Is Action Plan Final Redacted)
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Transcript of Is Action Plan Final Redacted)
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8/3/2019 Is Action Plan Final Redacted)
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NoBusinessRelationshipmanagementexistswithintheIS
function.
NoCorporateKPIssetorreported. Noservicereportingortrendanalysiscarriedoutintheteam. NoITstrategy. Noforwardplanningandbudgetsnot
fullyunderstood.
BusinessunawarehowtoengagewithIT.
procurementprocess.
Anysystemsthataremissedwillbesubjecttoexpensivechangecontrolpost
contract.
BusinessunawareofthestrategicdirectionoftheITservice. WithoutstructuredKPIsandSLAsthe
teamdonotknowwhattheyareworking
toandthebusinessdonotunderstandthe
levelofservicetoexpect.
weeklybasis,providingaforumtodiscuss
upandcomingprojectsandunderstand
keyITissuesfromacrossthebusiness.
EnsureITProjectManagersarebusinessfocused.
IntroducemeaningfulKPIsandSLAsand
measureservice.
2
2
1month
2months
Organisation ThroughthereportproducedbyAgilyisandanassessmentofhowthe
teamis
currently
working,
reported
throughtheRedBook,itisclearthat
theITstructureisnotfitforpurpose.
Astrategyandcommissioningteamhasbeencreated,butnoformalJDs
orsecondmentsareinplaceandgaps
havebeenleftintheteamswhere
staffhavebeenpulledinfrom.
Anumberofstaffhavebeenpromotedintoroleswithout
correspondingJDs
or
reward
in
salary.
StaffcarryingoutthesamejobwiththesameJDareonsignificantly
differentpaygradesontheService
Desk.
StrategyandCommissioningteamdoesnotoperateeffectivelyandinformal
arrangementslimit
the
ability
to
set
targetsagainstJDsandmanage
performanceaccordingly.
Without acleardefinitionfortheteamaboveandaneffectiveprocessinplace
betweenstrategyandBAUservice,theIT
servicedeliveredtocustomerswillbe
poor.
PotentialforETclaimaroundinequality.
AppointanSDMtomanagetransitionbetweenoldserviceandnew.
Movepoststosubstantivefunctionswhereappropriate.
RestructurethestrategicteamasfaraspossibletocreaterolesinthePMO,BRM
andBusinessOfficeasoutlinedinthe
Agilysisreport.
ConsiderAgilyisconsultingproposal(133K.3daysperweekfor12months)to
takeout
3.3M
over
5years
from
staffing,
throughanITstructuretransformation.
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2
2
3
3 5months
3months
3 12months
3 12months