Managing Conflict Based on the book, Managing Conflict, by Ursula Markham.
Is conflict managing your business?
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Transcript of Is conflict managing your business?
What are the benefits and challenges of
managing conflict?
(c) 2014 Keith Grossman. All rights reserved
How Assertive and Cooperative Personalities Interact
Assertive Competition(I win, You lose)
Collaboration(I win, You win)
Non-Assertive
Avoidance(I lose, You lose)
Accommodation
(I lose, You win)
Non-Cooperative
Cooperative
Compromise
(c) 2014 Keith Grossman. All rights reserved
“Research has concluded that styles of conflict resolution are strong predictors of the level of morale, burnout and job satisfaction of the nursing profession.”
(c) 2014 Keith Grossman. All rights reserved
“The math isn’t complicated. A complaint that escalates to a lawsuit can easily cost $50,000 to $100,000 and take three to five years to settle.”
Workplace Tiffs Boosting Demand for Mediators
(c) 2014 Keith Grossman. All rights reserved
Conflict Is Manageable
“Unmanaged conflict is the largest reducible cost in organizations.”
- Dan Dana
(c) 2014 Keith Grossman. All rights reserved
“The process of conflict resolution is an opportunity for growth and change in a work environment, with great potential for a positive outcome.”
(c) 2014 Keith Grossman. All rights reserved
• Higher effectiveness• Greater trust• More openness• Better solutions• New ideas• Major innovations• Increased motivation• Better understanding of others• Increased performance
(c) 2014 Keith Grossman. All rights reserved
Benefits of Conflict Managed Properly
“(Businesses) must take the time to coach and train their employees to effectively deal with differences of opinion, style, and points of view.”
- Josh Bersin
(c) 2014 Keith Grossman. All rights reserved
CONFLICT RESOLUTION
DisputeADR (mediation, arbitration)Problem Solving
(c) 2014 Keith Grossman. All rights reserved
CONFLICT MANAGEMENT
DisputeADR (mediation, arbitration)Problem Solving
Prevention, Early Intervention,Management
(c) 2014 Keith Grossman. All rights reserved
Keith Grossman, JD(239) 210-7516
Twitter: @ksgrossman
(c) 2014 Keith Grossman. All rights reserved