Ipsos Training Center ITC Quarterly Report – Q1 2012 Campus Report Q1 2012 Ipsos Training Center...

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ITC Quarterly Report – Q1 2012

Campus Report Q1 2012

Ipsos Training Center

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During the First Quarter of 2012 the Ipsos Training Center (ITC) reached the following main achievements:

•The campus was made available to former Synovate colleagues with a smooth transition that did not generate any kind of difficulties, growing 52% in active accounts

•Specialism Courses – The courses were reviewed / A main part of them were updated to reflect the changes in the portfolio– Some courses on new tools were created and made available to any Ipsos employee

•Training Webinars to quickly spread information about the tools were hosted with Marketing InnoQuest, Marketing MUM, Ipsos UU, Ipsos Healthcare, Ipsos ASI, Ipsos Media and IOTX.

•Several actions preparing for Ipsos InnoQuest and Ipsos MUM School were implemented (update of courses, development of a face-to-face Registration page, setting of the systems, etc.)

•First actions to promote an L&D community at Ipsos started to take place (a page in Yammer was created and some initial discussions and information started to be shared; i.e.: List of training options according to the different target audiences and profiles)

•Different actions towards the improvement of internal communication about the ITC were launched (ITC open group in Yammer, forum discussions in Yammer, update of ITC brochures, ITC poster and video, announcements and news in OpenWorld)

•A new tutorial to the ITC Campus was created. This tutorial is assigned by default to any new ITC Campus’ user.

Main Achievements

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Courses OfferedNumber of courses available as at March 31st under each category:

Category Number of available courses

EMPLOYEE CAMPUS

Specialism Courses 77

Leadership Academy

23

Newcomers 4

Subtotal 104

CLIENT CAMPUS Courses for clients 19

Subtotal 19

Overall Total 123

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Employees’ e-Campus usage

The e-Campus is currently being used in 73 countries compared to the 63 in which it was operating in the past Quarter.

The ITC grew 16% its geographical coverage during Q1

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These charts show the ITC campus activity during Q1, considering the number of registrations in courses, regardless of completion.

Q1 empl. registrations

10886

Country TotalSouth Africa 777Kenya 195UAE 104Saudi Arabia 102Egypt 92Jordan 81Nigeria 65Morocco 33Lebanon 23Kuwait 17Uganda 14Tanzania 13Tunisia 10Ghana 5Zambia 4Bahrain 3Iran 3MEA Overall 1541

CountryTot

alUnited States 895Canada 283Argentina 255Colombia 252Peru 241Brazil 224Chile 151Mexico 149Venezuela 73Bolivia 41Guatemala 21Costa Rica 18Puerto Rico 18Dominican Republic 17Saint Lucia 17Panama 16Ecuador 2America Overal

2673

Country TotalChina 744India 442Singapore 424Korea 316Vietnam 307Japan 294Indonesia 271Hong Kong 270Malaysia 251Australia 210Philippines 204New Zealand 129Taiwan 84Pakistan 69Thailand 55APAC Overall 4070

Country TotalRomania 260Germany 256Russia 247United Kingdom 247France 240Netherlands 194Turkey 136Sweden 124Bulgaria 122Belgium 112Poland 100Switzerland 91Spain 90Norway 67Czech Republic 61Croatia 58Denmark 51Ukraine 35Italy 32Austria 20Hungary 19Serbia 16Slovenia 11Ireland 5Bosnia and Herzegovina 4Macedonia 4Europe Overall 2602

Employees’ registrations to courses grew 137% in Q1

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Country Top 5 – Course Enrollment

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Level of Completion

Completed Passed

Failed Exam Started

Unstarted

AMERICA 1% 35% 0% 10% 54%

ASIA 1% 44% 1% 11% 43%

EUROPE 2% 35% 0% 10% 53%

MIDDLE EAST & AFRICA 1% 49% 1% 12% 38%

The following chart shows the level of completion of the courses in which employees enrolled during the First Quarter of 2012.

Completed: exam not passed yetPassed: exam successfully completed / certificate has been issuedStarted: course not finished yetUnstarted: courses assigned but still pending to start

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Average of Courses taken in Q3

Average of courses taken in Q1 by each employee with activity in the campus during the same period of time

REGION Employees with activity in the campus during Q1

Registrations Q1

Average of courses per employee w/ activity in Q1

AMERICAS 781 2673 3.42

ASIA PACIFIC 622 4070 6.54EUROPE 834 2602 3.12MEA 353 1541 4.37TOTAL 2590 4584 1.77

REGION Employees with an account in the campus

Registrations Q1

Average of courses per employee w/ account in the campus

AMERICAS 2711 2673 0.99ASIA PACIFIC 2070 4070 1.97EUROPE 2400 2602 1.08MEA 667 1541 2.31TOTAL 7848 10886 1.39

Average of courses taken in Q1 by each employee with an account created in the campus

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Penetration Rate

Employees with activity in the campus during Q1 over Ipsos Headcount as of March 31th

REGION Employees with activity in the campus during Q1

HC as of March 31th

Penetration rate: Employees w/activity in Q3 / Total HC

AMERICAS 781 5164 15.12%ASIA PACIFIC 622 4282 14.53%EUROPE 834 6774 12.31%MEA 353 1674 21.09%TOTAL 2590 17894 14.47%

REGION Employees with an account in the campus

HC as of March 31th

Penetration rate II: Employees w/ account in the ITC / Total HC

AMERICAS 2711 5164 52.50%ASIA PACIFIC 2070 4282 48.34%EUROPE 2400 6774 35.43%MEA 667 1674 39.84%TOTAL 7848 17894 43.86%

Employees with an account created in the campus over Ipsos Headcount as of March 31th

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Client Campus activityCourses Top 5 among clients

According to the number of registrations received – Q1

Clients Top 5- According to the number of registrations for courses – Q1

Total number of registrations for courses, during the period: 195-decreased 53% from previous quarter-

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New and improved courses and training materials, made available in the Campus during the First Quarter:

– Vantis Concepts

– LineQuest

– PackQuest

– InnoScreen Insights

– InnoCPT

– ICE

– Designor (for clients)

– Ipsos Business Consulting: Octopus

– Security Awareness for IT professionals

– Webinar Recordings held in the period (Ipsos Open Thinking Exchange, ASI, InnoQuest, Ipsos MUM, Ipsos UU, MediaCT)

Curricula

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Next Quarter Challenges

Next Quarter will face the following challenges:•Keep on updating some of the current Specialism courses being offered.

•Improve the Softskills curricula.

•Run InnoQuest and MUM School in all regions.

•Update of the ASI Newcomers program.

•Start developing training courses and materials about Ipsos’ processes.

New courses / training materials to come:-Personal Effectiveness-Performance Management-Development philosophy at Ipsos-Getting familiar with Censydiam-Several courses on Ipsos processes

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Ipsos Training Center ITC Quarterly Report – Q1 2012 Campus Report Q1 2012 Ipsos Training Center...

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