IP Telephony Services
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Transcript of IP Telephony Services
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Voice mail gives you the functions of an answering machine without the necessity for having any equipment on your desk. It has the added advantages of better sound quality than with most answering machines, and the system gives your callers the opportunity to ring another extension if they do not wish to leave a message.
Voice Mail - Introduction
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To enroll on Cisco UnityStep 1 - Dial the appropriate number to call Cisco Unity:
• If you are calling Cisco Unity from inside the organization, dial the internal phone number: 6000, orpress message button from you Cisco IP Phone• If you are calling Cisco Unity from outside the organization, dial the external phone number 021.304.1158.
Step 2 - If you dialed the external phone number, press * when Cisco Unity answers.
Step 3 - Enter your ID (usually your phone extension), then press #.Step 4 - If required, enter your Cisco Unity password (default
Password is 2580), then press #.Step 5 - You will be asked to:
•Record your name. •Set a new password.
Enrolling in Unity
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To log on to Cisco UnityStep 1 - Dial the appropriate number to call Cisco Unity:
• If you are calling Cisco Unity from inside the organization, dial the internal phone number: 6000, orpress message button from you Cisco IP Phone• If you are calling Cisco Unity from outside the organization, dial the external phone number 021.304.1158.
Step 2 - If you dialed the external phone number, press * when Cisco Unity answers.
Step 3 - Enter your ID (usually your phone extension), then press #.Step 4 - If required, enter your Cisco Unity password, then press #.
Logging into Unity
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Checking Voice Messages By Phone
To check messagesStep 1 - Log on to Cisco Unity.Step 2 - Press 1 to hear new messages.
Or Press 3 to hear old messages.
Then, press 1 to hear saved messages.
Message WaitingIndicator
When a VoiceMail message arrived, Your Message Waiting Indicator (MWI) will flash until you access your Unity Voice Mail Box with your user access password.
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Deleting Messages By Phone
To delete a messageStep 1 - Log on to Cisco Unity.Step 2 - Press 1 to hear new messages, or
press 3 to review old messages.Step 3 - During or after message playback,
press 3 to delete the message.
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Sending a Voice Message with you Phone
Use the following procedure to send a voice message.
Step 1 - Log on to Cisco UnityStep 2 - Press 2.Step 3 - Follow the Cisco Unity conversation to
address your message. To address the message to a private list, press ## to switch to number entry as necessary.
Step 4 - Press 1 to add another name or list. Step 5 - Press # to send the message
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Replying to a Message by Phone
To reply to a messageStep 1 - After listening to the message,
press 4.Step 2 - Record the message Step 3 - Press # to send the message.Step 4 - Follow the Cisco Unity
conversation to handle the original message.
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Forwarding a Message By Phone
To forward a messageStep 1 - After listening to the message, press 5.Step 2 - Follow the Cisco Unity conversation to
address the forwarded message. To address the message to a private list, press ## to switch to number entry as necessary.
Step 3 - Do one of the following three options: •Press 2 to record an introduction •Press 3 for message options •Press # to forward the message as
is.
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Voice Mail Integration with Outlook - ViewMail
Benefits
• People won’t miss important calls because they are not at their desk’s.• One stop shop for all your messaging needs• You can forward voice messages through e-mail with out having to press 5,6 ,#,M,A,N,T,H,I,S,I,S,H,A,R,D on your Cisco IP phone
ViewMail
Is an application (plugin) that incorporates voicemail into your Microsoft Outlook Client. This is possible due to our Cisco CallManager IP PBX and Cisco Unity Messaging system.
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Checking Voice Messages through Outlook
FROM field indicates “Unity Messaging
System…
In Outlook, ‘Horn’ icon indicates
voicemail message
Paper clip icon indicates an attachment(voicemail is
a .wav attachment)
SUBJECT field indicates
“Message from…” followed by either
the person’s phone number,
name or unidentified caller
Double click on message to open in a separate windows (see next page)
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Checking Voice Messages through Outlook (continued)
At this point you may listen your voice message as follow:
Click the play buttonYour phone will ring out
Pick up the receiver and listen the messageHang up
You can also can listen the message by double-clicking on the .wav file attachment
to play the voicemail message
You may also forward the message
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Sending Voice Messages through Outlook
You may send voice messages through Outlook via Cisco IP Phone:
Type the subject of this Voice Message
Type the name of a person which you what
to send the voice message or use Active
Directory to find it
Click New Voice Message iconUntitled “ViewMail for Outlook” window will open
Press the Record button to record your message (see next page)
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Sending Voice Messages through Outlook (continued)
You may send voice messages through Outlook via Cisco IP Phone:
Press the Record button to record your message
After pressing the Record button the phone will ring out
Pick up the receiver and start speakingYou may stop the recording by clicking the stop button
Also you can hear your message by clicking play button
If you agree with the message you can click
send button to send the message