Ir3100c Ir3170c Series Sm

Chapter 14

14-7

14.3 Troubleshooting

14.3.1 Symptoms

14.3.1.1 Symptoms

0001-8098

iR C3100 / / / iR C3100N / / / / iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

T-14-2

For details, see the remedies given for individual faults.

14.3.2 Image Faults

14.3.2.1 Light Image / Weak Density

14.3.2.1.1 Density is different between front and rear sides (front or rear side is light in density), Developer of Y/M/C/BK leaks, Abnormal

Noise from developing ass'y

0005-1494

iR C3100 / / / iR C3100N

[ Case in the field ]< Field Remedy >

In the field, this symptom occurred because the developing ass'y was transferred in a vertical position to a site after pre-installation of the hostmachine, causing the developer to lean to one side.Follow the steps below:1. Visually inspect the surface of the developing cylinder of the affected developing ass'y. If the developer extremely accumulates at one point, goto the Step 4. If not, it is possible the developing ass'y can recover, so go to the Step 2. 2. Rotate the developing cylinder while softly swaying the developing ass'y from side to side in order to uniform the amount of the developer on thesurface.3. Install the developing ass'y and check whether or not the symptom recurs. If it recurs, go to the Step 4.4. Replace the developing ass'y with a new one.Developing Ass'y (BLACK): FM2-0056Developing Ass'y (YELLOW): FM2-0057Developing Ass'y (MAGENTA): FM2-0058Developing Ass'y (CYAN): FM2-0059Note: Be sure not to transfer the developing ass'y in a vertical position when it is transferred after pre-installation or as a service part.

14.3.2.1.2 Density is excessively different between front and rear sides

0005-1503

iR C3100 / / / iR C3100N

[ Case in the field ]Field Remedy

In the field, this symptom occurred because the Main Controller PCB (Main) was faulty. Follow the steps below:

Item Description

Image fault blurry image/line caused by condensation

color displacement in sub scanning direction

white spot in horizontal direction

horizontal lines at intervals of 75.4 mm

vertical white line

round, white spot along trailing edge

white spot indicating traces of pickup roller

cyclic image fault

black line along leading edge

fine, black line in stream reading

rib-shaped dirt

poor reproduction of horizontal fine line

Paper movement fault skew of last postcard from manual feed tray

skew of paper from manual feed tray

peeling of a manually fed label sheet

Operation fault noise during pickup from cassette

Jam (machine) pickup fault from side paper deck

jam immediately after pickup (heavy paper, envelope, postcard)

delivery delay jam (label sheet)

Pickup Stationary Jam

Chapter 14

14-8

1. Make a copy and output a PG test print.If the symptom occurs only on the copy, it is possible the Contact Image Sensor (CIS) is faulty. If it occurs only on the PG test print or on both, goto the Step 2.2. Make sure that the connectors on the Main Controller PCB are securely fitted or there is no pinched cable, and whether the BootROM and SDRAMare securely fitted. If no problem is found, go to the Step 3.3. Remove the Resolution Switch PCB and the UFR Board PCB in that order, and output a PG test print each time of removal. If the symptom stillrecurs, go to the Step 4.4. Replace the Main Controller PCB (Main) with a new one.Main Controller PCB (Main) Ass'y: FG3-3221Contact Image Sensor Ass'y: FM2-1563Resolution Switch PCB Ass'y: FG3-2728UFR Board PCB Ass'y: FG3-3223

14.3.2.1.3 Developing cylinder locks up

0005-4360

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyIn the field, this symptom occurred because the developing ass'y was transferred in a vertical position to a site after pre-installation of the host machine,causing the developer to lean to one side.Follow the steps below:1. Visually inspect the surface of the developing cylinder of the affected developing ass'y. If the developer extremely accumulates at one point, go tothe Step 4. If not, it is possible the developing ass'y can recover, so go to the Step 2. 2. Rotate the developing cylinder while softly swaying the developing ass'y from side to side in order to uniform the amount of the developer on thesurface.3. Install the developing ass'y and check whether or not the symptom recurs. If it recurs, go to the Step 4.4. Replace the developing ass'y with a new one.Developing Ass'y (BLACK): FM2-0056Developing Ass'y (YELLOW): FM2-0057Developing Ass'y (MAGENTA): FM2-0058Developing Ass'y (CYAN): FM2-0059Note: Be sure not to transfer the developing ass'y in a vertical position when it is transferred after pre-installation or as a service part.

14.3.2.1.4 How to adjust density of FAX-transmitted image

0006-5253

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyIf a FAX-transmitted image is too light or too dark regardless of destinations, adjust the density in user mode [Adjustment/Cleaning> ExposureRecalibration> Send (B & W)].

14.3.2.2 Foggy Image

14.3.2.2.1 Texts in FAX-received documents are too dark

0006-1071

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptioniRC3100 does not have a mode to adjust only the density of the FAX-received documents.However, if you still want to adjust the density, perform the service mode below. Note that it will affect the density of all the outputs such as copy, fax,print.In service mode (Level 2) [COPIER> Adjust> V-CONT> VCONT-K], the smaller the setting value, the lighter the density. Default: 0 (Adjustment range:-30 to 30)

14.3.2.2.2 Texts are too thick on copies, prints, and FAX-RX

0006-9661

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]DescriptionThe setting change described below can make texts thinner. First, perform the step "a" and if you want further go on to the step "b".Note: The setting change will lighten the density and affect the quality of pictures, so pay careful attention to the image quality during the setting change. Field Remedya. Lower the light amount of laser1. In service mode (Level 2) [COPIER> Function> LASER> POWER-H], press the OK key.2. When an indication "START" appears, press the OK key once again.3. When an indication "STOP!" appears, turn the control panel switch OFF, and turn the main power switch OFF/ON.4. In user mode [Adjustment/Cleaning> Auto Gradation Adjustment], perform [Full Adjustment].5. Check the output images (text PDL, photo PDL, copied image).Note: If you want to restore the above setting to the default, select [POWER-H] > press the OK key > "START" appears (do NOT press the OK key)> turn the control panel switch OFF > turn the main power switch OFF/ON > perform [Full Adjustment].b. Lower the set value of toner density1. In user mode [Printer Settings> Settings> Print Quality], select [Density].2. Lower the set value of each color by one degree (If the customer complains black texts, change the value of black only.).3. Check the output images. If you want further, repeat the steps 1 and 2.

Chapter 14

14-9

14.3.2.3 Out of Focus

14.3.2.3.1 Blurred image in main scanning direction only on copies

0005-3470

iR C3100 / / / iR C3100N

[ Case in the field ]CauseIn the field, this symptom occurred because the Main Controller PCB (sub) was faulty (1 case).Field Remedy1. Make sure that the connectors on the Main Controller PCB are securely fitted or there is no pinched cable. If the symptom still recurs, go to the Step 2.2. Replace the Main Controller PCB with a new one.Main Controller PCB (main): FG3-3221

14.3.2.3.2 Image registration failure at leading edge because of anomalous data of DC Controller PCB

0005-6476

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]CauseAs a result of inspection, it was found that this symptom occurred because the data of the DC Controller PCB was anomalous.Field Remedy1. Check whether the values indicated in the service label attached to the inside of the front cover are input in the corresponding service mode. If not,input the value indicated in the service label in service mode.2. Adjust the registration in service mode [COPIER> Adjust> FEED-ADJ> REGIST (-50 to 50)]. 3. If the symptom still recurs, initialize RAM on the DC Controller PCB as follows: Output a P-PRINT that lists the service mode settings in servicemode [COPIER> Function> MISC-P> P-PRINT]. Then, select [COPIER> Function> CLEAR> DC-CON] and press OK. Turn the power OFF/ONafterwards. Enter the service mode settings once again by referring to P-PRINT as necessary.

14.3.2.3.3 Blurred Image/Line Caused by Condensation

0002-1418


<Cause>The machine fails to create normal images because of condensation.<Field Remedy>Remove the left cover and the delivery tray, and leave the machine alone so that it will become used to the room temperature.

14.3.2.3.4 Color Displacement in Sub Scanning Direction

0002-1429


<Cause>- The transfer to the ITB has become displaced because of a shock occurring when the ITB cleaning blade is engaged/disengaged.- Transfer to the ITB has become displaced because of a shock occurring when the secondary transfer outside roller is engaged/disengaged.<Field Remedy>Make the following selections in service mode to make adjustments: COPIER>ADJUST>IMG-REG.

Service mode: COPIER>ADJUST>IMG-REGUse it to fine-adjust the image sub scanning direction start position.- REG-V-Y (Y, 1st side)- REG-V-M (M, 1st side)- REG-V-K (K, 1st side)- REG2-V-Y (Y, 2nd side)- REG2-V-M (M, 2nd side)- REG2-V-K (K, 2nd side)

<Making Adjustments>- An increase by '1' will move the image by a single pixel (about 0.04 mm) toward the rear.- Be sure to enter the values indicated on the service label if you have initialized the RAM on the DC controller PCB or replaced the DC controller PCB.

<Range of Adjustment>-10 to +10 (unit: pixel) [at time of shipment: factory value] [at time of RAM initialization: 0]

Service mode: COPIER>OPTION>BODY>TBLD-TMG (level 2)Timing of Execution of ITB Cleaning in Direct, Full Color Mode

<Settings>0: do not delay [at time of shipment/after RAM initialization]1: delay

<Note>Setting it to '1' will lead to lowered productivity.

Chapter 14

14-10

14.3.2.4 Partially Blank/Streaked

14.3.2.4.1 White streaks in sub scanning direction

0005-3241

iR C3100 / / / iR C3100N

[ Case in the field ]CauseIn the field, this symptom occurred because foreign substances were trapped inside the developing ass'y.Field Remedy1. Output each color of test print (Y/M/C/Bk) in service mode:Change the set value from [0] to [5] in [COPIER> Test> PG> TYPE]. In order to output a test print in e.g. yellow (single color), set [1] for [COLOR-Y] and [0] for [COLOR-M/COLOR-C/COLOR-K]. Then press the start key. For Magenta, Cyan and Black, do the same thing by setting [1] for eachcolor.2. If white streaks appear on any of the test prints, inspect the affected developing ass'y to see any scratches on the developing cylinder surface or anyforeign substances between the cylinder and the blade.Checking Method:Move toner between the cylinder and the blade using a sheet of OHT. If the position of the white streaks is changed, foreign substances might be theroot cause.Developing Ass'y (BLACK): FM2-0056Developing Ass'y (YELLOW): FM2-0057Developing Ass'y (MAGENTA): FM2-0058Developing Ass'y (CYAN): FM2-0059

14.3.2.4.2 Streaks in sub scanning line appear on image corresponding to rear side of host machine because of ITB cleaning failure

0006-6277

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]CauseSince there is a backlash between the ITB unit and the ITB unit supporting plate at the rear left point, toner passes under the ITB cleaning blade (rear)without being scraped off, resulting in this symptom.Field RemedyFollow the steps below to install the ITB unit at the proper position.a. Preparationa-1. Select the service mode [COPIER> Function> MISC-P> ITB-CLSW] and press the OK key in order to rotate the developing rotary until the BKtoner bottle is moved to the top. Then, turn the power OFF/ON.a-2. Remove the following parts: drum unit, delivery tray, delivery tray lower cover, waste toner bottle, protective plate, ITB cleaning unit.b. Adjust the installation positionb-1. The ITB unit becomes visible, so loosen the two screws (front and rear) of the ITB unit. Then, tighten the front screw only.b-2. While pressing the ITB unit (left rear) down to the ITB supporting plate, tighten the rear screw once gain.c. Image checkingInstall the parts removed in the step a-2 and check the image. If the symptom still recurs, the pressure of the ITB cleaning blade is not proper. In sucha case, make sure of the ITB cleaning unit installation state. If there is no problem, replace the ITB cleaning blade or the ITB cleaning unit with a newone.Note: When the ITB cleaning unit is installed into the host machine, be sure to apply the lubricant to the edge of the cleaning blade.ITB Cleaning Blade: FC5-0368ITB Cleaning Unit: FM2-0082Lubricant for Cleaning Assembly: TKN-0480

14.3.2.4.3 Streaks in main scanning direction appear at 5cm from paper trailing edge on full-colored A3 paper

0007-9927

iR C3100 / / / iR C3100N / /

[ Case in the field ]DescriptionThere is an actual case in the field that streaks in the main scanning direction appeared on a light halftone image because vibrations of the ITB createdwhen the ITB cleaning blade contacts the ITB was transferred to the primary transfer area.Field RemedyIn order to temporarily ease this symptom on a particular image, make the following setting. However, note that the productivity will degrade byapproximately 20 percent, so be sure to restore the setting to the original under the normal usage condition.In service mode (Level 2) [COPIER> Option> BODY> TBLD-TMG], set it to "1" (default: 0).

14.3.2.4.4 Voids at trailing edge on A3-sized coated paper

0008-0529

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionCoated paper is out of specification of this machine. Available paper types of this machine are described in the Reference Guide [Basic Operations>Available Paper Stock]. In actual failure cases in the field, voids appeared 2cm to 3cm from the trailing edge because A3-sized coated paper foriRC3200 was used.

14.3.2.4.5 Horizontal White Streaks

0002-1420


<Notes>This symptom tends to occur in a full color, halftone image made in a high temperature/humidity environment.<Cause>The secondary transfer outside roller has been left in contact with the ITB, thus causing a secondary transfer fault.

Chapter 14

14-11

<Field Remedy>Execute the following in service mode: COPIER>FUNCTION>CLEANING>TBLT-CLN.<Caution>The machine moves the secondary transfer roller away from the ITB for the following:- about 30 sec after it enters a standby state.- the control panel power switch is tuned off.If the main power switch is turned off in about 30 sec after the machine enters a standby state, the machine cannot move the secondary transfer roller awayfrom the ITB, leaving it in contact with the ITB.<Notes>The symptom starts to appear when the secondary transfer outside roller is left in contact with the ITB for about 30 min to 1 hr; it tends to disappear whenabout 200 sheets of paper have been moved past.<Image Sample>

F-14-7

14.3.2.4.6 White Horizontal Lines at Intervals of 75.4 mm

0002-1421


<Notes>This symptom tends to occur on the 2nd side of a halftone image print.<Cause>The secondary transfer outside roller is approaching the end of its life, thus starting to show abnormal discharge.<Field Remedy>Replace the secondary transfer outside roller.<Image Sample>

Chapter 14

14-12

F-14-8

14.3.2.4.7 Vertical White Line

0002-1422


<Cause>There is adhesion of dust in a specific area [1] or [2] of the drum unit or scanner hood, respectively.

F-14-9

F-14-10

<Field Remedy>Dry wipe the area [1] or [2] of the drum unit or the scanner hood, respectively with a moist cloth.<Caution>

Chapter 14

14-13

Never dry wipe the areas; otherwise, static charges will occur and attract dust.<Image Sample>

F-14-11

14.3.2.4.8 White Spots Along the Trailing Edge

0002-1423


<Notes>This symptom tends to occur in a low humidity environment.<Cause>The movement of paper is disrupted when the secondary transfer roller moves away.<Field Remedy>Make adjustments using the following service mode item: COPIER>ADJUST>BLANK>BLANK-B.

T-14-3

<Caution>Executing this field remedy will increase the trailing edge margin/non-image width.<Image Sample>

BLANK-B Use it to enter an adjustment value for the non-image width (trailing edge).

Method of adjustment

Enter the value indicated on the service label if you have initialized the RAM on the main controller PCB or replaced the SRAM PCB.

Range of adjustment

0 to 1000 [at time of shipment/at time of RAM initialization, +59]

Chapter 14

14-14

F-14-12

14.3.2.4.9 White Spot Indicating Trace of the Pickup Roller

0002-1424


<Notes>This symptom tends to occur in a high temperature/humidity environment.<Cause>An ingredient contained in the pickup roller builds up on the ITB, causing the white spots.<Field Remedy>1. Replace the ITB.2. If FB6-3406 (w/ green collar) is used as the feed roller/separation roller, replace it with the roller designed for the iR C3100 Series (see the Parts Catalog).<Caution>Do not use FB6-3406 (w/ green collar) as the feed roller/separation roller to avoid white spots.<Image Sample>

F-14-13

14.3.2.4.10 Cyclic Image Fault

0002-1425


Chapter 14

14-15

<Notes>This symptom tends to occur in sub scanning direction.<Field Remedy>See the following table to identify the part; then, clean or replace the part:

T-14-4

14.3.2.5 Smudged/Streaked

14.3.2.5.1 Yellow streaks on full-colored copy, black streaks on black-and-white copy, in sub scanning direction

0005-3466

iR C3100 / / / iR C3100N

[ Case in the field ]Field Remedy

In the field, this symptom occurred because the Contact Image Sensor (CIS) was faulty (1 case). Follow the steps below:In service mode [COPIER> Test> PG], select either of 4, 5, 6, 10, 12, or 14 for [TYPE] to output a test print. If no streak appears on the test print, it ispossible that the CIS is faulty, so replace it with a new one.Contact Image Sensor Ass'y: FM2-1563After replacement, follow the instructions described in Service Manual [Chapter 12 Standards and Adjustments > Scanning System > After Replacing theCIS].

14.3.2.5.2 Toner scattering inside machine and soiled image because side seal in Transfer Cleaning As'y peeled off

0005-4383

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyIn the field, it was found that toner scattered inside the machine upon installation because the side seal in the Transfer Cleaning Ass'y (FM2-0082)peeled off. Check whether or not the side seal peels off when this symptom occurs.Transfer Cleaning Ass'y (ITB Cleaning Unit): FM2-0082

14.3.2.5.3 Horizontal Black Line Along Leading Edge

0002-1426


<Notes>

Interval (mm) Part

14.1 fixing outlet sensor roll

15.7 fixing inlet roll

27.3 delivery roll

29.5 fixing outlet roll

37.6 developing cylinder

40.8 registration roller (middle)

44.0 primary charging roller

45.4 delivery roller

46.3 duplexing feed roller 1/2

50.2 primary transfer roller

pickup roller

vertical path roller 1/2

vertical path slave roller

50.5 registration roller (outside)

56.5 duplex feed roller 1/2

62.8 fixing outlet roller

65.9 secondary transfer inside roller

75.4 secondary transfer outside roller

feed roller

separation roller

113.0 manual feed pickup roller

119.3 pressure roller

152.3 fixing roller

194.7 photosensitive drum

584.0 ITB

Chapter 14

14-16

This symptom tends to occur in a high temperature/humidity environment.<Cause>The movement of paper is disrupted during secondary transfer.<Remedy>Increase the value of the following service mode item: COPIER>ADJUST>BLANK>BLANK>-T.<Caution>Execution of this field remedy will increase the leading edge margin/non-image width.<Image Sample>

F-14-14

14.3.2.5.4 Fine, Black Line in Stream Read Mode

0002-1427


<Cause>Dust causing black streaks has 2 types, and measures to be taken against the streaks differ depending upon the dust type.

- Airborne DustSuspended on the DADF feeding path.- Adherent DustAdhered to the DADF reading glass.

<How to Identify the Dust Type>- Airborne DustCause is regarded as airborne dust if black streaks are short at random.- Adherent DustCause is regarded as adherent dust if black streaks are long in the same direction (height direction).<Field Remedy>- Measures against airborne dust1)Clean the white mylar and platen roller to remove dust.2)Clean inside the DADF to remove dust.

For environment where user often uses paper containing much paper dust, however, there is possibility that black streaks caused by airborne dust still occureven after these measures are taken. In this case, advise user to make the background removal setting in user mode.

- Measures against adherent dust1)Clean the DADF reading glass (using silicone oil and cleaning tissue).For environment where black streaks caused by adherent dust often occur, advise user to clean the reading glass with cleaning tissue.2)Fix the reading position at 6.5mm. (In service mode, COPIER>OPTION>BODY and set 2 to DST-POS.)

This reading position can prevent the DADF reading glass from adhesion of much dust (since document does not come in contact with the glass). In otherwords, black streaks appear as long as any dust is adhered to this position.

If black streaks often occur even after these measures are taken, advise user to make the background removal setting in user mode.

14.3.2.5.5 Rib-Shaped Dirt

0002-1428


<Cause>A rib in the path is soiled with stray toner or paper powder to cause dirt in the form of a rib.<Field Remedy>

Ch

ap

ter 1

4

14-1

7

Clean the area of the rib identified by the m

ap that follows.

F-1

4-1

5

Feed rollerseparation roller

Vertical path roller Vertical path roller

Vertical path slave roller

Vertical path guide

Vertical path slave roller

Pickup roller

Lower right door deck path

Lower right door grip

Return guideReturn guide

Return guideReturn guide

Lower right door

Pickup roller

Feed rollerSeparation roller

Pickup frame

Pickup frame

Return guide Return guide

100mm

* Make a copy of this diagram so that the interval here is as long as 100 mm.

Ch

ap

ter 1

4

14-1

8

F-1

4-1

6

Pre-registration Side guide

Pre-registration Side guide

Pre-registration auxiliary guide sheet

Pre-registration machine Side guide

Feed frame

Secondary transfer outside roller

Registration roller outside

Registration roller inside

Registration outside


Registration roller outside


Vertical path roller

Lower right inside door

MP holding plateMP frame

MMP separation pad

Holding plate sheetLower right inside door

100mm

* Make a copy of this diagram so that the interval here is as long as 100 mm.

Ch

ap

ter 1

4

14-1

9

F-1

4-1

7

Duplex feed guide 2

Fixing delivery reversing flapper

Inside delivery guide lower

Inside delivery guide upper

Delivery roller

Delivery roll Delivery roll Delivery roll Delivery roll

Delivery roller Delivery roller Delivery roller

Upper right cover

Delivery guide

Fixing roller

Pressure roller

Fixing outlet roll Fixing outlet roll Fixing outlet roll Fixing outlet roll

Fixing outlet sensor roll

Fixing inlet guide

100mm* Make a copy of this diagram so that the interval here is as long as 100 mm.

Chapter 14

14-20

F-14-18

14.3.2.6 Poor Finxing

14.3.2.6.1 Flap of envelope is glued after passing through machine

0008-2875

iR C3100 / / / iR C3100N / /

[ Case in the field ]Field RemedyIf the flap of an envelope is glued in "Envelope" mode, make a copy or print in "Plain Paper" mode by following the steps below:a. For copyPress [Paper Select> Stack Bypass> Irreg. Size> enter the envelope size> OK> Next> Plain Paper> OK], and load the envelopes on the stack bypass.b. For print1. As in the case of copy, make the stack bypass settings.2. Register the size of an envelope to be used into "Custom Paper Size" in the printer driver: [Start> Settings> Printers> iRC3100> Properties> General> Printing Preference> Custom Paper Size> enter any name (e.g. envelope) in Name ofCustom Paper Size> enter the envelope size in Paper Size> Register> OK].3. Select the registered paper in the printer driver and start to print:[Print> iRC3100> Properties> Page Setup> select the registered paper in step 2 from Output Size> OK].Note: The steps above enable envelopes to be fed at a normal speed. Accordingly, this symptom will not occur at a high rate. However, if it still recurs,decrease the fixing temperature in service mode [COPIER> Option> BODY> TEMP-TBL> set to "1" or "2"].

Dup

lex

feed

rol

l

Dup

lex

feed

rol

ler

dupl

ex fe

d ro

ll

Dup

lex

feed

rol

ler

Dup

lex

feed

rol

l

Dup

lex

feed

rol

ler

Dup

lex

feed

rol

l

Dup

lex.

feed

rol

ler

Rev

ersi

ng

guid

e

Rig

ht o

utsi

de r

olle

r

Dup

lex

insi

de

guid

e Dup

lex

feed

gui

de 2

Dup

lex

feed

gui

de 1

Insi

de d

eliv

ery

guid

e lo

wer

100m

m

* M

ake

a co

py o

f thi

s di

agra

m s

o th

at

the

inte

rval

her

e is

as

long

as

100

mm

.

Chapter 14

14-21

14.3.2.7 Faulty Color Reproduction

14.3.2.7.1 How to adjust color on prints (color density adjustment)

0005-5989

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyIn user mode [Printer Settings> Settings> Print Quality> Density], select any color you want to adjust.

14.3.2.7.2 When outputting data created by PowerPoint via UFR, color of texts occasionally varies

0005-9662

iR C3100 / / / iR C3100N

[ Verified by Canon Inc. ]Field RemedyThis symptom has been corrected with UFR printer driver Ver.10.20. So, upgrade it to the latest version when this occurs.

14.3.2.7.3 Poor Reproduction of Horizontal Fine Lines

0002-1430


<Notes>This fault tends to occur in text/photo/map mode and photo mode.<Cause>- characteristics of the contact image sensor- image processing characteristics used for text<Field Remedy>Recommend the use of film photo/print photo mode.

14.3.2.8 Stretching/Shrinking

14.3.2.8.1 DADF-L1: Image stretch or image shrinkage in sub scanning direction / How to adjust magnification of DADF-L1

0005-4386

iR C3100 / / / iR C3100N

[ Case in the field ]CauseIn the field, this symptom occurred because the adjustment of the magnification had not been executed upon installation of DADF-L1.Field RemedyFollow the steps below:Magnification Adjustment1. Place a test chart on the copyboard glass and make a copy [Copy A].2. Place a test chart on the DADF and make a copy [Copy B].3. Compare [Copy A] and [Copy B]. In service mode [FEEDER> Adjust> LA-SPEED], adjust the document feeding speed as follows; Decrease the setvalue if the image of [Copy B] is shorter than [Copy A], and increase it if it is longer (1 = 0.1%).Note: When installing DADF-L1 as an option, be sure to execute all of the following adjustments by referring to the DADF-L1 Service Manual [Chapter3 Unpacking and Installation > Making Adjustments].- Adjusting the Height- Adjusting the Tray Height- Adjusting the Read Position - Adjusting the Magnification- Adjusting the Horizontal Registration- Adjusting the Trailing Edge Registration- Adjusting the White Level

14.3.3 Faulty Feeding

14.3.3.1 Skew Feed

14.3.3.1.1 Misalignment greater than 2mm in a batch when stapling: Finisher-Q1/Saddle Finisher-Q2

0007-4029

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]CauseBecause the Front/Rear Return Rollers exhibit variations in coefficient of friction when they are new, stapling misalignment in a batch occurred in earlystage of usage. If your machine exhibits this symptom upon installation of the finisher or in early stage of usage, check the finisher serial number. Ifit agrees with the range of the serial numbers below, perform the procedure in Field Remedy.Finisher Serial Numbers: JEY03609 and before, JEZ02687 and beforeField Remedy1. Remove the tray connector cover (only for Q2) and the rear panel.2. Set SW104 bits 1, 3, 5, 6, and 8 ON on the Finisher Controller PCB.3. Hold up the swing guide with a hand and insert about 5 sheets of paper into the operation tray.4. Turn the power ON and push SW103 on the Finisher Controller PCB to start the roller running-in operation. The swing guide starts ascending andthe return rollers start turning counterclockwise for aging. 5. Leave the machine as it is for more than 20 minutes, and then push SW103 once again to stop the operation. (There will be no problem if the operationis performed longer.)6. Turn the power OFF and set all bits of SW104 OFF.7. Make sure that the misalignment has been improved.

Chapter 14

14-22

8. Install the rear panel and the tray connector cover.

14.3.3.1.2 Last Paper Skew (manually fed postcard)

0002-1431


<Note>This symptom tends to occur on last sheets of paper.<Cause>The last of a group of postcards tends to be subject to friction by the separation pad, at times causing the side guide plate to fail to move it along a straightpath.<Field Remedy>Advise the user to use an MP sheet (FC5-6560; available as a separate remedy) when using postcards.

F-14-19

14.3.3.1.3 Skew in Manually Fed Paper

0002-1432


<Cause>This symptom tends to occur when the side guide plate is not set to the correct position of the size of paper in use.<Field Remedy>If the user is not using paper larger than A3 (i.e., 305x457, 320x450), attach an MP side guide stopper (FC5-0530; available as a separate remedy) to themachine.

F-14-20

14.3.3.2 Fold/Rip

14.3.3.2.1 Peeling of a Manually Fed Label Sheet

0002-7030


<Cause>The glue used on the label sheet stuck to a metal area of the manual feed separation pad.<Field Remedy>Clean the metal area of the manual feed separation pad to remove the glue.

POSTCARDPOSTCARD

Chapter 14

14-23

14.3.4 Malfunction

14.3.4.1 No Power

14.3.4.1.1 iRC3100 does not start up, Progress bar on start-up window stops at three-quarters point

0005-1508

iR C3100 / / / iR C3100N


n the field, this symptom occurred because the HDD was faulty (1 case). If the progress bar stops at the three-quarters point, it is possible that awriting error into the HDD could have occurred or the SRAM Board PCB Ass'y could have failed. Follow the steps below:1. Make sure that the BootROM, SDRAM and connectors on the Main Controller PCB are securely fitted or there is no pinched cable. If thesymptom still recurs, go to the Step 2.2. Turn the power OFF and then ON while pressing the numeric keys 1+9 simultaneously. The recovery program will automatically start and theLCD on the control panel will be shut off (blackened). When the LCD comes on, turn the power OFF/ON. If the host machine starts up normally,reinstall the system software (SYSTEM, LANG, RUI). If the symptom still recurs, go to the Step 3.3. Start up the host machine in SafeMode (turn the power ON while pressing 2+8 keys) and execute HDD format (ALL) and download the systemsoftware (SYSTEM, LANG, RUI) by using SST, and then turn the power OFF/ON. If the symptom still recurs, go to the Step 4.4. Replace the HDD with a new one and start up the host machine in SafeMode (turn the power ON while pressing 2+8 keys) and execute HDDformat (ALL) and download the system software (SYSTEM, LANG, RUI) by using SST, and then turn the power OFF/ON. If the symptom stillrecurs, go to the Step 5.5. Replace the SRAM Board PCB with a new one.HDD: WM2-5188SRAM Board PCB Ass'y: FG3-3225Note: After replacement of the HDD, be sure to follow the instructions described in [12.6.5 After Replacing the HDD].

14.3.4.1.2 iRC3100 does not start up from sleep state

0005-3469

iR C3100 / / / iR C3100N

[ Case in the field ]< Field Remedy >The following describes the suspect cause and their temporary solutions:a. If the host machine can recover by pressing the control panel switch; however, printing cannot be done in the sleep state.It is possible that the Network board PCB (NIC) or the UFR board PCB is not securely fitted.1. Remove and reinstall both PCBs. If the symptom still recurs, go to the Step 2.2. Replace either of the Network board PCB (NIC) or the UFR board PCB with a new one.Network Board PCB: FG3-3135UFR Board PCB: FG3-3223b. If the host machine can recover by tuning the power ON.As a temporary solution, change the energy consumption in sleep mode to [High]. In user mode [Common Settings> Energy Consumption in SleepMode> High].c. If the host machine can recover by turning the power OFF/ON several times.It is possible that BootROM or SDRAM is not securely fitted. Remove and reinsert them.

14.3.4.1.3 LCD on control panel does not come on (start up) for about 10 seconds when host machine recovers from sleep state

0005-5378

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThis is a specification constraint of this product. The LCD on the control panel does not come on for about 10 seconds until the HDD starts up followinga press of the control panel switch.

14.3.4.1.4 iRC3100 does not start up: Power is unintentionally shut off after progress bar on start-up window completes and thereafter

iRC3100 never start up

0005-5380

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]CauseAs a result of inspection, it was found that this symptom occurred because the front cover open sensor (PS22) was damaged, causing 5V line to be short-circuited. The suspect cause of the sensor breakage is that an excessive force could have been applied to the front cover during transportation.Field RemedyInspect the front cover open sensor (FH7-7312). Replace it with a new one if it is damaged.

14.3.4.1.5 iRC3100 does not recover from sleep state; although energy consumption in sleep mode has been set to [High]

0005-7441

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]Field RemedyAs a result of inspection, it was found that the DDI-S serial cable that connects the printer unit and the reader unit of the host machine was faulty. So,replace it with a new one.DDI-S serial cable: FH2-7036

Chapter 14

14-24

14.3.4.1.6 No power when tuning power ON instantaneously after turning OFF

0006-1078

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThis is a specification constraint of this product. As described in the Reference Guide, if you turn OFF the main power, wait at least 10 seconds beforeturning it ON again.(This is described in Reference Guide [Before You Start Using This Machine> Main Power and Control Main Power].)

14.3.4.2 Control Panel-Related

14.3.4.2.1 Cassette Feeding Unit-Y1: Not recognized by iRC3100

0005-1498

iR C3100 / / / iR C3100N


In the field, this symptom occurred because the connector at J319 on the DC Controller PCB was not securely fitted.Make sure that the connector at J319 and the lattice connector for the Cassette Feeding Unit-Y1 (back side of iRC3100) are securely fitted or thereis no pinched cable.

14.3.4.2.2 LCD does not come on although main power indicator on control panel lights up

0005-1506

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]CauseThe following were found in the field or in our inspection. They are listed in order of decreasing number.- Poor contact of the SDRAM512MB at J1107 on the Main Controller PCB.- Poor contact of the BootROM.- Poor contact of the connector for the HDD.- iR256MB expansion memory is faulty.- The Main Controller PCB (Main) is faulty.Field RemedyFollow the steps below:1. Turn the power ON and wait for 2 to 3 minutes to see whether any error code (such as E602 or E732) is displayed or not. If so, perform the correctiveaction for the indicated error code.2. Remove the expansion memory if it is installed and check whether the captioned symptom is resolved. If not, go to the next step without installing it.3. Remove and insert the SDRAM and BootROM, and check whether the symptom is resolved each time. Also, make sure that the HDD connector issecurely fitted.4. In order to check whether the original slot on the Main Controller PCB is faulty, remove the SDRAM and insert it into another slot (for the expansionmemory), and check whether the symptom is resolved.5. If the symptom still recurs even after the Steps 1 through 4, replace the SDRAM, the Main Controller PCB (Main), and the BootROM in this order.

14.3.4.2.3 DADF-L1: Original size detection failure / How to adjust tray width of DADF-L1

0005-4387

iR C3100 / / / iR C3100N

[ Case in the field ]CauseIn the field, this symptom occurred because the adjustment of the tray width had not been executed upon installation of DADF-L1.Field RemedyExecute the tray width adjustment (either of a or b).a. For AB1. In service mode [FEEDER> Function> TRY-A4], set the tray side guide at the A4/A3 position and press OK to store the A4 width.2. In service mode [FEEDER> Function> TRY-A5R], set the tray side guide at the A5R position and press OK to store the A5R width.3. Clear service mode and turn the power OFF/ON.b. For INCH1. In service mode [FEEDER> Function> TRY-LTR], set the tray side guide at the LTR/11x17 position and press OK to store the LTR width.2. In service mode [FEEDER> Function> TRY-LTRR], set the tray side guide at the STMT/LTRR/LGL position and press OK to store the LTRR width.3. Clear service mode and turn the power OFF/ON.Note: When installing DADF-L1 as an option, be sure to execute all of the following adjustments by referring to the DADF-L1 Service Manual [Chapter3 Unpacking and Installation > Making Adjustments].- Adjusting the Height- Adjusting the Tray Height- Adjusting the Read Position - Adjusting the Magnification- Adjusting the Horizontal Registration- Adjusting the Trailing Edge Registration- Adjusting the White Level

14.3.4.2.4 Power lamp light up but LCD on control panel does not: Because BootROM is not securely fitted

0005-7443

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]Field RemedyAs a result of inspection, it was found that the BootROM was not securely fitted. So, remove and insert the BootROM once again.

Chapter 14

14-25

14.3.4.3 Counter Malfunction

14.3.4.3.1 Counters for Dept. ID Management does not increase after installation of Card Reader-D1: Card itself is recognized

0007-5159

iR C3100 / / / iR C3100N / /

[ Case in the field ]Field RemedyChange the set value in service mode [COPIER> Function> INSTALL> CARD (default: 0)] to the lowest number of the cards that are to be used. Forexample, when the cards from 100 through 300 are used, the number "100"should be entered. After making sure that the set value has been changed(it could take some time), turn the power OFF/ON.DescriptionIf the set value remains the default "0", the counters for the Dept. ID management will not increase because the host machine cannot understand whichcards should be managed although the card itself is recognized and copy can be made. For your information, if you mistakenly enter "200" in the abovecase, the cards numbered "100" through "199" will not be recognized and copy cannot be made.The card counter can be checked in user mode [System Management Settings> Department ID Management> Count Management].

14.3.4.4 Malfunction/Faulty Detection

14.3.4.4.1 FAX board cannot be detected / [Fax] button does not appear in [Send] screen

0003-8638

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]CauseAs a result of inspection, it was found that the FAX board was not securely connected because the 14 and 15 pins of J2119 were deformed.Field Remedy1. Inspect the connector pins on the FAX board to make sure of no abnormality.2. Make sure that the connectors are securely fitted between the J1210 on the Main Controller PCB (Main) and J2119 on the FAX board, and that there isno pinched wire.3. If there is no abnormality in the above steps, replace the FAX board with a new one.FAX Board PCB Ass'y: FM2-0271 (100V), FM2-0280 (120V), FM2-0281 (EUR), FM2-0282 (CA/CHN/ASIA)

14.3.4.4.2 Cassette Feeding Unit-Y1: Paper lifting plate does not ascend upon installation

0005-1483

iR C3100 / / / iR C3100N


In the field, this symptom occurred because the connector of J723 on the Pedestal Driver PCB was not securely fitted. So, check this connector.

14.3.4.4.3 Finisher-P1: Not operate upon installation

0005-1492

iR C3100 / / / iR C3100N


In the field, this symptom occurred because the DIPSWs 2 and 6 on the Finisher Controller PCB have been set at [ON] since factory shipment.Make sure that all of the DIPSWs on the Finisher Controller PCB are set at [OFF] when this symptom occurs.

14.3.4.4.4 Paper size detection failure at Cassette 2

0005-1578

iR C3100 / / / iR C3100N


In the field, this symptom occurred because the DC Controller PCB was faulty. Follow the steps below:1. Make sure that the connectors at J321 on the DC Controller PCB and at the Cassette 2 Size Sensor PCB are securely fitted and that there is nopinched cable. 2. Swap the Cassette 2 Size Sensor PCB with the Cassette 1 Size Sensor PCB. - If the symptom keeps occurring at the Cassette 2, the DC Controller PCB is likely to be faulty.- If the symptom occurs at the Cassette 1, the Cassette 2 Size Sensor PCB is likely to be faulty.Cassette Size Sensor PCB Ass'y: FG3-2798DC Controller PCB Ass'y: FG3-2795

14.3.4.4.5 DADF-L1: Message [Original scanning area is dirty.] / How to adjust white level

0005-4355

iR C3100 / / / iR C3100N

[ Case in the field ]CauseIn the field, the message [Original scanning area is dirty.] was displayed because the adjustment of the white level had not been executed uponinstallation of DADF-L1.Field RemedyFollow the steps below (adjusting the white level):First of all, clean the reading glass and the platen roller.1. Place a sheet of paper on the copyboard glass and close the DADF. In service mode [COPIER> Function> CCD> DF-MLVL1], press OK (OK willbe displayed when the adjustment has been completed.) 2. Remove the paper and place it on the DADF tray. In service mode [COPIER> Function> CCD> DF-MLVL2], press OK (OK will be displayed whenthe adjustment has been completed.)

Chapter 14

14-26

If this symptom still recurs, decrement the set value in service mode [COPIER> Option> BODY> DFDST-L1/DFDST-L2] by 5 so as to optimize thedust detection level.Note: When installing DADF-L1 as an option, be sure to execute all of the following adjustments by referring to the DADF-L1 Service Manual [Chapter3 Unpacking and Installation > Making Adjustments].- Adjusting the Height- Adjusting the Tray Height- Adjusting the Read Position - Adjusting the Magnification- Adjusting the Horizontal Registration- Adjusting the Trailing Edge Registration- Adjusting the White Level

14.3.4.4.6 DADF-L1: Auto orientation feature does not work upon installation

0005-5915

iR C3100 / / / iR C3100N

[ Case in the field ]CauseIn the field, this symptom occurred because the adjustment of DADF-L1 had not been executed upon its installation.Field RemedyWhen DADF-L1 is installed as an option, it is necessary to execute all the following adjustments by referring to the DADF-L1 Service Manual [Chapter3 Unpacking and Installation > Making Adjustments].- Adjusting the Height- Adjusting the Tray Height- Adjusting the Read Position - Adjusting the Magnification- Adjusting the Horizontal Registration- Adjusting the Trailing Edge Registration- Adjusting the White Level

14.3.4.4.7 DADF-L1: Paper pick-up roller does not ascend because shaft of registration sensor lever comes off

0005-6477

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]CauseAs a result of inspection, it was found that this symptom occurred because the shaft of the registration sensor lever in DADF-L1 came off.Field RemedyOpen the feeder cover and inspect the registration sensor lever above the registration roller to make sure that the shaft is securely fitted.

14.3.4.4.8 iRC3100 displays message prompting to confirm size guide position although designated size of paper is placed on stack bypass

0005-7440

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyRegister the paper width for the stack bypass in service mode as follows:1. Select in service mode [COPIER> Function> CST].2. Place A4R paper on the stack bypass, and adjust the size guide to A4R width. Press [MF-A4R] to highlight and press the OK key so that the valuewill be stored after auto adjustment.3. Likewise, repeat the step 2 for A6R and A4.

14.3.4.4.9 Inner 2way Tray-C1: Rotate Collating feature is inoperative when printing via UFR

0005-9661

iR C3100 / / / iR C3100N

[ Verified by Canon Inc. ]Field RemedyThis symptom has been corrected with UFR printer driver Ver.10.20. So, upgrade it to the latest version when this occurs.

14.3.4.4.10 Paper lifting plate of 3rd Cassette does not ascend: Because pins of lattice connector for Cassette Pedestal-Y1 are bent

0005-9667

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]CauseAs a result of inspection, it was found that this symptom occurred because pins of the lattice connector J2021 for the Cassette Pedestal-Y1 were bent.Field RemedyRemove the rear cover and inspect the lattice connector to make sure that the pins are not bent. If they are, correct them.

14.3.4.4.11 PS-E1: "Printer" tab does not appear on LCD

0006-1074

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyIn the field, this symptom occurred because the Open I/F PCB was not securely fitted on the Main Controller PCB. So, remove and insert the Open I/F PCB once again.

Chapter 14

14-27

14.3.4.4.12 Paper lifting plate does not ascend: Because cassette paper detect sensor flag does not actuate smoothly

0006-1376

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]CauseAs a result of inspection, it was found that the sensor flag for the cassette paper sensor was stuck because of burrs on the flag shaft, and the sensor keptdetecting paper presence, leading to this symptom.Field RemedyMake sure that the sensor flag for the cassette paper sensor in the paper pickup ass'y actuates smoothly. If any problem is found, replace the sensor flagwith a new one.Paper Detect Sensor Flag: FB6-3398

14.3.4.4.13 iRC3100 locks up / does not start up with "Waiting…" message

0006-4435

iR C3100 / / / iR C3100N

[ Case in the field ]CauseAs a result of inspection, it was found that the connector J325 on the DC Controller PCB was not securely fitted.Field RemedyAs J325 is connected to J210 on the Printer Power Supply Unit and to J212 on the Main Controller PCB (Main), make sure that all the connectors aresecurely fitted.

14.3.4.4.14 Paper lifting plate does not ascend / "Load paper." indication: Troubleshooting

0006-4750

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]CauseThe following are probable causes for the symptom "paper lifting plate does not ascend".a. Paper pick-up ass'y-related cause- Shaft of the paper detect sensor flag is burred.- Pick-up lock mechanism is faulty.b. Host machine-related cause- Connectors are not securely fitted.- Cassette Size Detection PCB is faulty.- Paper pick-up motor is faulty.- Pedestal Controller PCB is faulty.- DC Controller PCB is faulty.With the DCON whose version is earlier than Ver.20.07, when paper is loaded into multiple cassettes while the power is OFF and then the power isturned ON, it is possible that the paper lifting plate does not ascend in the 3rd and 4th cassettes. In such a case, upgrade the DCON to Ver.20.07 or later.

Field Remedy1. Determine whether the root cause is related to the paper pick-up ass'y or the host machine.Remove the cassette where the symptom occurs and press any switch on the Cassette Size Detection PCB [1]. Does the separation roller[2] rotate? - Yes: Go to the step 2 "Paper pick-up ass'y-related cause".- No: Go to the step 3 "Host machine-related cause".

F-14-21

2. Paper pick-up ass'y-related cause2-1. Paper detect sensor flag is faulty.If the defective cassette is … 1st or 3rd cassette: Open the right lower door. 2nd or 4th cassette: Remove the upper cassette.Then, install the defective cassette. Does the paper detect sensor flag fall down smoothly?- Yes: Go to the step 2-2 "Pick-up lock mechanism is faulty".- No: Remove burrs on the shaft of the paper detect sensor flag (FF6-2363) or replace it with a new one.

Chapter 14

14-28

F-14-22

2-2. Pick-up lock mechanism is faulty.If the defective cassette is … 1st cassette: Remove the vertical path guide[5] (FC5-0595) and the right lower inner guide[6] (FC5-0596) in the paper pick-up ass'y. Open the rightlower door and insert a sheet of paper into the door sensor[7]. 3rd cassette: Open the right lower door for the cassette pedestal and insert a sheet of paper into the door sensor. 2nd or 4th cassette: Remove the upper cassette.Then, install the defective cassette. Observe how the paper pick-up roller[4] behaves.- Goes down but immediately back to its original position without stopping: Since the replacement procedure of the pick-up lock (FB6-3396) iscomplicated, you can replace the paper pick-up ass'y (1st cst: FM2-1577, 2nd: FM2-1578, Pedestal 3rd and 4th: FM2-1496).- Does not go down, or goes down and stops there: Go to the step 2-3 "Other factors".

F-14-23

F-14-24

2-3. Other factors Remove the paper pick-up ass'y of the defective cassette and install it into a normal cassette. Does the symptom recur in the normal cassette?- Yes: Replace the paper pick-up ass'y with a new one.- No: Go to the step 3 "Host machine-related cause".Note that the installation plate to the host machine, the vertical path guide, and the right lower inner guide are to be replaced as necessary.

3. Host machine-related cause3-1. Connectors are not securely fitted.Inspect the following connectors to make sure that neither poor connection nor pin bending occur with either of them. If no problem is found, go to thestep 3-2 "Cassette Size Detection PCB or Paper pick-up motor is faulty".

Chapter 14

14-29

If the defective cassette is … 1st or 2nd cassette (main unit):- Between the DC Controller PCB (J322) and the paper pick-up ass'y- Between the DC Controller PCB (J321A) and the Cassette Size Detection PCB- Between the DC Controller PCB (J321B) and the paper pick-up motor 3rd or 4th cassette (pedestal):- Between the DC Controller PCB (J319) and the lattice connector (back side of host machine) for the cassette pedestal- Between the lattice connector for the cassette pedestal and the Pedestal Controller PCB (J722)- Between the Pedestal Controller PCB (J728) and the Cassette Size Detection PCB- Between the Pedestal Controller PCB (J725, J732) and the paper pick-up motor

3-2. Cassette Size Detection PCB or Paper pick-up motor is faulty.Remove the Cassette Size Detection PCB and the paper pick-up motor of the defective cassette, and install them into a normal cassette one by one.Does the symptom recur in the normal cassette? - Yes: Replace the Cassette Size Detection PCB (FG3-2798) or the paper pick-up motor (FH6-1972 for main cassette, FM2-1495 for pedestal) with anew one.- No: Replace the DC Controller PCB (FG3-2795) or the Pedestal Controller PCB (FG3-3203) with a new one.Note that the paper pick-up motor is different between the main cassette and the pedestal cassette.

FYIHow the paper lifting plate ascends:1. Once the cassette is set, the separation roller release rod in the paper pick-up ass'y is pushed and the paper detect sensor flag is released.2. At the same time, the cassette insertion pushes the switches on the Cassette Size Detection PCB. Then, the paper pick-up motor starts rotating andthe solenoid in the paper pick-up ass'y is energized.3. The paper pick-up roller starts descending and the pick-up lock locks the roller at the lower position.4. A drive of the paper pick-up motor will be transferred to the paper lifting gear. Then, the paper lifting plate starts ascending.5. Paper loaded in the cassette pushes up the paper detect sensor flag. Once the paper detect sensor detects "paper presence", the paper lifting platestops ascending.

14.3.4.4.15 Toner cartridge cannot be pulled out when attempting to replace it: Because developing rotary is not locked at specified position

0007-9854

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]Field RemedyUpgrade the ROM on the DC Controller PCB to Ver.30.07 and later.As a result of inspection, the following was found. Since the developing rotary might not be locked at a specified position when attempting to replacethe toner cartridge, the cartridge is slightly shifted from a position for replacement and thus cannot be pulled out. Accordingly, the ROM has beenmodified so that the developing rotary is securely locked at a specified position.If you upgrade at a later time, rotate the developing rotary at the appropriate position by following the steps and then replace the toner cartridge.1. In service mode [COPIER> Function> MISC-P], select [DEV-DR-Y, -M, -C, or -K] and press the OK key.2. After making sure that the LCD indication is changed from "SERVICE" to "READY", replace the toner cartridge with a new one.

14.3.4.5 Noise

14.3.4.5.1 Cassette Feeding Unit-Y1: Abnormal noise from drive unit

0005-3245

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]< Field Remedy >As a result of inspection, abnormal noise occurred somewhere between the gear of the cassette paper pick-up motor and the driving gear (80T/16T gear)inside the drive unit because the attachment position of the motor was not proper (1 case).Make sure the motor is in proper alignment with the drive gear when this symptom occurs.Drive Ass'y: FM2-0147

14.3.4.5.2 Bk developing ass'y locks up during continuous Bk copy / Abnormal noise: Because of too much amount of carrier

0007-9848

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]Field RemedyUpgrade ROM of the DC Controller PCB to Ver.30.07 and later, which changes the ACR control timing during a continuous Bk copy.DescriptionThe root cause of this symptom is: If the frequency of Bk copy is too much higher, the waste carrier cannot be collected sufficiently during the ACRcontrol. This caused the amount of carrier to increase inside the developing ass'y and too much load is applied to it. With this timing change, thecollectability of the waste toner is increased.

14.3.4.5.3 Control sound at power-on after long period of shut-down is noisy / How to ease image stabilization control sound at power-on or

at wake-up from sleep mode

0007-9856

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]Field Remedy1. Upgrade the ROM on the DC Controller PCB to Ver.30.07 and later.2. In service mode (Level 2) [COPIER> Option> BODY> BK-MD-SW], set it to "1" and turn the power OFF/ON.With this setting change, the image stabilization control will be performed in monochrome mode instead of full-color mode, and accordingly the timerequired for the control can be shortened from about 3 and a half minutes to about 1 minute, which can improve the impression.Note: As the following negative effects are possible with the setting change, inform your customer of them in advance before step 2 is performed.a. During the pre-rotation for the first color job after the setting has been changed to "1", the image stabilization control is executed in full-color mode.Therefore, the first color job might take longer than before.

Chapter 14

14-30

b. After the setting has been changed to "1", if your customer keeps making monochrome output only (no color output), color toner will be replenishedalthough it is not consumed at all. As a result, a symptom such as "color images are too dark" or "E020" might occur. (The occurrence timing mightvary depending on how many times the temperature of the fixing roller becomes lower than 50 degrees C and how many pages the machine continuouslyoutputs.)

14.3.4.5.4 Noise at Time of Pickup from the Cassette

0002-1433


<Cause>The symptom (i.e., noise) occurs when multiple sheets are moved to the feed roller or the separation roller, causing the separation roller assembly to vibrate.<Field Remedy>Use a sponge retard roller (FB5-0873; available as a separate remedy).

14.3.4.6 User Warning Message

14.3.4.6.1 Message [Check the network connection.] / Message [Check the TCP/IP.]

0005-1394

iR C3100 / / / iR C3100N


If the host machine is not connected to network, follow the steps below:Change the service mode setting so as not to display the network error messages. In service mode (LEVEL 2) [COPIER> Option> BODY> NWERR-SW], change the set value from [1] to [0], and then turn the control panel switchoff and turn the main power switch OFF/ON.0: not display1: display (value at time of factory shipment/value after RAM clear)

14.3.4.6.2 Once arbitrary paper is registered in user mode [Common Settings> Stack Bypass Standard Settings], paper of different paper

sizes cannot be copied from stack bypass

0005-1912

iR C3100 / / / iR C3100N

[ Manual-related ]< Field Remedy >

This is a specification constraint of this product. Explain to the customer that if they want to use paper of several sizes from the stack bypass [StackBypass Standard Settings] should be set at [OFF].

14.3.4.6.3 #853 User Error Code during printing

0005-4366

iR C3100 / / / iR C3100N

[ Manual-related ]CauseIf the host machine stops printing because of no paper or no toner remaining, or if the speed of data input is faster than the one of data processing (e.g.a large volume of print job is sent to the host machine), the area of spooling on network will become full and communication clogging occur. As aresult, a timeout occurs on the computer and #853 is displayed without a completion of the job.Field Remedy1. Make sure that the host machine does not stop for any reasons such as no paper or no toner.2. Enable network spooling function in user mode [System Settings> Network Settings> Use Spooler> On] so that it will become faster to release thecomputer that sends the job from network environment.

14.3.4.6.4 Message 'The file attachment cannot be processed by Internet Fax. No programs can process the file attachment.' is printed out

with text of received I-Fax

0005-5390

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyThis symptom can occur when the files (images) that are attached to received I-fax documents are not compatible with this machine. In that case, themachine does not process (print, forward, or store) these files, but erases them instead. The names of the erased files and the message above is printedout with the text of the received I-fax.For your information, iRC3100 I-Fax can support only TIFF format (MH, MR, MMR).

14.3.4.6.5 When attempting to access iRC3100 via Remote UI, message 'User information is invalid' is displayed

0005-6478

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyIt is impossible that the above message will be displayed when the privacy preference setting is set to 'High'. Try changing the privacy preference settingto 'Medium'.In the Internet Explorer's case, click [Tool]> [Internet Option]> [Privacy].

14.3.4.6.6 When printing, paper source does not automatically change from Cassette 1 to Cassette 2 (OS: WindowsXP, Port: Standard

TCP/IP Port)

0006-4871

iR C3100 / / / iR C3100N

Chapter 14

14-31

[ Case in the field ]Field RemedyFollow the steps below in the order presented:1. In user mode [Common Settings> Drawer Eligibility For APS/ADS> Printer], make sure that the Cassettes 1 and 2 are set to "On".2. In the printer driver properties, select Ports tab, place a checkmark on "Enable bidirectional support". Then, press "Configure Port" and place acheckmark on "Enable SNPM status". In the field, this setting change solved the problem.

14.3.4.6.7 "Finisher cannot be used." is displayed

0006-6134

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyCheck the error log and perform corrective actions for the error. Then, clear the functional separation mode in either way of the following so that themessage will disappear.How to clear:a. In user mode [Common Settings> Limited Functions Mode], set it to "Off".b. In service mode [SORTER> Option> MD-SPRTN], change the set value from "1" to "0".DescriptionThe "Limited Functions Mode " key appears on the LCD when an error occurs in the finisher, that means the host machine can shift to the "LimitedFunctions Mode" in which the finisher can output paper but neither staple or alignment. If you press the key, the message "Finisher cannot be used."is displayed on the LCD.

14.3.4.6.8 The machine frequently indicates the message "Clean DF Reading Glass."

0004-6846

iR C3100 / / / iR C3100N

<Cause 1>The reading glass is soiled with dust or dirt. (The reader detects the presence of dust on the glass, but does not detects stray dust.)<Field Remedy 1>Clean the reading glass using cleaning tissue/cleaning oil.<Cause 2>The read roller is soiled. The white sheet film is soiled with dust.<Field Remedy 2>Dry wipe the white sheet/ read roller. (Or, alcohol may be used.)

MEMOIf the machine is installed in an area subject to dust, it is a good idea to periodically perform cleaning.

<Cause 3>The reading glass has scratches or dirt that cannot be removed by cleaning.<Field Remedy 3>Replace the reading glass.<Cause 4>The read roller has scratches in radial direction, or has dirt that cannot be removed by cleaning.<Field Remedy 4>Replace the read roller.

MEMOWhen you have replaced the read roller, be sure to perform the following:- while level adjustment- DF height adjustment- read position adjustment

<Cause 5>The CIS has soiled pixel cells.

<Checking the CIS for Soiled Pixel Cells>Make a copy in copyboard mode. The presence of a soiled pixel cell will cause a line in the image.<Field Remedy 5>Replace the CIS.

14.3.4.6.9 The machine frequently indicates the message "Clean reading Glass." (The user wants to disable it.)

0004-8893

iR C3100 / / / iR C3100N

Since the message is not serious (not triggered by soiling inside the machine), the user may want to disable it.<Cause 1>Change the setting (level 2) of the machine's dust detection mechanism.<Field Remedy 1>Make the following selections in service mode, and decrease the level: COPIER>OPTION>BODY>DFDST-L2. The setting will decrease in units of '5'.

MEMOA lower setting will decrease the dust correction level, thus possibly leaving light black lines in the images. Setting the level to '0' will disable the dustdetection mechanism all together.

Chapter 14

14-32

<Cause 2>The user wants to disable the cleaning message.<Field Remedy 2>Make the following selections, and turn it off so as to disable the cleaning message: Additional Function>Common Settings>Cleaning Display for OriginalScanning Area.

MEMOThe reader unit executes dust detection even after the cleaning message has been disabled, changing the read position as needed depending on the resultof detention.

14.3.4.7 Other Defect

14.3.4.7.1 Key Switch Unit-A1: Key not recognized upon installation

0005-1583

iR C3100 / / / iR C3100N


When installing the Key Switch Unit-A1, the following setting change is required. Follow the steps below:In service mode [COPIER> Install> KEY], type [1], shut off the control panel switch and turn the power OFF/ON.

14.3.4.8 Part Breakage/Detachment

14.3.4.8.1 Jam Access Guide in Fixing Ass'y came off / Boss in Fixing Ass'y was broken

0007-4954

iR C3100 / / / iR C3100N / /

[ Case in the field ]DescriptionIf the Jam Access Guide is forcibly opened in order to clear a jam, the boss of the Duplexing Feeder Guide Mount (FC5-0746) can be broken.Field RemedyIf the boss is broken, replace the Duplexing Feeder Guide Mount with a new one.Duplexing Feeder Guide Mount: FC5-0746Note: Please instruct your customer not to forcibly open the Jam Access Guide in case of a jam clearance.

14.3.5 Printing/scanning

14.3.5.1 No Output

14.3.5.1.1 2nd page and later are not output or abnormal image is output when attempting to print multiple sheets of huge data from

computer

0005-1501

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]< Field Remedy >

As a result of inspection, there are two cases where the SDRAM512MB on the Main Controller PCB was faulty.Unplug and insert the SDRAM512MB at J1107 on the Main Controller PCB. If the symptom still recurs, replace the SDRAM512MB with a newone.SDRAM512MB: WA7-2326

14.3.5.1.2 #852 User Error Code

0005-3251

iR C3100 / / / iR C3100N

[ Case in the field ]< Description >#852 indicates a state that the main power switch was turned OFF while a job was being processed.< Field Remedy >If this error code is displayed in other cases than the above, check the user mode setting as described below because the setting change corrected thesymptom in the field: User mode [Common Settings> Entergy Consumption in Sleep Mode> High].

14.3.5.1.3 Unable to send documents stored in Inbox

0006-0080

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionAmong the documents stored in Inboxes, those stored as "Scan Doc." and "Print Doc." cannot be sent. If you want to, store the document as "SystemDoc." in the Inbox by following the steps below:Place a document> Press [Send] tab> Press [Store in User Inbox]> Select any Inbox> Press [Start] key

Chapter 14

14-33

14.3.5.2 Installation Failure

14.3.5.2.1 Can Send Kit for iRC3200 be used with iRC3100?

0005-7437

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionNo, it cannot be used. The Send Kit varies among models. When installing the sending feature into iRC3100, be sure to use Color Send Kit-C1.

14.3.5.3 Faulty Printing/Scanning Result

14.3.5.3.1 Message [Waiting to print …] keeps appearing at UFR printing / Half of image becomes solid black

0005-1589

iR C3100 / / / iR C3100N


In the field, this symptom occurred because the UFR Board PCB was faulty. If this kind of abnormal image occurs on prints from a computer, noton copies or PG test prints, the UFR Board PCB is likely to be faulty.Follow the steps below:1. Remove and reinsert the UFR Board PCB to make sure of its connection.2. If the symptom still recurs, replace the UFR Board PCB with a new one.UFR Board PCB Ass'y: FG3-3223

14.3.5.3.2 Image sent to computer in PDF format (Compact, 300dpi) is scaled down when printing

0005-5179

iR C3100 / / / iR C3100N

[ Case in the field ]CauseWhen printing a PDF file using Acrobat, the image will be shrunk if a check mark is placed on [Shrink oversized pages to paper size].Field RemedyClear the check mark on [Shrink oversized pages to paper size] when printing.

14.3.5.3.3 Print settings made in printer driver were not effective when printing multiple sheets of MS Excel data

0005-5388

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyIn order to print multiple sheets of MS Excel data with some special features (e.g. duplex mode, specifying a particular paper source), it is necessary tomake those settings for every sheet. Before printing, make the appropriate settings in [Properties] of the printer driver for every sheet.

14.3.6 Network

14.3.6.1 Start-Up Failure

14.3.6.1.1 Utility software (e.g. Network ScanGear) cannot be used, no problem with other functions

0005-5996

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionIt is possible that [SNMP Settings] and [Enable Dedicated Port] are set to 'Off'. If so, change them to 'On'.In user mode [System Settings> Network Settings> SNMP Settings> OnIn user mode [System Settings> Network Settings> Enable Dedicated Port> On[SNMP Settings]: If you want to set or browse each item of the machine with utility software that uses SNMP to obtain information, set it to 'On'.[Enable Dedicated Port]: If you want to set or browse detailed information on the machine with a Canon printer driver or utility software, set it to 'On'.

14.3.7 Transmission/Fax-Related

14.3.7.1 Transmission Problem

14.3.7.1.1 One-sheet original is output in two sheets at receiving side

0005-5983

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyMake the sender information smaller or change the printing position of the transmission terminal ID.a. How to make sender information smallerIn service mode [FAX> NCU> SPECIAL-B> SW28], change bit6 to [1].b. How to change TX transmission terminal ID positionIn user mode [Communications Settings> Common Settings> TX Settings> TX Terminal ID> On> Option> Printing Position], select [Inside].

14.3.7.1.2 I-Fax transmission sometimes results in error

0006-0081

iR C3100 / / / iR C3100N

Chapter 14

14-34

[ Manual-related ]Field RemedyIf the I-Fax transmission exceeds the data size limit, it is handled as errors. (The E-mail message will be split up into several messages.)In such a case, change the data size limit as follows:In user mode [System Settings> Communications Settings> E-mail/I-FAX Settings> Maximum Data Size For Sending] (Default: 3MB, Setting Range:0 to 99)Note: The maximum data size for sending must not be greater than the maximum data size of the mail server. If you enter "0" MB as the data size, thereis no size limit on the data that is sent.

14.3.7.1.3 E-mail message is sometimes split up into several E-mail messages

0006-0082

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIf the E-mail message send job exceeds the data size limit, it is split up into several messages before being sent. In such a case, change the data sizelimit as follows:In user mode [System Settings> Communications Settings> E-mail/I-FAX Settings> Maximum Data Size For Sending] (Default: 3MB, Setting Range:0 to 99)Note: The maximum data size for sending must not be greater than the maximum data size of the mail server. If you enter "0" MB as the data size, thereis no size limit on the data that is sent.

14.3.7.1.4 Fax number is not entered partially (in the actual failure case, 2nd digit)

0007-4033

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]DescriptionIf you enter a fax number using the numerical keys without pressing the "Fax" key immediately after switching to the "Send" screen (this is not a properprocedure), the machine has to start up the entry screen of the fax number and cannot accept any entry of the numerical keys in a fraction of a secondbecause of software constraints. This is to prevent any operational error even if some key operations are done during transition of the screens. In thisfailure case, one digit of the fax number was not entered because the operator pressed the number during the affected period of time.Field RemedyAccording to the proper procedure, press the "Fax" key after switching to the "Send" screen, and then enter the fax number using the numerical keys.Or, enter the number slowly after making sure that the screen has been switched.For more details, refer to Sending and Facsimile Guide [Basic Sending Methods> Specifying Destinations> Using the New Address Tab> Specifyinga Fax Number].

14.3.7.2 Reception Problem

14.3.7.2.1 iR C3100 cannot receive FAX while it is in sleep state

0005-4370

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyIn the field, this symptom was corrected by changing the setting of the energy consumption in sleep mode to [High].How to set: In user mode [Common Settings> Energy Consumption in Sleep Mode> High]

14.3.7.2.2 DADF-L1: Image at receiving side is partially missing at FAX transmission

0005-4385

iR C3100 / / / iR C3100N

[ Case in the field ]CauseIn the field, this symptom occurred because the adjustment of the tray width had not been executed upon installation of DADF-L1.Field RemedyExecute the tray width adjustment (either of a or b).a. For AB1. In service mode [FEEDER> Function> TRY-A4], set the tray side guide at the A4/A3 position and press OK to store the A4 width.2. In service mode [FEEDER> Function> TRY-A5R], set the tray side guide at the A5R position and press OK to store the A5R width.3. Clear service mode and turn the power OFF/ON.b. For INCH1. In service mode [FEEDER> Function> TRY-LTR], set the tray side guide at the LTR/11x17 position and press OK to store the LTR width.2. In service mode [FEEDER> Function> TRY-LTRR], set the tray side guide at the STMT/LTRR/LGL position and press OK to store the LTRR width.3. Clear service mode and turn the power OFF/ON.Note: When installing DADF-L1 as an option, be sure to execute all of the following adjustments by referring to the DADF-L1 Service Manual [Chapter3 Unpacking and Installation > Making Adjustments].- Adjusting the Height- Adjusting the Tray Height- Adjusting the Read Position - Adjusting the Magnification- Adjusting the Horizontal Registration- Adjusting the Trailing Edge Registration- Adjusting the White Level

14.3.7.2.3 "NG" is indicated in Activity Report: Occurs only with "Unknown" FAX message

0008-2873

iR C3100 / / / iR C3100N / /

Chapter 14

14-35

[ Manual-related ]DescriptionThis machine does not have a function to reject a certain incoming FAX message. Since the faulty FAX reception may be resulted from other causes,check the error code in the activity report for solution. The destination address column in the activity report shows "Unknown"unless a sender's FAXnumber is registered to the machine.

14.3.7.3 Other Operational Defect

14.3.7.3.1 Alarm tone (Success tone, Error tone) that iRC3100 emits during fax transmission

0006-1058

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIn the factory default setting, the alarm tone sounds when sending or receiving is intentionally canceled. The following setting changes will makeiRC3100 emit the success tone and the error tone. So, perform them upon request from your customers.1. Success tone (emitted when sending or receiving is normally completed):In service mode [FAX> NCU> SPECIALB> SW04], change bit1 to "1" (to emit). "0": not emit (default)2. Error tone (emitted when sending or receiving abends):In service mode [FAX> NCU> SPECIALB> SW04], change bit0 to "1" (to emit). "0": not emit (default)

14.3.7.3.2 #899 User Error Code: After e-mail or I-Fax transmission

0005-5648

iR C3100 / / / iR C3100N

[ Manual-related ]Field Remedy#899 can be displayed when the e-mail or I-Fax has been successfully sent; however, it is unknown whether or not reception has been complete becausetransmission was relayed via multiple servers.

14.3.7.4 Setting/Registration Defect

14.3.7.4.1 Shared folder on PC cannot be registered in address book: Windows XP

0008-0507

iR C3100 / / / iR C3100N / /

[ Case in the field ]DescriptionWhen attempting to register a shared folder on a PC (OS: Windows XP) in one of the address books as follows: in user mode [Address Book Settings>Register Address> Register New Address> File> select "Windows (SMB)" for Protocol> specify the PC> configure User and Password> designate theshared folder]; however, a message "Cannot find server." was displayed and the registration failed. When this symptom occurs, follow the steps below.Field Remedy1. Right-click on the shared folder on the PC, select [Properties> Sharing], and place a check mark on both of the following messages "Share this folderon the network." and "Allow other users to change my files.".2. Register the folder in the address book once again in user mode.For detail procedures of registration, refer to Sending and Facsimile Guide [Storing/Editing Address Book Settings> Storing New Addresses> FileServer Addresses].

14.3.8 Jam (Main Unit)

14.3.8.1 010C JAM CODE: 2nd side of duplex print is jammed because of duplex inlet sensor coming off

0005-5923

iR C3100 / / / iR C3100N

[ Case in the field ]Description010C: Delay jam at duplex inlet sensor PS3A (3rd Delivery Frame Ass'y)CauseIn the field, this symptom occurred because the duplex inlet sensor came off.Field RemedyMake sure that the duplex inlet sensor at the duplex inlet guide unit does not come off. If it comes off, reinstall it securely.Duplex Inlet Sensor: FH7-7312

14.3.8.2 0111 Jam Code: Because of deformed connector pin of buffer pass unit

0006-1069

iR C3100 / / / iR C3100N

[ Case in the field ]Description0111 is a delay jam at the buffer inlet sensor (PS1B).Field RemedyIn the field, this symptom occurred because the feed motor did not rotate due to the deformed pin of the connector located deep inside the buffer passunit, resulting in a jam. So, inspect the connector to make sure that there is no problem with the pins.

14.3.8.3 Jam Immediately After Pickup (heavy paper, envelope, postcard)

0002-6207

iR C3100 / / / iR C3100N

<Cause>The heavy paper, envelope, or postcard was not given curling before it was set in the manual feed tray.

Chapter 14

14-36

<Field Remedy>Give heavy paper, envelope, or postcard curling of about 3 mm before placing it in the manual feed tray as shown.

F-14-25

[1] Direction of paper feedMemo:The remedy herein is indicated in the User's Manual for use by the user. If a similar jam recurs, advise the user to refer to the User's Manual (i.e., to curlthe edge of the paper).

14.3.8.4 0A0B JAM CODE occurred upon installation of Inner 2way Tray-C1

0005-5917

iR C3100 / / / iR C3100N

[ Case in the field ]Description0A0B: Stationary jam at the No. 3 delivery sensor PS5A (3rd Delivery Frame Ass'y)Field RemedyIn the field, this symptom occurred because the spring of the No. 3 delivery sensor lever came off (1 case). So, inspect the spring.Torsion Spring: FC5-1011

14.3.8.5 0B00/0B01 Jam Code: Supplementary descriptions

0007-9850

iR C3100 / / / iR C3100N / /

[ Manual-related ]Description1. 0B00: Door open jamIt is displayed when the front cover, the right cover or the optional products (cassette pedestal, buffer path, etc.) is opened during operation.2. 0B01: Door open jam (detected by software)It is like a logical jam. When an unexpected condition occurs in software, the host machine detects it and halts for itself. On some of the productscurrently in the market, the drive ass'y might keep rotating; however, on this product, the host machine diagnose its current condition and halts for itselffor protection purposes.

14.3.8.6 0D91 JAM CODE: Occurred at all cassettes upon installation

0005-1582

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]< Field Remedy >

As a result of inspection, it was found that this symptom occurred because the spring of the pre-registration sensor (PS9) flag was deviated from thehook portion (1 case).Generally speaking, the 0D91 jam code can be displayed when the paper size is wrongly designated (paper in shorter length than designated isdelivered).If the paper jam occurs at all the cassettes, check whether there are any abnormalities on the sensor (PS9), the sensor flag and its spring.

14.3.8.7 Pickup Faults (pickup from the side paper deck)

0002-1434


<Note>This symptom tends to occur when the deck adjuster is not correctly adjusted at time of installation.<Cause>The point of paper passage from the paper deck to the machine is too low, adversely affecting the latching to the machine; the resulting low pressure ofthe pull-off roller causes pickup faults.<Field Remedy>Turn the adjuster found on the bottom of the paper deck to adjust the height of the deck.<Remarks>If the adjuster is not adjusted correctly at time of installation, the following symptoms can also occur in addition to jams:1. the release lever movement tends to be heavy.2. the door tends to close more tightly at the rear than at the front.3. the deck may not easily settle in place.

[1]

Chapter 14

14-37

14.3.8.8 Delivery Delay Jam (label sheet)

0002-7023


<Cause>The glue used on the delivered label sheet stuck on the rib found where the feed path curves immediately in front of the delivery roller. The glue used onthe label sheet that follows joined the glue left by the preceding sheet, thus turning into a delivery delay jam.<Field Remedy>Clean the delivery path [1] to remove the glue left behind the label sheets.

F-14-26

14.3.8.9 Pickup Stationary Jam

0003-5010


<Cause>Paper moving past leaves lint behind it, which tends to collect around the sensor flag. The build-up of lint soon starts to hinder the movement of the sensorflag, at times preventing it from returning to its initial position.<Field Remedy>1) Remove the pickup unit in question.2) Clean the area around the sensor flag [1] using a blower brush or the like to remove the paper lint.

F-14-27

[1]

[1]

Chapter 14

14-38

3) Put the pickup unit back into place.

14.3.9 Jam (Document Feeder)

14.3.9.1 0094 Jam Code: Because of poor contact of Delivery Sensor (PI4) connector in DADF-L1

0006-2034

iR C3100 / / / iR C3100N

[ Case in the field ]Description0094 is an initial stationary jam at PI2, PI3, and PI4; while the 1st sheet is being picked, paper is detected within the feeder.CauseIn the field, this symptom occurred because the connector of the delivery sensor (PI4) had poor contact.Field RemedyCheck the paper detection state for the sensors listed below in service mode [COPIER> I/O> FEEDER].- Registration paper sensor (PI2): P001-Bit1 (1: paper detected, 0: no paper)- Read sensor (PI3): P001-Bit0 (1: paper detected, 0: no paper)- Delivery sensor (PI4): P005-Bit6 (1: no paper, 0: paper detected)If the results show "paper detected", make sure that the connector of the affected sensor(s) are securely fitted and that the sensor, the sensor flag, andthe springs are securely installed.

14.3.10 Error Code

14.3.10.1 E004-0001 Error Code: Displayed after opening/closing front panel

0005-1486

iR C3100 / / / iR C3100N


In the field, this symptom occurred for the following reasons (3 cases):During transportation, the front panel was held with an excessive force. As a result, the front panel actuator interfered with and detached the frontpanel sensor (PS22). The sensor came in contact with the sensor mount causing 5V line to be short-circuited.If the front panel sensor is damaged, replace it with a new one. At that time, visually inspect the front panel actuator to make sure that it does notinterfere with the sensor.Front Panel Sensor (PS22): FH7-7312

14.3.10.2 E010-0002 Error Code: Protection sheet for developing cylinder was not removed upon installation

0005-3463

iR C3100 / / / iR C3100N

[ Case in the field ]In the field, E010-0002 was displayed because the protection sheet for the developing cylinder was not removed upon installation.Be sure to remove the protection sheet by following the Installation Procedure and Service Manual [Chapter 2 Installation> Unpacking and Installation>Mounting the Cyan Developing Assembly].

14.3.10.3 E020 Error Code: Occurred upon installation because developer failed to be filled inside developing ass'y

0005-1489

iR C3100 / / / iR C3100N


In the field, this symptom occurred upon installation because a developing ass'y without developer being filled had been wrongly enclosed in thepackage.If this occurs, replace the affected developing ass'y:Developing Ass'y (BLACK): FM2-0056Developing Ass'y (YELLOW): FM2-0057Developing Ass'y (MAGENTA): FM2-0058Developing Ass'y (CYAN): FM2-0059

14.3.10.4 E020 Error Code and Toner scattering inside machine: Because wrong screw is used for fixing developing ass'y

0005-7894

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionE020 indicates that the drum or the developer-related errors occur. CauseAs a result of inspection, this symptom occurred because of the following fact. When the developing ass'y is fixed inside the developing rotary, a TPscrew was wrongly used although the designated stepped screw should have been used. Consequently, a clearance became wider between thedeveloping cylinder and the drum at a time of developing.Field RemedyMake sure that the developing ass'y is fixed with the designated stepped screw. In addition, move the developing ass'y with your hand to make surethat there is approximately 1.5 to 2.0mm-clearance in all directions.Stepped Screw: FS1-9003

14.3.10.5 E021-000x Error Code: Developing rotary does not rotate and abnormal noise comes from motor

0005-5650

iR C3100 / / / iR C3100N

Chapter 14

14-39

[ Inspected by Canon Inc. ]DescriptionE021 can be displayed when an error occurs in the developing rotary. The detail codes are:0001: The developing rotary home position cannot be detected.0002: The intervals of flag detection during rotation is too short or long.0003: The sensor does not detect the flag when the developing rotary stops at development point.CauseAs a result of inspection, it was found that the DC Controller PCB was unable to control the motor because it was faulty (1 case).Field Remedy1. Check whether or not the developing rotary receives any physical load. Rotate the developing rotary in a counterclockwise direction by hand to see whether it rotates smoothly. If any abnormality is found, eliminate the rootcause. No problem is found, go to the Step 2.2. Make sure that the connectors are securely fitted between J313 on the DC Controller PCB and the Rotary Motor (M8) or there is no pinched wire.No problem is found, go to the Step 3.3. Replace the DC Controller PCB with a new one. If the symptom still recurs, go to the Step 4.4. Replace the Rotary Motor with a new one.DC Controller PCB: FG3-2795Rotary Motor: FM2-0080

14.3.10.6 E021-0003 Error Code: Occurs during copy, not upon FAX reception but output becomes yellow

0005-7415

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE021-0003 can be displayed when the rotary HP sensor cannot detect the developing position detecting sensor flag although the developing rotary stopsat development point.CauseIn the field, this symptom occurred because of breakage of the developing position detecting sensor flag that is located on the rear rotary flange.Field RemedyVisually inspect the rear rotary flange to see whether or not the developing position detecting sensor flag is broken.Rear Rotary Flange: FC5-0299

14.3.10.7 E026-0x01 Error Code / Message [Remaining toner is low.] / Toner scattering inside machine

0005-4367

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE026-0x01 can be displayed when the toner concentration does not return to a normal level after replacement of the toner bottle and 5-time tonerrecovery sessions following the detection of toner absence.CauseIn the field, this symptom occurred because the toner shutter in the developing ass'y was not open completely and the toner was not supplied from thetoner bottle to the developing ass'y.Field RemedyBefore installing the developing ass'y into the host machine, be sure to slide and fix the toner shutter so as to cover the opening for toner. Then, installthe toner bottle.

14.3.10.8 E067-0100 Error Code: Because tension spring for Primary Transfer Roller comes off

0005-7405

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE067-0100 can be displayed when the value of the primary transfer output current measures abnormal two straight times.Field RemedyIn the field, this symptom occurred because the tension spring for the primary transfer roller shaft in the ITB came off. So, make sure that the springis securely installed.

14.3.10.9 E067-0100 Error Code: Because of condensation upon installation

0006-2033

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE067 can be displayed when the current readings are abnormal two times in succession when a reference voltage is applied to the primary transfer rollerduring ATVC control.CauseIn the field, this symptom occurred because of condensation inside the machine upon installation.Field RemedyIf condensation occurs inside the machine, unplug the power cord and leave it for a few hours. When the condensation disappears as a result of themachine being acclimated, plug the power cord and turn the power ON.

14.3.10.10 E067-0100 Error Code: Troubleshooting upon error code indication

0007-9846

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]DescriptionThis error code can be displayed when the current measured at the primary transfer ATVC is abnormal 2 times in succession.Field Remedy

Chapter 14

14-40

When this error code is displayed, perform the steps below.1. In service mode (Level 2) [COPIER> Display> HV-STS], make sure that the rightmost value for each "1ATVC" exceeds 3000.2. Check the following and take an appropriate measure against; condensation occurs inside the host machine, a spring for the primary transfer rollercomes off, or the shaft of the primary transfer roller is soiled where the leaf spring for applying transfer voltage comes in contact.3. Execute the following service mode [COPIER> Function> MISC-P> 1ATVC-EX (to execute the primary transfer ATVC forcibly)], and then checkthe service mode described in the Step 1 to make sure that the value is smaller than 3000. If not, the drum unit is likely to be faulty, replace it with anew one.

14.3.10.11 E070-0003 Error Code: Improper ground of ITB tension roller shaft in ITB unit

0005-4358

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]CauseAs a result of inspection, it was found that the grounding plate did not come in contact with the shaft of the ITB drive roller in the ITB unit, causing apoor ground (1 case). This grounding plate is used to establish a ground for the ITB tension roller to the ITB drive roller.E070-0003 can be displayed when the time that passes between the first detection of the ITB home position (HP) and the next HP detection is shorterthan a specific period of time.Field RemedyFollow the steps below:1. Make sure that the inner surface of the ITB has stains or scratches on it.2. Make sure that the ITB-HP sensor (PS19) operates normally.3. Make sure that the grounding plate properly comes in contact with the shaft of the ITB drive roller.Grounding Plate: FC5-0715ITB-HP Sensor (PS19): FH7-7630

14.3.10.12 E070-0003 Error Code: Because ITB-HP sensor (PS19) is soiled

0005-7411

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE070-0003 can be displayed when the time from the first detection of the ITB home position to the next detection is shorter than a specific period of time.Field RemedyIn the field, this symptom occurred because the ITB-HP sensor (PS19) was soiled. So, remove the ITB and clean the sensor with a blower brush and cleanthe inner of the belt with extra care for scratches.

14.3.10.13 E070-0003 Error Code: ITB HP sticker is soiled

0007-9859

iR C3100 / / / iR C3100N / /

[ Case in the field ]DescriptionIn the field, this error code was displayed because the ITB home position stickers (2 pcs.) inside of the ITB were soiled, and was resolved by cleaningthe stickers. When this symptom occurs, clean the stickers and the sensor.E070-0003 can be displayed when the time that passes between the first detection of the ITB home position (HP) and the next HP detection is shorterthan a specific period of time.

14.3.10.14 E100 / E110 Error Code: Occurred because J328 connector on DC Controller PCB was not securely fitted

0005-3197

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionE100 is a BD error and E110 is a fault of the laser scanner motor operation.

Field RemedyAs a result of inspection, it was found that the connector at J328 on the DC Controller PCB was not securely fitted (1 case). Check whether the connectorsare securely fitted between the laser scanner unit and the DC Controller PCB (J327, J328, J329), and whether there is no pinched cable.

14.3.10.15 E110 Error Code: Error occurred at the time when paper was delivered to transfer unit

0005-3235

iR C3100 / / / iR C3100N

[ Case in the field ]< Description >E110 can be displayed when a fault of the laser scanner motor operation occurs.< Field Remedy >In the field, it was found that the laser scanner unit was faulty (1 case).Check whether the connectors are securely fitted between the laser scanner unit and the DC Controller PCB (J327, J328, J329) or whether there is nopinched cable. If no problem is found, replace the Laser Scanner unit with a new one.Laser Scanner Ass'y: FM2-0041

14.3.10.16 E225-0001 Error Code: Scanning lamp came on

0005-5375

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE225-0001 indicates a CIS light intensity error occurs and can be displayed when the machine cannot find out whether the lamp has come on normallyduring shading correction at time of power-on or at the start of a job.

Chapter 14

14-41

CauseIn the field, this symptom occurred because the Contact Image Sensor (CIS) Ass'y was faulty.Field Remedy1. Make sure that the connectors are securely fitted between the CIS Ass'y - CIS Inverter PCB - Reader Controller PCB, and that there is no pinchedcable. If no problem is found, go to the Step 2.2. Replace the CIS Ass'y with a new one.Contact Image Sensor Ass'y: FM2-1563CIS Inverter PCB: FH3-7215Reader Controller PCB: FG3-3159

14.3.10.17 E315-0010/0034/0038 Error Code: Occurred during PCFAX transmission, then host machine rebooted

0005-1477

iR C3100 / / / iR C3100N


In the field, this symptom occurred because the Resolution Switch PCB was faulty (1 case).E315 can be displayed when the image data failure has occurred (The Resolution Switch PCB is faulty, the image memory (SDRAM) and HDD arefaulty or not securely fitted.)Make sure that the connectors on the Main Controller PCB are securely fitted or there is no pinched cables. If no problem is found, replace theResolution Switch PCB with a new one.Resolution Switch PCB: FG3-2728

14.3.10.18 E351-0000 Error Code: Occasionally occurs while host machine is being energized

0005-5916

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionE351 can be displayed when an Main Controller PCB (Sub) error occurs.CauseAs a result of inspection, it was found that this symptom occurred because the Main Controller PCB (Sub) was faulty.Field Remedy1. Make sure that the connectors are securely fitted between J1207 on the Main Controller PCB (Main) and Main Controller PCB (Sub), and there isno pinched wire.2. If this symptom recurs with a low frequency, it is possible that the Main Controller PCB (Sub) is faulty. So, replace it with a new one.Main Controller PCB (Sub): FM2-0209

14.3.10.19 E400-0002 Error Code: Because ADF Controller PCB is faulty

0005-5918

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE400 can be displayed when a feeder communication error occurs. The detail code 0002 indicates a reception status error.CauseIn the field, this symptom occurred because the ADF Controller PCB was faulty.Field RemedyMake sure that the connectors are securely fitted on the ADF Controller PCB, and between the ADF Controller PCB and the Main Controller PCB(Sub), and that there is no pinched wire. If no abnormality is found, replace the ADC Controller PCB with a new one.ADF Controller PCB: FG3-3124Main Controller PCB (Sub): FM2-0209

14.3.10.20 E500 (Finisher-P1)

0002-9116

iR C3100 / / / iR C3100N

<Cause 1>- The harness is faulty.<Field Remedy 1>Check the connection between J2 of the finisher controller PCB and the DC controller PCB of the host machine.<Cause 2>- The finisher controller PCB is faulty, or the host machine has a fault.<Field Remedy 2>- Replace the finisher controller PCB, or replace the DC controller of the host machine.

14.3.10.21 E505 (Finisher-P1)

0002-9118

iR C3100 / / / iR C3100N

<Cause>- The backup memory is inadequate.<Field Remedy>Initialize the RAM.Replace the finisher controller PCB.

14.3.10.22 E514 (Finisher-P1)

0002-9119

iR C3100 / / / iR C3100N

Chapter 14

14-42

<Cause 1>- The stack delivery motor (M2) is faulty.<Field Remedy 1>- Replace the stack delivery motor (M2).<Cause 2>- The return belt escape HP sensor (SR5) is faulty.<Field Remedy 2>Replace the return belt escape HP sensor (SR5).<Cause 3>- The stack retaining roll drive mechanism is faulty.<Field Remedy 3>Correct the stack retaining roll drive mechanism.

EX:Check to see that the drive cam [2] is under the belt arm [1].

F-14-28

<Cause 4>- The finisher controller PCB is faulty.<Field Remedy 4>Initialize the RAM.Replace the finisher controller PCB.

14.3.10.23 E530 (Finisher-P1)

0002-9120

iR C3100 / / / iR C3100N

<Cause 1>- The rear alignment motor (M4) is faulty.<Field Remedy 1>Replace the rear alignment motor (M4).<Cause 2>- The rear alignment HP sensor (SR4) is faulty.<Field Remedy 2>Replace the rear alignment HP sensor (SR4).<Cause 3>- The finisher controller PCB is faulty.<Field Remedy 3>Initialize the RAM.Replace the finisher controller PCB.

14.3.10.24 E531 (Finisher-P1)

0002-9121

iR C3100 / / / iR C3100N

<Cause 1>- A staple has jammed.<Field Remedy 1>Remove the staple.<Cause 2>- The stapler motor (M9) is faulty.- The stapler punching home position sensor (SR18) is faulty.<Field Remedy 2>- Replace the stapler.<Cause 3>- The finisher controller PCB is faulty.<Field Remedy 3>Initialize the RAM.Replace the finisher controller PCB.

14.3.10.25 E532 (Finisher-P1)

0002-9122

iR C3100 / / / iR C3100N

<Cause 1>

Chapter 14

14-43

- The stapler slide motor (M8) is faulty.<Field Remedy 1>Replace the stapler slide motor (M8).Check the harness between the stapler slide motor (M8) and the finisher controller PCB.<Cause 2>- The stapler slide HP sensor (SR6) is faulty.<Field Remedy 2>Replace the stapler slide HP sensor (SR6).Check the harness between the stapler slide HP sensor (SR76) and the finisher controller PCB.<Cause 3>- The stapler shift belt is faulty.<Field Remedy 3>Check the stapler shift belt.<Cause 4>- The finisher controller PCB is faulty.<Field Remedy 4>Initialize the RAM.Replace the finisher controller PCB.

14.3.10.26 E535 (Finisher-P1)

0002-9123

iR C3100 / / / iR C3100N

<Cause 1>- The swing cam motor (M5) is faulty.<Field Remedy 1>Replace the swing cam motor (M5).<Cause 2>- The swing cam HP sensor (SR7) is faulty.<Field Remedy 2>Replace the swing cam HP sensor (SR7).<Cause 3>- The stack delivery roller swing mechanism is faulty<Field Remedy 3>Replace the upper guide assembly.Correct the stack delivery motor swing mechanism.<Cause 4>- The finisher controller PCB is faulty.<Field Remedy 4>Initialize the RAM.Replace the finisher controller PCB.

14.3.10.27 E537 (Finisher-P1)

0002-9124

iR C3100 / / / iR C3100N

<Cause 1>- The front alignment motor (M3) is faulty.<Field Remedy 1>Replace the font alignment motor (M3).<Cause 2>- The front alignment HP sensor (SR3) is faulty.<Field Remedy 2>Replace the front alignment HP sensor (SR3).<Cause 3>- The finisher controller PCB is faulty.<Field Remedy 3>Initialize the RAM.Replace the finisher controller PCB.

14.3.10.28 E540 (Finisher-P1)

0002-9126

iR C3100 / / / iR C3100N

<Cause 1>- The stack tray shift motor (M7) is faulty.<Field Remedy 1>Replace the stack tray shift motor (M7).Adjust the belt tension of the stack tray shift motor (M7).

After mounting the motor back in place, loosen the screw [3] once and then tighten it. The spring [1] will automatically adjust the tension of the belt [2].

Chapter 14

14-44

F-14-29

F-14-30

<Cause 2>- The stack tray upper paper sensor (SR9) is faulty.- The stack tray lower paper sensor (SR10) is faulty.- The stack tray lower limit sensor (SR12) is faulty.- The stack tray upper limit sensor (SR13) is faulty.<Field Remedy 2>Replace the individual sensors.<Cause 3>- The finisher controller PCB is faulty.<Field Remedy 3>Initialize the RAM.Replace the finisher controller PCB.

14.3.10.29 E540-8003 Error Code: Occurs when Upper Tray ascends because of Back End Assist Plate coming off

0007-4030

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]Field RemedySince the Back End Assist Plate and the Back End Assist Button came off the Timing Belt in the Operation Tray Ass'y, there occurred a malfunctionin paper stacking operation, and E540-8003 was displayed when the upper tray ascended. When this symptom occurs, it is possible that the timing belthas been damaged. Thus, replace the belt with a new one and attach the assist plate and the assist button once again.FC5-3553 Timing BeltFC5-3554 Back End Assist PlateFC5-4715 Back End Assist Button

14.3.10.30 E542 Error Code: Saddle Delivery Tray of Saddle Finisher-Q2 not completely latched

0005-4373

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE542 can be displayed when the tray 2 shift motor (M38) is faulty.CauseIn the field, this symptom occurred because the cover of the saddle delivery tray was not completely latched (rear side, specifically) as a result ofopening/closing for jam clearance, causing the finisher tray to hit against the cover.Field RemedyMake sure that the cove of the saddle delivery tray is completely latched.

Chapter 14

14-45

F-14-31

14.3.10.31 E577 (Finisher-P1)

0002-9128

iR C3100 / / / iR C3100N

<Cause 1>- The paddle motor (M6) is faulty.<Field Remedy 1>Replace the paddle motor (M6).<Cause 2>- The paddle HP sensor (SRE8) is faulty.<Field Remedy 2>- Replace the paddle HP sensor (SR8).<Cause 3>- The paddle and the stacking wall drive mechanism are faulty.<Field Remedy 3>Check the paddle and the stacking wall drive mechanism..Check to see if the drive gear phase is correct.

Be sure to mount the 3 gears so that the groove [1] of gear B fully engages with the extensions of gears A and B.

F-14-32

<Cause 4>- The finisher controller PCB is faulty.<Field Remedy 4>Initialize the RAM.Replace the finisher controller PCB.

Chapter 14

14-46

14.3.10.32 E602-0001 Error Code: Ticktack sound is heard upon start-up and then the error code is displayed

0005-4356

iR C3100 / / / iR C3100N

[ Case in the field ]n the field, it was found that the HDD was faulty.E602-0001 can be displayed when the machine cannot recognize the HDD or cannot find BOOTDEV at start-up. Follow the steps below (Described in the Service Manual [Chapter 14 Self Diagnosis > Error Code Details> E602 in detail]).Field Remedy1. Make sure that the 2 types of cables (for Power Supply and IDE) that come from the HDD are securely fitted. If the symptom still recurs, go to theStep 2.2. Turn the power OFF and then ON while pressing the numeric keys 1+9 simultaneously. The recovery program will automatically start and the LCDon the control panel will be shut off (blackened). When the LCD comes on, turn the power OFF/ON. - If the host machine starts up normally, reinstall the system software (SYSTEM, LANG, RUI). - If the symptom still recurs, go to the Step 3.3. Replace the HDD with a new one and start up the host machine in SafeMode (turn the power ON while pressing 2+8 keys). Format the HDD (ALL)and download the system software (SYSTEM, LANG, RUI) using the SST, and then turn the power OFF/ON. If the symptom still recurs, go to theStep 4.4. Replace the Main Controller PCB (Main) with a new one.HDD: WM2-5188Main Controller PCB Ass'y (Main): FG3-3221Note: After replacement of the HDD, be sure to follow the instructions described in the Service Manual [Chapter 12 Standards and Adjustments >Electrical Components > After Replacing the HDD].

14.3.10.33 E602-0202 Error Code: Recovered after HD-CLEAR

0005-4357

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyE602-0202 can be displayed when no image data exists although it should be stored in [FSTDEV] (the image storage area in the HDD). This error isdetermined by the data held in the SRAM on the SRAM Board PCB Ass'y. So, the host machine will not recover by replacement of the HDD withoutinitializing the SRAM. Executing [HD-CLEAR] in service mode will initialize the image storage area and update the data in the SRAM.Consequently, when any E602-related error codes occur, do not replace the HDD first. Follow the instructions described in Service Manual [Chapter14 Self Diagnosis > Error Code Details > E602 in detail].Outline of procedures1. Partition check and recovery processIn service mode [COPIER> Function> SYSTEM> CHK-TYPE], enter [1]. Select [HD-CHECK] and press [OK]. Upon completion, turn the powerOFF/ON.- If the host machine recovers, download the system software (SYSTEM, LANG, RUI).- If the symptom still recurs, go to the Step 2.2. Partition initializationIn service mode [COPIER> Function> SYSTEM> CHK-TYPE], enter [1]. Select [HD-CLEAR] and press [OK]. Upon completion, turn the powerOFF/ON. - If the host machine recovers, download the system software (SYSTEM, LANG, RUI). - If the symptom still recurs, go to the Step 3.3. Replacement of HDD and system software downloadReplace the HDD with a new one and start up the host machine in SafeMode (turn the power ON while pressing 2+8 keys). Format the HDD (ALL)and download the system software (SYSTEM, LANG, RUI) using the SST, and then turn the power OFF/ON.HDD: WM2-5188Note: After replacement of the HDD, be sure to follow the instructions described in the Service Manual [Chapter 12 Standards and Adjustments >Electrical Components > After Replacing the HDD].

14.3.10.34 E602-0402 Error Code: Recovered after HD-CLEAR

0005-4359

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyE602-0402 can be displayed when no image data exists although it should be stored in [FSTPDEV] (the image storage area in the HDD). This error isdetermined by the data held in the SRAM on the SRAM Board PCB Ass'y. So, the host machine will not recover by replacement of the HDD withoutinitializing the SRAM. Executing [HD-CLEAR] in service mode will initialize the image storage area and update the data in the SRAM.Consequently, when any E602-related error codes occur, do not replace the HDD first. Follow the instructions described in Service Manual [Chapter14 Self Diagnosis > Error Code Details > E602 in detail].Outline of procedures1. Partition check and recovery processIn service mode [COPIER> Function> SYSTEM> CHK-TYPE], enter [1]. Select [HD-CHECK] and press [OK]. Upon completion, turn the powerOFF/ON.- If the host machine recovers, download the system software (SYSTEM, LANG, RUI).- If the symptom still recurs, go to the Step 2.2. Partition initializationIn service mode [COPIER> Function> SYSTEM> CHK-TYPE], enter [1]. Select [HD-CLEAR] and press [OK]. Upon completion, turn the powerOFF/ON. - If the host machine recovers, download the system software (SYSTEM, LANG, RUI). - If the symptom still recurs, go to the Step 3.3. Replacement of HDD and system software downloadReplace the HDD with a new one and start up the host machine in SafeMode (turn the power ON while pressing 2+8 keys). Format the HDD (ALL)and download the system software (SYSTEM, LANG, RUI) using the SST, and then turn the power OFF/ON.HDD: WM2-5188Note: After replacement of the HDD, be sure to follow the instructions described in the Service Manual [Chapter 12 Standards and Adjustments >Electrical Components > After Replacing the HDD].

Chapter 14

14-47

14.3.10.35 E602-0111 Error Code

0005-5184

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE602-0111 can be displayed when an error occurs in the DOSDEV (retains multipurpose data). The suspect causes are HDD contact failure, HDDfailure, main controller PCB (Main) failure.Remedy1. Turn the power OFF and make sure that the 2 types of cables (for Power Supply and IDE) that come from the HDD are securely fitted. If the symptomstill recurs, go to the Step 2.2. Replace the HDD with a new one and start up the host machine in SafeMode (turn the power ON while pressing 2+8 keys). Format the HDD (ALL)and download the system software (SYSTEM, LANG, RUI) using the SST. If the symptom still recurs, go to the Step 3.3. Replace the Main Controller PCB (Main) with a new one.HDD: WM2-5188Main Controller PCB (Main): FG3-3221

14.3.10.36 E602-0113 Error Code: Because of faulty HDD

0005-7407

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionE602-0113 can be displayed when a readout error occurs in the general data storage area of the HDD.CauseAs a result of inspection, it was found that the HDD was faulty.Field RemedyFollow the steps below:1. Partition check and recovery processIn service mode [COPIER> Function> SYSTEM> CHK-TYPE], enter [1]. Select [HD-CHECK] and press [OK]. Upon completion, turn the powerOFF/ON.- If the host machine recovers, reinstall the system software (SYSTEM, LANG, RUI).- If the symptom still recurs, go to the Step 2.2. Partition initializationIn service mode [COPIER> Function> SYSTEM> CHK-TYPE], enter [1]. Select [HD-CLEAR] and press [OK]. Upon completion, turn the powerOFF/ON. - If the host machine recovers, reinstall the system software (SYSTEM, LANG, RUI). - If the symptom still recurs, go to the Step 3.3. Replacement of HDD and system software downloadReplace the HDD with a new one and start up the host machine in SafeMode (turn the power ON while pressing 2+8 keys). Format the HDD (ALL)and download the system software (SYSTEM, LANG, RUI) using the SST, and then turn the power OFF/ON.HDD: WM2-5188Note: After replacement of the HDD, be sure to follow the instructions described in the Service Manual [Chapter 12 Standards and Adjustments >Electrical Components > After Replacing the HDD].

14.3.10.37 E674-0001 Error Code: Because J1210 connector is not securely fitted on Main Controller PCB (Main)

0005-5919

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionE674-0001 can be displayed when the fax board can be detected, but cannot communicate with the host machine.CauseAs a result of inspection, this symptom occurred because the connector at J1210 on the Main Controller PCB (Main) was not securely fitted.Field RemedyMake sure that the connectors are securely fitted between J1210 on the Main Controller PCB (Main) and the FAX board, and there is no pinched wire.

14.3.10.38 E732-0001 Error Code: Reader Controller PCB is faulty

0005-5182

iR C3100 / / / iR C3100N

[ Case in the field ]DescriptionE732-0001 can be displayed when a communication error occurs.CauseIn the field, this symptom occurred because the Reader Controller PCB was faulty.Field Remedy1. Make sure that the connector between the host machine and the reader unit is securely fitted.2. Make sure that the connectors on the Reader Controller PCB are securely fitted or there is no pinched cables.3. Remove and insert the Main Controller PCB (Sub) from the Main Controller PCB (Main). If the symptom still recurs, go to the Step 4.4. Replace the Reader Controller PCB with a new one.Reader Controller PCB: FG3-3159Main Controller PCB (Sub): FM2-0209

14.3.10.39 E732-0001 Error Code: iRC3100 locks up during copying

0005-6475

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]Description

Chapter 14

14-48

E732-0001 can be displayed when a reader communication error occurs.CauseAs a result of inspection, it was found that this symptom occurred because of poor soldering of J1302-34pin on the Main Controller PCB (Sub).Field Remedy1. Make sure that the connectors are securely fitted between J1302 on the Main Controller PCB (Sub) and J502 on the Reader Controller PCB and thatthere is no pinched cable.2. If no problem is found, replace the Main Controller PCB (Sub) with a new one.Main Controller PCB (Sub): FM2-0209Reader Controller PCB: FG3-3159

14.3.10.40 E732-0001 Error Code: Because of poor contact of SDRAM

0006-1067

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionE732-0001 indicates that a reader communication error has occurred.Field RemedyAs a result of inspection, it was found that this symptom occurred because the SDRAM was not securely fitted on the Main Controller PCB. So, removeand insert the SDRAM once again.

14.3.10.41 E747-8702 / E747-00FF Error Code: Scanning lamp keeps lighting up at its home position when making a copy

0005-3467

iR C3100 / / / iR C3100N

[ Case in the field ]< Description >E747 indicates that IC1010 (for image processing ASIC) or IC1012 (memory control/communication control ASIC, CPU) on the Main ControllerPCB has a fault (e.g., image data transfer error).< Field Remedy >In the field, this symptom occurred because the Main Controller PCB (Sub) was faulty (1 case). Remove and reinsert the Main Controller PCB(Sub). If the symptom still recurs, replace it with a new one.Main Controller PCB (Sub): FM2-0209

14.3.10.42 E747-0031 Error Code: Half of image becomes blank when printing list in user mode

0005-5922

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionE747 can be displayed when an error (e.g., image data transfer error) occurs in IC1015 (image processing ASIC) or IC1012 (memory control/communication control ASIC, CPU) on the Main Controller PCB.CauseAs a result of inspection, it was found that this symptom occurred because the Main Controller PCB (Main) was faulty.Field RemedyMake sure that the connectors are securely fitted on the Main Controller PCB and there is no pinched wire. If there is no abnormality, replace the PCBwith a new one.Main Controller PCB (Main): FG3-3221

14.3.10.43 E803-0002 Error Code: Front Door Switch (SW3) is faulty

0005-7409

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionE803-0002 can be displayed when it is detected that 13V is not supplied to the 13V line that is connected by the front door switch (SW3) upon closureof the front door.Field RemedyAs a result of inspection, it was found that the front door switch (SW3) was faulty and 13V line was not connected, leading to this symptom. So, checkwhether the front door switch works normally.Front Door Switch (SW3): WC2-5327

14.3.10.44 E803-0001/E227-0004 Error Code: Poor soldering on Printer Power Supply PCB

0005-7412

iR C3100 / / / iR C3100N

[ Inspected by Canon Inc. ]DescriptionE803-0001 can be displayed when it is detected that 24V is not supplied to the 24V line that is connected by the front door switch (SW3) upon closureof the front door.E227-0004 can be displayed when it is detected that 24V is not supplied to the 24V line of the Reader unit when indicates that an error has occurred insupplying power to the Reader unit, and can be displayed when it is detected that the 24V line opens or there is no output.CauseAs a result of inspection, it was found that 24V was not output due to poor soldering on the Printer Power Supply PCB, leading to this symptom.Field RemedyFollow the steps in the designated order.1. Check whether the front door switch (SW3) works normally.2. Make sure that the connectors are securely fitted between the Printer Power Supply PCB, the Controller Power Supply PCB, and the DC ControllerPCB, and also that there is no pinched cable.3. If no problem is found, replace the Printer Power Supply PCB with a new one.Printer Power Supply PCB: FM2-0190 (220/240V), FM2-0216 (100/120V)

Chapter 14

14-49

14.3.11 FAX # Code

14.3.11.1 #751 Fax Error Code: Occurs occasionally when sending to PC

0008-0952

iR C3100 / / / iR C3100N / /

[ Case in the field ]DescriptionThis error code occurred in an environment where two computers and iRC3100 are connected into the broadband router incorporating switching hub.#751 indicates a condition where the server does not start up or the network is disconnected.Field RemedyIn the field, this symptom was corrected by changing the IP address obtaining method from "automatic" to "fix" in the connected computers. To bemore specific, place a check mark on "Use the following IP address" instead of "Obtain an IP address automatically" and enter the IP address.

14.3.12 FAX ## Code

14.3.12.1 ##100 FAX Error Code: Occurs frequently when sending to a specific party

0008-2798

iR C3100 / / / iR C3100N / /

[ Case in the field ]DescriptionIn the field, this symptom was solved after the machine at the receiving side was connected to a different telephone line. When this symptom occurs,follow the steps below.Field Remedy1. Slow down the sending start speed to 9600bps.2. If the symptom recurs, check the line quality where this machine is connected.3. If no problem is found in step 2, ask the receiving party to check their line quality or to connect to a different telephone line.##100 indicates that the number of times the procedural signal has been transmitted exceeds its specification during transmission because the line qualityis poor.

14.3.13 Specifications-Related FAQ

14.3.13.1 FAQ on Main Unit Specifications

14.3.13.1.1 Differences between [Energy Save Mode], [Sleep Mode] and [Low Power Mode]

0005-1298

iR C3100 / / / iR C3100N


The following describes the specifications:a. Energy Save ModeEnergy Save Mode is activated/deactivated by a press on the Power Save key. It lowers the fixing temperature and thus reduce the powerconsumption. The rate of saving is selectable in user mode [Common Settings> Energy Save Mode (-10%, -25%, -50% and no return time].

b. Low Power ModeLow Power Mode will shut off only the +24V power supply and will automatically be shifted from standby after the predetermined time has lapsed.The period of time until Lower Power Mode starts can be specified in user mode [Timer Settings> Low-power Mode (10 min. to 4 hours)].The fixing temperature is controlled at 140 degrees C and a specific period of recovery time will be required.

c. Sleep ModeSleep Mode will lower the power consumption below the two modes above. It is activated when the control panel power switch is turned OFF orafter the predetermined time has lapsed. The period of time until Sleep Mode starts can be specified in user mode [Timer Settings> Auto Sleep Time(10 min. to 4 hours)]. The fuser is turned OFF and a specific period of recovery time will be required. This mode can be turned OFF in servicemode [COPIER> Option> USER> SLEEP> 0 (1: ON by default)].

Note:Since Low Power Mode cannot be turned OFF in accordance with Energy Start Program although Sleep Mode can be, the host machine will shiftfrom standby to Low Power Mode after 4 hours at the longest. If Sleep Mode is activated and the period of time until Low Power Mode starts isshorter than that of Sleep Mode, the host machine will shift from standby to Low Power Mode and then to Sleep Mode. However, in the contrarycase, the host machine will shift to Sleep Mode without shifting to Low Power Mode.

14.3.13.1.2 Network settings (IP Address, Subnet mask) when using Service Support Tool (SST)

0005-1302

iR C3100 / / / iR C3100N


If you start up the host machine in normal mode (turning the power ON while pressing 1+7 simultaneously) or in safe more (turning the power ONwhile pressing 2+8 simultaneously), the IP address of the host machine is fixed at the one for servicing and thus no additional settings are required.

Configure the computer for SST as below and connect it to the host machine.IP address: 172.16.1.160Subnet mask: 255.255.255.0

14.3.13.1.3 How to make [Mail Box] tab not display on LCD

0005-1304

iR C3100 / / / iR C3100N

Chapter 14

14-50


You can select in service mode whether or not the mail box functions are displayed on the LCD. In order not to display the [Mail Box] tab, changethe setting in service mode (LEVEL 2) [COPIER> Option> BODY> UI-BOX> 0].

14.3.13.1.4 How to clear System Administrator Password

0005-1306

iR C3100 / / / iR C3100N


In service mode [COPIER> Function> CLEAR> PWD-CLR> OK] and turn the power OFF/ON.

14.3.13.1.5 Card Reader-C1: How to restrict copy impression limit only for color copy when using Card Reader

0005-1308

iR C3100 / / / iR C3100N


In user mode [System Settings> Dept. ID Management> On > Register Dept. ID/Password> select a department whose impression limit you wantto set> Edit> Turn Limits On/Off and Set Page Limits> press On for Color Copy Print> enter the page limit restriction> OK].

For more detail, refer to the Reference Guide > System Manager Settings > Department ID Management.

14.3.13.1.6 Tandem copy and remote copy

0005-1315

iR C3100 / / / iR C3100N


Tandem copy and remote copy are not supported with this product.

14.3.13.1.7 How to set [Different Size Originals] as Standard Send Settings for FAX transmission

0005-1319

iR C3100 / / / iR C3100N


1. Select 'Different Size Originals' mode:On 'Send' screen, press [Scan Settings> Option> Special Features> Different Size Originals> Done].

2. Register 'Different Size Originals' mode as 'Scanning Mode':On 'Send' screen, press [Scan Settings> Store/Erase], select any item, press [Store> 'Do you wish to overwrite the previous setting?'> Yes] andregister the name as necessary, and finally press [Done].

3. Set the registered scanning mode as 'Standard Send Setting':In user mode [Communications Settings> Common Settings> TX Settings> Edit Standard Send Settings], and press 'Scanning Mode' to select thescanning mode where [Different Size Originals] has been registered.

14.3.13.1.8 Card Reader-C1: How to clear card counter

0005-1321

iR C3100 / / / iR C3100N


In user mode [System Settings> Dept. ID Management> On> Page Totals], select the department whose page total you want to erase, and press[Clear].

14.3.13.1.9 Function [Two-page Separation] is inoperative under [Special Features] when using ADF

0005-1324

iR C3100 / / / iR C3100N


This is a specification constraint of this product. [Special Features> Two-page Separation] is inoperative when a document is placed on the ADF.

14.3.13.1.10 Functions [Flaming] and [Blanking] are inoperative under [Special Features> Area Designation> Pen Entry] when using ADF

0005-1326

iR C3100 / / / iR C3100N


This is a specification constraint of this product. When a document is placed on the ADF, [Special Features> Area Designation> Pen Entry> Flamingor Blanking] is inoperative. However, the following feature is available: [Special Features> Area Designation> Numeric Key Entry> Flaming orBlanking].

14.3.13.1.11 How to print documents that has failed to be forwarded (forwarding errors)

0005-1329

iR C3100 / / / iR C3100N

Chapter 14

14-51


In user mode [Communications Settings> Common Settings> TX Settings> Handle Documents with Forwarding Errors> Always Print> OK].

14.3.13.1.12 Upgrading DCON/RCON

0005-1330

iR C3100 / / / iR C3100N


When upgrading DCON and RCON using the Service Support Tool, only the normal mode (simultaneous press of 1+7 and turning the power ON)is available.

The network settings on a computer for the SST should be:IP address: 172.16.1.100Subnet mask: 255.255.255.0

14.3.13.1.13 How to deactivate [Sleep Mode] [Low Power Mode]

0005-1349

iR C3100 / / / iR C3100N


[Sleep Mode] can be deactivated in service mode; however, [Low Power Mode] cannot be in accordance with Energy Start Program.Accordingly, the host machine will automatically be shifted from standby state to sleep state after 4 hours at the longest.

14.3.13.1.14 Finisher-Q1/Saddle Finisher-Q2: Necessary options when installing Finisher

0005-1399

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThe following option is necessary when installing the finisher:Buffer Path Unit-C1

14.3.13.1.15 Recovery time from [Energy Save Mode]

0005-1404

iR C3100 / / / iR C3100N


The following describes the recovery time for each rating of the energy save mode that is selectable in user mode [Common Settings> Energy SaverMode]-10%: approx. 50 sec.-25%: approx. 80 sec.-50%: approx. 110 sec. None (no return time): approx. 3 sec.* Conditions: 100V 50Hz

14.3.13.1.16 Unable to select [Stack Bypass Settings] button

0005-1470

iR C3100 / / / iR C3100N


If [Stack Bypass Standard Settings] is set at [On], the button [Stack Bypass Settings] does not work. In user mode [Common Settings> Stack BypassStandard Settings], select [Off].

14.3.13.1.17 Booklet copy function

0005-1511

iR C3100 / / / iR C3100N


The booklet copy function enables the original to be copied or printed into a booklet and can be set under [Special Features> Booklet]. To be morespecific, two pages of the original are copied or printed on a single sheet (four pages in duplex mode), and the pages are arranged in the proper order.When the host machine is equipped with the Saddle Finisher-Q2, the saddle stitching, the pages are folded and stapled in two locations, is available.

14.3.13.1.18 Saddle stitching function (Necessary option and applicable paper size)

0005-1513

iR C3100 / / / iR C3100N


In order to make the saddle stitching function available, the Saddle Finisher-Q2 is required. The applicable paper sizes for saddle stitching are A3,B4, A4R, 11x17, LTRR.

Chapter 14

14-52

14.3.13.1.19 How to shorten recovery time from Energy Save Mode (sleep state)

0005-1587

iR C3100 / / / iR C3100N


1. If the host machine is in [Energy Save Mode]; a mode activated by pressing the Power Save key, the recovery time can be shortened by thefollowing setting: In user mode [Common Settings> Energy Saver Mode> None (no recovery time)].2. If the host machine is in [Low Power Mode] and [Sleep Mode]; modes automatically shifted from standby state, it is impossible to shorten therecovery time.

14.3.13.1.20 [Free Size] button does not appear when attempting to use stack bypass for paper source

0005-1593

iR C3100 / / / iR C3100N


This is a specification constraint of this product.If the paper size to be used is standard, select the appropriate size on the screen of [Selecting the Paper Size]. If it is irregular, press [Irreg. Size]button and enter the paper size.

14.3.13.1.21 Stack Bypass Standard Settings: How to register arbitrary paper size and paper type as standard mode for stack bypass

0005-1913

iR C3100 / / / iR C3100N


In user mode [Common Settings> Stack Bypass Standard Settings> On> Register], select any paper size and paper type.Once the above setting is done, it is unnecessary to select the size and type for stack bypass. So, it is convenient if the customer always uses paperof the same size and same type for stack bypass.ÅB

14.3.13.1.22 Copy Tray-J1: Necessary setting upon installation

0005-3464

iR C3100 / / / iR C3100N

[ Manual-related ]Field Remedy

The following setting must be done when installing the Copy Tray-J1:In service mode [COPIER> Option> ACC> OUT-TRAY (whether or not the third delivery tray is installed], change the set value from [0] to [1]. Then,turn the power OFF/ON.[0]: absent (at time of shipment/after RAM initialization)[1]: present

14.3.13.1.23 Finisher-Q1/Saddle Finisher-Q2: Can paper be delivered to the 3d tray (Copy Tray-J1) on machine equipped with Finisher-Q1

or Saddle Finisher-Q2?

0005-3474

iR C3100 / / / iR C3100N


Because of specification constraints, paper cannot be delivered to Copy Tray-J1 when the machine is equipped with Finisher-Q1 or Saddle Finisher-Q2.

14.3.13.1.24 Finisher-Q1/Saddle Finisher-Q2: Can paper be delivered to the inner tray on machine equipped with Finisher-Q1 or Saddle

Finisher-Q2?

0005-3476

iR C3100 / / / iR C3100N


Because of specification constraints, paper cannot be delivered to the inner tray (on Buffer Path Unit-C1) when the machine is equipped with Finisher-Q1or Saddle Finisher-Q2.

14.3.13.1.25 Necessary steps after replacement of Reader Controller PCB (initializing RCON): without using SST

0005-3478

iR C3100 / / / iR C3100N

[ Manual-related ]< Field Remedy >Before replacing the Reader Controller PCB (initializing RCON), be sure to generate the latest P-PRINT printout.a. Adjustments for host machine1. Initialize the RCON in service mode [COPIER> Function> CLEAR> R-CON]. Then, shut down the control panel switch and turn the power OFF/ON.2. Enter the values indicated in the P-PRINT printout you have previously generated for the following:- Standard white plate white level data [COPIER> Adjust> CCD> W-PLT-X/Y/Z]- Offset value against color displacement caused by copyboard glass [COPIER> Adjust> CCD> BOOK-RG]- Offset value against color displacement caused by stream reading glass [COPIER> Adjust>CCD >DF-RG]- CIS read position adjustment (fixed reading) [COPIER> Adjust> ADJ-XY> ADJ-X]- Main scanning direction position adjustment (fixed reading) [COPIER> Adjust> ADJ-XY> ADJ-Y]

Chapter 14

14-53

- Shading position adjustment (fixed reading) [COPIER> Adjust> ADJ-XY> ADJ-S]- Sub scanning direction color displacement correction [COPIER> Adjust> CCD> CCDU-RG]- Auto gradation correction target value [COPIER> Adjust> PASCAL> OFST-P-Y/M/C/K]3. Check the P-PRINT to see whether or not the value [COPIER> Option> BODY> CCDLUT] is set at [0]. If a value other than [0] was set, enter thatvalue once again and make the adjustment in service mode [COPIER> Function> CCD> LUT-ADJ2] by using D-10 chart.b. Adjustments for ADF1. Enter the values indicated in the P-PRINT printout you have previously generated for the following:- Main scanning direction position adjustment (stream reading) [COPIER> Adjust> ADJ-XY> ADJ-Y-DF]- Original stop position adjustment [FEEDER> Adjust> DOCST]- Original feed speed (magnification) adjustment [FEEDER> Adjust> LA-SPEED]2. Make adjustments using the following items:- Tray width adjustment [FEEDER> Function> TRY-A4, TRY-A5R, TRY-LTR, TRY-LTRR]- CIS read position adjustment (stream reading) [COPIER> Function> INSTALL> STRD-POS]- White level adjustment [COPIER> Function> CCD> DF-WLVL1, DF-WLVL2]

14.3.13.1.26 Horizontal registration failure: How to adjust horizontal registration for main cassettes and Cassette Feeding Unit-Y1

0005-4354

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedySlide out the cassettes and detach the cover (lower front). Loosen the fixing screw on the adjusting plate with a screw driver and move it back and forthto adjust the margin.

14.3.13.1.27 Want to change intervals of image stabilization control / Want to decrease number of auto gradation correction

0005-4362

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyBecause of specification constraints, the settings of the image stabilization control timing cannot be changed. For the descriptions of the control timing,refer to the Service Manual [Chapter 7 Image Formation > Image Stabilization Control].When the following settings are effective, the intervals of this control will become longest.- In user mode [Common Settings> Energy Saver Mode> None (no recovery time)]- In user mode [Timer Settings> Auto Sleep Time > 4 hours]- In user mode [Timer Settings> Low-power Mode> 4 hours]The control timing may vary depending on several factors such as output volume or fixing temperature.

14.3.13.1.28 How to set copy standard mode at 'Black'

0005-4363

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedySet the copy standard mode at 'Black'. Follow the steps below: 1. On the screen of [Copy], select [Black] from the list of color.2. In user mode [Copy Settings> Standard Settings], press [Store].

14.3.13.1.29 Applicable paper sizes

0005-4377

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThe following lists paper sizes that can be loaded in each paper input:Cassette: A3, LDR, B4, LGL, A4, LTR, A4R, LTRR, B5, A5R, B5R, STMTR, EXE, 12x18, SRA3, Com10, Monarch, DL, ISO-C5ISO-B5, YOKEINo. 4Manual Feed Tray: A3, LDR, B4, LGL, A4, LTR, A4R, LTRR, B5, A5R, B5R, STMTR, EXE, 12x18, A5, STMT, SRA3, Postcard A6R Modified,Double Postcard A5/A5R Modified, A4/A4R Modified, Com10, Monarch, DL, ISO-C5ISO-B5, YOKEI No. 4Side Paper Deck-Q1: A4, LTRFor more details, refer to the Service Manual [Chapter 1 Introduction > Product Specification > Types of Paper].

14.3.13.1.30 Applicable paper types

0005-4380

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThe following lists paper types that can be loaded in each paper input:Cassette: Plain Paper (64-105g), Recycled Paper (64-105g), Heavy Paper (106-163g), OHT, 3-Hole Paper, Tracing Paper, EnvelopeManual Feed Tray: Plain Paper (64-105g), Recycled Paper (64-105g), Heavy Paper (106-163g), OHT, Postcard, 4-Plane Postcard, Label Paper, 3-HolePaper, Tracing Paper, EnvelopeSide Paper Deck-Q1: Plain Paper (64-105g), Recycled Paper (64-105g), 3-Hole PaperFor more details, refer to the Service Manual [Chapter 1 Introduction > Product Specification > Types of Paper].

14.3.13.1.31 How to fix Ethernet setting at 10BASE-T

0005-4382

iR C3100 / / / iR C3100N


Chapter 14

14-54

In user mode [System Settings> Network Settings> Ethernet Driver Settings> Auto Detect], select [Off]. Then, select [10BASE-T] for [Ethernet Type].

14.3.13.1.32 LCD on control panel does not come on (start up) for about 10 seconds when host machine recovers from sleep state

0005-5383

iR C3100 / / / iR C3100N

[ Manual-related ] DescriptionThis is a specification constraint of this product. The LCD on the control panel does not come on for about 10 seconds until the HDD starts up followinga press of the control panel switch.

14.3.13.1.33 Description about [User Inboxes] functions

0005-5393

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyYou can store scanned documents or data sent from a computer into any User Inbox by selecting it from 100. There are three different document types;[Scan Doc.], [Print Doc.], and [System Doc.], depending on how you store it.Images of documents in User Inboxes can be viewed, sent to a desired destination, printed and printed by merging multiple documents on the LCD ofiRC3100 as well as through Remote UI.Note: Documents that can be sent to a desired destination and can be viewed through Remote UI are the ones stored as [System Doc.]. As for [Scan.Doc.] and [Print Doc.], they cannot be sent and only thumbnails are displayed through Remote UI.

14.3.13.1.34 Description about [Memory RX Inbox] functions

0005-5397

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyFax/I-Fax documents received in memory are stored in the Memory RX Inbox as [System Doc.]. Images of documents can be viewed only throughRemote UI. Documents can be sent to a desired destination and printed on the LCD of iRC3100 as well as through Remote UI, but cannot be printedby merging multiple documents.

14.3.13.1.35 Description about [Confidential Fax Inboxes] functions

0005-5400

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyYou can transfer Fax/I-Fax documents received in memory in the Memory RX Inbox to any Confidential Fax Inbox by selecting it from 50.Documents will be stored as [System Doc.]. Images of documents can be viewed only through Remote UI. Documents can be printed on the LCD ofiRC3100 as well as through Remote UI, but cannot be sent to a desired destination and printed by merging multiple documents.

14.3.13.1.36 [Scan Doc.] stored in User Inboxes

0005-5402

iR C3100 / / / iR C3100N

[ Manual-related ]Fleid Remedy

When a document is scanned in the screen of [Mail Box], it will be stored as [Scan Doc.]. The image quality equals to the one when copied. Imagesof documents can be viewed on the LCD of iRC3200; however, only thumbnails are displayed through Remote UI. It cannot be sent to a desireddestination.

14.3.13.1.37 [System Doc.] stored in User Inboxes

0005-5404

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyA document that is scanned in the screen of [Send] be stored as [System Doc.]. The image will be saved at the resolution configured upon scanning.equals to the one when it is copied. Images of documents can be viewed on the LCD of iRC3200 as well as through Remote UI. Documents can besent to a desired destination.ÅB

14.3.13.1.38 [Print Doc.] stored in User Inboxes

0005-5406

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemdyA document that is sent through printer drivers will be stored as [Print Doc.]. Images of documents can be viewed on the LCD of iRC3200; however,only thumbnails are displayed through Remote UI. It cannot be sent to a desired destination.

14.3.13.1.39 When choosing A4R or LTRR for paper size of stack bypass, OHP film cannot be specified

0005-5980

iR C3100 / / / iR C3100N

[ Manual-related ]Description

Chapter 14

14-55

Because of a specification constraint, OHP films cannot be fed in A4R or LTRR direction from the stack bypass.

14.3.13.1.40 Is [Offset] feature available with iRC3100?

0005-5991

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThe [Offset] feature is not available with iRC3100. If any of Finisher products is installed, it will become available.

14.3.13.1.41 Is Newspaper mode available? / Background is fogged when making a copy of newspaper

0005-5993

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyNewspaper mode is not available. Before making a copy of newspaper, adjust the background color as follows:a. Adjustment of background colorPress [Special Features> Image Quality Adjustment> Remove Background> Fine Adjustment] to adjust the background color. Adjusting it in a minusdirection lightens the color.For your information, it will be easier to copy newspaper from now on if you save the adjustment results above in mode memory and display it on thecopy screen.b. How to save it in mode memory1. While the adjustment of background color is being effective, press Special Features> Mode Memory, select either of M1 through M9, and press Storeto save the current state.2. Press Register Name to register the name of the selected mode. Our recommendation is 'Newspaper'.3. In user mode [Copy Settings> Standard Key 1 (or 2) Settings], select [Mode Memory] from Group and the applicable mode memory (e.g.,Newspaper). As a result, 'Newspaper' button will appear in the bottom of the copy screen.

14.3.13.1.42 How to disable to display job histories (logs) stored by iRC3100

0005-5994

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionAfter iR Security Kit-A1 is installed as an option, a new function will be added to enable/disable to display the job histories.Upon its installation, follow the steps below:In service mode [COPIER> Option> USER> LGSW-DSP], change from [0] to [1].[0]: disable display in user mode (default)[1]: enable display in user modeConsequently, a new item [Job Log Display] will appear in user mode [System Settings]. In order to disable to display the job histories, set it to 'Off'.

14.3.13.1.43 Necessary actions after replacement of drum unit

0005-7447

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyPerform the operations [a] and [b].a. Initialization of Drum Unit1. In service mode [COPIER> Function> CLEAR> DRM-LIFE], press OK. Initialization will take approximately 1 minute.2. In service mode [COPIER> Display> MISC> DRM-LIFE], make sure that the value shows [0]. If it does not, repeat the step 1 once again.3. Write the value of the following service mode in the drum initial value label (Remarks field) and attach the label to the front of the drum unit.COPIER> Adjust> HV-PRI> DR-I-INT (Drum film thickness current initial value)b. Auto Gradation AdjustmentIn user mode [Adjustment/Cleaning> Auto Gradation Adjustment> Full Adjustment].

14.3.13.1.44 How to output Fax-received document from any specified paper drawers

0005-9660

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIn user mode [Common Settings> Drawer Eligibility For APS/ADS> Receive/Fax], select 'Off' for paper drawers except for the ones from which youwant to output Fax-received documents.

14.3.13.1.45 Differences between [Full Adjustment] and [Quick Adjustment] of Auto Gradation Adjustment

0005-9663

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThere are two kinds of adjustments in the auto gradation adjustment mode.- Quick AdjustmentThis is a quick and simple recalibration that is made to the gradation, density, and color settings of the machine. Recalibration is made inside themachine by spreading a gradation pattern on the ITB and measuring it, so no test print is output.- Full AdjustmentThis is a precise recalibration that is made to the gradation, density, and color settings of the machine. The procedure involves making test prints andplacing them on the copy board glass for scanning.Note: It is recommended that you select [Full Adjustment] when performing an automatic gradation adjustment. Select [Quick Adjustment] for quickbut less complete adjustments between regular full adjustment recalibrations.

Chapter 14

14-56

14.3.13.1.46 How to temporarily take out toner cartridge in use

0005-9666

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIn order to temporarily take out the toner cartridges in use for the purpose of cleaning or parts replacement, select the following service mode so thatthe developing rotary will rotate and stop at the point where the desired toner cartridge can be removed. So, select the desired color and press the OKkey.Service mode [COPIER> Function> MISC-P> DEV-DR-Y/M/C/K]Note: Be sure NOT to use the above service mode when a new toner cartridge is installed. If you install a new one by using this service mode,[Remaining Toner] indication in [Consumables] window will not be reset. Consequently, a message prompting to replace the toner cartridge will appearalthough toner still remains. When the toner cartridge is replaced with a new one, follow the instructions that will be indicated after the replacementmessage has appeared.

14.3.13.1.47 What is [Auto Offline] feature?

0005-9669

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionIf [Auto Offline] is set to 'On' in user mode, iRC3100 automatically goes offline after the network scan function is used.How to Set:In user mode [System Settings> Auto Online/Offline> Auto Offline], set it to 'On'.The machine will go offline after the period of time specified in user mode [Timer Settings> Auto Clear Time] has lapsed. Note that if [Auto ClearTime] is set to '0' (none), the machine will go offline approximately 2 minutes later.

14.3.13.1.48 How to print list of destinations registered in address books and one-touch buttons

0005-9671

iR C3100 / / / iR C3100N

[ Manual-related ]Field Remedy1. In user mode, press [Report Settings].2. Press [Print List> Send> Address Book List].3. Select an address book from Address Book 1 through 10 or One-touch Buttons. Then, press [Print List].4. A message 'Do you wish to print list?' will appear. Then, press [Yes] so that the list will be printed out.

14.3.13.1.49 Function limitation when security key is not inserted

0005-9672

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionAt the time of shipment from the factory, printing/RX printing are possible even without inserting the security key. A change in user mode setting candisable all the functions.In user mode [System Settings> Limit Functions with the Security Key Off], select [Partial Functions] (default) or [All Functions].- Partial Functions: Printing/RX printing are possible; however, copying, Mailbox, report outputting (manual), TX, Remote UI, Remote scan areimpossible.- All Functions: All the functions are impossible.

14.3.13.1.50 What is [Auto Online] feature?

0005-9676

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionIn order to use the network scan function, iRC3100 needs to be switched to online. If [Auto Online] is set to 'On', the machine automatically goes onlinewhen you press [Scan] on the Basic Features screen. How to set:In user mode [System Settings> Auto Online/Offline> Auto Online], set it to 'On'.

14.3.13.1.51 How to resend document, which has failed to send, to new destination

0005-9677

iR C3100 / / / iR C3100N

[ Manual-related ]Field Remedy1. Set [Erase Failed TX] to 'OFF'. The default setting is 'ON'. In user mode [Communications Settings> Common Settings> TX Settings> Erase FailedTX> OFF].2. Press [System Monitor> Send> Status], select the document whose destination you want to change and press [Details].3. Change the destination and press the OK key.4. Select the document whose destination you have changed, and press [Details].5. Press [Resend].

14.3.13.1.52 Differences between Normal Mode and Safe Mode in Download Mode for iRC3100

0006-0083

iR C3100 / / / iR C3100N

[ Manual-related ]

Chapter 14

14-57

DescriptionThere are two different modes in the download mode of iRC3100. Note that servicing fixed IP address (17.16.1.100) will be automatically set up whenthe host machine is connected with the SST.a. Normal Mode1. Normal mode becomes effective when the following operations are performed:Turn the power ON while pressing the numerical keys "1"+"7".When the machine becomes ready ("FIXIP" at the upper right of the LCD), enter the service mode and select [COPIER> Function> SYSTEM>DOWNLOAD> OK].2. Downloading DCON and RCON is possible only in this mode.3. Uploading the service mode data stored in DCON and RCON is possible only in this mode.- SramDCON.bin: DC Controller PCB data- SramRCON.bin: Reader Controller PCB dataNote: Be sure not to download/upload [SramImg.bin] as it is for R&D.b. Safe Mode1. Safe mode becomes effective by turning the power ON while pressing the numerical keys "2"+"8". It is used when the host machine cannot be startednormally or after replacing the HD with the service part.2. Initializing the HDD is possible only in this mode.3. Uploading the service mode data stored in DCON and RCON is NOT possible in this mode. Be sure not to download/upload [SramImg.bin] as it isfor R&D.

14.3.13.1.53 Auto Orientation is not functioned when Different Size Original mode is set

0006-1055

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionBecause of a specification constraint, the Auto Orientation is not performed when the Different Size Original mode is set.The above is described in Copy Guide [Special Copying Features - Scan Settings and Notifications > Different Size Originals].

14.3.13.1.54 Explanations about "trimming" and "masking" functions

0006-1060

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyThe trimming and masking functions are available with the iRC3100 series. However, these function terms have been changed from trimming to"Framing" and masking to "Blanking".In place of the editor function, you can designate up to four areas using the edit pen on the preview screen, or using the numeric keys on the inch entrypop-up screen.Press [Special Features> Area Designation], and select [Pen Entry] or [Numeric Key Entry].For more details, refer to Copying Guide [Special Copying Features - Image Editing> Area Designation].

14.3.13.1.55 DADF-L1: Can originals with different widths and lengths be fed at once? Different size originals function

0006-1062

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionDADF-L1 can feed different size originals not only with same widths but with different widths. The different size originals in the followingcombinations are applicable: A3 and B4, B4 and A4R, A4 ad B5, B5 and A5Be sure to align the top edge of the originals with the back edge of the feeder if you are placing originals with different widths.

14.3.13.1.56 How to print documents in monochrome that have been scanned in full color and stored into User Inbox

0006-1072

iR C3100 / / / iR C3100N

[ Manual-related ]Field Remedy1. Select the document to print from the desired User Inbox, and press [Print] key.2. Press [Color Selection Drop-Down List] and select [Black].3. Press [Start Print] key.

14.3.13.1.57 When selecting [PDF (Compact)] as File Format, color mode is automatically changed to [Auto-Color Select (Full Color/

Grayscale)] in scan settings

0006-1077

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyBecause of a specification constraint, [PDF (Compact)] cannot be selected if you select a combination of "Color Mode" and "Resolution" other than thefollowing three. - Auto-Color Select (Full Color/Grayscale) 300x300dpi- Full Color 300x300dpi- Grayscale 300x300dpiIf you want to select [PDF (Compact)] as a file format, select either of the combinations above.

14.3.13.1.58 How to disable display of message "Prepare a new fixing unit."

0006-1081

iR C3100 / / / iR C3100N

Chapter 14

14-58

[ Manual-related ]Field RemedyIn service mode (Level 2) [COPIER> Option> BODY> FXMSG-SW], set it to "0" (default: 1).0: not display1: display

14.3.13.1.59 Stamping Original feature is invalid when Different Size Original mode is set

0006-1087

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThis is a specification constraint of this product. The Stamping Original mode cannot be used with the Document Size Select (Other Size), Two-pageSeparation, or Different Size Originals mode.

14.3.13.1.60 Heaters (Reader Heater, Cassette Heater, Paper Deck Heater, Cassette Pedestal Heater) is not energized

0006-1380

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionOn a machine equipped with one or some of the heaters above and the Heater PCB-B1, the heaters are energized only when the switch of the heater isturned ON and either of the following "a" or "b" is satisfied.a. The power switch of iRC3100 is turned OFF.b. iRC3100 is in Sleep Mode 2, in which only all-night power is supplied to the Main Controller PCB and FAX PCB.However, iRC3100 does not go into Sleep Mode 2 under the following conditions:1. Either of the following optional products is installed.- ISDN board- TokenRing board- USB board- PS-E12. Either of the following settings is effective.Power Consumption:- Energy Consumption in Sleep Mode is set to "High".FAX:- Memory Lock Start Time and Memory Lock End Time are specified.- Daily Activity Report Time under Fax Activity Report setting is set to "On".I-FAX:- The POP interval for E-Mail/I-Fax is set at longer than 1 minute.Network:- DHCP is set to "On".- AppleTalk is set to "On".- NetWare is set to "On".- SMB printing is set to "On".Report:- Daily Activity Report Time is set to "On".3. There is a send job that is stored in memory and will be sent at a later time (Delayed Send mode).In summary, in order to energize the heaters during the sleep mode on a machine without the optional products listed in "1", it is necessary to clear allthe settings listed in "2".

14.3.13.1.61 Copy numbers per minute (CPM) during continuous printing in black

0006-2567

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionBasically, the specification of iRC3100 states that the number of copies per minute is 31 CPM under the following condition: continuous printing in black,A4-sized paper, image duty 5%. However, depending on the image duty, a message "Adjusting gradation. Please wait a moment." is displayed on the perminute becomes fewer.The reason of this symptom is that iRC3100 has two modes "Patch Image Creation Control" and "ACR Control" in order to stabilize the density of devel-oper inside the Bk developing unit during printing. Depending on the image duty of originals to be copied/printed, the number of these controls will bechanged and finally the number of copies per minute becomes fewer.The following shows the measurement results of copy numbers by image duty:- up to 35%: 31CPM- up to 70%: 22CPM- up to 100%: 16.8CPMFor your information, in the case of full-color printing, the "Patch Image Creation Control" is executed between colors (while the developing rotary rotatesand stops at each color's developing point), and furthermore the colors' developing units do not have the mechanism for the "ACR Control" to collect thewaste carrier unlike the Bk developing unit. Consequently, the copy numbers (7CPM for A4) will not be affected depending on the image duty for full-color printing.

14.3.13.1.62 DRM-LIFE is not reset to "0" even after executing drum life clear / Initialization of drum unit: Upon replacement of drum unit

0007-9806

iR C3100 / / / iR C3100N / /

[ Inspected by Canon Inc. ]DescriptionAfter replacing the drum unit with a new one, the following service mode was executed: [COPIER> Function> CLEAR> DRM-LIFE (initialization ofthe drum unit)] and "OK" was indicated; however, the set value in service mode [COPIER> Display> MISC> DRM-LIFE] was not reset to "0". As aresult of inspection, this symptom occurred because the service mode was executed before the host machine became ready. Be sure to execute theservice mode after making sure that the host machine becomes ready.

Chapter 14

14-59

14.3.13.1.63 How to replace toner cartridge by specifying color: When message "Remaining toner is low." is displayed

0007-9809

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionIf you want to replace the toner cartridge by specifying the color, follow the steps below.Field Remedy1. In service mode (Level 2) [COPIER> Option> BODY> T-CRG-SW], set it to "1" and turn the power OFF/ON.2. A button "Specified Toner Replacement" appears under user mode [Adjustment/Cleaning]. Press it and select the color you want to change beforereplacement.Note: Please do not change the service mode setting above unless a request from your customer is made (e.g. wants to replace the toner cartridge inadvance in order to make a huge number of copy although the toner still remains.). In principle, avoid any replacement by specifying the color as muchas possible because the remaining toner is wasted and a toner leakage might occur when the cartridge is removed.

14.3.13.1.64 How to clear message "Remaining toner is low." / Message "Remaining toner is low." does not disappear even after

replacement of toner cartridge

0007-9811

iR C3100 / / / iR C3100N / /

[ Case in the field ]DescriptionSince the above message prompts for customers to prepare a new toner cartridge, it is not necessary to replace the cartridge at that time. There are somecases in the field that the toner cartridge is replaced by rotating the developing rotary; however, instruct your customer not to do that when the abovemessage is displayed. The message will not be cleared even if a new cartridge is installed.When replacing the cartridge, follow the instructions appearing on the LCD when the message "Replace toner cartridge." is displayed. The host machinerecognizes a new cartridge and then clears the message.If the toner cartridge has been replaced and your customer wants to clear the message, follow the steps below.1. In service mode (Level 2) [COPIER> Option> BODY> T-CRG-SW], set it to "1" and turn the power OFF/ON.2. A button "Specified Toner Replacement" appears under user mode [Adjustment/Cleaning]. Press it, select the color which has been changed andopen/close the toner supply port cover.3. Reset the service mode setting in step 1 to "0".

14.3.13.1.65 Feed/Separation Rollers: Different appearance between original and service part, between host machine and cassette

pedestal

0007-9813

iR C3100 / / / iR C3100N / /

[ Verified by Canon Inc. ]DescriptionIn the factory, two different kinds of the feed/separation roller with different appearance are used for both the host machine and the cassette pedestalfor manufacturing reasons. These rollers are of equal performance. The following are differences between the rollers.1. There is no groove on the roller surface, and the core is black. It is assigned as a service part (Part No. FC5-6934).2. There is a groove on the roller surface, and the core is gray. It is not assigned as a service part.

14.3.13.1.66 Necessary steps for counters after replacing fixing ass'y or fixing roller

0007-9814

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyWhen replacing the fixing ass'y or the fixing roller, follow the steps below to reset the counter.1. When replacing it with a new one:In service mode [COPIER> Counter> MISC> FX-UP-RL], press the counter (left) and press the clear key. 2. When replacing it with a one which has already been used as a temporary solution:In service mode [COPIER> Counter> MISC> FX-UP-RL], press the counter (left) and enter the counter of the installed fixing ass'y (or fixing roller).

14.3.13.1.67 Necessary steps after replacement of color developing ass'ys

0007-9816

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyWhen replacing either of the color developing ass'ys, follow the steps below:1. In service mode [COPIER> Function> INSTALL> STIR-Y/M/C], press the OK key.2. In service mode [COPIER> Function> INSTALL> INIT-Y/M/C], press the OK key.Note: When replacing all the colors' simultaneously, select [INIT-3].3. In service mode [COPIER> Function> INSTALL> SPLY-H-Y/M/C], press the OK key.4. Record the readings in the following service modes on the service label.- COPIER> Adjust> DENS> SGNL-Y/M/C- COPIER> Adjust> DENS> REF-y/M/C5. In user mode [Adjustment/Cleaning> Auto Gradation Adjustment], perform [Full Adjustment].

14.3.13.1.68 How to check estimated remaining days before next replacement of consumable parts

0008-0482

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionIn service mode [COPIER> Counter> MISC] and [COPIER> Counter> DRBL-1/DRBL-2], the rightmost reading for each consumable parts indicates

Chapter 14

14-60

how many days are left before the next replacement.

14.3.13.1.69 Want to erase all documents stored in Conf. Fax Inbox at once

0008-0950

iR C3100 / / / iR C3100N / /

[ Case in the field ]DescriptionDocuments stored in the Conf. Fax Inbox can be erased on a one-by-one basis only. In order to erase the documents in Conf. Fax Inbox or MemoryRX Inbox, select the desired document and press [Erase].Note: All the documents stored in User Inbox can be erased at once by pressing [Select All].

14.3.13.1.70 Equation to calculate estimated remaining days before next replacement of consumable parts

0008-0951

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionThe remaining days before next replacement of consumable parts are calculated from the following equation: (L x D / C) - DD: Days between installation of the host machine (or part replacement) and to date, C: Counter, L: Limit (life of the parts)Note that the remaining days are just reference because they are predicated on that the host machine will be continuously used at the same pace as before.

14.3.13.1.71 Card Reader-C1: Card cannot be recognized (Card No. 2500)

0008-1566

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionAccording to the specification of the card reader, any number from "1" through "2001" can be entered as the smallest number of the card. Since 1000cards starting with the entered number are acceptable, in order to make the card reader recognize the card "2500", enter any number from "1501" through"2001" as the smallest number.Field RemedyIn service mode [COPIER> Function> INSTALL> CARD], enter any number from "1501" through "2001".

14.3.13.1.72 Is short connector available for temporarily disconnecting Card Reader-C1?

0008-2868

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionThis machine does not have a short connector available for Card Reader-C1. At power-on after disconnecting the card reader, E719-0011 will bedisplayed.In order to perform service work with the card reader disconnected, follow the steps below to clear the error code.1. In service mode [COPIER> Function> CLEAR> ERR], press OK, turn the control panel switch OFF and turn the main power OFF/ON. A windowfor the department ID and the password will appear.2. In service mode [COPIER> Function> CLEAR> PWD-CLR], press OK, turn the control panel switch OFF and turn the main power OFF/ON.

14.3.13.1.73 Card Reader-C1: Magnetic type cards cannot be recognized although optical type cards can be used normally

0008-2870

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionIt is possible that the number of the magnetic type card is out of the applicable range which has been registered in the host machine. In order to use theboth types, follow the steps below:Field Remedy1. In service mode [COPIER> Function> INSTALL> CARD], enter the smallest number of the cards among the both.2. Turn the control panel switch OFF and turn the main power OFF/ON. 1000 consecutive cards from the entered number can be used.Note: If a card you want to use is out of the applicable range, it cannot be used regardless of its type.

14.3.13.1.74 Want to know estimated life of ITB Cleaning Blade, Guide for replacement

0008-2871

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionThe ITB cleaning blade is designated to be replaced at one hundred thousand images.- One sheet of mono-color image corresponds to 1 image.- One sheet of full-color image corresponds to 4 images.Accordingly, use the following numbers as a guide for replacement of the ITB cleaning blade:- 100,000 sheets when the machine is used exclusively for mono-color printing.- 25,000 sheets when the machine is used exclusively for full-color printing.The page counter can be checked in service mode [COPIER> Counter> DRBL-1> T-CL-BD].FC5-0368 Transfer Cleaner Blade

14.3.13.1.75 Card Reader-C1: Is it possible to use optical type cards which were used for other card reader?

0008-6210

iR C3100 / / / iR C3100N / /

[ Manual-related ]

Chapter 14

14-61

DescriptionThe optical type cards are common between models, so they can be used for Card Readder-C1.

14.3.13.1.76 Types of staple mode of Saddle Finisher-Q2

0008-6211

iR C3100 / / / iR C3100N / /

[ Manual-related ]Description1-point stapling, 2-point stapling, and center binding are available for Saddle Finisher-Q2.Note: Center binding is not available for Finisher-Q1.

14.3.13.1.77 Necessary steps after replacement of Black developing ass'y

0008-8126

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyFollow the steps below:1. In service mode [COPIER> Function> INSTALL> STIR-K], press the OK key.2. In service mode [COPIER> Function> INSTALL> SPLY-H-K], press the OK key.3. In service mode [COPIER> Counter> MISC> DV-UNT-K], clear the reading.4. In user mode [Adjustment/Cleaning> Auto Gradation Adjustment], perform [Full Adjustment].

14.3.13.1.78 How to activate AppleTalk settings

0008-8141

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyIn user mode [System Settings> Network Settings> AppleTalk Settings], press "On" for AppleTalk.

14.3.13.2 FAQ on Send Specifications

14.3.13.2.1 Address cannot be erase

0005-1337

iR C3100 / / / iR C3100N


An address cannot be erased if it is registered in one-touch button or as a group. In such a case, cancel it from one-touch button or the group inadvance.

14.3.13.2.2 Documents stored in Mail Box (Inbox) are lost

0005-1341

iR C3100 / / / iR C3100N


Documents stored in the mail box (Inbox) will automatically be erased three days later by default. In order to prevent the documents from beingerased, change the settings in user mode [Mail Box Settings> User Inboxes Settings> select an Inbox to be changed> Time Until Doc. Auto Erase],enter '0'.

14.3.13.2.3 'TIFF/JPEG' is not indicated in pull-down menu of File Type

0005-1343

iR C3100 / / / iR C3100N


If you want to select 'TIFF/JPEG' as a file type, press 'Divide into Pages' button in advance.

14.3.13.2.4 How to send documents or images to designated folder in computer: Windows (SMB)

0005-1391

iR C3100 / / / iR C3100N

[ Manual-related ]Field Remedya. Preparation on computer:Create a new folder as a shared folder on your computer where you want to send documents (or images).b. Settings on iRC3100: Register the designated folder in one of the address books on Send screen.1. In user mode [Address Book Settings> Register Address> Register New Address> File].2. Enter [Name] and select any address book from Address Book 1 through 10.3. Select "Windows (SMB)" for [Protocol].4. Configure [Host Name], [File Path], [User] and [Password]. You can specify [Host Name] and [File Path] by pressing [Browse] button. For moredetails, refer to Sending and Facsimile Guide [Basic Sending Methods> Specifying Destinations> Using the New Address Tab> Specifying a FileServer> Using the Browse Key (Windows (SMB)).How to send:On [Send] tab, press [Address Book/Server], select the folder from the address book, and press [Start] so that the documents or images will be sentto the designated folder.

Chapter 14

14-62

14.3.13.2.5 How to make [Send] tab not display on LCD

0005-1413

iR C3100 / / / iR C3100N


You can select in service mode whether or not the send functions are displayed on the LCD. In order not to display the [Send] tab, change the settingin service mode (LEVEL 2) [COPIER> Option> BODY> UI-SEND> 0].

14.3.13.2.6 How to clear logs (job history, job record)

0005-1474

iR C3100 / / / iR C3100N


In service mode [COPIER> Function> SYSTEM> CHK-TYPE> 1] and press [OK] key. Then, select [HD-CLEAR] and press [OK] key. Turn thepower OFF/ON so that the logs will be cleared. Note that the data stored in Inboxes will also be cleared at that time.The log of FAX transmission/reception can be cleared in service mode [FAX> CLEAR].

14.3.13.2.7 How to send E-mail

0005-4352

iR C3100 / / / iR C3100N

[ Manual-related ]Feild RemedyThere are two different sending methods.a. How to send an e-mail to a destination that is not registered in the address book:1. Set the document to be sent.2. Press [Send] tab> [E-mail] under New Address> [E-mail Address], type an e-mail address and press OK.3. Press [Send Settings] and enter each item (Send Doc. Name, Subject, Message, Reply-to, Sender's Name).4. Press [E-mail Priority] to select the priority, and [File Format] to select the format of the document to send. Then, press the Start key.b. How to send an e-mail to a destination that is registered in the address book:1. Set the document to be sent.2. Press [Send] tab> [Address Book/Server], and select the desired destination. 3. Press [Send Settings] and enter each item (Send Doc. Name, Subject, Message, Reply-to, Sender's Name).4. Press [E-mail Priority] to select the priority, and [File Format] to select the format of the document to send. Then, press the Start key.For your information, the following describes how to register addresses:In user mode [Address Book Settings> Register Address> Register New Address> E-mail], type the name in the [Name] field and the e-mail addressin the [E-mail Address] field. Then, press OK.

14.3.13.2.8 Is iR C3100i equipped with SEND function as standard?

0005-4361

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyiR C3100i is equipped with SEND function as standard.In order to equip iR C3100, iR C3100N and iR C3100F with SEND function, the following options are required:- Color Send Kit-C1- Resolution Switching Board-A1If the PS print server is installed, iR 256MB Expansion RAM is also required.

14.3.13.2.9 Does iRC3100 equip function to change copy ratio when sending? / [Copy Ratio] key does not appear on [Send] screen

0005-5177

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionBecause of a specification constraint, iRC3100 and iRC3200 series do not equip a function to change the copy ratio when sending.

14.3.13.2.10 How to print list of destinations registered in one-touch buttons

0005-5370

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThe following describes how to print a list of the destinations:In user mode [Report Settings> Print List> Send> Address Book List> One-touch Buttons], press [Print List] key.

14.3.13.2.11 How to modify [Standard Send Settings]

0005-5381

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionIn user mode [Communications Settings> Common Settings> TX Settings> Edit Standard Send Settings], press the Scanning Mode drop down list andthe File Format drop down list to select the mode. Then, press OK and done repeatedly until the Send Basis Features screen appears.

Chapter 14

14-63

14.3.13.2.12 When document with handwritten letters is sent by Fax, letters look patchy on received document

0005-5652

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyWhen sending an original with light penciled-letters, select [Text] from the original type drop down list.How to set1. After specifying the destination on the Send screen, press [Scan Settings> Option].2. Press the original type drop down list and select [Text]. Then, press OK.If the texts are still light, go to the step 3. If you want to sharpen the texts, go to the Step 4.3. Press [Scan Settings> Option]. Deepen the scanning exposure by pressing the scanning exposure adjustment button.4. Press [Scan Settings> Option> Special Features> Sharpness > High].

14.3.13.2.13 Documents that failed to be forwarded were automatically erased

0005-5986

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedySelect [Always Print] or [Store/Print] for [Handle Documents with Forwarding Errors] in user mode [Communications Settings> Common Settings>TX Settings]. The default factory setting is [Off]. For more details, refer to Sending Guide on page 8-8.Note that the above setting change is effective when [Erase Failed TX] is set to 'On' (Erases jobs after sending, whether the transmission endssuccessfully or with an error.) in user mode.

14.3.13.2.14 File format that can be selected in "Send" tab

0006-0079

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThe following file format can be selected:a. [TIFF/JPEG]: Sends images in either the TIFF (Black-and-White) or JPEG (Grayscale/Color) format.b. [TIFF/PDF]: Sends images in either the TIFF (Black-and-White) or PDF (Grayscale/Color) format.c. [PDF/PDF]: Sends the file in the PDF format regardless of the color mode.d. [PDF(Compact)]: Can be selected when any color mode is set other than Auto-Color Select (Full COlor/Grayscale) or Black-and-White, and when300x300dpi is set.Note: [TIFF/JPEG] will appear in place of [TIFF/JPEG] when "Divide into Pages" button is pressed.

14.3.13.2.15 How to cancel send jobs waiting to be processed or being sent (E-mail / IFAX / Sending to File Server / Storing in User Inbox)

0008-0937

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionIn order to cancel a send job while it is waiting to be processed, or while it is being sent, follow the steps below.Field RemedyPress [System Monitor> Send> Status> select the send job to be canceled> Cancel]. The message "Is it OK to cancel?" is displayed on the LCD, sopress [Yes].Note: The canceled send job is displayed as "NG" (No Good) on the Log screen. And, a send job while it is being sent might be sent depending on inwhat timing [Cancel] is pressed.

14.3.13.3 FAQ on UFR Specifications

14.3.13.3.1 USB Interface Board: Installation location

0005-1410

iR C3100 / / / iR C3100N


Install it at J1103 on the Main Controller PCB.

14.3.13.3.2 OS (Operating System) which supports UFR printer functions

0005-1415

iR C3100 / / / iR C3100N


The following OSs (operating system) support UFR printer functions: Windows98/Me/2000/XP/Server 2003(32bit).

14.3.13.3.3 Description about [Print After Completing RIP]

0005-5386

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIf [Print After Completing RIP] is enabled, the fist page is printed after all the pages in the job have been processed. Although it may take longer toprint the first page, the remaining pages in the job will be printed more quickly. This is useful when several people are using the machine or when usinganother function, such as the Copy function, because the printing time for a print job is reduced.

Chapter 14

14-64

How to enable [Print After Completing RIP]:In user mode [Printer Settings> Settings> Print After Completing RIP> On].

14.3.13.3.4 How to disable color print on printer driver

0005-7448

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIn the printer driver, click [Quality] tab > select [Monochrome] from the color mode drop down list.

14.3.13.3.5 Image is shifted by 1.5mm to trailing edge (in sub scanning direction) on postcard loaded on stack bypass: via UFR,

Windows98

0005-7450

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIn the printer driver, select [Properties> Finishing] and change the settings in [Binding Location] and [Gutter].For more details, refer to xxxxxx

14.3.13.3.6 Can page numbers be added on copies/prints?

0005-9664

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionIt is impossible to add page numbers on copies. As for prints, it is possible with UFR printer driver-installed computers (Windows 98/Me/2000/XP/Server2003).How to set:[Print]> [Properties]> [Page Options]> [Layout Options]> place a check mark on [Print Page Number] > select numbering location from the drop downlist

14.3.13.3.7 How to store printing data into Inbox via UFR: OS is Windows

0005-9673

iR C3100 / / / iR C3100N

[ Manual-related ]Field Remedy1. [Print]> [Properties]> [Page Setup]> select [Store] from the job processing method drop down list.2. A message box appears saying that 'Output Destination switched to Store mode. Open the Store Destination dialog box by …'. Click OK.3. Click a small button [Store Destination] in the right side of [Store], and type the data name and select any Inbox to save. In the default settings, adocument will be stored into the Inbox numbered [00] in the file name of year, day, and time at printing.

14.3.13.3.8 How to make booklet copy by merging multiple documents via UFR: OS is Windows

0005-9675

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionBy merging multiple documents, the following features become invalid although they have been specified for each document:Duplex printing, Booklet copy, Copy numbers, Saddle stitches, Transparency interleaving, Color mode, and Output methodField Remedy1. [Print]> [Properties]> [Page Setup]> select [Edit and Preview] from the job processing method drop down list.2. A message box appears saying that 'Output Destination switched to Edit and Preview mode.'. Click OK and print the document. [Canon PageComposer] dialog box will appear and the printed document will be saved there.3. Repeat the Steps 1 and 2 so that all the documents will be saved in [Canon Page Composer].4. In [Canon Page Composer] dialog box, select all the documents you want to merge and click [Edit > Combine].5. A window for merging the documents will appear. It is possible to change the sequence of the documents in [Document List] tab.; however,impossible to change the sequence of the pages.6. Click [Print Settings] tab> Select [Booklet Printing] from the print style drop down list and select a particular paper size.7. After configuring necessary settings such as copy numbers, click [Combine].8. The combined document will be saved in [Canon Page Composer] dialog box. Select it and click [File]> [Proof Print] or [Print]. If [Print] is selected,the document will be erased after being printed.

14.3.13.3.9 How to print 2nd side upside down in duplex printing

0006-1378

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIn the printer driver properties, select Finishing tab and change Binding Location from "Long Edge (Left)" to "Short Edge (Top)".

14.3.13.3.10 How to fix print color in black and white (monochrome)

0008-2796

iR C3100 / / / iR C3100N / /

[ Manual-related ]Description

Chapter 14

14-65

Depending on application software in use, the file could be printed in color although "black and white printing" is selected on the printer driver.Field RemedyIn user mode [Printer Settings> Settings> Color Mode], select [Black and White] and press OK so that data is printed in black only even if the originalis in color.

14.3.13.3.11 How to restrict computers that can send data (print job, I-FAX)

0008-2830

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field Remedya. How to set permitted PCs:a-1. In user mode [System Settings> Network Settings> TCP/IP Settings> IP Address Range Settings> Setting/Browsing Range> Permit IPAddress(es)> Apply Settings> ON].a-2. If a single address is to be set, press [Single Address] and enter the IP address and finally press [OK]. If multiple addresses are to be set, press[Multiple Addresses] and enter the IP addresses in [First Address] and [Last Address], and finally press [OK].b. How to set rejected PCs:b-1. In user mode [System Settings> Network Settings> TCP/IP Settings> IP Address Range Settings> Setting/Browsing Range> Reject IPAddress(es)> Apply Settings> ON].b-2. Do the same thing in step 2 above.

14.3.13.4 FAQ on G3FAX Specifications

14.3.13.4.1 Function to inhibit Direct Mail (DM)

0005-1407

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThis product does not support the function to inhibit the host machine from receiving direct mails.

14.3.13.4.2 How to darken scanning density of FAX-transmitted document

0005-1585

iR C3100 / / / iR C3100N


Make an adjustment in user mode [Adjustment/Cleaning> Exposure Recalibration> Send (B&W)].

14.3.13.4.3 Necessary settings for FAX/TEL Auto Switch

0005-1590

iR C3100 / / / iR C3100N

[ Case in the field ]Field RemedyIn user mode [Communications Settings> Fax Settings> RX Settings> RX Mode], select [FAX/TEL Auto Switch].

14.3.13.4.4 Can I-FAX/ FAX send and receive color documents?

0005-1909

iR C3100 / / / iR C3100N


I-FAX/ FAX transmission and reception are all made in monochrome. Therefore, even a color document is sent in monochrome.

14.3.13.4.5 Send TX Report and FAX TX Report (total 2 sheets) are output in the case of FAX transmission error

0005-1915

iR C3100 / / / iR C3100N


This is a specification constraint of this product.There are two kinds of TX Reports, [Send TX Report] for a sending job and [FAX TX Report] for a FAX transmission. The default setting for bothreports is to output a report [For Error Only]. Since a FAX transmission is considered as one of the sending jobs, two kinds of TX reports are outputfor FAX transmission.As a solution, select [OFF] in user mode [Report Settings> Settings> Fax> Fax TX Report].Note: On [Send TX Report], the following two items are not printed: USAGE T (the time taken from start to end of sending) and Error Code.

14.3.13.4.6 How to set transmission level (ATT) at -7db or higher

0005-1918

iR C3100 / / / iR C3100N


1. In service mode [FAX> SSSW> SW17> bit1], set at [1]. Shut off the control panel switch and turn the power OFF/ON.2. As a result of the step 1, the range of setting has been changed from [8 to 15] to [0 to 15] in service mode [FAX> MENU> 007]. So, you can setthe transmission level at -7db or higher.

Chapter 14

14-66

14.3.13.4.7 How to register one-touch destinations as group in one-touch button

0005-7445

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIn user mode [Address Book Settings> One-touch Buttons], select a one-touch button to store, press [Register/Edit> Group], enter the name in the Namefield and the One-touch Buttons Name field respectively, and press OK. Then, press [Specifying Destinations], select destinations from One-touchButtons, and finally press OK to end the settings.

14.3.13.4.8 How to output system dump list

0005-9668

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIn service mode [FAX> REPORT> DUMP], press OK to output the system dump list.

14.3.13.4.9 How to display FAX error codes on Activity Report

0005-9670

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyIn service mode [FAX> SSSW> SW01> bit0], set it to '1'.

14.3.13.4.10 DADF-L1: Can originals that exceed stackable height of DADF-L1 be sent as one job?

0005-9674

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionEnabling [Job Build] feature makes it possible to scan originals that exceed stackable height on DADF-L1.Field RemedyHow to set:1. Press [Scan Settings> Option> Special Features], and make sure that [Job Build] is enabled. Then, press Done and OK to close the scan settingswindow.2. Press the Start key so that scanning will start. When scanning of the first batch of originals has been completed, place the next batch and press theStart key. Be sure to remove the previous batch from the delivery tray before scanning the next batch.3. Repeat the Step 2 until the last batch of originals is scanned, then press Done.Note: The maximum number of pages that can be sent at once is 500. When the scanning amount exceeds 500 pages, a message will appear to askwhether to send or cancel them.

14.3.13.4.11 Unable to receive documents in memory

0006-0072

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyMake sure that both of the following settings are set to "On".1. In user mode [System Settings> Communications Settings> Memory RX Inbox> Use Fax Memory Lock> On].2. In the "Mail Box" tab, press [Memory RX Inbox> Memory RX Inbox> Fax Memory Lock> On].

14.3.13.4.12 When receiving B5-sized document by FAX, A4 paper is used for output

0006-0074

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionThis symptom is due to a specification of G3FAX. When the sending side scans B5-sized document in landscape orientation (182mm wide), themachine declares the document to be A4. Consequently, the machine on the receiving side will receive and print it with A4 paper. This is because G3standard regards a document narrower than 210mm (equivalent to A4R) to be 210mm.In order to print it with B5 paper at the receiving side, it is necessary that the sending side scans B5 paper in portrait orientation (257mm wide).

14.3.13.4.13 How to register Address Book in address list of FAX driver

0006-2032

iR C3100 / / / iR C3100N

[ Manual-related ]Field Remedy1. Export the Address Book stored in iRC3100 and save it into your computer through the Remote UI as follows:Click [Remote UI> Add. Func.> Import/Export> Address Book> Export], select a sub address book to store, place a check mark on "Custom Format"and click [Start Export]. Then, specify the location where you want to save the file.2. Register the stored address book in the address list of FAX driver as follows:Start up any software application such as MS Word, click [File> Print], select the appropriate FAX from the drop-down list. Click [Properties> EditAddress Book> Import File], select ".abk format" as a file format and click the stored address book. Then, the address(es) in the stored address bookwill be listed in the window of the [Edit Address Book] tab. Click [OK] to close the window.

Chapter 14

14-67

14.3.13.4.14 How to display ## service error code

0007-9858

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyIn service mode [FAX> Sssw> SW01], set bit0 (rightmost) to "1". ## service error code will be displayed in reports and on the LCD.DescriptionIf you want to check jobs which resulted in a service error on the LCD, follow the steps below:Press [System Monitor> Fax> Log], select a job with "NG" and press [Details]. If the selected job is a service error, ## code will be displayed in[Result].Note: On the list of [Log], it is impossible to determine which job has resulted in a service error. You need to select a job with "NG" one by one.

14.3.13.4.15 How to erase all address book data at once

0007-9925

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyIn service mode [COPIER> Function> CLEAR> ADRS-BK], press the OK key and turn the power OFF/ON. All of the address book data will be erasedat one. In user mode [Address Book Settings> Register Address> Erase], you can erase the address on a one-by-one basis.

14.3.13.4.16 How to activate direct sending feature / Applicable system software versions

0008-0521

iR C3100 / / / iR C3100N / /

[ Case in the field ]DescriptionThe direct sending feature is supported with the software versions listed below:System Software (MN-CONT): Ver.21.01 / BOOTROM: Ver.20.02 / DCON: Ver.20.07 / RCON: Ver.20.02 / FAX: Ver.51.02Field RemedyIn order to activate the direct sending feature, follow the steps below after upgrading. As a result, "Direct" button will appear in [Send> New Address>Fax].a. Clearing NCU in service mode1. As it is necessary to enter the set values under NCU once again after clearing, output "SYSTEM DATA LIST" by executing the service mode [FAX>Report> DATA].2. In service mode [FAX> Clear> NCU], press OK.3. In service mode [FAX> Ncu], check all the set values and reset them to the one before clearing.b. Setting for activating the direct sending feature1. In service mode [FAX> Ncu> SPECIALB> SW28], change bit4 from "1" to "0".2. Turn the control panel switch OFF and then turn the main power OFF/ON.

14.3.13.4.17 How to erase Fax forwarding settings

0008-0945

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyIn user mode [System Settings> Forwarding Settings> select the forwarding setting that you want to erase> Erase], press Yes so that the selected settingwill be erased.Note: If you want to make the setting invalid temporarily, in user mode [System Settings> Forwarding Settings], select the setting that you want to andpress [Validate/Invalidate].

14.3.13.4.18 How to invalidate Fax forwarding setting temporarily

0008-0947

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyIn user mode [System Settings> Forwarding Settings, select the forwarding setting that you want to invalidate and press [Validate/Invalidate]. In orderto make it valid once again, press [Validate/Invalidate] again.

14.3.13.4.19 Wants to forward incoming fax message with no FAX number (Unknown) to Confidential FAX Inboxes

0008-2874

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionIt is impossible to sort out incoming FAX messages with no FAX number and forward them to any of the Confidential FAX Inboxes.

14.3.13.4.20 Difference between # error and ## error: FAX error code

0008-6213

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionWhen an error occurs during transmission or reception, the following error codes will be displayed on the LCD depending on what has happened.- # error code: User error code which can be solved by users by themselves.

Chapter 14

14-68

- ## error code: Service error code which needs any corrective action by a service engineer.- STOP: Jobs which have been canceled during transmission or waiting for transmission.

14.3.13.4.21 There is no error code indication in Details although its log displays "NG"

0008-6214

iR C3100 / / / iR C3100N / /

[ Manual-related ]Field RemedyThis job is the one which resulted in a service error (## error code). In order to prevent users from being confused, the host machine is configured at atime of factory shipment so that ## error code is not be displayed although # code is. In order to display ## error codes. in service mode [FAX> Sssw>SW01], set bit0 (rightmost) to "1" from "0".

14.3.13.5 FAQ on I-FAX Specifications

14.3.13.5.1 Message [Waiting for result…] is displayed on Status screen even after completion of I-Fax transmission

0006-1080

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionIf you send documents in [Full] mode to a machine that does not support the Full mode, delivery confirmation cannot be carried out. When this happens,the job is not considered as complete even though the actual transmission is successful. Such jobs are displayed as <Waiting for result…> on the Statusscreen until the time set for Full Mode TX Timeout has elapsed. After the timeout, the job is moved to the log, and the result is shown as <-->. Formore details, refer to Sending and Facsimile Guide [Basic Sending Methods> Specifying Destinations> Using the New Address Tab> Specifying an I-Fax Address].[Full Mode TX Timeout] can be checked in user mode [System Settings> Communications Settings> E-mail/I-Fax Settings> Full Mode TX Timeout].- [Full] mode: Sends scanned data as an image via the Internet, and enables you to receive a delivery confirmation message telling you whether your I-fax was sent successfully.- [Simple] mode: Sends scanned data as an image via the Internet.

14.3.13.5.2 "--" mark indicated in "RESULT" column on Activity Report for e-mail and I-Fax transmission

0006-0077

iR C3100 / / / iR C3100N

[ Manual-related ]Description"--" mark is indicated when it is not confirmed whether the e-mail or I-fax was actually delivered to a server or the destination.

14.3.13.5.3 "Send Via Server" key is grayed out when storing new address for I-Fax

0006-1065

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionIn order to make the "Send Via Server" key selectable, the following setting must be done in user mode:Press [System Settings> Communications Settings> E-mail/I-Fax Settings> Use Send Via Server> On] so that the "Send Via Server" key will becomeeffective. For more details, refer to Sending and Facsimile Guide on page 2-16.[On]: Sends documents via a server. You can send documents to destinations via the Internet in the same way as e-mail.[Off]: Does not send documents via a server. You can send large amount of image data to a recipient within the same LAN (Local Area Network)environment without placing a burden on the mail server. This enables you to send documents quickly and directly to the recipient.

14.3.13.6 FAQ on Remote UI Specifications

14.3.13.6.1 Remote UI: Prompting for password when attempting to execute system settings through Remote UI

0005-1333

iR C3100 / / / iR C3100N


This is a specification of this product. When the host machine is equipped with the card reader, the department management feature becomeseffective and thus it prompts for an ID and a password.

As a solution, proceed without inputting either an ID or a password. Or, configure and input the system manager ID and the system password inuser mode [System Settings> System Manager Settings].

14.3.13.6.2 Remote UI: How to restrict computers that can set/browse items through Remote UI

0005-1335

iR C3100 / / / iR C3100N


Follow the steps below in user mode.1. Press [System Settings> Network Settings> TCP/IP Settings> IP Address Range Settings> Setting/Browsing Range> Permit IP Address(es)>Apply Settings> ON].

2. If a single address is to be set, press [Single Address] and enter the IP address and finally press [OK]. If multiple addresses are to be set, press[Multiple Addresses] and enter the IP addresses in [First Address] and [Last Address], and finally press [OK].

3. Press [Reject IP Address(es)> Apply Settings> ON].

Chapter 14

14-69

4. Do the same thing in step 2.

14.3.13.6.3 How to review documents stored in Inbox from computer

0005-1402

iR C3100 / / / iR C3100N


Documents (or images) stored in Inboxes can be reviewed through the Remote UI.1. Start your web browser and enter the IP address of the host machine. The Remote UI top page will be displayed. (No additional software isrequired except for Web browser.)2. Click [Mail Box] button and select any Inbox where the document (or the image) is stored.

14.3.13.6.4 Remote UI: Explanations about applicable functions of Remote UI

0005-1463

iR C3100 / / / iR C3100N


a. How to access Remote UIIn user mode [System Settings> Remote UI> ON] and turn the power OFF/ON. Then, enter the host machine's IP address into your web browser,so the Remote UI's top page or main screen is displayed on your computer screen.b. Applicable functions of Remote UI1. Device Status and Information Display2. Job Management (Copy/Send/Fax jobs)3. Managing Inboxes (User Inboxes/Memory RX Inboxes/Confidential Fax Inboxes)4. Printing PDF or PS Files Directly (Direct Print)5. Managing the Address Book6. Customizing System Settings7. Specifying LDAP Server Settings8. Specifying Forwarding Settings9. Managing Department IDs10. Device Custom Settings11. Import/Export Function of Address Book and Device Settings

14.3.13.6.5 Remote UI: Functions [Job Status] [Mail Box] [Address] [Add. Func.] do not work except for [Device], while prompting for [User

Name] and [Password]

0005-1466

iR C3100 / / / iR C3100N


When the host machine is equipped with the Card Reader C1 or D1, or [Dept. ID Management] is activated in user mode, the functions related toprint volume and billing cannot be viewed through the Remote UI.For [User Name] and [Password], use [System Manager ID] and [System Password] respectively that have been specified in user mode [SystemSettings> System Manager Settings], so that all the functions can be reviewed through the Remote UI.

14.3.13.6.6 Remote UI cannot be accessed with Mac

0005-7451

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyMake sure of the following:1. MacOS is Ver.8.6 or later, Web browser is IE5.0 or later.2. On iRC3100, [On] is selected in user mode [System Settings> Remote UI].

14.3.13.6.7 Remote UI: How to back up (export) address book

0006-1052

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyThe Remote UI enables you to back up (export) the address book data to a computer or load (import) to the host machine.How to back up (export):[Remote UI> Add. Func.> Import/Export> Address Book> Export], select an address book to be saved and click 'Start Export'.How to load (import):[Remote UI> Add. Func.> Import/Export> Address Book> Import], select an address book to be loaded and click 'Start Import'.For more details, refer to Remote UI Guide [Customizing Settings> Import/Export Function> Saving the Address Book].

14.3.13.6.8 Remote UI: How to specify Department ID Management settings through Remote UI

0006-1054

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyOn the top page of the Remote UI, select [Add. Func.> Department ID Management] and configure the necessary settings.For more details, refer to Remote UI Guide [Customizing Settings> Managing Department IDs].

Chapter 14

14-70

14.3.13.6.9 Remote UI: How to back up settings of additional functions (user mode)

0006-1057

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyThe Remote UI enables you to back up (export) the additional functions settings (user mode) to a computer or load (import) them back to the hostmachine.How to back up (export):[Remote UI> Add. Func.> Import/Export> Additional Functions> Export], click "Start Export". How to load (import):[Remote UI> Add. Func.> Import/Export> Additional Functions> Import], click "Start Import".For more details, refer to Remote UI Guide [Customizing Settings> Import/Export Function> Saving Additional Functions Settings in Files (Export)].

14.3.13.6.10 Remote UI: How to back up forwarding settings

0006-1066

iR C3100 / / / iR C3100N

[ Manual-related ]Field RemedyThe Remote UI enables you to back up (export) the forwarding settings to a computer or load (import) them back to the host machine.How to back up (export):[Remove UI> Add. Func.> Import/Export> Forwarding Settings> Export], click "Start Export".How to load (import):[Remove UI> Add. Func.> Import/Export> Forwarding Settings> Import], click "Start Import".For more details, refer to Remote UI Guide [Customizing Settings> Import/Export Function> Saving Forwarding Settings in Files (Export)].

14.3.13.6.11 Pop-up window cannot be closed after displaying message board on touch panel / How to display "Done" key: Remote UI

0007-9805

iR C3100 / / / iR C3100N / /

[ Manual-related ]DescriptionThere are two options for how to display the pop-up window on the machine's touch panel display.1. If you select [All Times], the pop-up window cannot be closed on the touch panel display. While it is being displayed, a copy or fax operation is notacceptable.2. If you select [On Auto Clear Time], "Done" key appears in the bottom of the pop-up window so you can close the window by pressing the key. Then,you can make a copy or fax operation. The window will be redisplayed after the Auto Clear mode initiates.Field RemedyIn order to close the pop-up window on the machine's touch panel display so as to enable a copy or fax operation, select [On Auto Clear Time]. Formore details, refer to the Remote UI Guide [Customizing Settings> Customizing System Settings> Customizing System Information].Note: If there is no problem in clearing the message in the pop-up window, select in user mode [System Settings> Clear Message Board]. In this case,the message in the pop-up window and the status display will be cleared, so you have to enter the messages once again through the Remote UI.

14.3.13.7 FAQ on iR (Color) Network ScanGear Specifications

14.3.13.7.1 Color Network ScanGear: Tips for setup

0005-1581

iR C3100 / / / iR C3100N


In the CD-ROM enclosed in Color Network ScanGear kit, open [Disk 1] and double-click [Setup.exe] to start setup. Note that the Service SupportTool is unnecessary.

14.3.13.7.2 Can Color Network ScanGear driver for iRC3100 operate coresident with Network ScanGear for iR machines on a computer?

0005-6480

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionColor Network ScanGear driver for iRC3100 can operate coresident with the Network ScanGear for iR machines on a computer.

14.3.13.7.3 After scanning via Color Network ScanGear in PhotoShop, subsequent operation cannot be done in PhotoShop

0005-9665

iR C3100 / / / iR C3100N

[ Manual-related ]DescriptionEven after scanning is completed, Color Network ScanGear is still opened. In such a case, any operation in PhotoShop cannot be done. End ColorNetwork ScanGear after scanning so that the subsequent operation in PhotoShop can be done.

Chapter 14

14-71

14.4 Outline of Electrical Components

14.4.1 Clutch/Solenoid

14.4.1.1 Clutch/Solenoid Table

0003-6400


<Reader Unit>The reader unit does not have clutches or solenoids.<Printer Unit>

T-14-5

T-14-6

Ref. Name Description

CL1 manual feed pickup clutch drives the manual feed pickup roller

CL2 registration cultch drives the registration roller

CL3 developing sleeve clutch drives the developing sleeve

CL6 duplex feed clutch drives the duplexing roller 1/2

CL7 toner supply clutch drives the toner feedscrew (Bk)

CL8 ITB cleaning clutch drives the ITB cleaning blade

CL9 secondary transfer clutchmoves the secondary transfer roller in contact/away

SL1 cassette 1 pickup solenoid drives the cassette 1 pickup roller

SL2 cassette 2 pickup solenoid drives the cassette 2 pickup roller

SL3 ATR shutter solenoid drives the ATR shutter

Ref. Parts number I/O PART-CHK DC controller PCB

CL1 FM2-0197 P004-6 1:ON CL>7 J320

CL2 FH6-5075 P004-5 1:ON CL>6 J320

CL3 FH6-5076 P004-2 1:ON CL>3 J311

CL6 FM2-0197 P004-4 1:ON CL>5 J320

CL7 FH6-5005 P004-0 1:ON CL>1 J311

CL8 FM2-0197 P004-1 1:ON CL>2 J311

CL9 RH7-5168 P004-3 1:ON CL>4 J320

SL1 FH6-5055 P005-7 1:ON SL>1 J322

SL2 FH6-5055 P005-6 1:ON SL>2 J322

SL3 FH6-5078 SL>3 J307

Chapter 14

14-72

F-14-33

14.4.2 Motor

14.4.2.1 Motor Table

0003-6403


<Reader Unit>

T-14-7

T-14-8


M501 reader motor drives the carriage

Ref. Parts number I/O reader controller PCB

M501 FH5-1028 P002-21: forward

J5050: reverse

SL1

SL3

CL8

CL7

CL3

CL9

CL1

CL6

CL2

SL2

Chapter 14

14-73

F-14-34

<Printer Unit>

T-14-9

T-14-10


M1 polygon motor drives the laser scanner

M2 main motor drives major printer unit components

M4 delivery motor 1 drives the delivery roller

M6 cassette 1 pickup motor drives the pickup unit 1

M7 cassette 2 pickup motor drives the pickup unit 2

M8 rotary motor drives the rotary

M9 drum motor drives the drum

M11 fixing motor drives the fixing assembly

Ref. Parts number I/OPART-

CHK

DC

controller

PCB

E code

M1FM2-0041(the scanner Unit)

MTR>1 J328

M2 FH5-1001 MTR>7 J311,312 E010

M4 FH6-1997 MTR>5 J314

M6 FH6-1972 MTR>3 J321

M7 FH6-1972 MTR>4 J321

M8 FM2-0080 MTR>2 J313

M9 FH5-1004 MTR>6 J311,J312 E012

M11 FH5-1006

P017-0 (fixing motor locked)

1:ON

MTR>8 J315,316 E014P017-1 (fixing speed switch-over)

1:half-speed

P017-2 (fixing motor ON)

1:ON

M501

Chapter 14

14-74

F-14-35

14.4.3 Fan

14.4.3.1 Fan Table

0003-6405

iR C3100 / / / iR C3100N / /

<Reader Unit>The reader unit does not have a fan.

<Printer Unit>

T-14-11


FM1 exhaust fan (front) discharges heat from fixing unit

FM2 exhaust fan (rear) discharges heat from fixing unit

FM3 ITB duct fan prevents overheating near ITB/fixing assembly

FM4 controller fan cools inside controller box

FM5 toner suction fan collects stray toner inside machine

M8

M1

M2

M6

M7

M9

M11

M4

Chapter 14

14-75

T-14-12

F-14-36

14.4.3.2 Fan Table

0010-2767

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

<Reader Unit>The reader unit does not have a fan.

<Printer Unit>

T-14-13

Ref.Parts

numberI/O

PART-

CHK

main

controller

PCB

DC

controller

PCB

E Code

FM1 FH6-1998

P003-2exhaust fan 1 half speed (machine rear)

1 half speed

MTR>1 J317 E805-0001P005-0exhaust fan 1 full speed (machine rear)

1 ON

FM2 FH6-1998

P006-2exhaust fan 2 full speed (machine front)

1 ON

MTR>2 J317 E805-0002P006-3exhaust fan 2 full speed (machine front)

1 ON

FM3 FH6-1885 MTR>4 J308 E805-0003

FM4 FH5-1033 J1113 E804-0004

FM5 FH6-1999 MTR>3 J311 E805-0004


FM1 exhaust fan (front) discharges heat from fixing unit

FM2 exhaust fan (rear) discharges heat from fixing unit

FM3 ITB duct fan prevents overheating near ITB/fixing assembly

FM4 controller fan cools inside controller box

FM5 toner suction fan collects stray toner inside machine

FM1

FM5

FM4

FM3

FM2

Chapter 14

14-76

T-14-14

F-14-37

14.4.4 Sensor

14.4.4.1 Sensor Table

0003-6406


<Reader Unit>

T-14-15

Ref.Parts

numberI/O

PART-

CHK

main

controller

PCB

DC

controller

PCB

E Code

FM1 FH6-1998

P003-2exhaust fan 1 half speed (machine rear)

1 half speed

MTR>1 J317 E805-0001P005-0exhaust fan 1 full speed (machine rear)

1 ON

FM2 FH6-1998

P006-2exhaust fan 2 full speed (machine front)

1 ON

MTR>2 J317 E805-0002P006-3exhaust fan 2 full speed (machine front)

1 ON

FM3 FH6-1885 MTR>4 J308 E805-0003

FM4 FH5-1033 J1007 E804-0004

FM5 FH6-1999 MTR>3 J311 E805-0004

Ref. Name DescriptionParts

number

reader

controller

PCB

PS501 CIS HP sensor detects CIS home position FH7-7462 J506

PS502copyboard cover open/closed sensor (front)

detects the state (open/closed) of the copyboard cover

FH7-7312 J506

PS503copyboard cover open/closed sensor (rear)

detects the state (open/closed) of the copyboard cover

FH7-7312 J506

CIS1 CIS reads originals FM2-1563

SIZE1 original size sensor identifies the size of originals FH7-7569 J511

FM1

FM5

FM4

FM3

FM2

Chapter 14

14-77

F-14-38

<Printer Unit>

T-14-16


PS1 cassette 1 paper sensor detects the presence/absence of paper in cassette 1

PS2 cassette 2 paper sensor detects the presence/absence of paper in cassette 2

PS3 cassette 1 paper level A senor detects paper level A in cassette 1

PS4 cassette 1 paper level B sensor detects paper level B in cassette 1

PS5 cassette 2 paper level A sensor detects paper level A in cassette 2

PS6 cassette 2 paper level B sensor detects paper level B in cassette 2

PS7 manual feed tray paper sensordetects the presence/absence of paper in the manual feed tray

PS9 pre-registration sensor detects paper for pre-registration

PS10 cassette 1 retry sensor detects retry for cassette 1

PS11 cassette 2 retry sensor detects retry for cassette 2

PS12 pickup cover sensor detects the state (open/closed) of the pickup cover

PS13 fixing outlet sensor detects paper at the fixing outlet

PS14 No. 1 delivery sensor detects delivery

PS15 No. 1 delivery full sensor detects the state (full) of delivery

PS17 duplex feed sensor detects movement for duplexing

PS18 feed cover sensor detects the state of the feed cover

PS19 ITB HP sensor detects ITB home position

PS20 waste toner sensor (light-emitting) detects waste toner (light-emitting)

PS21 waste toner sensor (light-receiving) detects waste toner (light-receiving)

PS22 front cover sensor detects the state (open/closed) of the front cover

PS23 patch image read sensor detect the density of toner image on the drum

PS24 rotary sensor detects rotary home position

PS25 fixing inlet sensor detects paper at the fixing inlet

PS26 transparency sensor identifies transparencies

PS27 ATR sensordetects the density of toner on the developing cylinder

PS28 toner cartridge access cover sensordetects the state (open/closed) of the toner cartridge access cover

HU1 environment sensor detects the humidity inside the machine

TH1 fixing main thermistor detects the temperature of the fixing roller (middle)

TH2 fixing sub thermistor detects the temperature of the fixing roller (ends)

TP1 thermal switchcuts off the power line to the heater in response to overheating

PS502 CIS1

SIZE1

PS501

PS503

Chapter 14

14-78

T-14-17

T-14-18

Ref.Parts

numberI/O

DC

controller

PCB

JAM/E

Code

PS1 FH7-7312 P001-7 1 paper absent J322

PS2 FH7-7312 P001-3 1 paper absent J322

PS3 FH7-7312 P001-6 1 about half or less J322

PS4 FH7-7312 P001-5 1 about 50 sheets or less J322

PS5 FH7-7312 P001-2 1 about half or less J322

PS6 FH7-7312 P001-1 1 about 50 sheets or less J322

PS7 FH7-7312 P002-2 0 paper present J317

PS9 FH7-7312 P002-7 1 paper present J320 xx05

PS10 FH7-7312 P001-4 1 detected J322 xx01

PS11 FH7-7312 P001-0 1 detected J322 xx02

PS12 FH7-7312 J321



PS15 FH7-7312 P002-4 0 paper present J314

PS17 FH7-7312 P002-3 1 paper present J317 xx0D

PS18 FH7-7312 J308

PS19 FH7-7630 J320

PS20 FG3-2374 J308

PS21 FG3-2375 J308

PS22 FH7-7312 J308

PS23 FH7-7629 J310

PS24 FH7-7312 J311 E021

PS25 FH7-7312 J316xx06 (residual paper only)

PS26 RH7-7129 J320

PS27 FM2-0096 J307

PS28 FH7-7312 J308

HU1 FH7-7620 J310

Ref. Parts number DC controller PCB AC driver PCB

TH1 FH7-7631 J316

TH2 FH7-7632 J316

TP1 FH7-6367 J202

Chapter 14

14-79

F-14-39

14.4.5 Switch

14.4.5.1 Switch Table

0003-6408

iR C3100 / / / iR C3100N / /

<Reader Unit>The reader unit doe not have a switch.

<Printer Unit>

T-14-19

T-14-20


SW1 main power switch turns on/off the main power

SW3 cover open/closed switchdetects the state (open/closed) of the front cover/right door

SW4 control key serves to control copy work

SW5 environment heater switch turns on/off the environment heater

Ref. Parts

number COPIER>FUNCTION main controller PCB

SW1 FH7-6368

SW3 WC2-5327

PS24

PS28

PS21

PS20

PS15PS14

PS17PS7

PS9

PS27

PS22

HU1

PS23

PS18

PS1

PS2

PS3

PS4

PS5PS6

PS10

PS11

PS12

PS26

PS13

TP1

TH1

TH2

PS19

PS25

Chapter 14

14-80

F-14-40

14.4.5.2 Switch Table

0010-2770

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

<Reader Unit>The reader unit doe not have a switch.

<Printer Unit>

T-14-21

T-14-22

SW4

FG3-3004 INSTALL>KEY

0: do not recognize control key. [at time of shipment/after RAM initialization: 0] J1208

1: recognize control key function.

SW5 WC1-5182


SW1 main power switch turns on/off the main power

SW3 cover open/closed switch detects the state (open/closed) of the front cover/right door

SW4 control key serves to control copy work

SW5 environment heater switch turns on/off the environment heater

Ref. Parts


SW1 FH7-6368

SW3 WC2-5327

SW4

FG3-3004 INSTALL>KEY

0: do not recognize control key. [at time of shipment/after RAM initialization: 0] J1021

1: recognize control key function.

SW5 WC1-5182

Ref. Parts


SW4

SW1

SW3SW5

Chapter 14

14-81

F-14-41

14.4.6 Lamps, Heaters, and Others

14.4.6.1 Lamp. Heaters, and Others Table

0003-6409

iR C3100 / / / iR C3100N / /

<Reader Unit>

T-14-23

F-14-42

<Printer Unit>

Ref. Name Parts number Description

H5 anti-condensation heater (left) NPN prevents condensation on the copyboard glass

H6 anti-condensation heater (right) NPN prevents condensation on the reading glass

LCD1 LCD panel FL2-1148provides visual indications on the control panel (touch panel)

SW4

SW1

SW3SW5

H5

LCD1

H6

Chapter 14

14-82

T-14-24

T-14-25


H1 fixing main heaterserves the main heater (controls the temperature of the fixing roller)

H2 fixing sub heaterserves the sub heater (controls the temperature of the fixing roller)

H3 fixing heat retention heater retains heat (keeps the pressure roller heated)

H4 cassette heater prevents absorption of moisture by paper inside the cassette

H7 deck heater prevents absorption of moisture by paper inside the side deck

ELCB1 leakage breaker (100V) protects against leakage


VA1,2 varistor protects against a voltage surge

HDD1 hard disk holds programs and images

SVR1 paper width detecting volume detects the width of paper from the manual feed tray

SP1 speaker provides audio indication (fax unit)

Ref. Parts number main controller PCB DC controller PCB E Code

H1

FG3-2787 (100V)

FG3-2790 (120V)

FG3-2791 (240V)

H2

FG3-2787 (100V)

FG3-2790 (120V)

FG3-2791 (240V)

H3 FH7-4768-000

H4 NPN

H7 NPN

ELCB1 FH7-7624

ELCB2 FH7-7623

VA1,2 FF3-4529

HDD1 WM2-5188 J1110/1111 E315

SVR1 FG3-2800 J317

SP1 FH5-3218

Chapter 14

14-83

F-14-43

14.4.6.2 Lamp. Heaters, and Others Table

0010-1123

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

<Reader Unit>

T-14-26

F-14-44

<Printer Unit>


H5 anti-condensation heater (left) NPN prevents condensation on the copyboard glass

H6 anti-condensation heater (right) NPN prevents condensation on the reading glass

LCD1LCD panel

FL2-1148provides visual indications on the control panel (touch panel)

H3

HDD1

H2H1

VA1

VA2

SVR1ELCB1ELCB2

H4

SP1

H7

H5

LCD1

H6

Chapter 14

14-84

T-14-27

T-14-28


H1 fixing main heater serves the main heater (controls the temperature of the fixing roller)

H2 fixing sub heater serves the sub heater (controls the temperature of the fixing roller)

H3 fixing heat retention heater retains heat (keeps the pressure roller heated)

H4 cassette heater prevents absorption of moisture by paper inside the cassette

H7 deck heater prevents absorption of moisture by paper inside the side deck



VA1,2 varistor protects against a voltage surge

HDD1 hard disk holds programs and images

SVR1 paper width detecting volume detects the width of paper from the manual feed tray

SP1 speaker provides audio indication (fax unit)

Ref. Parts number main controller PCB DC controller PCB E Code

H1 FG3-2787 (100V)

FG3-2790 (120V)

FG3-2791 (240V)

H2 FG3-2787 (100V)

FG3-2790 (120V)

FG3-2791 (240V)

H3 FH7-4768-000

H4 NPN

H7 NPN

ELCB1 FH7-7624

ELCB2 FH7-7623

VA1,2 FF3-4529

HDD1 WM2-5214 J5002/5003 E315

SVR1 FG3-2800 J317

SP1 FM2-0342

Chapter 14

14-85

F-14-45

14.4.7 PCBs

14.4.7.1 PCBs Table

0003-6410

iR C3100 / / / iR C3100N

<Reader Unit>

T-14-29

F-14-46

<Printer Unit>


[1] reader controller PCB FG3-3159 controls the reader unit/ADF

[2] CIS inverter PCB FH3-7215 controls the scanning lamp

[3] PANEL-SW-CL PCB FG6-8938communicates the image data detected by the reader unit to the printer unit

[4] control panel inerter PCB FG3-2834 controls the activation of the LCD backlight

[5] control panel CPU PCB FG6-8939 controls the control panel

[6] control panel KEY PCB FH6-0834 controls the inputs from the keypad

H3

HDD1

H2H1

VA1

VA2

SVR1ELCB1ELCB2

H4

SP1

H7

[2]

[1]

[6][5]

[3] [4]

Chapter 14

14-86

T-14-30


[1] arrestor PCB FG3-2851 protects against over-voltage

[2] cassette 1 size detection PCB FG3-2798 detects the size setting of cassette 1

[3] cassette 2 size PCB FG3-2798 detects the size setting of cassette 2

[4] cassette size detection relay PCB NPN relays the detected size setting of the cassette

[5] pseudo CIP PCB FM2-0103 generates pseudo CI signals

[6] BD PCB FM2-0041 generates the BD signal

[7] NCU PCB HG5-1866 controls line switching

[8] fax board PCB FG3-1587 controls the fax unit

[9] laser driver PCB FM2-0041 controls the laser unit

[10] G3F AX power supply PCB FG3-2801 serves as the power supply for G3FAX

[11] modular PCB FG3-3464 serves as an interface

[12] high-voltage power supply PCB FG3-2796 serves as a high-voltage power supply

[13] printer power supply PCBFM2-0216 (100/120V)FM2-0190 (230V)

serves as the printer power supply

[14] controller power supply PCB FG3-2792 serves as the controller power supply

[15] AC driver PCBFM2-0216 (100/120V)FM2-0190 (230V)

drives AC loads

[16] high-voltage sub PCB FG3-3584 serves as a high-voltage sub power supply

[17] accessories power supply PCBFH3-2656 (100/120V)FH3-2657 (230V)

serves as the power supply for accessories

[18] environment switch PCB FG3-2797 serves as the heater power switch

[19] DC controller PCB FG3-2795 controls the printer unit/accessories

[20] SRAM PCB FG3-3225retains service mode settings/HDD control information

[21] main controller PCB (main) FG3-3221processes image data for output to the printer unit

[22] ECO-ID PCB NPN assists image processing

[23] expansion bus PCB FM2-0210serves the color LCD controller, card reader interface, etc.

[24] main controller PCB (sub) FM2-0209 converts images from the reader unit

[25] resolution conversion board FG3-2728 converts resolution

[26]USB board/TokenRing board FG3-3226

serves as an USB/TokenRing interfaceTokenRing board FG3-3223

[27] UFR board FG3-3223 executes image rendering

[28] LAN board FG3-3135 permits connection to a network

Chapter 14

14-87

F-14-47

14.4.7.2 PCBs Table

0010-1104

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

<Reader Unit>

T-14-31

Ref. Name Parts No. Description

[1] Reader controller PCB FG3-3159 reader unit/ADF control

[2] CIS inverter PCB FH3-7215 scanning lamp control

[3] Control panel CPU PCB FG6-8938 control panel control

[4] Control panel key PCB FG3-2834 keypad input information control

[5] Control panel inverter PCB FG6-8939 LCD backlight activation control

[6] Control panel LCD FL2-1148 LCD indication, touch panel control

[1]

[2]

[3]

[4]

[12]

[13]

[14]

[15]

[16]

[17]

[18]

[19]

[20]

[22][21]

[5]

[6]

[7]

[8]

[10]

[11]

[9]

[23]

[24]

[25]

[26]

[27][28]

Chapter 14

14-88

F-14-48

<Printer Unit 1>

T-14-32


[1] Arrestor PCB FM2-2793(100V only)

protects against over-voltage

[2] Cassette 1 size detection PCB

FG3-2798 cassette 1 size identification

[3] Cassette 2 size detection PCB

FG3-2798 cassette 2 size identification

[4] Cassette size detection relay PCB

NPN cassette size detection relay

[5] Off-hook PCB FM2-3857 detects the off-hook

[6] BD PCB FM2-0041 BD signal generation

[7] NCU PCB FM2-2790 line control

[8] Modem PCB FM2-2789 fax unit control

[9] Laser driver PCB FM2-0041 laser unit drive control

[10] G3 fax power supply PCB FG3-3844 G3 fax power supply

[11] Fax relay PCB FM2-3686 Relay of fax unit and main controller PCB (main)

[12] Modular PCB FM2-3741 (100V)FM2-2792 (120V/230V)

line I/F

[2]

[1]

[6][5]

[3] [4]

Chapter 14

14-89

F-14-49

<Printer Unit 2>

T-14-33


[13] High-voltage power supply PCB

FG3-2796 high-voltage power supply

[14] Printer power supply PCB(Main power supply PCB)

FM2-3000 (100V/120V)FM2-3001 (230V)

printer unit power supply

[15] Controller power supply PCB FG3-3843 controller power supply

[16] AC driver PCB(Main power supply PCB)

FM2-3000 (100V/120V)FM2-3001 (230V)

AC drive

[17] All night power supply PCB FK2-0340 (100V/120V)FK2-0341 (230V)

non-interruptive power supply

[18] High-voltage sub PCB FG3-3584 high-voltage power supply sub

[19] Accessories power supply PCB FH3-2692 (100V/120V)FH3-2693 (230V)

accessories power supply

[20] Environment switch PCB FM2-2777 heater power supply switch

[21] DC controller PCB FG3-3847 printer unit/accessory control

[22] Main controller PCB (main) FM2-3675 image data processing for output to printer unit

[23] ECO-ID PCB NPN image processing (auxiliary)

[24] Main controller PCB (sub R-A) FM2-3677 color space conversion, rotation for electronic sort, binary processing for fax, resolution conversion for fax

[25] Main controller PCB (sub PE-A)

FM2-3678 image processing for printer output (color space compression, background removal, LGO conversion, direction mapping, color balance, zoom fine adjustment, gradation conversion, screen processing, framing, add-on)

[26] Relay PCB (Gu-short) FK2-0724 bus connection

[27] Main controller PCB (sub SJ-A)

FM2-3676 scanner interface, scanner image processing (resolution conversion, image rotation, compression expansion)

[28] Main controller PCB (sub LAN-bar-A)

FM2-3680 LAN connection, HDD controller, HDD power supply

[29] SRAM PCB FG3-3681 service mode settings/HDD control information retention

[1]

[2]

[3]

[4][5]

[6]

[7]

[8]

[10]

[11]

[12]

[9]

Chapter 14

14-90

F-14-50

14.4.8 Variable Resistors (VR), Light-Emitting Diodes (LED), and Check Pins by PCB

14.4.8.1 Variable Resistors (VR), Light-Emiting Diodes (LED), and Check Pins by PCB

0001-1848


Of the variable resistors (VR), light-emitting diodes (LED), and check pins used in the machine those needed in the field are discussed.

- Although normal, some LEDs may emit dim light when they remain off becouse of leakege current. - Keep the following symbols in mind;

---VR that may be used in the field.

---VR that must not be used in the field.

14.4.8.2 Points to Note about the Leakage Breaker

0003-1806


Points to Note When Checking the Output of PCBsWhile the machine is supplied with power, an AC voltage is applied to the terminlas of the leaksge breaker [1].Be sure not to touch it inadvertently during a check.

F-14-51

14.4.8.3 Main Controller PCB (main)

0001-1849

iR C3100 / / / iR C3100N

[13]

[14][15]

[16][17]

[18]

[19]

[20]

[21]

[23]

[22]

[24]

[25]

[26]

[27]

[28][29]

Chapter 14

14-91

F-14-52

T-14-34

14.4.8.4 Main Controller PCB (main)

0010-1200

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

Notation Description

LED2001 in operation

LED2 +3.3V (all-night) being supplied

LED5 +3.3V (non-all night) being supplied

LED5LED2

LED2001

Chapter 14

14-92

F-14-53

14.4.8.5 Main Controller PCB (sub PE-A)

0010-2862

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

F-14-54

Code Role

LED1 +12V (Non-all night) feed is being executed.



LED4 +3.3V (Non-all noght; for ASIC drive) feed is being executed.

LED11 +3.3V (Non-all night) feed is being executed.

LED12 +3.3V (All night) feed is being executed.

Code Role

LED1 +3.3V (Non-all night; for ASIC drive) feed is being executed.

J1009

J1010

J1008

J1011

J1012

J1013

J1001

J1002

J1024

J1034IC10 IC11IC1

IC2

J100

3

LED12 LED3 LED2 LED1

LED11

LED4

LED1

J2000

Chapter 14

14-93

14.4.8.6 Main Controller PCB (sub SJ-A)

0010-2864

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

F-14-55

14.4.8.7 Main Controller PCB (sub R-A)

0010-2865

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

F-14-56

14.4.8.8 Main Controller PCB (sub LANBAR-A)

0010-2866

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

F-14-57

Code Role


Code Role


Code Role

LED2 Network transmission is being executed.

LED1

J3001

LED1

J4001

LED2 J5003

J5001

J5002

Chapter 14

14-94

14.4.8.9 DC Controller PCB

0001-1854

iR C3100 / / / iR C3100N

F-14-58

T-14-35

14.4.8.10 DC Controller PCB

0010-1189

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i


SW1 for high-viltage PCB

Be sure that the bits of the switch are positioned as follows:

SW1

SW1

ON

OFF

1 2

Chapter 14

14-95

F-14-59

T-14-36

14.4.8.11 High-Voltage Power Supply PCB

0003-2199


F-14-60

T-14-37


SW1 for high-voltage PCB

Be sure that the bits of the switch are positioned as follows:


VR601 for factory adjustment

VR851 for factory adjustment

SW1

SW1

ON

OFF

1 2

VR601VR851

Chapter 15 Self Diagnosis

Contents

Contents

15.1 Error Code Table........................................................................................................................................................15-115.1.1 Error Code................................................................................................................................................................................ 15-1

15.2 Error Code Details .....................................................................................................................................................15-315.2.1 Error Code Details Table ......................................................................................................................................................... 15-3

15.2.2 E602 in Detail (iR C3100 Series) .......................................................................................................................................... 15-18

15.2.3 E602 in Detail (iR C3170/C2570 Series)............................................................................................................................... 15-20

15.3 Error Codes (SEND) ................................................................................................................................................15-2415.3.1 Self-Diagnostic Display ......................................................................................................................................................... 15-24

15.3.2 List of Error Codes without Messages................................................................................................................................... 15-25

15.4 Jam Codes ................................................................................................................................................................15-3015.4.1 Jam Code (printer unit) .......................................................................................................................................................... 15-30

15.4.2 Jam Code (finisher-related).................................................................................................................................................... 15-30

15.4.3 Jam Code (ADF-related)........................................................................................................................................................ 15-31

15.5 Alarm Codes ............................................................................................................................................................15-3215.5.1 Alarm Code ............................................................................................................................................................................ 15-32

Chapter 15

15-1

15.1 Error Code Table

15.1.1 Error Code

0001-2273


Code Description

*: iR C3100 Series **: iR C3170/C2570 Series

***: Finisher-P1 ****: Finisher-Q1/Q3, Saddle Finisher-Q2/Q4

*****: Puncher Unit

E000 Insufficient temperature rise of the fixing unit at power-on

E001 Abnormality of the fixing unit

E002 Insufficient temperature rise of the fixing unit

E003 Low temperature of the fixing unit after standby

E004 Error of the protection circuit in the fixing unit

E006 Connection error of the fixing unit

E008 Life expectancy of the fixing roller

E010 Main motor error

E012 Drum motor error

E013 ITB waste toner full error

E014 Fixing motor error

E020 Drum/Developer-related errorXX=01:Y XX=02:M XX=03:C XX=04:K XX=00:Any color

E021 Developing rotary error

E026 Toner empty errorXX=01:Y XX=02:M XX=03:C XX=04:K

E032 The counter of the NE controller fails to operate.

E045 OHP sensor error

E067 High voltage-related error

E070 ITB HP detection error

E100 BD error

E110 Operation error of the laser scanner motor

E202 CIS unit HP detection error

E225 CIS light quantity error

E227 Power supply error in the reader unit

E243 Control panel unit error

E248 Backup memory error

E315 Abnormality of image data

E351 Main controller PCB error

E400 Feeder communication error

E490 Model error

E500 Finisher communication error

E503 *** Finisher internal communication error

E505 Finisher backup memory error

E514 *** Stack delivery error / **** End assist motor error

E519 **** Gear change motor error

E530 *** Rear alignment error / **** Front alignment error

E531 Staple error

E532 Staple unit shift error

E535 Swing error

E537 *** Front alignment error / **** Rear alignment error

E540 *** Stack tray up/down error / **** Upper tray up/down error

E542 **** Lower tray up/down error

E577 *** Paddle error

E580 Stack tray up/down error

E584 **** Shutter unit error

E590 ***** Puncher motor error

E591 ***** Puncher dust sensor error

E592 ***** Puncher side registration sensor error

E593 ***** Puncher shift motor error

E5F0 **** Saddle paper positioning error

E5F1 **** Saddle paper folder error

Chapter 15

15-2

E5F2 **** Saddle guide error

E5F3 **** Saddle alignment error

E5F4 **** Saddle rear side staple error

E5F5 **** Saddle front side staple error

E5F6 **** Saddle paper push-on error

E5F8 **** Saddle connector error

E5F9 **** Saddle switch error

E601 Abnormality of image memory

E602 Hard disk error

E604 The image memory (SDRAM) is faulty/insufficient

E609 * Abnormal low temperature of the hard disk

E610 ** Failure in the hard disk cryptographic key

E674 FAX board communication error

E677 Abnormality of the external controller

E710 IPC initialization error

E711 IPC communication error

E712 Communication error between the ADF and the reader

E713 Communication error between the finisher and the printer

E717 Communication error with the NE controller

E719 Communication error with the coin vender/card reader

E730 PDL error

E731 UFR PCB error

E732 Reader communication error

E733 Printer communication error

E740 Abnormality of the Ethernet board

E743 DDI communication error

E744 Language file/BootROM error

E745 * Token ring board error

E746 * Option board error

E747 Main controller PCB error (Image processing ASIC or memory control/communication control ASIC)

E748 ** Main controller PCB error

E749 ** Restart in accordance with a change of the product configuration

E803 Door close error

E804 Controller fan error

E805 Fan error

Code Description



*****: Puncher Unit

Chapter 15

15-3

15.2 Error Code Details

15.2.1 Error Code Details Table

0003-5636


Code Main Cause/Detail of Detection Countermeasures



*****: Puncher Unit

E000 Insufficient temperature rise of the fixing unit at power-on

0001 Delay in temperature rise after power-onThe non-contact thermistor fails to reach 50 deg C within 180sec after power-on.

Check on connection of the thermistor/thermo switch, Check on a break in the heater, Replace the cover switch, Replace the fixing unit, Replace the main power supply PCB, Replace the DC controller PCBTo recover from the error: In service mode COPIER>FUNCTION>CLEAR >ERR

E001 Abnormality of the fixing unit

0001 High temperature of the end thermistor is detected. (Hardware) The hardware detects abnormal high temperature of the end thermistor (230 deg C or higher) for 400msec continuously.

Replace the fixing unit, Replace the main power supply PCB, Replace the DC controller PCBTo recover from the error: In service mode COPIER>FUNCTION> CLEAR>ERR

0002 High temperature of the non-contact thermistor (Software) Abnormal high temperature (250 deg C or higher) of the non-contact thermistor is detected for 500ms continuously.

0003 High temperature of the end thermistor (Software)Abnormal high temperature (220 deg C or more) of the end thermistor is detected for 500ms continuously.

0004 Large difference in temperature between end and center Difference in temperature (80 deg C or more) between the non-contact thermistor and the end thermistor is detected for 500msec continuously.

0005 Foreign matter in the non-contact thermistorAt the end of initial multiple rotations, difference in temperature (20 deg C or more) between the non-contact thermistor and the end thermistor is detected for 200msec continuously.

Check on remaining paper in the fixing unit, Replace the fixing unitTo recover from the error: In service mode COPIER>FUNCTION>CLEAR >ERR

0006 A break in the non-contact thermistor film The status that A/D of the non-contact thermistor film is FFh continues for 500msec.

Check on connection of the thermistor, Replace the fixing unitTo recover from the error: In service mode COPIER>FUNCTION>CLEAR >ERR

0007 A short circuit in the non-contact thermistor film The status that A/D of the non-contact thermistor film is 30h or less continues for 500msec.

Replace the fixing unitTo recover from the error: In service mode COPIER>FUNCTION>CLEAR >ERR

0008 A break in the non-contact thermistor caseThe status that A/D of the non-contact thermistor case is FFh continues for 500msec.


0009 A short circuit in the non-contact thermistor caseThe status that film A/D-case A/D of the non-contact thermistor is 0C or more continues for 700msec.

Replace the fixing unitTo recover from the error: In service mode COPIER>FUNCTION>CLEAR >ERR

0010 A break in the end thermistorThe status that A/D of the contact thermistor case is FFh continues for 500msec.


0011 A short circuit in the end thermistorThe status that A/D of the contact thermistor case is 39h or less continues for 500msec.

Chapter 15

15-4

E002 Insufficient temperature rise of the fixing unit

0002 The non-contact thermistor fails to reach 70 deg C within 180 sec after reaching 50 deg C.

Check on connection of the thermistor, Replace the fixing unit To recover from the error: In service mode COPIER>FUNCTION>CLEAR >ERR0003 The non-contact thermistor fails to

reach 100 deg C within 180 sec after reaching 70 deg C.





0008 The non-contact thermistor fails to reach standby temperature (normally 190 deg C) within 180 sec after reaching 180 deg C.

0101 The non-contact thermistor fails to reach 120 deg C within 300 sec after power-on.

0102 The non-contact thermistor fails to reach standby temperature (normally 190 deg C) within 300 sec after reaching 120 deg C.

E003 Low temperature of the fixing unit after standby

0001 Abnormal low temperature (130 deg C or lower) of the non-contact thermistor is detected for 3.5 sec continuously after standby.

Check on connection of the sub thermistor/thermo switch, Replace the fixing unit, Check on a break in the heater, Replace the cover switch, Replace the main power supply PCB, Replace the DC controller PCBTo recover from the error: In service mode COPIER>FUNCTION>CLEAR >ERR

E004 Error of the protection circuit in the fixing unit

0001 The hardware detects triac short abnormality (1 sec or more) for 400msec continuously while the heater is OFF.

Turn OFF and back ON the main power, Check on connection of the thermo switch, Replace the main power supply PCB, Replace the DC controller PCB

E006 Connection error of the fixing unit

0000 The hardware detects non-attachment of the fixing unit for 400msec continuously.A break in the fixing unit presence/absence signal (FUSER_CNCTX_N) /Disconnection of the connector (The connectors are placed as shown below)

DC controller PCB : J316Fixing unit : J2007, J2008Relay connector (between DC controller and fixing unit) : J2006 (7 pins)

Check on connection of the fixing unit cable, Replace the relay cable, Replace the fixing unit, Replace the DC controller PCB

E008 Life expectancy of the fixing roller

0001 The fixing roller life expectancy counter reaches its upper limit (120,000).

Replace the fixing roller or fixing unitAfter replacement, enter "0" to the service mode COPIER>COUNTER >MISC>FX-UP-RL

E010 Main motor error

0001 Lock of the motor fails to be detected 2 sec or more after the motor starts to operate.

Check on connection of the connector, Replace the motor

0002 After rotation of the motor becomes stable, the motor lock fails (i.e., the motor becomes unstable) for 500msec or more.

E012 Drum motor error




*****: Puncher Unit

Chapter 15

15-5

0001 Lock of the motor fails to be detected 2 sec or more after the motor starts to operate.

Check on connection of the connector, Replace the motor


E013 ITB waste toner full error

0000 Jobs for 500 images (on a small-size paper basis) have been executed after the ITB waste toner full sensor is turned ON.

Replace the waste toner container

E014 Fixing motor error

0001 Lock of the motor fails to be detected 2sec or more after the motor starts to operate.

Check on connection of the connector, Replace the motor, Replace the fixing roller


E020 Drum/Developer-related errorXX=01:Y XX=02:M XX=03:C XX=04:K XX=00:Any color

XX10 In INIT control of the initial setting, SGNL is less than 62.

Clean the ATR sensor window, Check on attachment of the developing unit, Check on a break in the ATR sensor, Replace the ATR sensor

XX11 In INIT control of the initial setting, REF is less than 62.

Check on a break in the ATR sensor, Replace the ATR sensor

XX12 In INIT control of the initial setting, SGNL is 960 or more.

Check on a break in the ATR sensor, Check on operation of the shutter, Replace the ATR sensor

XX13 In INIT control of the initial setting, REF is 960 or more.

Check on a break in the ATR sensor, Replace the ATR sensor

XX50 When density data is computed using SGNL value and REF value in ATR control, REF becomes 0 due to backup data corruption.

Clean the ATR sensor window, Check on attachment of the developing unit, Check on a break in the ATR sensor, Replace the ATR sensor, Replace the DC controller PCB

XX51 When density data is computed using SGNL value and REF value in ATR control, the sensitivity coefficient becomes 0 due to backup data corruption.

Replace the DC controller PCB

XX81 P-SENS-P is less than 255 when a base (drum face) of patch detection is read out.

Clean the patch image reading sensor window

XX90 A computation result of patch reading in patch detection is less than 16.

Check on attachment of the developing unit, Replace the patch image reading sensor, Replace the developing unit

XX91 A computation result of patch reading in patch detection is 1008 or more.

Check on toner leak from toner buffer in the developing unit, Replace the patch image reading sensor

XX92 A computation result of patch reading in patch detection is less than 42 for Y/M/C and less than 73 for Bk 3 times in succession.

Check on attachment of the developing unit, Replace the patch image reading sensor, Replace the developing unit

XX93 A computation result of patch reading in patch detection is 522 or more for Y/M/C and 543 or more for Bk 3 times in succession.

Check on toner leak from toner buffer in the developing unit, Replace the patch image reading sensor

XXA0 In ATR control, SGNL is less than 62. Clean the ATR sensor window, Check on attachment of the developing unit, Check on a break in the ATR sensor, Replace the ATR sensor

XXA1 In ATR control, REF is less than 62. Check on a break in the ATR sensor, Replace the ATR sensor

XXA2 In ATR control, SGNL is 960 or more. Check on a break in the ATR sensor, Check on operation of the shutter, Replace the ATR sensor

XXA3 In ATR control, REF is 960 or more. Check on a break in the ATR sensor, Replace the ATR sensor

XXA8 In ATR control, the detected T/D ratio is upper than its upper limit (13%) 3 times in succession.

Check on toner leak from toner buffer in the developing unit, Replace the ATR sensor




*****: Puncher Unit

Chapter 15

15-6

XXA9 In ATR control, the detected T/D ratio is lower than its lower limit (3%) 3 times in succession.

Check on attachment of the developing unit, Replace the ATR sensor

E021 Developing rotary error

0001 HP of the developing rotary fails to be detected.

Check on connection of the HP sensor, between the rotary motor and the DC controller PCB, Replace the HP sensor, Replace the DC controller PCB, Replace the rotary motor

0002 Flag detection timing while the developing rotary rotates is too fast or too late.

0003 The sensor fails to detect the flag when the developing rotary stops at the developing position.

E026 Toner empty errorXX=01:Y XX=02:M XX=03:C XX=04:K

XX01 After toner runs out, toner density fails to go back to normal even if toner replacement and toner recovery have been performed 5 times or more in succession.

Replace the toner container, Check on a position of the developing shutter

E032 The counter of the NE controller fails to operate.

0001 A break in the count pulse signal is detected.

Check on a break in the cable

E045 OHP sensor error

0001 The sampling data measured during initial multiple rotations is lower than the specific level.

Replace the OHP sensor

E067 High voltage-related error

0100 The measured current of the primary transfer ATVC is abnormal twice in succession.

Check on the primary transfer roller spring, Clean the position where the primary transfer roller contacts, Replace the primary transfer roller, Replace the drum unit Check a value of COPIER> DISPLAY> MISC> DRM-LIFE, and replace the drum unit if the value is near 100 because the drum may have reached its life expectancy.

0110 The measured voltage of the primary transfer ATVC is abnormal twice in succession.

Turn OFF and back ON the main power

E070 ITB HP detection error

0001 HP of the ITB fails to be detected even after the specific period of time.Abnormality of the HP sensor, Deviation of the belt from its position to either edge, or soiling of the seal

Clean the HP detection seal, Clean/Replace the HP sensor

0002 The next HP fails to be detected within the specific period of time after the HP of the ITB is detected.

Clean the ITB back side and the drive roller

0003 The next HP is detected earlier than the specific period of time after the HP of the ITB is detected.The ITB is torn due to scratches, and the sensor detects the tear as a HP by mistake.

Clean the HP detection seal, Clean/Replace the HP sensor

E100 BD error

0001 Speed lock of the BD speed control fails to be executed 5 sec after the laser scanner motor starts to operate.

Check on connection between the laser scanner unit and the DC controller PCB, Check on 24V line fuse, Replace the laser scanner unit

0002 The speed lock of the BD speed control fails while rotation of the laser scanner motor is stable.

0003 The phase lock of the BD phase control fails while rotation of the laser scanner motor is stable.

0004 Phase lock of the BD phase control fails to be executed 6 sec after the laser scanner motor starts to operate.

E110 Operation error of the laser scanner motor

0001 Speed lock of the FG speed control fails to be executed 5 sec after the laser scanner motor starts to operate.

Check on connection between the laser scanner unit and the DC controller PCB, Check on 24V line fuse, Replace the laser scanner unit

E202 CIS unit HP detection error




*****: Puncher Unit

Chapter 15

15-7

0001 The HP sensor fails to be ON after the CIS unit moves backward for a specific distance or more.

Disconnect and then connect the connector, Replace the scanner HP sensor, Replace the scanner motor, Replace the reader controller PCB

0002 The HP sensor fails to be OFF after the CIS unit moves forward for a specific distance or more.

E225 CIS light quantity error

0001 Normal light-up of the lamp fails to be confirmed at the time of power-on and shading correction when a job starts.

Disconnect and then connect the connector, Replace the document lamp (xenon tube), Replace the CIS, Replace the inverter PCB, Replace the reader controller PCB

E227 Power supply error in the reader unit

0001 24V port is off at power-on. Disconnect and connect the power supply connector, Replace the power supply 0002 24V port is off when a job starts.

0003 24V port is off when a job terminates.

0004 24V port is off during a drive under load.

E243 Control panel unit error

0000 Communication between the main controller and the control panel unit is abnormal.

Check on connection between the main controller PCB and the control panel unit

E248 Backup memory error

0000 Check error of the SRAM PCB (at start up)

Check on connection of the SRAM PCB, Replace the SRAM PCB

0001 Reader controller EEPROM error at power-on

Replace the reader controller PCB

0002 Reader controller EEPROM writing error

0003 Reader controller EEPROM reading error after check error writing

E315 Abnormality of image data

* 0008 ASIC (for compression/decompression) on the image conversion PCB is faulty.Timeout error during encoding (No response after 30sec passed)

Check on connection of the image conversion board, Replace the image conversion board

000e Data is corrupt (Abnormality of memory/HDD) Soft decode error

Replace the image memory (SDRAM) , Replace the HDD

* 0010 ASIC (for compression/decompression) on the image conversion PCB is faulty.Timeout error during decoding

Check on connection of the image conversion board, Replace the image conversion board

* 0025 ASIC (for compression/decompression) on the image conversion PCB is faulty.Image data transfer error during rotation processing.

* 0028 ASIC (for compression/decompression) on the image conversion PCB is faulty.Timeout error during rotation processing

* 0034 ASIC (for scaling processing) on the image conversion PCB is faulty. Image data transfer error during scaling processing

* 0036 ASIC (for scaling processing) on the image conversion PCB is faulty.Timeout error during scaling processing

E351 Main controller PCB error

0000 Communication error of the main controller PCB occurs at start-up.

Check on connection between the main controller PCB and the main controller PCB (sub) , Replace the main controller PCB, Replace the main controller PCB (sub)

E400 Feeder communication error

0001 Checksum error Check on connection between the ADF controller PCB and the main controller PCB (sub), Replace the ADF controller PCB, Replace the main controller PCB (sub)

0002 Reception status error

0003 Reception interrupt error

E490 Model error

0001 Feeder for other model is detected. Connect an appropriate feeder

E500 Finisher communication error




*****: Puncher Unit

Chapter 15

15-8

0001 Communication error is detected between the main body and the finisher for specific times and specific period of time.

Check on connection between the DC controller PCB and the finisher controller PCB, Replace the finisher controller PCB, Replace the DC controller PCB

E503 *** Finisher internal communication error

0002 Communication error between the finisher and the saddle unit

Check on connection between the saddle stitcher controller PCB and the finisher controller PCB, Replace the finisher controller PCB, Replace the saddle stitcher controller PCB

0003 Communication error between the finisher and the puncher unit

Check on connection between the puncher controller PCB and the finisher controller PCB, Replace the finisher controller PCB, Replace the puncher controller PCB

E505 Finisher backup memory error

0001 Data stored in the backup memory is abnormal.

Check on connection between the DC controller PCB and the finisher controller PCB, Replace the finisher controller PCB, Replace the DC controller PCB

**** 0002 Abnormality of puncher unit EEPROM data

Check on connection between the puncher controller PCB and the finisher controller PCB, Replace the finisher controller PCB, Replace the puncher controller PCB

E514 *** Stack delivery error / **** End assist motor error

*** 0001 The HP sensor fails to be ON within 1500ms after the return belt starts to move to its HP.

Check on a drive of the stack retaining roller, Replace the return belt U-turn HP sensor (SR5) , Replace the stack delivery motor (M2)

*** 0002 The HP sensor fails to be OFF within 1500ms after the return belt starts to move to the belt contact position.

**** 0001 The HP sensor fails to be OFF after the end assist motor rotates for a specific period of time.

Replace the end assist HP sensor (PI39) , Replace the end assist motor (M39)

**** 0002 The HP sensor fails to be ON after the end assist motor rotates for a specific period of time.

E519 **** Gear change motor error

0001 The HP sensor fails to be OFF after the gear change motor rotates for a specific period of time.

Replace the gear change HP sensor (PI49) , Replace the gear change motor (M40)

0002 The HP sensor fails to be ON after the gear change motor rotates for a specific period of time.

E530 *** Rear alignment error / **** Front alignment error

*** 0001 The HP sensor fails to be ON within 2000ms after the rear adjuster plate starts to move to its HP.

Replace the rear adjuster plate HP sensor (SR4) , Replace the rear adjuster plate motor (M4)

*** 0002 The HP sensor fails to be OFF within 1000ms after the rear adjuster plate starts to move from its HP.

**** 0001 The HP sensor fails to be OFF after the front jog motor rotates for a specific period of time.

Replace the front adjuster plate HP sensor (PI36) , Replace the front adjuster plate motor (M33)

**** 0002 The HP sensor fails to be ON after the front job motor rotates for a specific period of time.

E531 Staple error

*** 0001 The HP sensor fails to be ON within 500ms after the staple motor starts to drive in the reverse direction to recover from a staple jam.

Replace the stapling HP sensor (SR18) , Replace the staple motor (M9)

*** 0002 The HP sensor fails to be OFF within 500ms after the staple motor starts to drive.

**** 0001 The HP sensor fails to be OFF after the staple motor rotates for a specific period of time.

Replace the staple HP sensor (PI50) , Replace the staple motor (M41)

**** 0002 The HP sensor fails to be ON after the staple motor rotates for a specific period of time.

E532 Staple unit shift error




*****: Puncher Unit

Chapter 15

15-9

*** 0001 The HP sensor fails to be ON within 11000ms after the staple unit starts to move to the stapling HP.

Replace the stapler slide HP sensor (SR6) , Replace the stapler slide motor (M8)

*** 0002 The HP sensor fails to be OFF within 1000ms after the staple unit starts to move from its HP.

**** 0001 The HP sensor fails to be OFF after the staple shift motor rotates for a specific period of time.

Replace the stapler shift HP sensor (PI50) , Replace the stapler shift motor (M35)

**** 0002 The HP sensor fails to be ON after the stapler shift motor rotates for a specific period of time.

E535 Swing error

*** 0001 The HP sensor fails to be ON within 2000ms after the swing arm starts to move to its HP.

Check on operation of the stack delivery motor swing mechanism, Replace the swing cam HP sensor (SR7) , Replace the swing cam motor (M5)

*** 0002 The HP sensor fails to be OFF within 1000ms after the swing arm starts to move from its HP.

**** 0001 The HP sensor fails to be OFF after the swing motor rotates for a specific period of time.

Replace the swing HP sensor (PI35) , Replace the swing motor (M36)

**** 0002 The HP sensor fails to be ON after the swing motor rotates for a specific period of time.

E537 *** Front alignment error / **** Rear alignment error

*** 0001 The HP sensor fails to be ON within 2000ms after the front adjuster plate starts to move to its HP.

Replace the front adjuster plate HP sensor (SR3) , Replace the front adjuster plate motor (M3) , Replace the adjuster plate drive belt

*** 0002 The HP sensor fails to be OFF within 1000ms after the front adjuster plate starts to move from its HP.

**** 0001 The HP sensor fails to be OFF after the swing motor rotates for a specific period of time.

Replace the rear adjuster plate HP sensor (PI37) , Replace the rear adjuster plate motor (M34)

**** 0002 The HP sensor fails to be ON after the swing motor rotates for a specific period of time.

E540 *** Stack tray up/down error / **** Upper tray up/down error

*** 0002 Paper surface detection fails to end within 1000ms.

Replace the stack tray top paper sensor (SR9) , Replace the stack tray bottom paper sensor (SR10) , Replace the stack tray upper limit sensor (SR13) , Replace the stack tray lower limit sensor (SR12) , Replace the stack tray shift motor (M7)

*** 0003 Encoder lock within 200ms fails to reach 10pulse during paper surface detection.

*** 0004 Outputs of the top paper sensor, bottom paper sensor, tray upper limit sensor, and tray lower limit sensor have abnormality during paper surface detection.

**** 0001 The upper tray up/down motor clock is abnormal.

Replace the shift motor (M37) of the tray 1, Replace the shift area sensor PCB of the tray 1

**** 0002 Area is abnormal.

**** 0003 The safety switch is activated.

E542 **** Lower tray up/down error

0001 The lower tray up/down motor clock is abnormal.

Replace the shift motor (M38) of the tray 2, Replace the shift area sensor PCB of the tray 2

0002 Area is abnormal.

0003 The safety switch is activated.

E577 *** Paddle error

0001 The HP sensor fails to be ON within 1500ms after the paper retaining paddle starts to move to its HP.

Replace the paddle HP sensor (SR8) , Replace the paddle motor (M6)

0002 The HP sensor fails to be OFF within 1000ms after the paper retaining paddle starts to move from its HP.

E580 Stack tray up/down error




*****: Puncher Unit

Chapter 15

15-10

0001 The stack tray fails to reach the stack tray height sensor 4sec. after the stack tray up/down motor starts to move up the tray; or the stack tray fails to come out of the height sensor.

Check on overload on the stack tray up/down motor, Replace the stack tray up/down motor (M5), Replace the stack tray paper height sensor (S10) , Replace the stack tray up/down motor clock sensor (S9)

E584 **** Shutter unit error

0001 The shutter open sensor fails to be OFF (The shutter cannot be closed).

Replace the stack ejection motor (M32) , Replace the shutter open/close clutch (CL31), Replace the shutter HP sensor (PI45)

0002 The shutter open sensor fails to be ON (The shutter cannot be opened).

Replace the stack ejection motor (M32) , Replace the shutter open/close clutch (CL31), Replace the shutter HP sensor (PI45)

E590 ***** Puncher motor error

0001 The puncher HP sensor fails to be detected after the puncher motor is driven for 200ms.

Replace the puncher HP sensor, Replace the puncher motor

0002 The puncher fails to detect the puncher HP sensor after the puncher motor stops during initial operation.

E591 ***** Puncher dust sensor error

0001 Light receiving voltage at the time of light emission is abnormal.

Replace the puncher dust sensor

0002 Light receiving voltage at the time of non-light-emission is abnormal.

E592 ***** Puncher side registration sensor error


Replace the end sensor



Replace the side registration sensor 1










000A Light receiving voltage at the time of non-light-emission is abnormal.

E593 ***** Puncher shift motor error

0001 The HP sensor fails to be OFF. Replace the HP sensor, Replace the puncher shift motor0002 The HP sensor fails to be ON.

E5F0 **** Saddle paper positioning error

0001 The paper positioning plate HP sensor fails to be ON after the paper positioning plate motor is driven for 1.33 sec.

Replace the paper positioning plate motor (M4S), Replace the paper positioning plate HP sensor (PI7S)

0002 The paper positioning plate HP sensor fails to be OFF after the paper positioning plate motor is driven for 1 sec.

E5F1 **** Saddle paper folder error

0001 The number of detection pulses for the paper folder motor clock sensor is below the specific level.

Replace the paper folder motor (M2S), Replace the paper folder motor clock sensor (PI4S)

0002 The paper folder HP sensor fails to change after the paper folder motor is driven for 3 sec.

E5F2 **** Saddle guide error




*****: Puncher Unit

Chapter 15

15-11

0001 The guide HP sensor fails to be ON after the guide motor is driven for 0.455 sec.

Replace the guide motor (M3S), Replace the guide HP sensor (PI13S)

0002 The HP sensor fails to be OFF after the guide motor is driven for 1 sec.

E5F3 **** Saddle alignment error

0001 The adjuster plate HP sensor fails to be ON after the jog motor is driven for 0.5 sec. (for 1.67 sec. during initial operation)

Replace the jog motor (M5S), Replace the adjuster plate HP sensor (PI5S)

0002 The adjuster plate HP sensor fails to be OFF after the jog motor is driven for 1 sec.

E5F4 **** Saddle rear side staple error

0001 The stitching HP sensor fails to be ON after the stitcher motor (rear) rotates in the adverse direction for 0.5 sec. or more.

Replace the stitcher motor (rear, M6S), Replace the stitching HP sensor (rear, MS5S)

0002 The stitching HP sensor fails to be OFF after the stitcher motor (rear) rotates for 0.5 sec. or more.

E5F5 **** Saddle front side staple error

0001 The stitching HP sensor fails to be ON after the stitcher motor (front) rotates in the adverse direction for 0.5 sec. or more.

Replace the stitcher motor (front, M7S), Replace the stitching HP sensor (front, MS7S)

0002 The stitching HP sensor fails to be OFF after the stitcher motor (front) rotates for 0.5 sec. or more.

E5F6 **** Saddle paper push-on error

0001 The paper pressure plate HP sensor fails to be ON after the paper pressure plate motor is driven for 0.3 sec. or more.

Replace the paper pressure plate motor (M8S), Replace the paper pressure plate HP sensor (PI14S)

0002 The paper pressure plate HP sensor fails to be OFF after the paper pressure plate motor is driven for 80ms or more.

0003 The number of detection pulses for the paper pressure plate motor clock sensor is below the specific level.

Replace the paper pressure plate motor (M8S), Replace the paper pressure plate motor clock sensor (PI1S)

0004 The paper pressure plate leading edge sensor fails to be OFF after the paper pressure plate motor is driven for 80ms or more.

Replace the paper pressure plate motor (M8S), Replace the paper pressure plate leading edge sensor (PI15S)

0005 The paper pressure plate leading edge sensor fails to be ON after the paper pressure plate motor is driven for 0.3 sec. or more.

E5F8 **** Saddle connector error

0001 Disconnection of the guide HP sensor connector is detected.

Disconnect and then connect the guide HP sensor (PI13S) connector

0002 Disconnection of the paper pressure plate HP sensor connector is detected.

Disconnect and then connect the paper pressure plate HP sensor (PI14S) connector

0003 Disconnection of the paper pressure plate leading edge sensor connector is detected.

Disconnect and then connect the paper pressure plate leading edge sensor (PI15S) connector

E5F9 **** Saddle switch error

0001 Open of the inlet cover is detected for 1 sec. or more after the host machine starts initial rotation/printing while the following sensors detect their covers closed.- Inlet cover sensor (PI9S)- Front cover open/close sensor (PI2S)- Delivery cover sensor (PI3S)Or, the front cover switch (MS2S) or the delivery cover switch (MS3S) is open.

Replace the inlet cover switch (MS1S), Replace the front cover switch (MS2S), Replace the delivery cover switch (MS3S)




*****: Puncher Unit

Chapter 15

15-12

0002 Open of the front cover switch is detected for 1 sec. or more after the host machine starts initial rotation/printing while the following sensors detect their covers closed.- Inlet cover sensor (PI9S)- Front cover open/close sensor (PI2S)- Delivery cover sensor (PI3S)

Replace the front cover switch (MS2S), Replace the delivery cover switch (MS3S)

0003 Open of the delivery cover switch is detected for 1 sec. or more after the host machine starts initial rotation/printing while the following sensors detect their covers closed.- Inlet cover sensor (PI9S)- Front cover open/close sensor (PI2S)- Delivery cover sensor (PI3S)- Delivery cover switch (MS3S)

Replace the inlet cover switch (MS1S), Replace the front cover switch (MS2S), Replace the delivery cover switch (MS3S)

E601 Abnormality of image memory

0000 Communication error of the image memory (SDRAM)

Replace the SDRAM

E602 Hard disk error Refer to [Details of E602]

E604 The image memory (SDRAM) is faulty/insufficient

0000 Memory capacity required for a model fails to be recognized.

Add on the SDRAM

** 0001 Memory for MEAP application is insufficient.

** 0768 Memory is faulty/insufficient (768MB is required)

** 1024 Memory is faulty/insufficient (1024MB is required)

E609 * Abnormal low temperature of the hard disk

0008 At start-up, temperature of the HDD fails to reach the specific level within a specific period of time.

Replace the HDD

0009 During recovery from sleep mode, temperature of the HDD is below the specific level within the specific period of time.

E610 ** Failure in the hard disk cryptographic key

0001 The encryption board is not attached. Attach the encryption board

0002 Memory is faulty/insufficient Add on memory

0101 Initialization of a key storage area in the memory ends in failure.

Turn OFF and back ON the main power, Replace the main controller PCB

0102 Initialization of code processing ends in failure.

Turn OFF and back ON the main power, Replace the encryption board

0201 Code processing error

0202 Code processing error

0301 Creation of a cryptographic key ends in failure.

0302 Failure in the cryptographic key is detected.

Turn OFF and back ON the main power, Replace the main controller PCBThe HDD will be initialized due to the error.0303 Failure in the cryptographic key is

detected.

0401 Error is detected during encrypting. Turn OFF and back ON the main power, Replace the encryption board0402 Error is detected during decoding.

E674 FAX board communication error




*****: Puncher Unit

Chapter 15

15-13

0001 Communication error between the FAX board and the main controller PCB is detected for the specific number of times.

Check on connection between the FAX board and the main controller PCB, Replace the FAX board, Replace the main controller PCB

* 0002 Communication error between the FAX board and the main controller PCB is detected for the specific number of times.

** 0004 Access to the modem IC is abnormal.

** 0008 Access to the port IC is abnormal.

** 000C Access to the modem IC and port IC is abnormal.

** 0010 Abnormality is detected when the timer device is open.

Replace the main controller PCB

** 0011 Abnormality is detected when the timer device starts.

E677 Abnormality of the external controller

0003 Abnormality of the external controller Abnormality is detected in configuration check when the external controller starts up.

Check on connection of the cable, Re-install the external controller system

0010 Controller for other mode is connected. Connect an appropriate controller, Re-install the external controller system

0080 Communication with the printer is abnormal after the external controller starts up properly.

Check on connection of the cable, Re-install the external controller system

E710 IPC initialization error

0001 The status fails to be ready within 3 sec after the IPC chip starts up.

Check on connection of the cable

E711 IPC communication error

0001 Error is set to the error register of the IPC chip 4 times or more within 1.5 sec.

Check on connection of the cable, Replace the ADF controller PCB, Replace the reader controller PCB

0002 Error is detected 4 times or more within 1.5 sec. after communication between the finisher and the printer stops, and recovery ends in failure.

Check on connection of the cable, Replace the finisher controller PCB, Replace the DC controller PCB

E712 Communication error between the ADF and the reader

0001 Communication between the reader and the ADF stops, and the communication cannot recover for 5 sec. or more.

Check on connection of the cable, Replace the ADF controller PCB, Replace the reader controller PCB

E713 Communication error between the finisher and the printer

0000 Communication between the finisher and the copier stops.

Check on connection of the cable, Replace the finisher controller PCB, Replace the DC controller PCB

E717 Communication error with the NE controller

0001 The NE controller connected before the power is turned off fails to be recognized at power-on.

Check on connection of the cableTo recover from the error: In service mode COPIER>FUNCTION>CLEAR >ERR

0002 A break in the IPC, IPC communication fails to recover

E719 Communication error with the coin vender/card reader

0001 The coin vender connected before the power is turned off fails to be recognized at power-on.

Check on connection of the cableTo recover from the error: In service mode COPIER>FUNCTION>CLEAR >ERR

0002 - A break in the IPC cable connected to the coin vender, IPC communication fails to recover- A break in the paper pickup/delivery signal line- Incorrect connection is detected (Short circuit in Tx and Rx of IPC)

0011 The card reader connected before the power is turned off fails to be recognized at power-on.

0012 A break in the IPC cable connected to the card reader, IPC communication fails to recover

E730 PDL error




*****: Puncher Unit

Chapter 15

15-14

1001 PDL software errorInitialization error when a job starts.

Reset PDL, Turn OFF and back ON the main power

100A PDL software errorSystem error such as a failure in initialization occurs during job processing.

9004 Open interface communication error PAI communication error with the external controller

Turn OFF and back ON the main power, Check on connection of the Open interface board/cable, Replace the external controller, Replace the Open interface board, Replace the main controller PCB9005 Connection error between the video

cable and the external controller is detected.

A006 PDL communication error PDL has no response

Reset PDL, Turn OFF and back ON the main power, Check on connection of the UFR board, Re-install the system, Replace the main controller PCB, Format and re-install the whole system.

A007 PDL version mismatch Machine control software version and PDL control software version do not match at start-up.

Reset PDL, Turn OFF and back ON the main power, Format and re-install the whole system

B013 PDL built-in font errorFont data is corrupt at start-up.

Turn OFF and back ON the main power, Re-install the system, Format and re-install the whole system.

C000 Initialization error Format and re-install the whole system, Replace the main controller PCB.

C001 HDD access error Format and re-install the whole system, Replace the HDD, Replace the main controller PCB.

E731 UFR PCB error

3000 The UFR PCB fails to be recognized at start-up.

Check on connection of the UFR PCB * , Replace the UFR PCB * , Replace the main controller PCB

3001 The UFR PCB fails to be initialized at start-up.

3002 Rambus fails to be initialized.

3015 Image data fails to be sent to the tip on the main controller PCB (main).

Turn OFF and back ON the main power, Replace the UFR PCB * , Replace the main controller PCB

E732 Reader communication error

0001 DDI-S communication error Check on connection between the reader controller PCB and the main controller PCB, Check on the reader power supply

E733 Printer communication error

0000 The printer fails to be detected at start-up.

Check on connection between the DC controller PCB and the main controller PCB, Check on the printer power supply0001 DDI-P communication error

E740 Abnormality of the Ethernet board

0002 Incorrect MAC address is detected at start-up.

Replace the Ethernet board * , Replace the main controller PCB (sub LAN-bar) **

0003 Incorrect network ID is detected at start-up.

E743 DDI communication error

0001 The reader controller PCB detects communication error between the main controller PCB and the reader controller PCB.

Disconnect and then connect the reader communication cable connector, Replace the reader controller PCB, Replace the main controller PCB

E744 Language file/BootROM error

0001 Language version and Bootable version in the HDD differ.

Upgrade the version of the Language file

0002 The language size in the HDD is too large.

0003 Language in Config.txt in the HDD that should be switched fails to be found.Switch to the language in the HDD cannot be done.

0004 Switch to the language in the HDD cannot be done.

1000 The BootROM for other model is connected.

Replace the BootROM

* 1001 System version and BootROM version do not match.

Replace the BootROM, Upgrade the system version

2000 Incorrect engine ID is detected. Re-install the system




*****: Puncher Unit

Chapter 15

15-15

* 4000 Incorrect DC controller PCB is detected.

Upgrade the DC controller PCB version

E745 * Token ring board error

0001 Initialization of the token ring driver using PCI ends in failure.

Check on connection of the token ring board, Replace the token ring board

0002 MAC address is abnormal when the token ring driver is initialized.

0003 Board information acquisition/setting is abnormal when the token ring board is initialized.

0004 Connection error when the token ring driver starts up.

Check on connection of the cable, Check on power supply of the MAU

E746 * Option board error

0003 The UFR PCB for other model is detected at start-up.

Replace with an appropriate UFR PCB

0004 The main controller PCB (sub) for other model is detected at start-up.

Replace with an appropriate main controller PCB (sub)

E747 * Main controller PCB error (Image processing ASIC or memory control/communication control ASIC)

XXXX IC12 (image processing ASIC) or IC23 (memory control/communication control ASIC, CPU) on the main controller PCB is abnormal (such as image data transfer error)

Turn OFF and back ON the main power, Replace the main controller PCB (main)


0000-1217 An error occurs in the main controller PCB (Main).

Turn the main power off and turn it back on. Replace the main controller PCB (Main).

2000-3D00 An error occurs in the communication with the main controller PCB (Sub PE).

Disconnect and connect the main controller PCB (Sub PE), or replace it. Replace the main controller PCB (Main).

3F00,3F02 When Unmounting of the main controller PCB (Sub PE) is detected.

Disconnect and connect the main controller PCB (Sub PE), or replace it.

6000-7D00 An error occurs in the communication with the main controller PCB (Sub R)

Disconnect and connect the main controller PCB (Sub R), or replace it. Replace the main controller PCB (Main).

7F00 When unmounting of the main controller PCB (Sub R) is detected.

Disconnect and connect the main controller PCB (Sub R), or replace it.

8000-9C00 A error occurs in the communication with the open interface PCB.

Disconnect and connect the open interface PCB, or replace it. Replace the main controller PCB (Main).

9F00 When unmounting of the main controller PCB (Sub R) is detected.

Disconnect and connect the main controller PCB (Sub R), or replace it.

C000-DC00 An error occurs in the communication with the main controller PCB (Sub SJ).

Disconnect and connect the main controller PCB (Sub SJ), or replace it.Replace the main controller PCB (Main).

DF00 When unmounting of the main controller PCB (Sub SJ) is detected.

Disconnect and connect the main controller PCB (Sub SJ), or replace it.

FF00 Incorrect main controller PCB (Sub SJ/PE/R) or incorrect open interface PCB is detected.

Replace with an appropriate main controller PCB (Sub SJ/PE/R) or open interface PCB.

EXXX When an interrupt occurs from unexpected ASIC.

Turn the main power off and turn it back on. Replace the main controller PCB (Main).


4000 Any ASIC of the main controller PCB (Sub SJ/PE/R) or ASIC of the open interface PCB is not detected.

Disconnect and then connect the main controller PCB (Sub SJ/PE/R), Replace the main controller PCB (Sub SJ/PE/R), Disconnect and then connect the relay PCB (GU-short), Replace the relay PCB (GU-short), Disconnect and then connect the open interface PCB, Replace the open interface PCB, Replace the main controller PCB (main)

4010 Failure of the main controller PCB (Sub SJ/PE/R) or failure of the open interface PCB is detected.


4020 When connecting of an incorrect board to the PCB expansion slot is detected:

Mount the PCI expansion board (encrypted board or voice board) for the host machine.




*****: Puncher Unit

Chapter 15

15-16

4021 When the /SERROR signal of the PCI is detected (such as the address parity error).

Disconnect and connect the PCI expansion board, or replace it.Replace the main controller PCB (Main).

4030 An error occurs in accessing to the HDD controller.

Replace the main controller PCB (Sub LAN-bar) Replace the main controller PCB (Main)

4040 Access error to the main controller PCB (Sub SJ/PE/R) or access error to the open interface PCB.


4041 An error occurs in accessing to the counter memory PCB.

Disconnect and connect the counter memory PCB, or replace it. Replace the main controller PCB (Main).

4042 An error occurs in size of SDRAM. Disconnect and connect SDRAM, replace it, or add another.Replace the main controller PCB (Main)

4043 An error occurs in reading MAC address.

Replace the main controller PCB (Sub LAN-bar).Replace the main controller PCB (Main).

4044 An error occurs in accessing to ECO-ID PCB.

Connect and disconnect ECO-ID PCB, or replace it.Replace the main controller PCB (Main)

4045 An error occurs in accessing to RTC. Disconnect and connect SRAM, or replace it.Replace the main controller PCB (Main).

4050 An error occurs in accessing to LAN controller.

Replace the main controller PCB (Sub LAN-bar). Replace the main controller PCB (Main).

4150 When an exhaustion of battery to backup SRAM/RTC is detected

Turn off the main power and turn it back on.Replace the SRAM PCB.

4160 An error occurs in accessing to the FAX I/F controller.

Replace the main controller PCB (Main)

4170 An error occurs in accessing to the USB host controller.


4180 An error occurs in accessing to the USB device controller.

Replace the main controller PCB (Sub LAN-bar). Replace the main controller PCB.

4190 An error occurs in accessing to the I/F controller (Card reader, Coin robot) in IPC communication.


4210 An error occurs in accessing to the ASIC for I/O and interrupt.

Replace the main controller PCB (Main).

4220 An error occurs in reading SDRAM(Slot position; Upper)

Disconnect and connect SDRAM, or replace it.

4221 An error occurs in reading SDRAM(Slot position; Lower).

Disconnect and connect SDRAM, or replace it.

4230 An error occurs in accessing to the LCD controller.

Replace the main controller PCB (Main).

4260 An error occurs in writing when the BootROM version is upgraded.

Replace the BootROM.

4901 When turning off the 3.3V emergency night power is detected during operation.

Replace the controller power PCB. Replace the main controller PCB (Main).

E749 ** Restart in accordance with a change of the product configuration

0001 The BootROM is replaced with a different type (when the PDL option is installed) .

Turn OFF and back ON the main power to recover

E803 Door close error

0001 Remote (+24V) OFF is detected soon after the door is closed.

Check on connection of the front cover open/close switch (SW3) , Replace the front cover open/close switch 0002 Remote (+13V) OFF is detected soon

after the door is closed.

E804 Controller fan error

0004 Stoppage of the controller fan is detected for 16 sec continuously.

Check on connection of the controller fan, Replace the controller fan

E805 Fan error

0001 Lock fails to be detected for 5sec continuously while the exhaust fan (front) is driven.Disconnection of the fan connector. Lock signal fails to be sent due to a fan failure.

Check on connection of the exhaust fan (front), Replace the exhaust fan (rear)




*****: Puncher Unit

Chapter 15

15-17

0002 Lock fails to be detected for 5sec continuously while the exhaust fan (rear) is driven.Disconnection of the fan connector. Lock signal fails to be sent due to a fan failure.

Check on connection of the exhaust fan (rear), Replace the exhaust fan (rear)

0003 Lock fails to be detected for 5sec continuously while the ITB fan is driven.Disconnection of the fan connector. Lock signal fails to be sent due to a fan failure.

Check on connection of the ITB fan, Replace the ITB fan

0004 Lock fails to be detected for 5sec continuously while the toner intake fan is driven.Disconnection of the fan connector. Lock signal fails to be sent due to a fan failure.

Check on connection of the toner intake fan, Replace the toner intake fan




*****: Puncher Unit

Chapter 15

15-18

15.2.2 E602 in Detail (iR C3100 Series)

0009-9736

iR C3100 / / / iR C3100N / /

If the machine suffers a fault associated with E602-xxyy, it calls for different remedial actions as identified by the sub code.

if E602-xxyy is indicated, be sure always to turn off and then on the machine (so that it will run auto recovery sequence).

T-15-1

T-15-2

xx Partition yy Description

00 HDD as a whole

01 The machine cannot recognize the HDD. The machine cannot find BOOTDEV at time of startup.

Remedy: Turn off the main power, and check the connection of the 2 types of cables (power, IDE) connecting to the HDD; then, turn on the power.When doing so, check to see if the HDD rotates and if the power is supplied.

02 The machine cannot find the system software for the CPU of the main controller (main) in BOOT DEV.

Remedy:

03 The machine detects a read error sector while it is reading data from BOOTDEV.

Remedy:

06 The machine cannot find the system software for the CPU of the main controller (sub) in BOOTDEV.

Remedy:

07 The machine cannot find an appropriate ICCProfile in BOOTDEV/PDLDEV.

Remedy:


010203040506070809FF

DOSDEVFSTDEVDOSDEV2FSTPDEVDOSDEV3PDLDEVDOSDEV4BOOTDEVDOSDEV5not identified

01, 02 The machine has encountered a read error or a file system error while starting up.

Remedy:

if xxyy is 0701, 0702.

Remedy:Ask the user to use the RUI to collect address book data, transfer settings, and user mode

data.

if xxyy is 0801, 0802.

Remedy:

DF NG

FE NG

H FENG NG

FE NG

FE NG

I FBNG NG

J FCNG NG

J FENG NG

Chapter 15

15-19

A :1) Make the following selections, and enter '1': COPIER>FUNCTION>SYSTEM>CHK-TYPE.2) Make the following selections, and press the OK key to execute: COPIER>FUNCTION>SYSTEM>HDCHECK*.3) When done, turn off and then on the main power.B :1) Find the appropriate CHK-TYPE from the table 'HDD Format' ; then, make the followingselections, and type: COPIER>FUNCTION>SYSTEM>CHK-

TYPE.2) Make the following selections, and press the OK key to execute: COPIER>FUNCTION>SYSTEM>HD-CLEAR.3) When done, turn off and then on the main power.C :1)** Start up the machine in normal mode (i.e., turn on the main power while pressing the 1 and 7 keys ; then, make the following selections, and press

the OK key: COPIER>FUNCTION>SYSTEM>DOWNLOAD).2) Execute formatting of DOSDEV4 using the Service Support Tool.3) When done, turn off and then on the main power.D:1) Replace the main controller (main) board.2) Remove the image memory (SDRAM) and the boot ROM from the previous board, and mount them on the new board.E:1)** Start up the machine in safe mode (i.e., turn on the power while pressing the 2 and 8 keys).2) Format the HDD (ALL) using the Service Support Tool, and download the system software (SYSTEM, LANG, RUI).3) When done, turn off and then on the main power.F:1)** Replace the HDD, and start up the machine in safe mode (i.e., turn on the main power while pressing the 2 and 8 keys).2) Format the HDD (ALL) using the Service Support Tool, and download the system software (SYSTEM, LANG, RUI).3) When done, turn off and then on the main power.G:

if xxyy is FF01, FF02.

Remedy:

03 The machine has encountered an HDD contact fault or, operating system error.

Remedy:Turn off the main power, and check the 2 types of cable (power, IDE) connecting to the HDD; then, turn on the main power.While doing so, check to see if the HDD rotates and if power is supplied.

11,21 The machine has encountered an HDD contact fault.

Remedy: Turn off the main power, and check the 2 types of cable (power, IDE) connecting to the HDD; then,turn on the power.While doing so, check to see if the HDD rotates and if the power is supplied.

13,25 The machine has encountered a read error.

Remedy:

if xxyy is 0713, 0725.

Remedy:

if xxyy is 0813, 0825.

Remedy:

10,12,14,22,23,24

The machine has encountered a system error or a packet data error.

Remedy:


A FENG NG

E DFNG NG

DF NG

I FBNG NG

I FCNG NG

I FENG NG

FE NG

Chapter 15

15-20

1) Make the following selections, and enter '1': COPIER>FUNCTION>SYSTEM>CHK-TYPE.2) Make the following selections, and press the OK key to execute: COPIER>FUNCTION>SYSTEM>HD-CLEAR.3) When done, turn off and then on the main power.H:1) Turn off the main power; then, turn on the main power while pressing the 1 and 9 keys (so that the machine will automatically start its remedial program*,

turning the control panel solid black).

2) When done (i.e., when the control panel turns white), turn off and then on the main power.

If the machine does not run its remedial program in response to the foregoing step, go to E.

I :1) Find the appropriate CHK-TYPE in the table "HDD Format"; then, make the following selections and enter CHK-TYPE.2) Make the selections, and press the OK key to execute: COPIER>FUNCTION>SYSTEM>HD-CHECK*.3) When done, turn off and then on the main power.J:1) Make the following selections, and enter '4': OPIER>FUNCTION>SYSTEM>CHK-TYPE.2) Make the following selections, and press the OK key to execute: COPIER>FUNCTION>SYSTEM>HD-CHECK (1 to 5 min).3) When done, turn off and then on the main power.* Takes about 30 to 50 min.** As necessary, ask the user to use the RUI to collect address book data, transfer settings, and user mode settings.

T-15-3

15.2.3 E602 in Detail (iR C3170/C2570 Series)

0009-9738

/ iR C2570 / / iR C3170 / / iR C3170i / iR C2570i

<E602-XXYY>

- XX= '00'

HDD Format

Partition CHK-TYPE Typical data item deleted

DOSDEV 1 all relating to images (reservation, Box, fax); mode memory, routine task buttonFSTDEV 1

DOSDEV2 1

FSTPDEV 1

DOSDEV3 2 PDL spool

PDLDEV 3 PDL-related file (font, registration form, ICCProfile)

DOSDEV4 4 user data (address book, transfer settings), system softwareBOOTDEV 4

DOSDEV5 5 -

non specific 0 -

Chapter 15

15-21

- XX= '01 to FF'

XX YY Description Remedy

00

01

The HDD is not recognized. - Turn off the power, and check the HDD cable for disconnection; then, turn the power back on.- Turn on the power, and put your ear or finger against the HDD to see if the disk inside it is rotating.- Check if the HDD is run from 5 volt / 12 volt mains.- Replace the HDD, and then re-install the system.- Replace the main controller PCB.

02

The system software for the main CPU is absent.At start-up, the start-up partition (BOOTDEV) is not found.

- Start up in safe mode, and execute full formatting using the SST; then, re-install the system software, and turn off and then on the power.- Replace the HDD, and then re-install the system.

03

An interrupt has been detected during writing to BootDevice.

Remedy differs according to an error code screen.

<The error code screen is black and white>- Turn off the power, and then back on while pressing 1 and 9 at a time.With this operation, recovery of the writing discontinuation sector will start automatically (the screen is black at this time). Progress of the recovery is displayed on the screen while the writing discontinuation sector is being recovered, and the screen becomes white when the recovery is completed. Then, turn off and back on the power.- Start up in safe mode. Execute full formatting using the STT, and re-install the system. Then, turn off and back on the power.- Replace the HDD, and re-install the system.

<The error core screen is normal (spanner mark)>- Set CHK-TYPE=0, and execute HD-CHECK; turn off and back on the power.- Start up in safe mode. Execute full formatting using the STT, and re-install the system. Then, turn off and back on the power.- Replace the HDD, and re-install the system.

06

When the system for sub-CPU is not found:

- Start up in safe mode, and execute full formatting using the SST; then, re-install the system software, and turn off and then on the power.- Replace the HDD, and then re-install the system.

07

When ICC profile is not found: - Start up in safe mode, and execute full formatting using the SST; then, re-install the system software, and turn off and then on the power.- Replace the HDD, and then re-install the system.

08When the PS Kanji font does not exist.

- Re-install the system.

Chapter 15

15-22

XX YY

XXCHK-

TYPEPartition Description

At start-up During operation

03 0500,01,02,

04

11,2

1

13,2

5

10,12,14,2

2,23,24

Remedy Remedy

01

1

FSTDEVcompressed image data (e.g., Box)

*1 *5

*9 *10 *11 *12

02 IMG_MNGfile management table, profile

03 FSTCDEV job archiving (chasing)

04 THUMDEV Thumbnail

05

2

APL_GEN general data

06 TMP_GENgeneral data (temporary file)

07 TMP_FAX for fax (temporary file)

08 TMP_PSSfor PDL spool (temporary file)

09 3 PDLDEV PDL related files

10 4 BOOTDEV

firmware (system, MEAP, key, certificate, PDF dictionary, RUI content, audio dictionary)

*3 *8

11 5 APL_MEAP MEAP application *1 *5

12 6 APL_SEND address book, filter *2 *6

13 7 BOOTDEV2Firmware (BOOTDEV) Back-up

*3 *8

FF 0Not

identified

full check on HDD for faulty sector and recovery

*4 *7

YY Description Remedy

*1

03

An ongoing write operation is interrupted (at start-up).

- Set CHK-TYPE to the appropriate device number, execute HD-CHECK, turn off the power, and turn it back on.- Type in CHK-TYPE that corresponds to the partition in question, and execute HD-CLEAR; then, turn off and then back on the power.

*2

- Ask the user to download the address book data using a remote UI.- Set CHK-TYPE to the appropriate device number, execute HD-CHECK, turn off the power, and turn it back on.- Start download mode, and execute full formatting using the SST; thereafter, turn off and then back on the power.

*3

The recovery operation for the boot partition necessarily requires the use of the SST in safe mode.- Set '0' for CHK-TYPE, and execute HD-CHECK; thereafter, turn off and then back on the power.- Start download mode, and execute full formatting and re-install the system software; thereafter, turn off and then back on the power.

*4

- Set '0' to CHK-TYPE, and execute HD-CHECK; then, turn off and then back on the power.- Execute HD-CLEAR by setting '1', '2', '3', and '5' to CHK-type; then, turn off and then back on the power.

Chapter 15

15-23

*5

05

A file system error has occurred.

- Type in CHK-TYPE corresponding to the partition in question, and execute HD-CLEAR; then, turn off and then back on the power.- Replace the HDD, and re-install the system software.

*6

The machine does not permit execution of HD-CLEAR in service mode (to prevent loss of partition information such as address book and filter data).- Ask the user to download the address book data using a remote UI.- Start download mode from service mode; then, execute full formatting using the SST, and re-install the system software. Thereafter, turn off and then back on the power.

*7

- Execute HD-CLEAR by setting "1', '2', '3', and '5' to CHK-TYPE; then, turn off and then back on the power.- Replace the HDD, and re-install the system software.

*8

Recovery operation for the Boot partition necessarily requires the use of the SST in safe mode.- Start in safe mode, and execute full formatting in the SST, and re-install the system software. Thereafter, turn off and then on the power.- Replace the HDD, and re-install the system software.

*9

00

01

02

04

There is poor contact for the HDD, or there is a system error.

- Check the cables and power cord for disconnection.- Start up in safe mode; then, execute full formatting using the SST, and re-install the system software. Thereafter, turn off and then back on the power.- Replace the HDD, and re-install the system software.

*1011

21

There is poor connection of the HDD.

- Check the cable and the power connectors for disconnection.- Replace the HDD, and re-install the system software.

*1113

25

A write operation has been suspended.

It is highly possible that document data in boxes on HDD is damaged.- Set CHK-TYPE to the appropriate device number, execute HD-CHECK, turn off the power, and turn it back on.- Set CHK-TYPE to the appropriate device number, execute HD-CLEAR, turn off the power, and turn it back on.(For BOOTDEV, BOOTDEV2, or APL_SEND, re-format using SST, and re-install the system.)- Replace HDD, and then re-install the system.

*12

10

12

14

22

23

24

There is a system error or a packet data error.

- Start up in safe mode; then, execute full formatting using the SST, and re-install the system software. Thereafter, turn off and then back on the power.- Replace the HDD, and re-install the system software.

YY Description Remedy

Chapter 15

15-24

15.3 Error Codes (SEND)

15.3.1 Self-Diagnostic Display

0003-9199


Cause Remedy

Scanning has stopped because the size of the data for the scanned original exceeds the limit. Scanning may

be possible if [Data Cmprssn] is set to [High Ratio], Resolution is lowered, or [Sharpness] is reduced.

Scanning was stopped because the data size of the scanned original exceeded the maximum data size that the machine could handle.

By selecting [High Ratio] for Data Compression Ratio, lowering the Resolution, and lowering the Sharpness setting, scanning may become possible.

Out of resources. Wait for a moment, then perform operation again.

You cannot browse the network. There is a lack of TCP/IP resources because documents have just been continuously sent or are being continuously sent through FTP or Windows (SMB).

Wait for a while, and try browsing again.

Set the IP Address.

This machine is not set with an IP address. Specify the IP Address Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen), then turn the machine's main power OFF and back ON again.

No response from the server. Check the settings.

The specified server settings are incorrect, or the server is not turned ON. Alternatively, the machine's TCP/IP resources may be low.

Wait for a while, and try browsing again. If there is still no response from the server, try selecting another server.

NetWare is in use. Wait for a moment, then perform operation again.

You cannot browse the network because NetWare is printing through a Pserver or NDS PServer.

Wait until printing is complete, then try browsing again.

There are too many subdirectories.

You have exceeded the maximum number of subdirectory levels allowed.

Specify a different destination because the directory level that you are trying to access cannot be specified.

No response.

The server was not running when you tried to send. Make sure that the server is ON, and check the destination.

The network connection was lost when you tried to send. (Either you could not connect to the destination, or the connection was lost before the job could be completed.)

Check the status of the network.

You tried to send through NetWare, but the Tree name was not entered.

Enter the Tree name.

A TCP/IP error occurred when you tried to send an e-mail message or an I-fax.

Check that the network cables and connectors are properly connected.

Check the TCP/IP.

Cause The machine's TCP/IP connection is not operating.

Check the IP Address Settings (IP Address, DHCP, RARP, BOOTP) in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).

Cannot find the selected server. Check the settings.

The IP address that the machine should connect to cannot be determined.

1. Check the DNS Server Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen). 2. Check whether the DNS server's DNS settings are correct.

If Login Information in Register LDAP Server in System Settings (from the Additional Functions screen) is set to 'Use (security auth.)' for the LDAP server, the machine will not be able to determine the host name.

Check the DNS Server Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).

Cannot connect to the selected server. Check the settings.

The machine cannot connect to the specified IP address/port.

1. Check the Gateway Address setting in IP Address Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).2. Check the Server Address and Port Number in Register LDAP Server in System Settings (from the Additional Functions screen). 3. Check whether the LDAP server is operating normally.4. If Login Information in Register LDAP Server in System Settings (from the Additional Functions screen) is set to 'Use (security auth.)' for the LDAP server, check whether UDP (User Datagram Protocol) packages are blocked by the filter.

Check the user name and password or check settings.

Chapter 15

15-25

15.3.2 List of Error Codes without Messages

0003-9233


When setting Login Information for the LDAP server to 'Use' or 'Use (security auth.)', the user name or password is incorrect.

Check the User and Password settings when Login Information in Register LDAP Server in System Settings (from the Additional Functions screen) is set to 'Use' or 'Use (security auth.)'.

When setting Login Information for the LDAP server to 'Use (security auth.)', the domain name is incorrect.

Check the Domain Name setting when Login Information in Register LDAP Server in System Settings (from the Additional Functions screen) is set to 'Use (security auth.)'.

Cannot complete searching due to timeout. Check the settings.

The search could not be completed within the time specified under <Search Timeout>.

Increase the time setting for Search Timeout in Register LDAP Server in System Settings (from the Additional Functions screen).

The number of search results has exceeded limits. Change search conditions and try again.

The number of addresses that meet the search criteria exceeds the specified maximum number of addresses to search.

1. Narrow down the search criteria, and then search again.2. Increase the maximum number of addresses to search.

Search condition includes characters that cannot be used with the selected server.

"/" is used in the search criterion. Remove "/" from the search criterion, and search again.

The combination of characters used in the search criterion does not constitute an acceptable search criterion.There is an unequal number of "(" and ")"."*" is not placed within "( )".

Make sure that the characters for the search criterion are combined properly, and search again.

If <Server LDAP version and character code> is set to 'ver.2 (JIS)', characters other than ASCII Code (0x20-0x7E) are being used.

Omit characters that cannot be used, and search again.

Cannot start searching because the version setting for the server is incorrect. Check the settings.

Although 'ver. 3' is set as the server LDAP version number in Register LDAP Server in System Settings (from the Additional Functions screen), the LDAP server is running on version 2.

Set Server LDAP version and character code in Register LDAP Server in System Settings (from the Additional Functions screen) to 'ver. 2'.

Cause Remedy

# 001

Paper or originals are jammed. Place the document properly in the feeder or on the platen glass, and remove any jammed paper or originals.

# 003

Communications that take longer than the preset time (64 minutes) caused the error.

1. Reduce the resolution, and try sending the document again. 2. When receiving a document, ask the remote party to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it.

# 005

The other party did not answer within 35 seconds. Confirm that the remote machine is able to communicate, and try again.

The receiving machine is not a G3 fax. Check the type of receiving machine with the receiving party.

# 009

There is no paper. Load paper.

The paper drawer is not correctly inserted into the machine.

Insert the paper drawer properly.

# 011

The document that you are sending is not placed correctly.

Place the document properly in the feeder or on the platen glass, and repeat the whole procedure from the beginning.

# 012

The document could not be sent because the receiving fax machine was out of paper.

Ask the receiving party to load paper into their fax machine.

# 018

The receiving machine did not respond when your machine redialed.

Confirm that the receiving machine is able to communicate, and try again.

The documents could not be sent because the receiving machine was engaged.


The settings on your machine do not match the settings on the receiving machine.


Cause Remedy

Chapter 15

15-26

# 022

Forwarding could not be performed because all of the addresses stored under the specified Group destination have been deleted, or User Inboxes are specified as the Group destination.

Re-enter the forwarding address and try sending again.

Transmission could not be performed because the specified destination was deleted while the documents were waiting to be sent.

Re-enter the address in the address book and try sending again.

# 037

Documents could not be received because there was insufficient memory available.

Erase unwanted documents and documents with errors from memory to increase the amount of available memory.

# 080

A subaddress is not set in the remote machine. Check the subaddress of the remote machine, and try again.

# 081

A password is not set in the remote machine. Check the password of the remote machine, and try again.

# 099

Sending was interrupted. Try sending again.

# 102

The subaddress and/or password do not match. Check the subaddress and/or password of the remote machine, and try again.

# 107

The document could not be sent because there was insufficient memory available.

1. Resend the document in a lower resolution.2. Erase unwanted documents to make memory available.3. If this problem occurs frequently, contact your local authorized Canon dealer.

# 701

The specified Department ID does not exist, or the password has changed.

Enter the correct Department ID or password using 0-9 (numeric keys) on the control panel, and try sending again.

# 702

The document could not be sent because the memory is full.

1. Wait a few moments, and try again after the other send jobs are complete.2. Do not send the document to too many recipients at the same time. Send the document to a smaller number of recipients each time.

# 703

The memory for the image data is full. 1. Wait a few moments, and try again after the other send jobs are complete.2. Erase documents stored in inboxes. If the machine still does not operate normally, turn the main power OFF, and then back ON again.

# 704

An error occurred while reading address information from the Address Book.

Check the address settings. If the machine still does not operate normally, turn the main power OFF, and then back ON again.

# 705

The send operation was interrupted because the size of the image data is larger than the Maximum Data Size for Sending set in E-mail/I-Fax Settings in Communications Settings in System Settings (from the Additional Functions screen).

Change the Maximum Data Size for Sending setting in E-mail/I-Fax Settings in Communications Settings in System Settings (from the Additional Functions screen). Select a lower resolution, or if you are using I-fax, decrease the number of pages containing images that you are sending each time, so that you do not exceed the Maximum Data Size for Sending limit.

# 706

The Address Book is being imported or exported from the Remote UI, or it is being used by another sending component.

Wait until the Address Book import/export function from the Remote UI or the other sending component is complete, and try sending again.

# 711

The inbox memory is full. Erase the unnecessary documents stored in the inbox.

# 712

The maximum number of documents is already stored in the inbox.

Erase the unnecessary documents stored in the inbox.

# 751

The server is not functioning. The network is down (the server is unable to connect to the network or was disconnected).

Check the recipient's address.Check that the network is up.

# 752

Cause Remedy

Chapter 15

15-27

The SMTP server name for e-mail or I-fax is not correct, or the server is not functioning.The domain name or e-mail address may not be set. The network is down.

Check the SMTP Server name and E-mail Address in E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen).Check that the SMTP server is operating properly.Check the network status.

# 753

A TCP/IP error occurred while sending an e-mail message. (Socket, Select error, etc.)

Check the network cables and connectors. If the machine still does not operate normally, turn the main power OFF, and then back ON again.

# 754

The server is not functioning or the network is down.The destination setting is not correct.

Check the server and network.Check the destination's address settings.

# 755

You cannot send jobs because TCP/IP is not functioning correctly.

Check TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).

The IP address is not set. Check TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).

When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.

Check TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).

# 756

NetWare in NetWare Settings in Network Settings in System Settings (from the Additional Functions screen) is set to 'Off'.

Turn NetWare to 'On'.

# 801

A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message or send/receive an I-fax.

1. Check that the SMTP server is functioning normally.2. Check the network status.

The SMTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission to a file server.

1. Check that the SMTP server is functioning normally.2. Check the network status.3. Check the destination setting.4. Check the status and setting of the file server.

You are sending a file to a destination to which you have no write permission.

Check the destination setting.

When the machine tried to send a file to the server, a file with the same name already exists on the FTP server and that file cannot be overwritten.

Change the setting on the file server to enable the file to be overwritten.

When the machine tried to send a file to the server, either the folder name is incorrectly specified or the password is incorrect.

Check the destination setting.

# 802

The name of the SMTP Server in E-mail/I-Fax settings in Network Settings in System Settings (from the Additional Functions screen) is incorrect. The DNS server name in DNS Server Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen) is incorrect. Connection to the DNS server failed.

Check the name of the SMTP Server in E-mail/I-Fax and DNS Server Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).Check that the DNS server is functioning normally.

# 803

The connection was interrupted due to reasons on the recipient's side before all of the pages could be sent.

Try sending again.

# 804

Unable to match the specified directory name when sending data to a file server.

Check the destination.

You have no permission to access the folder. Change the setting on the server to enable access to the folder.

# 806

An incorrect user name or password was specified for the sending of a file to a file server.

Change the user name or password.

An incorrect destination was specified for the sending of an e-mail message or I-fax.

Check the e-mail or I-fax address.

# 810

A POP (Post Office Protocol) server connection error occurred while receiving an I-fax.

Check the POP Server name in E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen).Confirm that the POP server is functioning normally.Check the network status.

The POP server returned an error during the connection. Check the POP Server name in E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen).Confirm that the POP server is functioning normally.Check the network status.

Cause Remedy

Chapter 15

15-28

A timeout error occurred on the server while connecting to the POP server.

Check the POP Server name in E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen).Confirm that the POP server is functioning normally.Check the network status.

# 815

You cannot log on to the file server because the machine is printing a document sent to that server. Simultaneous connections are not possible.

Wait for a few moments before trying to send the data again, or change the NetWare server to which you are sending your documents. Alternatively, stop the Pserver.

# 818

The received data is not in a printable file format. Ask the sender to change the file format and resend the data.

# 819

You have received data that cannot be processed (MIME information is incorrect).

Check the settings, and ask the sender to resend the data.

# 820

You have received data that cannot be processed (BASE 64 or uuencode is incorrect).


# 821

You have received data that cannot be processed (TIFF analysis error).


# 822

You have received data that cannot be processed (image data cannot be decoded).


# 827

You have received data that cannot be processed (contains MIME information that is not supported).


# 828

You have received HTML data. Ask the sender to use a file format other than HTML, and resend the data.

# 829

Data that contains more than 1,000 pages is received. This machine can print or store up to 999 pages of data in memory, but will delete any data that exceeds this limit. Ask the sender to resend the remaining pages.

# 830

A DSN (Delivery Status Notification) error notification is received because of an incorrect I-fax address or destination setting, or the data size of the sent documents exceeds the mail server capacity.

1. Check the I-fax address or destination setting.2. Set Maximum Data Size for Sending in E-mail/I-Fax Settings in Communication Settings in System Settings (from the Additional Functions screen) so that it is less than the mail server capability.3. Check the status of the mail server, DNS server, and network.

# 831

An I-fax document could not be received using SMTP because of the RX/Print Range setting in IP Address Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).

Reset the RX/Print Range setting in IP Address Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).

# 832

DSN (Delivery Status Notification) mail was not sent because TCP/IP Settings or E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen) have not been set, or trouble has occurred in the mail server.

1. Check the DNS Server Settings and IP Address Settings in TCP/IP Settings, and E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen).2. Check the status of the mail server and DNS server.

# 833

MDN (Mail Delivery Notification) mail was not sent because TCP/IP Settings or E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen) have not been set, or trouble has occurred in the mail server.

1. Check the DNS Server Settings and IP Address Settings in TCP/IP Settings, and E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen).2. Check the status of the mail server and DNS server.

# 834

An MDN error notification is received because of an incorrect I-fax address or destination setting, or trouble has occurred in the network or mail server. Alternatively, the memory of the receiving machine is full.

Check the I-fax address and destination settings.

# 835

The maximum number of text lines for receiving an I-fax has been exceeded.

Ask the sender to reduce the amount of text data in the body of the document, and resend the data.

# 837

Cause Remedy

Chapter 15

15-29

A connection request was received from a host whose connection is restricted by IP Address Settings, which can be set in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen).

Check the settings in IP Address Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen). Make sure that the connection request is made from an authorized host.

# 839

The user name or password for the SMTP authentication (SMTP AUTH) in Authent./Encryption in E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen) is incorrect.

Check the user name and password for SMTP Authentication (SMTP AUTH) in Authent./Encryption in E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen).

# 841

The encryption algorithm that matches the mail server does not exist for sending e-mail or I-fax.

1. Set Allow SSL in Network Settings in System Settings (from the Additional Functions screen) to 'Off'. 2. Add the same encryption algorithm as the mail server in the mail server settings.

# 842

Authentication using the client certificate was requested by the mail server for sending e-mail or I-fax.

1. Set Allow SSL in Network Settings in System Settings (from the Additional Functions screen) to 'Off'. 2. Change the mail server settings so that the client certificate is not requested.

# 843

There is large difference between the current time set in the KDC (Key Distribution Center) server and the one set in the machine.

1. Change the current date and time in Date & Time Settings in Timer Settings (from the Additional Functions screen). 2. Change the current time set in the KDC (Key Distribution Center) server.

# 851

There is insufficient memory remaining in the system. Check the system's available memory, and delete unwanted documents in the inboxes.

The scanned document cannot be stored because there are more than 100 documents in the specified inbox.

Delete unnecessary documents from the specified inbox.

# 852

An error occurred because the main power switch was turned OFF while a job was being processed.

Check to see if the main power switch is turned ON. Try processing the job again, if necessary.

# 899

The e-mail message or I-fax has been successfully sent, but reception may be incomplete because the transmission was relayed via multiple servers.

1. Confirm whether reception was complete.2. Check if you received an error notification.

# 995

Reserved communication jobs were cleared. Reserve the jobs again, if necessary.

Cause Remedy

Chapter 15

15-30

15.4 Jam Codes

15.4.1 Jam Code (printer unit)

0005-4897


15.4.2 Jam Code (finisher-related)

0005-4898


Code Type of jam

01xx delay jam

02xx stationary jam

0Axx residnal jam

0B00 door open jam

0B01 door open jam (detection by software)

0D91 size mismatch (paper shorter than specified size)

0D92 medium mismatch (plane paper instead of transparency)

0D93 medium mismatch (transparency instead of plane paper)

Code Sensor type Sensor No.

xx01 cassette 1 retry sensor PS10

xx02 cassette 2 retry sensor PS11

xx03 cassette 3 retry sensor PS1 (cassette pedestal)

xx04 cassette 4 retry sensor PS2 (cassette pedestal)

xx05 pre-registration sensor PS9

xx06 fixing inlet sensor(residual paper only)

PS25

xx07 fixing inside delivery sensor PS13

xx08 No. 1 delivery sensor PS14

xx09 No. 2 delivery sensor PS1A (2/3 delivery unit)

xx0A No. 3 reversal sensor PS4A (2/3 delivery unit)

xx0B No. 3 delivery sensor PS5A (2/3 delivery unit)

xx0C duplex inlet sensor PS3A (2/3 delivery unit)

xx0D duplex re-pickup sensor PS17

xx0E deck retry sensor PS6D (side paper deck)

xx0F deck pull-off sensor PS1D (side paper deck)

xx10 multifeeder pickup sensor(no activation)

xx11 buffer inlet sensor PS1B (buffer path unit)

xx12 buffer outlet sensor PS2B (buffer path unit)

Code Sensory type Sensor No.

1011 delivery sensor feed delay jam SR1 (Finisher-P1)

1101 delivery sensor feed stationary jam

1500 staple jam

1300 power-on jam

1400 door open jam


1001 inlet path sensor feed delay jam P13

1002 punch path sensor (punch registration sensor) feed delay jam

LED5/PTR5

1004 delivery path sensor feed delay jam P14

1101 inlet path sensor feed stationary jam P13

1102 punch path sensor (punch registration sensor) feed stationary jam

LED5/PTR5

1104 delivery path sensor feed stationary jam P14

Chapter 15

15-31

15.4.3 Jam Code (ADF-related)

0005-4899


1200 timing jam P13

1500 stapler staple jam STP

1300 power-on jam P13,P14

1400 door open jam DOOR

1644 punch jam LED5/PTR5

1645 punch power-on jam LED5/PTR5

1791 saddle feed sensor feed delay jam P18S, PI19S, PI20S

1792 saddle delivery sensor feed delay jam PI11S

1793 saddle inlet sensor feed delay jam PI22S

17A1 saddle feed sensor feed stationary jam P18S, PI19S, PI20S

17A2 saddle delivery sensor feed stationary jam PI11S, PI17S

17A3 saddle inlet sensor feed stationary jam PI22S

1786 saddle staple jam S STP

1787 saddle power-on jam PI11S, PI18S, PI19S, PI20S, PI22S

1788 saddle door open jam DOOR

Code Sensor type Sensor No. Description

0003 registration sensor delay PI2 The registration sensor does not detect paper within 1.5 sec after pickup takes place.

At time of reversal, the registration sensor does not detect paper when the read motor has rotated for a specific period of time.

0004 registration sensor stationary PI2 After the registration sensor goes on, it does not go off when the paper has been moved for an equivalent of 500 mm (if long paper, 700 mm).

0005 read sensor delay PI2, PI3 After the pickup request signal is received from the reader, the read sensor does not detect paper when the feed motor has rotated for a specific period of time.

0006 read sensor stationary PI3 After the read sensor goes on, the sensor does not go off after the paper has been moved for an equivalent of 500 mm (if long paper, 70 mm).

0007 delivery sensor delay PI3, PI4 After the read request signal is received from the reader, the delivery sensor does not detect paper when the read motor has rotated for a specific period of time.

0008 delivery sensor stationary PI4 After the delivery sensor goes on, the sensor does not go off when paper has been moved for an equivalent of 500 mm (if long paper, 700 mm).

0044 1st sheet registration sensor stationary PI2 A registration sensor stationary jam has been identified for the 1st original.

0045 1st sheet read sensor delay PI2, PI3 A read sensor delay jam has been identified for the 1st original.

0046 1st sheet read sensor stationary PI3 A read sensor stationary jam has been identified for the 1st original.

0047 1st sheet delivery sensor delay PI3, PI4 A delivery sensor delay jam has been identified for the 1st original.

0048 1st sheet delivery sensor stationary PI4 A delivery sensor stationary jam has been identified for the 1st original.

0071 timing error - A software sequence fails to end normally within a specific period of time.

0090 ADF open PI1 While the machine is in operation (drive system in operation), the ADF is opened.

0091 user ADF open PI1 While the machine is in operation (drive system at rest), the ADF is opened.

0092 ADF cover open PI10 While the machine is in operation (drive system in operation), the ADF cover is opened.

0093 user cover open PI10 While the machine is in operation (drive system at rest), the ADF cover is opened.

0094 initial stationary PI2, PI3, PI4

While the 1st sheet is being picked, paper is detected within the feeder.

0095 pickup fault - With no paper in the tray, the pickup signal is received for 2 sec.


Chapter 15

15-32

15.5 Alarm Codes

15.5.1 Alarm Code

0005-4900


Location Description

02 scanner 0002 indicates the presence of dirt on the glass for stream reading.

0020 line correction alarm (upon detection of dust on the stream reading glass between originals)

04 pickup/feed 0008 optional deck lifter error

06 fixing system 0002 fixing upper roller alarm

11 drum cleaner system, waste toner collection system

0001 waste other case full

50 ADF 0010 indicates that the original separation alarm condition has occurred 3 times in sequence (i.e., faulty pickup of the 1st original).

61 finisher 0001 staple absent

62 saddle stitcher 0001 stitch staple absent

65 puncher 0001 punch waste case full

Chapter 16 Service Mode

Ir3100c Ir3170c Series Sm

Documents

Transcript of Ir3100c Ir3170c Series Sm