Irish Big Data Value Prop
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Transcript of Irish Big Data Value Prop
Table of Contents
Government Strategy
Sector Overview
Education / Skills
R&D Infrastructure
Company Case Studies (including indigenous companies)
Why Ireland
Support Slides
Data Centres / Hosting
Data Protection
Security
National ICT Skills Plan / Multilingual Skills
Strategic priority for Irish Government (2013 & 2014 Jobs Action Plans):
Objective that Ireland becomes a leading country in Europe for Big Data
Public/private taskforce established to drive development of the sector
Strong Government focus on:
Investing in R&D (e.g. 2012 Research Prioritisation Plan chose ‘data
analytics, security & privacy’ as a priority area for support)
Having in place ample, highly qualified data analytical personnel
(sourced both domestically and from abroad)
Big Data – National Focus Big Data / Data Analytics – Government
Priority
Government focus also on:
Opening up Government Data to the public:
New initiative planned for late 2014, to involve an open data portal for public datasets
Using Big Data to solve public sector challenges:
For example, test bedding of new (or pilot) corporate products using open
data from Government bodies (e.g. local authorities)
Big Data – National Focus Big Data / Data Analytics – Government
Priority
Multinational Companies in the
Big Data / Data Analytics Space
What Big Data Investors Say about Ireland
“Our team in Dublin is central to our strategy to build and grow
global expertise in this area [data analytics & business intelligence].
The quality of people that we have employed to date has been fantastic…”
Stephen Cross, Chairman of the ACIA (December 2013)
“The [Cloud Based, Predictive Analytics, Software Services Operations] centre will
integrate and interconnect information from our software engagements around the
world, enabling us to apply analytics, process innovation and experience…”
Michelle Ginther, Director of Worldwide Services & Education Operations, IBM Software Group (January 2014)
“EMC’s investment in Ireland [€100 million] is key to our
global growth strategy which is focused on....cloud, Big Data
and trusted IT. Cork is a critical innovation hub.....”
David Goulden, President & COO, EMC Corp. (June 2013)
Data Analytics –
Educational Programmes
Fourfold increase in number of third level programmes
between 2011 and 2013
Further new programmes are planned for 2015
2013: Record numbers take honours maths leaving
certificate exam (+59% increase between 2011 and 2013)
2014: c.+15% (est.) increase on 2013
Short duration, tailored training programmes can be arranged
for companies by, for example, ICHEC (e.g. R programming and
data mining training) or Skillnet providers
Data Analytics Educational Programmes
2013: 15 dedicated data analytics programmes (at third level, primarily at
masters level)
c.500 students enrolled
2013: 18 third level programmes with significant streams / modules in
data analytics
760 students enrolled
Undergraduate and postgraduate programmes
Core Degrees (Under and Post Graduate): Maths, Statistics and Science
(2011)
Maths: c.250 graduates
Physics: c.260 graduates
Statistics: c.170 graduates
Total: c.680 graduates
Data Analytics – Educational Programmes
PROGRAMME (SAMPLE) EDUCATIONAL
INSTITUTION
WEB LINK
MSc in Computing (Data Analytics) Dublin City University
bit.ly/1ocZ2iN
MSc/Diploma in Data Business UCC/IMI bit.ly/1lmR1nJ
MSc in Data Science and Analytics University College Cork bit.ly/1l91pjg
MSc in Computing (Business
intelligence and Data Mining)
Institute of Technology
Blanchardstown
bit.ly/1n5vgr3
Higher Diploma in Science in Data
Science and Analytics
Cork Institute of Technology
(conversion course)
bit.ly/Syrqgz
Higher Diploma in Science in Data
Analytics
National College of Ireland
(conversion course)
bit.ly/1lmU92U
MSc in Big Data Analytics Letterkenny Institute of
Technology
http://bit.ly/1lkHtpb
MSc in Business Analytics UCD Smurfit School bit.ly/SyosZq
MSc in Computing (Data Analytics) Dublin Institute of Technology bit.ly/1qt98Jk
B A Management Science and
Information Systems
Trinity College Dublin bit.ly/1klQZbk
CPD Diploma in Financial
Mathematics & Analytics
Dublin Institute of Technology http://bit.ly/1hJ7KT4
Certificate in Pharma Data
Analytics
Innopharma Labs
(upskilling course)
http://bit.ly/TKlAtv
Data Analytics Focused Educational Programmes
PROGRAMME (SAMPLE) SPECIFIC MODULE(S) EDUCATIONAL INSTITUTION
BSc in Computing in Applications
& Support
Data Analysis for Computing Dundalk Institute of Technology
BSc in Business Information
Systems
Data Structures and Algorithms,
Business Data Analysis & Artificial
Intelligence
National College of Ireland
BSc in Computational Problem-
Solving & Software Development
Data Structures and Algorithms Dublin City University
BSc in Computer Applications Advanced Algorithms and Data
Structures
Dublin City University
BSc in Computer Science &
Information Technology
Modern Information Management,
Machine Learning & Data Mining
NUI Galway
MSc Cloud Computing Data Storage & Management National College of Ireland
MSc in Computer Science –
Negotiated Learning
Machine Learning; Network Data
Analysis; Data Mining Techniques
& Models; Numerical Algorithms
University College Dublin
MSc in Computing (Information &
Knowledge Management)
Programming for Big Data Dublin Institute of Technology
MSc in Global Financial
Information Systems
Data Modelling & Analysis;
Business Intelligence and Data
Warehousing
Waterford Institute of Technology
MSc in Computing (Data Analytics)
Dublin Institute of Technology
Full-time / part-time programme
Run by the Schools of Computing and Mathematical Sciences
Key modules include
- Probability & Statistical Inference
- Machine Learning
- Data & Database Design for Data Analytics
- Data Management
- Data Mining
- Visualisation
http://www.dit.ie/postgrad/programmes/dt228a-dt228b-msc-in-computing-data-analytics/
MSc in Computing -
(Data Analytics)
Dublin City University (in collaboration with IBM)
Full-time / Part-Time programme
Run by the School of Computing
Key modules include
- Cloud Architectures
- Data Management & Visualisation
- Statistical Data Analysis
- Machine Learning
- Data Analytics / Data Mining
- Mathematical Methods / Computational Science
- Cloud Technologies
http://www.computing.dcu.ie/postgraduate/mcm/msc-computing-mcm
University College Cork
MSc in Data Science & Analytics
– Joint offering from the Department of Computer Science and the Department of Statistics
– MSc develops students skills in database management, programming, summarisation,
modelling and interpretation of data
MSc in Data Business
– Joint initiative between Business Information Systems, UCC and the Irish Management
Institute (IMI)
– Programme focused on building the ‘data savvy manager’ who can bridge the gap
between business and technology discourse
– Students build capability to transform businesses into a new data enabled entity
IMI Diploma / UCC Postgraduate Certificate in Data Business
– Participants may exit the MSc in Data Business after successful completion of Part 1 and
be awarded the Postgraduate Certificate
Cork Institute of Technology
Higher Diploma in Science in Data Science & Analytics
– This is a conversion / upskilling course to ensure graduates are ready for market
– Students will have programmed in R
– Have knowledge of SQL database such as Vertica
– Most take modules in Time Series & Multivariate Regression
– Students will have experience in model building, Hadoop and data mining
MSc in Cloud Computing
- Covers data mining
Letterkenny Institute of Technology
M.Sc. in Big Data Analytics
Programme is focused on the design and implementation of
appropriate solutions to solve complex problems through data
analysis
Learners develop skills in securely accessing, transforming, analysing
and visualizing data
Learners gain hands-on experience with large data centre hardware
and dedicated virtual environments
Learners learn to evaluate and manage big-data systems to maximise
efficiency and security
Learners utilise a range of technologies such as R, SPSS, Hadoop,
Oracle Warehouses, MongoDB
Learners experience real-world data analytics through a large
multinational company using IBM hardware / software
DEGREE 2008 VS. 2013
(% CHANGE)
2013 VS. 2018
(% CHANGE)
Primary Degree Honours Computing
(Level 8) +82 +69
Masters Computing (Level 9) +63 +50
Summary of (Forecasted) Increase in
Graduate Computing Output between 2008-2018
Source: HEA November 2013
Actual output, particularly in 2018 and beyond, is expected to
be appreciably higher than forecast
Due to new Government proposals to increase annual
undergraduate (Level 8 – 4 Year Honours) computing and
software engineering places by 45%
New research centre, which works with companies to develop next generation data
analytical and Big Data technologies.
Formed from a number of individual research centres, which included DERI (Digital
Enterprise Research Institute), CLARITY (Centre for Sensor Web Technologies), Clique
(Graph and Network Cluster Analysis) and 4C (Cork Constraint Computation Centre).
30+ industry partners, 200+ researchers, underpinned by an €88 million investment.
Role involves supplying analytical talent to industry.
Corporate Partners
University Partners
Centre for
Data Analytics Research
www.insight-centre.org
Research: Application Themes
Fall into two categories:
Connected Health
Discovery Economy
Connected Health:
Chronic Disease Management & Rehabilitation: Involves modelling
progression of disease or rehabilitation based on data acquired from patients,
using ambulatory sensing
Novel Personal Sensing: Includes developing technologies for monitoring the
physiology, activity and behaviour of people
Connecting Health & Life Sciences: Involves development of a data
engineering strategy for personalised medicine (focus on leveraging complex
datasets)
Research: Application Themes
Discovery Economy:
Smart Enterprise: Involves developing technologies to:
Manage and extract meaning from data
Make better decisions
Industry partners include HP, Cisco, Avaya and SAP
Future of News & Media: Is about researching the role of analytics in:
Next generation news production
Media consumption
Targeted advertising
The Analytical Society: Involves research on the role of using analytics in e-
society and e-government initiatives (e.g. health-service delivery, public
transport management)
Research: Application Themes
Discovery Economy:
Discovery Analytics: is about the application of analytics across retail,
auctions, social networking and security:
To support information services
For product discovery
Research Areas/Programmes
Six primary research areas/programmes:
Machine Learning and Statistics: Involves development of next generation
algorithms and methods to derive insights from large scale datasets. (UCD*)
Optimization and Decision Analytics: Focuses on achieving breakthroughs in
constraint programming, optimisation, simulation, forecasting and algorithmic
decision theory. (UCC)
Media Analytics: Involves development of analytics for new and traditional media.
(DCU)
Semantic Web and Linked Data: Focuses on transitioning raw data into large scale
networks of semantic data an interconnected network of knowledge. (NUIG)
*Lead/primary university
Research Programmes
Personalisation/Recommender Systems: Involves development of new
recommender systems and personalisation technologies. (UCD)
Sensor Web: Involves developing novel sensing technologies and insights around
connected health and sport. (UCD / DCU)
Centre for Applied Data Analytics
Research
– March 2013 –Launch of CeADAR (Centre for
Applied Data Analytics Research), an industry
led technology centre.
– Mission: To accelerate the development,
deployment and adoption of commercial-
focused data analytics technologies.
– Research is focused around three themes:
Intelligent Analytical Interfaces (e.g. smart
analytics, ease of user interaction and
change user behaviour) (DIT)
Data Management for Analytics (e.g. data
validation and data curation) (UCC)
Advanced Analytics (e.g. social trending &
contextualisation, and continuous analytics)
(UCD)
CeADAR is hosted by UCD (University College
Dublin) with partners at UCC (University College
Cork) and DIT (Dublin Institute of Technology).
www.ucd.ie/ceadar
CeADAR’s objective is to collaborate with and
support global companies in their Big Data R&D
programmes.
Founding industry partners include Dell,
Accenture, HP, Fidelity Investments, Nathean
Technologies and Adaptive Mobile.
TSSG – Telecommunications
Software and Systems Group
Summary
• Based at Waterford Institute of Technology, with 100 over personnel
• Research focus:
• Next generation internet networks
• Converged services
• Security, privacy and identity
• Mobile platforms and services
• Data mining and social security
Analytics Research
Data Mining and Social Computing Unit:
• Focuses on Data Driven Services (DDS), to help monetise large
datasets.
• Research involves:
• Researching the full data life cycle (data gathering, cleaning,
warehousing, modelling and results presentation)
Security and Trust Research Unit:
• Activities include researching privacy and data protection
technologies and the protection of critical infrastructure.
TSSG Product Developments:
• Fraud detection algorithms, resulting
in €1m savings / month for a telecoms
operator
• Social network analysis software for
the criminal intelligence domain
• Spinout Company ZolkC – new
pervasive technology
www.tssg.org
Summary
CNGL is a 120 person collaborative academia-industry research
centre dedicated to delivering disruptive innovations in digital
intelligent content, and to revolutionising the global content
value chain for enterprises, communities and individuals. Main
research areas include:
• Creation and curation
• Delivery and interactivity
• Interoperability and analytics
• Personalisation and adaptively.
Research Areas
• Content analytics
• Social media analytics (e.g. sentiment analysis)
• Progressive social analytics
• Global intelligent content management
• Global intelligent content, access, integration and standards.
Centre for Global Intelligent
Content
www.cngl.ie
Research Achievements (Example): Twitter now uses systems
developed by CNGL, in collaboration with Microsoft, to
translate tweets for users
Learnovate Centre
An industry led centre for research and innovation in learning
technologies, hosted by Trinity College Dublin (TCD).
Research includes:
Social Network Analysis: Analyses how network members
interact to identify key influencers and their impact on the
knowledge network.
Content Analysis: Automated analysis of large content
repositories to facilitate discovery and reuse of content.
Learning Analytics Frameworks: Enables real-time capture and
analysis of just in time learning analytics.
Big Data Management: Provides flexible, non intrusive
technologies for capturing and warehousing Big Data to deliver
enhanced analytics and reporting capabilities.
Data Analytics: Offers extensible and customised analytics that
can be adapted to meet evolving business requirements.
www.learnovatecentre.org
Financial Mathematics Computation
Research Cluster
FMC2 is a collaboration between industry,
University College Dublin (UCD), Dublin City
University (DCU) and NUI Maynooth (NUIM)
FMC2
brings together financial mathematics,
financial economics and computer science to
create a multi-disciplinary research programme in
asset and risk management
Launched in 2009
Industry partners include:
www.fmc-cluster.org
Irish Centre for Manufacturing
Research
Summary
Research Mission: To improve manufacturing productivity.
Areas of focus include:
• Virtual metrology/ artificial intelligence
• Predictive maintenance
• Data analytics and supply chain analysis
• Knowledge management systems and knowledge awareness
prediction
A substantial amount of research takes place on the manufacturing
floor with specialised research taking place in university labs as
required.
Research Themes
Manufacturing Informatics: scheduling, virtual metrology,
predictive maintenance, data analytics and process modelling
simulation
Operational Excellence: tacit knowledge, NPI, operational
excellence, innovation management
Supply Chain Management
www.icmr.ie
Irish Centre for High End Computing
(ICHEC)
Summary
Support
Big Data cannot function without High Performance Computing (HPC). ICHEC
supports Big Data by the:
• Provision of central HPC capacity and capability services.
• Provision of short duration, tailored training courses (e.g. R analytics, data
mining).
• Provision of technology transfer and consultancy services to industry.
• Engagement at EU level to ensure Ireland is linked to Europe’s most
advanced facilities and research within HPC.
• ICHEC is Ireland's national high performance computer centre. Its
mission is to provide High-Performance Computing (HPC) resources,
support, research, education and training to third-level institutions and
industry.
• ICHEC is an Intel Parallel Computing Centre – involves collaborative
research on Big Data and high performance computing technologies.
www.ichec.ie
Summary
• Multi-institutional research centre located at Dublin City University
• Vision: To be an internationally recognised industry-led centre for the
development and adoption of cloud technologies.
• Research focus:
• Cloud migration technologies
• Interoperability technologies
• Mobile encryption technologies
• Data proven technologies
Research Projects include:
• CloudBox-The objective of this project is to develop a series of tools for
use by cloud service providers to improve operational effectiveness,
customer targeting and business model innovation.
• CommonCloud-This project focuses on understanding the current legal
and regulatory landscape, and future trends impacting cloud computing
in the EU and US.
• EconoCloud-This project examines the economic sophistication of cloud
service providers from a costing and pricing perspective across each
layer of the cloud taxonomy.
www.IC4.ie
IC4 - The Irish Centre for
Cloud Computing & Commerce
Summary
Research Areas – Big Data
• In June 2014, Amber announced the discovery of a new magnetic
material known technically as ‘zero-moment half metal’ or MRG.
• ‘Potential Big Data Revolution’ - The material could lead to the
possibility of limitless data storage, resulting in huge superfast
memory in personal computer devices. (Prof. Michael Hoey)
• It could also eliminate the potential of external magnetic forces to
‘wipe’ computer data. (Prof. Michael Hoey)
The Advanced Materials and BioEngineering
Research Centre (AMBER)
www. ambercentre.ie
http://bit.ly/1zp2euB
• The Advanced Materials and Bioengineering Research Centre
(AMBER) provides a partnership between leading researchers in
material science and industry.
• The aim of the centre is to develop products that directly impact
everyone’s quality of life, such as the development of the next
generation computer chips and new medical implants.
• Outputs of the centre include new discoveries and devices in the
ICT, Big Data, medical device and industrial technology sectors.
Accenture Analytics Innovation Centre (AAIC)
During 2011, Accenture established the AAIC in
Dublin.
The centre is a showcase for Accenture’s predictive
analytical capabilities.
AAIC is focused on the development of advanced
analytical techniques to reduce fraud.
c.45 people are employed.
Established its EMEA HQ
in Dublin
2010 Expansion to create 100+ jobs
2011 450 people Today
EMEA HQ activities include:
•Sales (field and web); marketing (trade events and campaigns); customer operations (SMB businesses and enterprise clients); finance, HR, leadership for Europe, data analytics. • Managing the roll-out of all international sales offices (ex US).
“Ireland is increasingly one of the
world’s centers of talented people
with international language skills
and experience in working for
fast-growing internet companies.
This makes it an ideal place from
which to support our continued
growth in Europe and further
abroad.” (Connie Gibney,
International HR Director, LinkedIn,
March 2011).
Analytics Activities LinkedIn has 300 million+ members who conduct billions of activities on the
world’s largest professional network each year.
This data drives activity across the website, ranging from the suggestions found from “People You May Know” algorithm to the articles suggested by
LinkedIn Pulse.
Insight analysts in Dublin work with account executives and large clients to display the value of the LinkedIn solution and help clients solve marketing
challenges – transforming mountains of data into actionable insights.
Managing diversity with collaboration and integration of: • 20+ languages, 20+ functions • Supporting advertisers and users –
including 300 million+ users in EMEA.
Supporting EMEA market with native language speakers: English, French, Italian, German, Spanish, Turkish, Swedish, Norwegian, Dutch, Hebrew, Arabic, Polish, Chinese, Portuguese, Russian, Romanian, Malay, Mandarin, Indonesian, Czech, Finish.
Established its European
HQ & Ops Centre
2008
Major expansion of operations with over 200+ roles
2011 450 people Today
Main activities in Irish centre include: • Advertising, sales (inside and online) and account
management for EMEA • EMEA / International User Operations • EMEA finance – reporting, accounting, business
operations • Risk, privacy, fraud • Platform operations, data analytics • Sales engineering / engineering • Infrastructure – network operations, site reliability,
database operations, network engineering & mobile ops • EMEA facilities, marketing, recruitment and HR.
HR includes recruitment, contracts, visas and relocation services.
“After exploring various locations throughout the region, we
decided Ireland was the best place to establish our new
headquarters. The talent pool in Dublin is world-class and
recruiting local talent will help us better understand the needs of
local users and the regional dynamics that, in turn, can give us
better insight into what features matter most.”
(Sheryl Sandberg, Facebook COO)
Analytics Range of analytics skills deployed across the Irish organisation,
including supporting user operations.
RD&I Innovation in Customer Support, driven by High End Analytics: •March 2010, Centre of Excellence and Innovation established – driving new CS standards and structures across Europe.
•Examples of innovative projects in quality management and process innovation, knowledge management, workforce
management.
eBay UK Customer Support
Centre set up in Dublin
2005
Opening of EU RD&I Centre of Excellence
and Innovation
2010
Employing over 600 in Dublin and expanding
quickly
2011
Announce a further 400
jobs in a second site in Dundalk, Co. Louth.
Today
eBay Europe Services, Blanchardstown, Dublin • Employs 600+ people in multi-
functional ops centre
• Multilingual customer support and RD&I centre
• Initially set up to serve the UK
customer base – has evolved to now service 14 countries across Europe.
• Operations teams supporting trust and safety, buyer protection, top customer care and B2B and B2C customer care.
Ireland Benefits eBay- • Quick access to operational & multilingual professionals •Convenient access to the EU and the US •Cost-effective labour
Ireland has proved an excellent base for eBay’s talent pool. Ireland’s ‘can-do’ culture and ‘openness to new projects’ are seen as offering competitive advantage over other site locations.
Global Centre of Excellence for Customer Experience, Dublin – established in 2009, driven by Analytics • Focuses on developing and innovating new products, processes and technologies to drive improved customer satisfaction and deliver operational improvements – driving increased revenue growth in EMEA region.
• Key skills: process managers, change management, product Integration, analytics, NPS
•Examples of innovative projects include: Segmentation of customer base (IVR); business intelligence, agent insight, centralised HR, model teams
First established in Ireland
with only 25 staff
2003 Established a Global Centre of Excellence
for CS
2010
Dublin operation
growing fast. Ireland now EMEA Ops
Centre
2011
Expansion into Second Site in Dundalk – with
1,000 job announcement
2012
Dundalk powering
ahead – 600 employed in 18
months. Announce a further 400
jobs
Today
PayPal European Operational Headquarters, Blanchardstown, Dublin
• PayPal’s first entity outside of The US • Hosts PayPal’s European customer service,
risk & fraud prevention, merchant services and process excellence team.
• Over 1,500 native European speakers
employed; 40 different nationalities • Young and educated workforce – average
age of 27 years
• Employs over 1,500 people in Dublin and 660+ people in Dundalk (June 2014)
Ireland Benefits: • Quick access to operational & multilingual professionals • Convenient access to the EU & the US • Cost-effective labour
“There is really nowhere else in Europe
where we can get such a talented pool of multilingual candidates that we can hire at this scale, and it’s truly been a great
experience for PayPal from the beginning”
David Marcus, President of PayPal (March 2014 in Dundalk
Company Profiles
- Headquartered in Utah / a provider of enterprise survey technology
- Established its European HQ in Dublin in 2013 (to employ 150 people).
- In 2012, the company received a $70 million investment.
- A digital advertising company / headquartered in California
- 1 of the world’s top 5 ‘Big Data’ processing companies.
- In 2013 established its EMEA Operations Centre in Dublin.
- To create 100 positions in account management, product operations,
marketing and finance.
- Provider of consumer and retail tracking market research.
- Announced in 2011 the establishment of a Global IT/Operations Centre
in Athlone.
- To employ 100 people in the areas of data classification, data analytics,
quality assurance, and software development.
-Global leader in online local commerce
-Announced in June 2013 the establishment of a Software Development
Centre in Dublin concentrating on computational marketing – analysing
data to personalise consumer offers and help businesses to identify
/retain customers.
-Focused on Big Data analytics, Groupon plans to recruit candidates with
competencies across a range of areas, including maths, statistics
computing, science and sociology.
At a Glance
Munich Re is the largest Reinsurer in the World, ranking 76th on the Fortune 500. The company employs over 47,000 people globally across three business divisions, Reinsurance, Primary Insurance (ERGO) and Health Insurance.
Irish Operation
Munich Re employ c.50 people in Ireland.
Munich Re Automation Solutions (MRAS),
Established 1986, Employment: c.50 people
MRAS (formerly Allfinanz) is the leading provider of
automated underwriting solutions to life insurers.
In 2011, MRAS was awarded a global mandate to
serve as the Munich Re development centre for all
combinations of IT, with underwriting intelligence
offered to Munich Re clients worldwide.
Research & Development
In 2012, MRAS announced plans to carry out R&D
focused on complex data mining and statistical
analysis techniques, to enable the company to
accurately assess underwriting risk across a broader
range of insurance areas.
“We are delighted to
be making this
investment in such
innovative R&D. This
strategic project will
pave the way for the
next generation of life
insurance
underwriting systems.
Ireland is our global
centre for commercial
software
development. Our
positive experience
and the success we
have enjoyed here
made Ireland the
natural choice for this
pioneering project."
Ross Mayne, CEO, Munich Re
Automation Solutions Division
At a Glance
Founded in 1946, the firm is a
provider of investment
management, retirement planning,
portfolio guidance, brokerage,
benefits outsourcing and many
other financial products and
services to more than 20 million
individuals and institutions. Fidelity
Investments established its
presence in Ireland in 1996 in
Galway and Dublin.
Irish Operations
Fidelity employs 500+ people in Galway & Dublin.
Analytics R&D part of technology centre remit.
Technology associates in Ireland support multiple
Fidelity business divisions in the United States,
Europe and Asia, including Asset Management,
Corporate Technology, Information Security and
Enterprise Infrastructure.
Recent Announcements
•In February 2011, Fidelity announced plans to
add 100 new highly skilled technology positions at
its facilities in Galway and Dublin to develop
Corporate Enterprise technology solutions for
Fidelity’s global operations. The initiative involved
an investment of €11 million.
•In November 2012, Fidelity announced plans to
add 200 new positions at its facilities in Dublin and
Galway, which now provide a diverse mix of
technology, back office operations and enterprise
services expertise to Fidelity’s global operations.
“Ireland is a proven
market in which Fidelity
can continue to develop a
vital part of our global
technology organization.
By expanding here,
Fidelity is making a
strategic, long‐term
decision to invest in a
region with a
well‐educated, highly
skilled workforce from
which we can draw the
quality talent needed to
provide services across
the firm” Julia Davenport, Senior Vice
President of Fidelity Investments.
Q1 2013
AON Centre for Innovation & Analytics (ACIA)
Established in Dublin in 2009 / currently employs c.120 people.
Supports AON’s customers through the provision of advanced insurance
research, analytics and business intelligence.
Irish team has developed the world’s largest proprietary insurance
placement database system (Global Risk Insight Platform - GRIP).
Announced in December 2013 plans to recruit 30 people for the centre.
New positions will strengthen expertise in:
- IT in data warehousing - Database management
- Application development - Business intelligence
- Data visualisation - Data Science
“Our team in Dublin is central to our strategy to build
and grow global expertise in this area [data analytics &
business intelligence]. The quality of people that we have
employed to date has been fantastic…”
(Stephen Cross, Chairman of the ACIA) http://acia.aon.ie/
Employs over 4,000 people in Dublin, Cork and Galway.
International mandates located in Dublin include:
- R&D - European Telesales and Marketing
- European Software Operations Centre - European Technical Support
- Software Development Lab - EMEA Cloud Computing Centre
- Supply Chain Management - International Treasury Centre
- Data Centre - Services Integration Hub
- Smart Cities Research Centre - European Innovation and Venture Capital Centre
- Software Services Ops Centre - Risk Management Analytics Research Centre
In 2009, IBM established a Risk Management Analytics Research Centre which
focuses on the development of advanced and novel risk analytics technologies.
In 2011, IBM officially opened in Dublin its Smarter Cities Technology Centre.
In 2014, IBM opened a cloud based, predictive analytics Software Services
Operations Centre in Dublin. The centre enables IBM to use cloud infrastructure
and smarter analytics to deliver services to clients.
Fujitsu in Ireland
Designs, builds & operates IT systems and services for customers
in the financial services, telecommunications, utilities and retail
sectors
Employs c.180 people in Dublin
A World First in Big Data
In 2012, Fujitsu and Galway based DERI* announced a collaborative
Big Data research programme
Revealed in April 2013 a world first new technology had been
developed that enables Linked Open Data (LOD) to be stored &
sorted up to 10 times faster
The key innovation is the ability to easily find, combine and use
publicly available datasets, and gain new insights
Research ongoing
*Digital Enterprise Research Institute (DERI), now Insight Galway
NTT DATA
NTT DATA Corp., headquartered in Japan, is a provider of IT services &
solutions
Offerings include consulting, systems integration and IT outsourcing for major
financial, public administration and enterprise sectors
NTT DATA commenced researching Big Data / Business Analytics topics in
2006; i.e. M2M communications specifically in the smart grids domain
Collaboration with TSSG*
In 2012, TSSG and NTT DATA announced a collaborative Big Data research
programme on smart grids
Research objective: to address global uncertainties of matching future
electricity supply and demand
Revealed in September 2013 that the partnership had developed an energy
management solution, using Big Data analytics, to improve predictions in
market intelligence of electricity demand, pricing and renewable generation
*Telecommunications Software & Systems Group
Employs c.2,000 people in Cork in manufacturing, inside sales, customer
support, supply chain management, financial shared services and R&D.
R&D programme includes research to develop new storage technologies that
facilitate big data activities.
In 2013, EMC announced a €100 million investment, 200 person expansion, and
opening of a new office in Cork
“EMC’s investment in Ireland is key to
our global growth strategy which is focused on....cloud, Big Data and
trusted IT. Cork is a critical innovation hub...”
(David Goulden, President & COO, EMC Corporation, June 2013)
SAP provides multilingual customer/technical support across
operations in Galway & Dublin.
Employs c.1,200 people in Ireland.
SAP Business Objects’ R&D Centre is in Dublin since 2008
May 2014: Big Data R&D programme announcement:
• 60 new R&D positions in predictive analytics
• Programme Objective: Development of new analytical
technology that will enable enterprises to better:
o Consume Big Data
o Predict outcomes for business.
“SAP has placed Ireland at the heart of driving global innovation and
development in this area [Predictive Analytics].”
(Dr. Tony O’Donnell, Head of Business Intelligence R&D, SAP Ireland)
Established EMEA
Operating Centre
1985
Established Microsoft
Ireland (Sales, Marketing &
Services Group)
1991
Three Operations
- 1,100 people
Today
Microsoft EMEA Operations Centre (EOC) Established in 1985, providing key support for the company's sales and customer support activities in EMEA. EOC provides a broad range of business services from finance, supply chain management, to billing and partner management for Microsoft's products and services.
Microsoft European Development Centre (EDC) Focused on engineering excellence, EDC conducts the full lifecycle of software development from R&D to engineering and localisation across many of Microsoft's different business groups. EDC is involved a wide array of different projects from working on the Windows Media Centre to Windows Live development, analytics, security, anti-virus research, and the localisation of over one hundred products and services, from Microsoft Office to MSN and the Xbox 360, into over 30 languages.
Microsoft Ireland (Sales, Marketing and Services Group) Established in 1991, the SMSG group manages all sales, marketing, services and technical support for partners and customers of all sizes from enterprise customers to small and medium sized businesses and home computer users.
In 2013, Microsoft invested an additional €170 million to expand its EMEA data centre in Dublin, bringing total investment to €594 million.
Analytics: Microsoft’s EDC unit is involved in
Big Data R&D
A US supply chain analytics
company, established in 2004.
Provides aftermarket supply chain
service support for companies in
the industrial, medical, automotive
and hi-tech sectors.
Opened its European HQ in Mallow,
Cork in 2012.
• The Irish operation provides
advice to customers on business
analytics, service operations and
supply chain management.
• Plans to create 30 positions.
HQ in Sydney Australia
Provides information management
technologies (incl. eDiscovery,
electronic investigation &
information governance software).
Its technology makes it possible to
search, investigate and actively
manage unstructured datasets.
Established a sales office in Cork in
2011; activities include:
• sales, account management,
application development and
training and development
• Employ approx. 25 people.
850 person Irish operation, involved in concentrate/flavour
manufacturing (Mayo & Wexford) and shared services (Drogheda)
240 person shared services operation, with two units: financial services
and business services
Shared services operations has an analytics department
Department provides analytical support to the CPS (Commercial Product
Supply) division
Activities include:
Analysis
Data cleansing
Data maintenance
Governance (& standards setting)
Merck’s MSD develops, produces and distributes prescription
medicines, vaccines and biologic therapies, as well as animal
health products.
It employs 2,300 people in Ireland, developing and
manufacturing key drugs and vaccines for global markets.
MSD has 6 operations in Ireland with various activities:
Manufacturing / Biotech / API and Formulation Manufacturing /
EMEA Shared Business Service Centre (SSC).
The SSC in Dublin has a data analytics team. Its focus is on
business analysis for Merck’s global activities.
Analytics projects carried out to date include:
• Impact of patent expirations on Merck’s commercial activities
• Order size optimisation
• Financial audit models.
Siemens has three main operations in Ireland:
Siemens Limited, which is a 260 person management,
sales, service and commercial operation. The operation
also has an analytics unit.
Diagnostics Manufacturing operation, which employs 26O
people.
Siemens Security Products, which a 26 person R&D
facility.
Data Management & Analytics
Operation is involved in technology development to facilitate the synthesis of information, from data and sensor rich environments, for enhanced services.
Challenge…
• To create infrastructure to enable large scale data flow and management.
Solution…
• Delivery of broad technology-based solutions:
– from sensors to systems of systems.
2010 Today
• Operates as UTC’s European corporate research centre
• Focusing on energy efficiency and security systems for the built environment:
o Embedded systems and networks
o Control, automation and diagnostics
o Data management and analytics
• Diversity of skills representing 13 different countries
• Strong collaboration with Ireland’s academic community.
• Active, successful partner in EU Framework projects.
UTRC Ireland established
• Focusing on energy and security systems
• Significant impact to UTC business units
• 40+ Researchers
• 80% Ph.D.
Young, High Growth International ‘Data’ Companies
- A software analytics company.
- HQ in CA, USA / 350 employees worldwide.
- Feb 2014: Opened its EMEA HQ & 1st international office in Dublin.
- To create 50 sales and customer advocate positions.
- A US digital marketing company in the big data space.
- Established its EMEA HQ in Dublin in 2013 (to employ 30 people).
- Irish operation responsible for ad operations, key account
management and finance.
- Provider of software business solutions which govern the flow of data.
- Develops API (Application Interface Programming) Management
technology.
- Expanded its R&D Centre of Excellence in Dublin in late 2013; to create
15 software engineering positions.
- A US company / formerly 10Gen.
- Provides commercial support for its open source database platform.
- Officially opened its EMEA headquarters in Dublin in 2013.
- To create 60 roles in engineering, sales, HR, legal and finance.
- A UK based healthcare data analytics and cloud solutions company.
- Established in 2012 its International HQ in Limerick.
- Irish operation responsible for hosting cloud based services, sales,
marketing and technical support for international activities.
Indigenous Companies – Data Solutions
Ostia
Quaterion
Customer Data Solutions
Airlines & Travel
Health Ecommerce & Retail
Financial Games
Enterprise Utilities
Media
Mobile
Boxever
Openjaw Book Assist
Creme Software
Danu Presidion
Ostia D4H
Statistical Solutions
Luzern Xsellco
Profitero Everseen
Clavis Redeem & Get
Betapond
Ostia
GBR Direct
Precidon
Idiro
Converser
Soft ex
Newswhip
Storyful
Converser
Britebill
Datahug
Ostia Heystaks
Cloudium Polecat
Bluemetrix
Pixalert
Swrve
Xanadu
Idiro
Conker
Aspire
Forestry
Treemetrics
Source: Enterprise Ireland 2014
Presidion Quaternion
Indigenous Companies
- A CRM (Customer Relationship Management) company set up in 2010.
- Its relationship scoring technology provides insights to generate new
leads and manage existing contacts.
- Datahug currently manages over 20 million relationships.
- Provides an integrated marketing, A/B testing and optimisation
platform for mobile apps.
- Established by the entrepreneurs behind Havok and Kore.
- In 2012, Swrve procured $6.25 million funding to drive expansion.
- Cork based data analytics company for the forestry industry.
- Integrates satellite imagery with aerial and terrestrial laser scanning
to measure forest productivity.
- Jan 2013: Received $1 million funding from the European Space
Agency.
- Idiro, founded in 2003, uses Social Network Analysis (SNA) to help
improve client marketing.
- Provides predictive analytics for companies in the telecoms, social
networking and online gaming sectors.
- A Cork based online analytics company that provides web analytics
and data consultancy services.
- Using Hadoop open source mining technology, bluemtrix creates new
product opportunities by mining data across organisations.
Indigenous Companies
- Storyful discovers, verifies and distributes news content on social
networks.
- Uses network analytic technologies to find and validate sources.
- Acquired by News Corp for €18m in December 2013.
- An online insights and ecommerce intelligence company.
- Plans to increase staff from 40 to 100 by end of 2015.
- June 2014 received €5.9 m funding from US venture capital firm
Polaris Partners.
- Soft-ex develops web-based telecoms data intelligence and enterprise
communications management tools for mobile & fixed operators and
corporate enterprises.
- A Nova UCD based energy management company focused on power
meter visualisation for industrial and commercial sites.
- Wattics Data Analytics platform - automates the discovery of energy
insights.
- Consultancy company focused on spatial data & planning solutions.
- Provides mapping and location technologies services for data
analysis, information discovery, and knowledge sharing.
- Sectors incl. natural resources,logistics, social and economic
research.
Indigenous Companies
- A Dublin-based software company established in 2007.
- Provides Communication Service Providers (CSPs) with customer
analytics solutions.
-Acquired by IBM in October 2013.
- Provides a big data and personalisation platform for airlines and
travel operators.
- March 2014 received €4.3 million in funding to expand.
- Early 2014 announced plans to recruit 100 people.
- Specialises in predictive intake modelling and Big Data for better
decision making.
- Develops and deploys its software for consumer intake modelling,
product safety assessment, regulatory affairs and innovation
projects.
- A spin-out company from the SFI-funded CLARITY Centre for Sensor
Web Technologies (now Insight Centre)
- Uses proprietary profiling and algorithms to help mobile operators
build profiles of subscriber interests.
- A UCD cloud spin-out company founded in 2010.
- Collects and analyses large quantities of machine-generated log data
- Activities at its Dublin facility incl. development, operations, R&D,
technical support and international operations.
- In 2013, raised $10 million in funding.
Indigenous Companies
- Ostia Solutions, based in Co. Wicklow, provides platform-
agnostic data integration software solutions to businesses.
- Its software integration technology bridges the divide
between core transactional systems and the web, cloud,
mobile, social media, and analytics / Big Data.
- Quaternion, founded in 2010, focuses on the quantitative
aspects of risk management, trading and finance.
- Services range from the analysis of single products to
independent portfolio valuation and risk analysis.
- Clients include investment & universal banks, financial
institutions, insurance companies and asset managers.
- Statistical Solutions, founded in 1985 in Cork, develops
and distributes statistical software applications for
statisticians, clinical researchers and data analysts.
- Provides solutions to pharmaceutical & biotechnology
companies, clinical research organisations, market
research, and Government research department industries.
IBM officially opened in Dublin its Smarter Cities Technology Centre in 2011.
Centre collaborates with Dublin City Council which supplies data.
Focus on developing intelligent, analytical and optimizing urban and
environmental systems for:
Transportation
Water management
Sustainable energy
Urban information management
Centre works closely with other IBM research units in risk management,
exascale computing and hybrid systems.
www.ibm.com/smartercities
IBM Smarter Cities Technology Centre & Dublin City Council
- Using Open Data to develop new technology
SmartBay Ireland
- Big Data Application in the Marine Environment
Smartbay Ireland supports the:
– Collection of marine data.
– Trial, demonstration and validation of novel marine sensors and equipment.
– Development of collaborative projects that aim to develop new ICT products and services.
Specific projects include:
Smartbay Marine Technology Platform Development: Involves a data buoy equipped with
sensors monitoring local weather, wave and environment conditions. All data generated can
be accessed through a dedicated web portal.
IBM Underwater Acoustic Monitoring Project: Involves IBM developing a monitoring
system that collects underwater acoustic data. Includes sensing platforms, a
communications infrastructure and advanced stream analytics that utilize cloud computing.
Intel ‘Internet of Things’ (IOT) Demonstration Platform
-Collaborative ‘Open Data’ Project with Dublin City Council
April 2014: Intel / Dublin Council project announced
Intel is deploying an IOT demonstration platform
(sensors) in Dublin to enable environmental monitoring
of, for example, air quality and micro-climate conditions.
Project to involve the management of data to support
decision making.
Data which is gathered by the sensors to be made
available to citizens and other stakeholders on an open
basis:
Enabling the development of apps which will provide real-time
information about air quality and noise levels.
Why Ireland for Data Analytics / Big Data Investments
Why Ireland
Ongoing Corporate
Investment
Established Data Centre Ecosystem
25% R&D Tax Credit &
Generous Grant Support
12.5% Corporate Tax
Rate
Competitive Costs
STEM Talent Availability
Supportive Research
Infrastructure
Strong Tech Cluster
Investment Track Record
in Tech
Government Focus on Big
Data
Data Centres & Ireland
Some of the world’s major IT companies have established data centres and
operational bases in Ireland including international giants Google, Amazon,
Vodafone and BT.
Many factors attracting investment to Ireland include:
Ideal climate for data centre cooling.
Experience and expertise in building physically and technologically
secure data centres.
Competitive construction costs.
Availability of land close to cities.
Excellent infrastructure network.
Highly educated and skilled workforce.
Proactive Government support for R&D (e.g. new technology centres in
cloud computing and data analytics).
Low corporate tax rates and other R&D tax incentives.
Companies with significant
online infrastructure in
Ireland
Companies Providing 3rd
Party Hosting Capability in
Ireland
Data Centres & Ireland
Data Protection
Data Protection Laws EU Data Protection law and by extension Irish law allows a company providing services across
the EEA (European Economic Area) to establish itself principally in one EU member state (e.g. Ireland) and assert that it is subject to the data protection law of that member state in providing services across the EEA.
In order to validly claim the applicability of one member state law in such circumstances, there must be effective control and decision making regarding user personal data in that jurisdiction.
The Irish Data Protection Commissioner:
Will provide guidance on how to comply.
Is solution focused.
Adopts a pragmatic approach.
Will help companies develop practices that demonstrate that they are good corporate citizens (e.g. privacy officers, privacy by design).
Ireland’s International Security Cluster
Has 3 of the top 3 global software
security companies (e.g. Symantec,
McAfee), which have strategic
operations in Ireland
40+ indigenous Irish security
technology companies (e.g. Daon)
Is supported by a growing security
research capability in Irish
universities
Distributed access control, autonomic security trust, security analysis & security risk management
Research into all aspects of distributed computing extending from theoretical foundations to system engineering issues. Expertise in the areas of ubiquitous computing, mobile computing and software engineering.
IT Security &
Cryptography
Software &
Technology
Optimisation
Network
Analysis &
Data Analytics
Cybercrime &
Fraud
Analysis
Illegal distribution of software, abuses of multiplayer online gaming, mobile forensics
Overview: Irish Research Institutions
in Cyber-Security Development
Research
Focus Research Strands
Research
Centres
Research in coding theory and cryptography, discrete mathematics, algebra and number theory
Analysis & visualisation of graphs and social / biological networks. Matrix analysis techniques, information flow monitoring, discovering network structure
Development of more reliable & secure software, encompassing software code refinement, verification and automatic program construction
Centre for
Cybercrime
Investigation
Insight
Computer
Science
Centre
Dependable
Systems
Group
Identity based encryption & signature schemes, cryptanalysis & biometric cryptography, smart card security
Computer
Security &
Cryptography
Group
Fundamental & applied research in IT security for data communication networks, authentication & access control schemes, formal verification of security protocols using steganography & information hiding
Data-Comm
Security
Laboratory
Dependable
Systems
Group
2014-2018: National ICT Skills Plan
Is a public / private partnership between industry, universities, etc.
Objective is to increase tech graduate output and support corporate
recruitment programmes.
Skills outlook very positive
New Government provision to increase by 45% annual number of primary degree
undergraduate ICT places (Level 8 – 4 year programme)
Ongoing national campaign promoting tech as a career choice.
Ongoing ICT upskilling programmes (e.g. Springboard).
Renewed focus on attracting talent from abroad (new international
talent portal to be established: Q1, 2015).
More streamlined and efficient processing of employment permits
(e.g. eForm and trusted partner status for IDA clients).
Greater industry input in curricula design (companies increasingly
encouraged to have role).
Increased work placement opportunities for companies.
2014-2018: National ICT Skills Plan
Multilingual / Multicultural Talent Readily Available from EU
• Increasing multicultural / multilingual diverse software development
community, where c.25% are non Irish.
• Several multilingual centres have a 50%+ non national workforce.
• In these centres, the non national population can be from 20+ different countries,
including China, Japan, the Nordics and Eastern Europe.
• c.25% of computing professionals in ICT service companies are non-Irish.
Talent – Multilingual / Multicultural
• Sizeable and consistent movement of multilingual labour to Ireland due to:
Ireland’s welcoming approach to international talent
Large base of multinationals, employment and career opportunities
Opportunity to learn and enhance English language
Flexible work permit regulations for non-EU citizens
A key attraction of Ireland is the ability of companies to employ
multilingual personnel. Examples include:
Google: EMEA HQ in Dublin has capability in over 45 languages.
SAP: Customer / Technical Support in Galway is available in 21+
languages.
HP: Global Service Desk in Kildare has capability in 16 European
languages.
IBM: Inside Sales Operation in Dublin with capability in 20+
languages.
Cook: Multilingual (incl Nordics) Shared Services Operation in
Limerick.
Apple: Multilingual Telesales/Customer Support Operation in Cork.
Ireland Renowned for Multilingual Talent