IPTC IPTC-17678-MS E-Technology: A Key for Excellence in ... · Committees of IPTC. Electronic...

IPTC IPTC-17678-MS

E-Technology: A Key for Excellence in Training Dominique Dekeyser, Louai Machhour, Valérie Vedrenne, Total

Copyright 2014, International Petroleum Technology Conference This paper was prepared for presentation at the International Petroleum Technology Conference held in Doha, Qatar, 20–22 January 2014. This paper was selected for presentation by an IPTC Programme Committee following review of information contained in an abstract submitted by the author(s). Contents of the paper, as presented, have not been reviewed by the International Petroleum Technology Conference and are subject to correction by the author(s). The material, as presented, does not necessarily reflect any position of the International Petroleum Technology Conference, its officers, or members. Papers presented at IPTC are subject to publication review by Sponsor Society Committees of IPTC. Electronic reproduction, distribution, or storage of any part of this paper for commercial purposes without the written consent of the International Petroleum Technology Conference is prohibited. Permission to reproduce in print is restricted to an abstract of not more than 300 words; illustrations may not be copied. The abstract must contain conspicuous acknowledgment of where and by whom the paper was presented. Write Librarian, IPTC, P.O. Box 833836, Richardson, TX 75083-3836, U.S.A., fax +1-972-952-9435

Abstract

Training is a major challenge in oil &gas companies because of the rich diversity of cultures and generations. Since our aim is to provide the same skill development opportunities to every Total employee, we need to develop a worldwide access to quality training that is up to our standards. The expected high rate of seniors’ retirement imposes the need to find ways of preserving departing experience. Our technical studies are complex and use concepts and tools that rapidly develop with time. Training must address these issues, and be provided faster and at lower cost. Traditional classroom courses need to be reconsidered in the light of these requirements and of the development of new technologies, as far as computing and pedagogical aspects are concerned. Furthermore, Total has developed a personalized internal apprenticeship and a training path, supported all along the career, which combines technical and personal development. The search for fit-for-purpose new ways of training leads us to promote:

- Distance learning studios to share specialists’ know-how (e.g. distant coaching from our Headquarters Training rooms),

- Course capturing and broadcasting to build on experts’ experience (e.g. preserving the knowledge of departing seniors),

- New in-the-field geosciences pedagogy with interactive tools (e.g. richmedia resources to enrich courses on the field),

- Immersive training techniques to become operational more quickly (e.g. interactive drilling rig) - Fast learning modules (e.g. e-learning) monitored on in-house training platform.

In other words we are experiencing a revolution in training content and training media. The learning process is based more and more on “real life” situations and modular courses to gain in flexibility. The presentation gives detailed and practical examples of these new tools that are targeted towards our geosciences technical staff worldwide.

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1 – The training challenge for oil companies Our technical studies are complex and use concepts and tools that rapidly develop with time. Total E&P employs more than 16,000 people in over 40 countries and 78% of our recruitment is abroad. Considering the rich diversity of cultures, academic background, disciplines and generations, our aim is to provide continuous skill development and offer same learning opportunities to all Total employees worldwide. Training has become a major business challenge in oil & gas companies On the technical side, due to major improvements on technology and to demanding operational constraints, instant reactivity is often required. Courses must be provided quickly in accordance with an acceptable cost-efficiency ratio but our trainers and experts may not have enough time to honor the high rate of training requirements. Training must address these issues. On the human resources side, the expected high rate of seniors’ retirement demands new ways of preserving departing experience and of sharing this trans-generational heritage in order to keep the company memory alive. Furthermore, our present day trainees’ expectations cannot compare with yesterday ones as learning methodes are much more collaborative and participative. Trainers have a key role in this new learning process and must adopt new pedagogical tools and methods. This brought Total to adapt internal training management in order to keep our high quality standards with worldwide access. The present paper will present some solutions Total has developped in Geoscience to meet these challenges.

2 – Flexi-training concept in geosciences

Ways of working have changed as transversality is becoming more important with integrated teams works, multi-disciplinary projects, workstations using common data-bases or models (e.g. shared earth model for geoscientists) and global connectivity. Furthermore, the behavior of the “internet generation” has changed through this digital environment, expanding social network and easy access to richmedia information. Traditional classroom courses need, then, to be reconsidered in the light of new facilities: mobile technology, better communication tools, powerful computing, interactive tools, etc…. Today, considering the wide range of resources available on the web (open universities, professional associations, e-books, technical papers, etc…) the issue is not the access but the relevance of the available information and the validation of its adequation with our company culture and knowledge. Training must develop critical analysis and synthesis abilities through self learning. Total has developed a personalized internal apprenticeship and training paths which combine technical and personal developments all along the career. In Geoscience, trainees are in the center of the process and are fully involved in the design of their own learning scheme through interviews with their training manager (i.e. one training manager per discipline). Such adapted training programs are designed to provide the right knowledge and skills to the right person at the right time, mixing different teaching styles. Learning-by-doing techniques, short self-learning training modules fitted to real needs, and solving problems on real field cases are much closer to the work environment people have to face daily in integrated teams. This flexi-training approach is adaptive, fitted for purpose and ranges from technical communications to specialized courses used to train young recruits but also more senior people. Learning gains in efficiency!

IPTC IPTC-17678-MS 3

3 - Distance learning

Telecommunication and interactive tools enable new ways of training employees all over the world. It becomes possible to complement traditional class-room with remote discussion or lessons for building on specialists’ experience. Distance tutoring and coaching on specific studies prove to be an efficient means of providing “On the Job training”.

Fig.1 Distant coaching between our Total training center in France and Nigerian affiliate

4 - Course capturing and broadcasting

New media and high definition video equipment led us to promote ways for preserving knowledge and sharing specialists’ know-how. This brings a significant improvement in sharing our expertise in various technical fields in the context of rapid crew changes and seniors departure. Such short modules can be used for different objectives from information broadcasting to advanced knowledge updating courses. Therefore, technical knowledge can be delivered in a flexible and personalized manner, e.g. sharing experience through personal story-telling, on a specific issue, as a starting point for further discussion.

Fig.2 E-learning and Blended-Learning on in-house training platform

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5 – Mobile learning for outdoor geosciences classes

Interactivity, data georeferencing and advanced digital facilities, make tablets specially adapted for outdoor field trips. The G-Pad is such tool used by Total, which provides an enormous added-value in term of disciplines integration and pedagogyto teach geology: the concept is based on pictures and animations to enhance understanding, better than complex technical words would do. All geological information about the area is contained in the tablets, at the fingertips of the trainees.

Fig.3 Richmedia resources can dramatically enrich courses in the field

6 - Immersive training

Learning by doing is an efficient way for gaining the appropriate level of competency. Simulators are known to be very effective in many industries for making staff becoming operational more quickly. The young generation becomes quickly addicted and has to learn how to rapidly react when the instructor activates a challenging HSE alarm. Teaching and serious games are now closely associated and are excellent prerequisite before more advanced courses.

Fig.4 Interactive drilling rig and virtual mud logging cabin

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7 – E- learning and blended-learning

Giving the right training at the right person, at the right time and at the right place brings a tremendous added-value to the business but requires training flexibility. Short courses are often preferred to extended lessons and used both for technical training and soft skills or personal development courses. In-house or commercial e-training are accessible on a training platform. Short “à la carte” e-learning modules, including e-books, enable fast learning in different languages on mobile supports. Serious games are another interesting way of complementing the training.

Fig.5 Self-training to prepare the annual performance review 8 – Conclusion Training is experiencing a dramatic change in terms of content and devices, compared to the traditional class-room approach. We have described some innovative approaches that Total is currently using and developing. However, e-technology does not replace “classroom” courses, which is still an important mean for socialization and for sharing the enterprise culture. Digital learning is complementary to classical methods and must be seen as a great way to enrich them. More and more, present-day learning is based on “real life” situations and training is becoming more informal and mobile, using short modules available in space and time. Different supports and different formats (Smartphones, tablets, PCs, interactive boards…) enable self-learning and facilitate individual understanding. This flexi-training concept is to be generalized but requires adapted pedagogy. Efficient training often promotes collaborative work, in line with the team approach developed through projects integration and social networking. Trainers are not mere one-way knowledge providers but interact with students on practical problems in order to help them develop critical thinking. Trainees must not be not passive but be involved in active teams which solve problem and discuss solutions. What an exciting turning point the digital learning is offering us as tomorrow is already present!

Paper No. IPTC-17678-MS

(session 45: Human Development)

E-Technology: A Key for Excellence in Training

Dominique Dekeyser,

Louai Machhour and Valérie Védrenne

IPTC-17678-MS • E-Technology: A Key for Excellence in Training • D. DEKEYSER

Immersive

Training

Distance

Learning


Slide 3

e-Technology

and

Geoscience

Training

Mobile

Learning

E-Learning

Experts in

France

Trainees in

affiliates

© T

ota

l


Slide 4

REMOTE TRAINING

teaser_Studio 2mn.exe

Lectures

Field school

Courses

Experience feed-back


Slide 5

CAPTURING

Tutored e-learning (Blended learning)

Self-training (e-learning)

Software Tutorials

Total learning platform


Slide 6

BROADCASTING

http://techtv101.com/WPTechtv101/wp-content/uploads/2010/01/ipad_hero_20100127.jpg


e-Technology

and

Geoscience

Training

Immersive

Training

Mobile

Learning

Distance

Learning

E-Learning

To collaborate

To learn

To understand ©

To

tal

© T

ota

l


Slide 8

G-PAD

teaser_GPad_Qatar 1mn.wmv

From macro to micro…

… at your fingertips - Up & down scaling

- Heterogeneities

- Uncertainties


Slide 9

G-PAD :

SCALE CONTINUUM

From

Exploration to

Production

To Explore

To Develop

To Produce

© T

ota

l


Slide 10

G-PAD:

E&P PROCESS - Discipline integration

- Business constraints

- Tranversality & communication


Slide 11

e-Technology

and

Geoscience

Training

Immersive

Training

Mobile

Learning

Distance

Learning

E-Learning


e-Technology

and

Geoscience

Training

Slide 15

Immersive

Training

Mobile

Learning

Distance

Learning

E-Learning

Personal development

training


Slide 17

WORKING IN A MULTICULTURAL ENVIRONMENT

Thank you

for your attention


If you want to know more

contact us : [email protected]

[email protected]

[email protected]

Or meet us on the

booth C25

mailto:[email protected]



Disclaimer and Copyright reservation

• The TOTAL GROUP is defined as TOTAL S.A. and its affiliates and shall include the party making the presentation.

• Disclaimer • This presentation may include forward-looking statements within the meaning of the

Private Securities Litigation Reform Act of 1995 with respect to the financial condition, results of operations, business, strategy and plans of Total that are subject to risk factors and uncertainties caused by changes in, without limitation, technological development and innovation, supply sources, legal framework, market conditions, political or economic events.

• Total does not assume any obligation to update publicly any forward-looking statement, whether as a result of new information, future events or otherwise. Further information on factors which could affect the company’s financial results is provided in documents filed by the Group with the French Autorité des Marchés Financiers and the US Securities and Exchange Commission.

• Accordingly, no reliance may be placed on the accuracy or correctness of any such statements.

• Copyright • All rights are reserved and all material in this presentation may not be reproduced without

the express written permission of the Total Group.

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