CORPORATE PRESENTATION

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Agenda

1. Introduction 2. IPE Key Clients 3. Partnerships 4. International Performance Excellence (IPE)

• Vision • Mission • Core Values

5. IPE Service Catalogue 6. Our work methodology

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9th Floor, Millennium Tower, Hamdan Street P.O.Box 107289 Abu Dhabi, United Arab Emirates Tel: +971 2 639 80 03 Fax: +971 2 639 80 06 E-mail: info@ipefoundation.com Web: www.ipefoundation.com

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Dr. Alaa Garad

• B.Com, MQM, PhD • CEO, International Performance Excellence (IPE) • Senior Lecturer, Middlesex University Dubai • Vice President, Benchmarking Group, DQG • Certified EFQM Assessor • Lead Auditor QMS ISO 9001 • Senior Assessor in Several Quality and Excellence Awards:

• Sheikh Khalifa Excellence Award • King Abdul-Aziz Quality Award, KSA • Sheikh Mohamed Bin Rashid Business Award • Dubai Quality Award (Juror) • Abu-Dhabi Govt. Excellence Award • Head of assessment panel at RAK Govt. Award • Investors in People (IIP) - The first Advisor and Assessor, UAE

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Key Clients 5

DOPA Department of Presidential Affairs

IPE Vision

To be one of the leading facilitators of organisational learning in the region and a premiere source for best practices and value added consulting, training and research services and products.

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IPE Mission

To provide top quality services and solutions to our clients based on their needs and in line with international best practices; to building on our strategic partnerships and competent teams with a commitment to • teamwork • continuous improvement • trust • transparency • value addition • stakeholder satisfaction

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IPE Values

1. Recognition 2. Continuous improvement 3. Value added products and services 4. Transparency 5. Society Contribution 6. Taking Ownership

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IPE Services

Consultancy • Towards Learning

Organisations • International

Standards

Research • To serve the client

needs and complement consultancy and training

Training • Customized and

Certificated

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Key Quality Scene & Excellence Awards in the UAE

Sr. Award / Programme Started Sector

1 Sharjah Economic Excellence Award 1993 Private Sector

2 Dubai Quality Award 1994 Private Sector

3 Dubai Govt. Excellence Programme 1998 Government

4 Dubai Human Dev. Award (DHDA) 2001 All Sectors

5 Sheikh Hamdan Educational Excellence Award 1996 Education

6 Sheikh Khalifa Industrial Excellence Award 1997 Industry

7 Sheikh Khalifa Excellence Award 1999 Private Sector

8 Sheikh Saqr Govt. Excellence Programme 2004 Government

9 Sheikh Mohamed Bin Rashid Business Award 2005 Private Sector

10 Sheikh Khalifa Govt. Excellence Programme 2007 Government

11 Abu-Dhabi Govt. Excellence Award 2007 Government

12 Ajman Excellence Award 2008 Government

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IPE Service Catalogue

Performance Improvement

• Benchmarking • Using Quality/Excellence

Award Frameworks (EFQM, ADAEP, SKEA)

• Feedback Reports • Building Performance

Management Systems • Certifying Systems • After-Action Reviews (AAR) • Suggestions Systems

• Customer Complaints and Feedback

• Feedback Loops • Corporate Dialogue • Cross Training • Audits and Surveillance • Critical Thinking (Thinking

Oasis) • Psychometrics Tests

(Connected Group)

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Standards Implementation

• Quality Management & Business Excellence • Corporate Social Responsibility SR [ISO 26000:2010] • Quality Management System [ISO 9001:2008] • Occupational Health and Safety [OHSAS 18001:2007] • Medical laboratories - Particular

requirements for quality and competence [ISO15189:2007] • Environnemental Management System [ISO 14001:2004] • Integrated Management System IMS [PAS 99:2006]

• Training Management [ISO 10015] • Informational Security Management [ISO 27001:2005] • Information Technology Management [ISO 20000: 2005] • Benchmarking • Investors in People [IIP] • Organisational Learning • Risk Management [ISO 31000:2009] • Food Safety Management [ISO 22000:2005]

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Assessment/Gap Analysis

• Quality Awards Gap Analysis • Process Reengineering • Surveys and Measurements • Project Clinic • Third Party Audit

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Outsourcing

One of our key strengths is our access to talented working professionals from several domains. We can effectively assist our clients by providing them with team members who can ‘make it happen’ with serenity and precision.

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Society Contribution

• Monthly Seminars • The Red Carpet Program • Internship Programme • Special Interest Groups [SIGs]

– Benchmarking – Education – World Quality Day Forum – Investors in People (IIP) – Organisational Learning – Healthcare Quality

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Training

Training - Government Sector

• Application of Knowledge Management in Public Sector

• Effective Application of Balanced Scorecard

• Benchmarking as a Strategy for Organisational Excellence

• Effective Training Needs Analysis • How to become a Learning

Government • Powerful Tools for Customer Service

Measurements

• Radarise Your Business • Satisfying your Stakeholders through

Service Level Agreements (SLAs) • Self Assessment for Successful Award

Submission • Successful Preparation for Assessors

Site Visit • Writing a Winning Award Submission

Documents

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Training - Healthcare Sector

• Application of Kaizen in Healthcare Sector

• Benchmarking for Hospitals • Best Practices in Healthcare Quality

and Patient Safety • Best Practices of JCI Standards • Effective Implementation of Six Sigma

in Healthcare • Effective Performance Management

System for Healthcare Sector

• Effective Techniques for Performance • Implementing Risk Management Standard at

Healthcare Care (ISO 31000:2009) • Improvement in Hospitals • Satisfying your Stakeholders through Service

Level Agreements (SLAs)

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Training - General

• Integrated Management System Internal Auditor (ISO 9001, ISO 14001, OHSAS 18001)

• Accredited EFQM Excellence Assessor • Achieving Customer Delight through

Service Level Agreements • Applications of ISO 9001:2008 in

Schools • Associate Sales Professional • Business Continuity Management

Standard BS 25999

• Business Process Excellence • Certified Benchmarking Coordinator • Certified Business Analyst (IIBA) • Certified Customer Leader • Certified Customer Server • Certified Manager • Certified Mystery Shoppers • Certified Performance Technologist • Certified Procurement Manager • Certified Professional Leader

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Training - General

• Certified Professional Sales Person • Certified Project Management

Professional • Certified Sales Manager • Certified Sales Representative • CoBIT Foundation • Continuous Improvement in Higher

Education • Effective Applications of Corporate

Governance • Effective Benchmarking for Business

Excellence

• Effective Customer Feedback System • Effective Internal Quality Audit • Effective Knowledge Management

System • Effective Mission and Vision

Deployment • Effective Performance Management

System • Effective Quality Improvement Tools • Effective Succession Planning System • Effective Suggestion System for

Business Excellence • Effective Training Needs Analysis

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Training - General

• How to Deploy Mission of your Organisation

• Integrating Common Management System Based on PAS 99:2006 International Standard

• Introduction Environnemental Management System ISO 14001: 2004

• Introduction to Food Safety Management System ISO 22000:2005

• Introduction to Learning Organsiations

• Introduction to Occupational Health and Safety OHSAS 18001:2007

• Introduction to Organisational Leaning

• Introduction to Social Responsibility based on ISO 26000 SR

• ITIL Foundation • Measuring Training Return on

Investment • Occupational Health and Safety

Internal Auditor OHSAS 18001:2007 • Preparing the Right Annual Budget • Professional Leader Certificate • Six Sigma Green Belt • The Effective Strategic Planning • Train the Trainer • Using EFQM Model in Schools • What can your ISO certification do for

you?

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Complimentary Monthly Seminars

• Effective Supply Chain Management at Healthcare

• Effective Project Management • Have you heard about Learning

Organisations? • Introduction to Business Continuity

Management • Introduction to Investors in People

Standard

• Introduction to Risk Management through ISO 31000:2009 Risk Management Standard

• Introduction to the Newly Issued ISO 26000:2010 (Corporate Social Responsibility)

• Research Process and how to get PhD from it

• World-Class Project Management Practice

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24 OUR SERVICES

Key Partners

1. EFQM (European Foundation for Quality Management) 2. Investors in People International (IIP) 3. Global Benchmarking Network (GBN) 4. International Society for Performance Improvement (ISPI) 5. Business Performance Improvement Resource (BPIR) 6. BSI (British Standards Institution) 7. Lloyds Register Quality Assurance (LRQA) 8. Quality Austria 9. Dubai Quality Group 10. Sun Learning Systems 11. Middlesex University Dubai 12. Canadian University in Dubai

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THANK YOU

9th Floor, Millennium Tower, Hamdan Street P.O.Box 107289 Abu Dhabi, United Arab Emirates Tel: +971 2 639 80 03 Fax: +971 2 639 80 06 E-mail: garad@ipefoundation.com Web: www.ipefoundation.com

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