faire

Digital literacy can be trained

Technology

extends human potentialaugments human capability

Social is a vital catalyst for individual and organisational transformation

@IsabelDeClercq

Social is a strong business drivermore efficiency – more productivity – faster

time to market – increased innovative capability – more agility – increased employee

satisfaction – improved product and service quality

@IsabelDeClercq

Key success factors for implementation

strategic rationale – communication about the strategic rationale – executive engagement –training – governance that focuses on the do’s

@IsabelDeClercq