IP Office Server Edition Instalacja i zarządzanie Dariusz Kargul RRC Poland.

IP Office Server Edition Instalacja i zarządzanie

Dariusz KargulRRC Poland

© 2011 Avaya Inc. All rights reserved. 22

Agenda

Software Installation

Ignition Process

Web Manager Overview

Initial Configuration

Activating Demo Mode

Server Edition Manager Overview

Server Edition Centralized Licensing

Adding Secondary or Expansion Server


Instalacja oprogramowania


Where to find the R9.0 Software

The Avaya server comes preloaded with software

Software can be re-installed or upgraded – using the DVD ordered from Avaya:

– or downloaded from http://support.avaya.com/downloads/

700506052 - IPO R9 SE INSTL DVD

http://support.avaya.com/downloads/


Step 1: Select Language & Keyboard type

Installation takes about 30 to 45 minutes

Boot the server from the DVD

Select installation language & keyboard type

US English

English Language


Step 2: Accept Licence agreement and select Install or Upgrade Accept licence agreement

If previous installation is detected, an option is given for Upgrade or full new Install

Install as fresh

Yes to overwrite Existing Version

Media Version

Next Next


Step 3: Set server name & network settings

Set Server Hostname

From Network Connections, select Edit and set IP address, mask and gateway in IPv4 settings

- We will keep 192.168.42.1 for the workshop

Change IP Info

Specify Server Name

Configure Network

Apply

Next


Step 4: Set Linux password & start installation

Set Linux Root Password Note: this password will not be required for Server Edition

configuration & maintenance

We will use “Avaya123“ for the workshop

Start the installation

Set Password

Next


Step 5: Wait for CentOS and IP Office applications to be installed

CentOS and the IP Office applications will be installed


At this point TTS engines can be installed. Decline to skip this now. TTS can also be installed at a later stage.

Step 6: Install TTS if required

Decline


Step 6: Reboot server and login to Web Control

Reboot the server. Further configuration will be done using the Web Control page:– https://<server IP address>:7070

– Login: Administrator– Password: Administrator– Note that you may need to add a security exception in your browser

to be able to access this page (certificate verification warning)

Web Login Address

Restart to complete installation


EXERCISE – Install Primary Server

Follow the process from the previous slides to install the Primary Server


Proces inicjalizacji


Ignition Process

After logging in to Web Manager for the first time, the Ignition process will start

This process will determine the role of the server: Primary, Secondary, Expansion or Application server

The Ignition Process can only be run once. To re-run, the Server software needs to be reinstalled completely

https://<Primary Server Address>:7070

Role of Server

Default is “Primary”


Step 1: Login to Manager

After logging in to Web Manager for the first time, the Ignition process will start

Default Login:Administrator / Administrator



Step 2: Accept License and Select server role

Accept the License terms and select which role the server will play (Primary / Secondary / Expansion / Application Server)

Check

Primary


Step 3: Edit Server network settings

IP address, mask, gateway, DNS, NTP settings, TimeZone and Companding law can be changed or set– In EMEA, select A-law for companding

Select Region

A-Law

Review IP Address


Step 4: Password change option and final review of selected settings

Linux root password can be changed, and the final settings can be reviewed before applying them

Set Password

System ID

Save Configuration


Step 5: Apply settings

Once Ignition process is complete you are redirected to the standard Web Manager page https://<Primary Server Address>:7070

Open GUI Management

Open Voicemail Management

Open UC Management

Server Nodes


EXERCISE – Complete Ignition Process

Follow the steps from the previous slides to complete Ignition Process


Web Manager - Przegląd


Icon to expand or collapses the selection

‘Solution Settings’ to create

schedules and add servers

‘Platform’ opens platform management for the

selected server

‘Tools’ gives access to: SSLVPN, preferences, Admin

user management, About

‘User Management’ to manage all users of the whole solution in same

window

Use filter area to select the

devices visible in right

hand frame

‘Actions’ to perform backup/ restore, upgrade etc. on

selected systems

Access to the help system

‘Solution’ to return to this view

Per-system Actions: manage, backup, upgrade, SSA, on-

board, etc.

Web Manager Overview


Solution-level Actions:1. Launch Manager : Will launch the server edition

manager2. Backup : Will initiate backup on selected nodes3. Restore : Will initiate the restore option4. Transfer ISO : Will initiate the transfer of ISO

from remote location5. Upgrade : Will initiate the upgrade from primary

server upgrade packages6. Synchronize security database : Will initiate

synchronization of service users and password with primary

Web Manager Solutions Actions

Web Manager – Action Button


Solution Settings:1. Schedule Option : Will allow administrator to

create the recurrent or onetime schedule, which can be attached to backup / upgrade

2. Remote server option : This will allow administrator to specify the remote server as well as root directory to perform action. E.g. root directory to look for upgrade binary or backup restore root directory on the remote server

3. Proxy details : Will allow you to specify one or more proxies if used in customer network

4. Schedule Jobs : Will display the jobs scheduled in next 24 Hrs

5. Application Server : This option will allow administrator to add the application server to the solution

Web Manager – Solution Settings

Web Manager Solutions Solution Settings


Node Actions:1. Backup : Will initiate backup on selected nodes2. Restore : Will initiate the restore option3. On Boarding : Will initiate on boarding through

GRT 4. Launch SSA : Will Launch SSA in iFrame (Option

to Launch in separate window is the iFrame)5. Execute Service Commands : Execute the service

commands on the node6. Launch oneX Portal : Available only when onex

service is up and running7. Launch VM Pro : Will launch the online VM Pro

client if VM Pro service is running. For Application server client is launched in offline mode

Web Manager – Node Actions

Web Manager Solutions Select Node


Import all users in CSV or XML

Export in XML Format

‘Add User’ to add new user to the solution

Page controls

‘Edit’ to open detailed user

and extension dialogs

Use search area to search by name

Page controls

Use filter area to select the users visible in right hand

frameErrors/

warnings associated with a user. Hover-over text gives

details

Click to adjust list order


Web Manager – User Management View Web Manager Call Management


Delete UserEdited

User

Save changes – and make

live


All user attributes supported, some in

‘Advanced’ view

Discard changes

Web Manager – Edit User View

Set User Type

Enable Flare & IPO V.

Softphone

Advanced Options

Web Manager Call Management Select User Edit


Web Manager Call Management

Web Manager – Import Users


Double click on the grid row will open the dialog to specify the button actions

You can quickly search the particular action by typing it in the search area

Web Manager Call Management Edit Button Programming

Web Manager – Button Programming


‘Launch in new tab’ allows full use of browser screen and

helps browser compatibility

Use ‘Control Units’ area to

select the devices

visible in right hand frame

‘Solution’ to return to home

screen

Start/Stop services

Web Manager Platform

Web Manager – Platform View

Shutdown or Restart Server


The AppCenter provides links to download client software directly from the server

Web Manager Platform AppCenter

IPO Manager Lite

IPO Video Softphone

Voicemail Pro Client

Web Manager – AppCenter


Manage login accounts including Administrator

Web Manager – Service Users

Web Manager Tools Service Users

Change Password

Change Rights Group


Web Manager – Single Sign-on

In 9.0 Web Management extends common account management to all admin logins; one-X Portal, Voicemail Pro, Web Management itself– Create/edit admin users once

in Web Management

– Use “Synchronise Security Database” action to distribute to all

– Includes one-X Portal running on separate server

Web Manager Tools Service Users Edit


Web Manager – SSL VPN

1. Can be launched from on boarding dialog as well as independently from tools menu

2. Click on Edit will open the detailed service parameter edit dialog

3. Though the main screen will list all the services only SSL-VPN services will be editable in 9.0

4. The related objects can be edited by invoking Advanced edit dialog from detailed screen

Web Manager Tools Services


Web Manager – Backup / Restore

1. 14 backup per remote server2. Can choose the systems / applications for backup 3. Can restore from any of the 14 restore point4. Supports proxies5. Protocols supported : HTTP/HTTPS/FTP/SFTP and SCP6. Can schedule the backup using schedule options

Web Manager Solutions Click Backup or Restore


Web Manager – Upgrade

R9.0 now supports many ways to install or upgrade Linux servers:– Boot from DVD (supported in R8.1)

– Boot from USB (new)

– Transfer iso from DVD or USB (new)

– Transfer iso from the browser’s PC (new)

– Includes Application server (new)

Same overall process as R8.1 still needs to be followed:– Transfer/insert iso on Primary

– Upgrade Primary

– Upgrade Secondary and Expansions


Web Manager – Upgrade 1/2

Server Edition upgrade license now required– Only if upgrading from R8.1, new R9 Edition license

Special R8.1 R9.0 Upgrade process:– Upgrade Primary either by DVD boot or Web Control iso

transfer

– Use Web Management to upgrade Secondary and Expansions

– Separate upgrade of any one-X Portal server


Web Manager – Upgrade 2/2

1. ISO can be transferred from : Remote location / From primary server / From DVD or USB on primary or from browser machine

2. Transferred ISO creates upgrade packages on the primary

3. Pull upgrade is done by rest of the systems

4. Upgrade sequence : • Transfer Binary, • Upgrade Primary • Upgrade secondary and expansions

5. ISO Transfer protocols Supported : HTTP/HTTPS/FTP/SFTP and SCP

Web Manager Solutions Actions Transfer ISO


Web Manager – On-boarding Web Manager Solution Actions


Web Manager – Platform View / Other Tabs Logs: application & audit logs can be viewed and

downloaded here

Updates: individual server operating system files and application files can be updated here

Settings: used for setting the location of software repositories for file updates, as well as server settings for date/time and IP addresses

VNC: allows remote GUI access to the CentOS operating system


Początkowa konfiguracja


Initial Configuration

The Initial Configuration Utility in Server Edition Manager is used for the final stage of commissioning the Server

The Utility provides options to change settings such as the System Name and Locale, but also to retain any available configuration data (specially used for migration IP Office 500v2 systems to Server Edition expansion systems)


Step 1: Install & launch Manager

From the Web Management page, click on “IP Office Manager“. This will start a Java applet that will check if a current version of Manager is installed. If not, it will provide a link to download Manager (IP Office Admin, Windows application) from the server.

Install & Launch Manager https://<Primary Server Address>:7070

IP Office Manager


Step 2: Set System Name & Locale

Manager will now start the Initial Configuration utility. Select a System Name and the correct locale for your region, and save the settings. The server will reboot and is now ready for further configuration.

Name Primary Server

Review IP Address

Secondary Server if available

DHCP Mode

Save Settings


Step 3: Select Configuration from Manager

After rebooting the server, lauch Manager again from the Web Manager page. Manager will now start in the Server Edition Solution View, from which Configuration can be started.

Open Configuration

IPO Manager Configuration


Optional: How to Change IP Address

IP Address used as a Call Server

Require Reboot Server System LAN1 LAN Settings IP Address

IP AddressMask

Select Server

As DHCP Server Setup DHCP Pool


Optional: How to Setup DHCP Server

Setup Pool with Start IP, Mask, Gateway & Size

By Default DHCP Server is disabled

Double Click

Start Address

RouterPool Size

Server System LAN1 DHCP Pools

Avaya IP Phones OnlySelect Server


EXERCISE – Complete Initial Configuration

Follow the process from the previous slides to complete Primary Server‘s initial configuration– Name

– Locale

– IP Address / Mask / Gateway

– DHCP Mode


Aktywacja Trybu Demo -

Demo Anywhere & SEES


R9.0 Demo Software Highlights

IPO Anywhere now integrated with standard IPO software build.– R&D synergy for testing/delivery

– Leverage IPO software enhancements in IPO demo software (Service packs, dot releases, etc..).

IPO Anywhere and Server Edition Evaluation Software (SEES) integration. IPO Anywhere can now be set-up: – Standalone demo (as with IPOA today)

– Multi-node Server Edition demo (as with SEES today)


IPO R8.x IPO R9.0 Comment

IPOA SEES Converged IPOA

VM Ports 2 1 2 Allow demonstration of resiliency when primary is down.

IP endpoint licenses

4 -Avaya 4 -3rd Party

5 -Avaya5- 3rd Party

5 -Avaya2 -3rd Party

Focus on Avaya endpoints

Concurrent IP User registrations

4 5 7 Flexibility to show more Avaya endpoints

Power User Licenses

4 5 7 Consistent with concurrent IP endpoints

Server Edition Licenses

N/A 32 5 (primary, three expansion servers and

one secondary)

32 excessive for demo/training purposes.

SIP trunk channels

5 5 5 No change

Receptionist 1 1 1 No change

CTI-Pro 0 0 1 3rd Party DevConnect

Demo Software Licensing Changes


Step 1: Install IPO Server Edition

Install .ISO image file of Server Edition R9 as normal install

Login to Server using the Web-Manager page:– https://<server IP address>:7070

– Login: Administrator– Password: Administrator– Note that you may need to add a security exception in your browser

to be able to access this page (certificate verification warning)

Web Login Address


Follow through Ignition Process as Primary Server

Login to Web-manager once Ignition process is complete

System ID

Save Configuration

Step 2: Complete Ignition Process

Administrator

Administrator

https://<server IP address>:7070


Step 3: Uninstall IP Office

Remove “IP Office“ Service Web Manager Platform Updates IP Office

Uninstall IP Office

Updates


Step 4: Install IP Office Demo

Install “IP Office Demo“ Service Web Manager Platform Updates IP Office Demo

Install IP Office Demo

Updates


Step 5: Start IP Office Demo

Start IPO Demo services Web Manager Platform Updates IP Office Demo

System

Start IPO Service


Step 6: Complete Initial Configuration

Name Primary Server

Review IP Address

Secondary Server if available

DHCP Mode


Note

The IPO Software is now in Server Edition Evaluation Mode and will allow secondary/expansion nodes to be configured using the standard IP Office tools to demonstrate Server Edition.

Alternatively, if you want to have the Standalone demo mode (as with IPO Anywhere R8.1) then you need to install the Demo Default Config (as outlined on the next slide).– Note: This is a one way option and once you have installed

the Demo Default Config you cannot revert to the Server Edition Evaluation Mode


Step 6: Setup IPO Demo Anywhere

Web Manager Platform Updates IP Office Demo

Updates

Install “IP Office Demo Default Config”

Standalone Demo mode, ideal for UC demos


Server Edition Manager - Przegląd


As mentioned during the Server Edition Installation, Manager can be downloaded from Web Control. This admin package is Admin Lite; a smaller size (~90MB) with a few restrictions*

The full Manager, including all files, can be downloaded & installed from the IP Office Admin DVD, available from support.avaya.com

*No recreate SD Card, no phone, IP DECT binaries or EVM clips (i.e. no system files upgrade support)

Installing Manager


Network View is the landing page on start up

High level inventory and management status

Links to modify configuration, messaging, resilience

Add/remove devicesfrom solution

Green = device online

Orange = offline, can edit

Red = offline,cannot edit

Manager Network View

Server Status


Manager Configuration

Selecting “Solution“ or a specific server in the network, and then “Configuration“ will open the Navigation pane for configuration

An Inventory of the selected item will also be shown

Navigation paneExpand Server to Manage


Config files

Primary Server Secondary Server

Expansion System 1

Each of the servers in the network will have all of its configuration settings stored in an individual .cfg file

Manager will load the .cfg file from all servers automatically

The Primary Server keeps a copy of all .cfg files in the network

Expansion System 30

.cfg

.cfg .cfg

.cfg


Starting Manager

If launched from Web Manager, IPO Manager will automatically start in Server Edition Mode

If launched directly from Windows Program files, Manager will show all the systems it finds on the network. Select the Primary Server, and make sure that “Open with Server Edition Manager“ is selected

Check Server to be managed


Loading config files

Default user name/password used for loading the config files:– Login: Administrator

– Password: Administrator

If a config file can not be loaded from a server directly (e.g. because the server is not reachable on the network), Manager will offer the option to load the offline copy stored on the Primary Server instead


Changing the configuration

From Manager, the config file of each system can be selected to make changes to that system

By default, some settings can only be changed at the Solution level. Manager will replicate these records and apply the changes to the individual system configuration files automatically

Solution level settings

Individual system configuration settings (orange = offline)


Solution Level Record consolidation

Settings that (by default) can only be changed at the Solution level are:– Short Codes, except for „Dial“ type ShortCodes

– Incoming Call Routes

– Time Profiles

– Account Codes

– User Rights


Saving Configuration changes

From Manager, Select Save Configuration file

Manager will apply the changes to system config files of the systems affected by the changes. If possible, “Merge“ will be offered as the change mode

Save Changes

Merge to Save w/o Reboot.Reboot to Save & Restart.


Understanding config storage & change mode

The current active config file is stored in RAM

A copy of the config file is stored in non-volatile memory

A reboot will restart the IP Office and copy the .cfg file from non-volatile memory into RAM, merge will only apply changes without restarting. Note that some changes cannot be merged.

Reboot options:– Immediate (lose current calls)

– When Free – wait for no active calls, option to not allow any new calls

– Timed – like When Free, but starting at a specific time


Manager Interface Overview

receive config

send config


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Several levels of access to manage the system configuration

Users & passwords are stored on system, separate from config

Can be changed using “security settings“ in Manager

Also allows setting password complexity and aging rules

Standard login:

Administrator/Administrator

or

security / securitypwd

Security Settings – Manager Users & Passwordsthru IPO Manager

Manager File Advanced Security Settings


In 9.0 Web Management extends common account management to all admin logins: one-X Portal, Voicemail Pro, Web Management itself

– Create/edit admin users once in Web Management

– Use ‘Synchronise Security Database’ action to distributeto all

– Includes one-X Portal running on separate server

Security Settings edit is per-device

Default Login: security / securitypwd

Security Settings – Manager Users & Passwordsthru Web Manager

Sync Security Database Web Manager Tools Service Users


Manager Audit Trail

Shows last 16 changes (per system)

Manager File Advanced Audit Trail


Save Configuration File

Save Configuration on local Drive for all Servers

Manager File Save Configuration As

Save Configuration As


Manager Offline Configuration

Prepare config file without connecting to actual system

Manager File Offline Create new config


IP500v2 SD card /primary

– Contains firmware files, music on hold files, license key files, config – This is the main set of files used by the IP Office system when booting up

/backup– Contains a copy of the primary folder at some previous point

/lvmail– the system prompts used by embedded voicemail.

– /AAG folder: auto-attendant greetings

/doc– Contains initial installation documentation

/dynamic– Contains files used by the IP Office and retained through a reboot of the IP Office system

– /lvmail: individual user and group mailbox messages, name recordings and announcements (15 hours max)

/temp– Temporary files, not retained through a reboot


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IP500v2 Embedded File Management

View and manage files stored on the SD Card

Manager File Advanced Embedded File Management


IP500v2 Boot process

IP Office looks for IP500v2.bin file using the following order:– 1.System SD card /primary folder.

– 2.System SD card /backup folder.

– 3.Optional SD card /primary folder.

– 4.Optional SD card /backup folder.

– If all fails, BOOTP is used

– Config and other firmware files are used from the same folder

– If system starts from a different folder than 1, this will result in an alarm. Config will be read-only.


IP500v2 RESET / AUX buttons


Server Edition Scentralizowane Licencjonowanie


License License Location

Server Edition / SE Upgrade On Primary server

Avaya/3rd Party IP Endpoint On Primary server

Power User On Primary server

Office Worker On Primary server

Receptionist On Primary server

SIP Trunk Channel On Primary server

UMS Web Services On Primary server

Additional Messaging Ports On Primary server

Messaging TTS Professional On Primary server

Contact Store On Primary server

Additional PRI Channels On IP500 V2 Expansion System

CTI Pro On associated device

CTI Wav users On IP500 V2 Expansion System

IPSec Tunnelling On IP500 V2 Expansion System

Server Edition Supported LicensesLicensing


Licenses are associated with System ID (Primary, Secondary or Expansion)

The System ID can be found in Web Manager Platform Settings System Locate SID at bottom right

Or thru IPO Manager via System Identification field under Primary Server’s System menu

Licensing

Manager System System Identification


Step-1: Access Licensing Menu

Access Licensing menu using Manager GUIManager Configuration

Configuration

System ID

System ID can be 10-Digit or 40-Alpha Numeric long


Primary Server License

Step-1: Access Licensing Menu

License

Primary Server


Open License file and Copy “Encrypted Key” cells

Step-2: Open License File

License generation require System ID & Features to be activated

10-Digit System ID

Copy License Keys


Step-3: Paste Licenses in to Primary Server

Licenses must be associated with respective Server‘s SysID

Right Click & Paste on “License”

Primary Server License


Step-3: Paste Licenses in to Primary Server Primary Server License

Status should turn “Valid“ once changes are saved

Status must be “Valid” after Saving

AvailableFeatures

AvailableQuantity


Step 4: Correct Errors Displaying the Error List will indicate the error: the max. number of

SIP sessions should not be zero. Double-clicking on the entry directly takes you to the configuration item, so it can be changed. – The value determines how many of the centralized SIP trunk licenses

are reserved for concurrent SIP trunk calls on this particular server. For the workshop, select 1.

Double Click


Step-5: Saving configuration changes

Click on “Save Configuration File“ to save the changes on the Primary server also. This will reboot the IP Office service on that system

Know Status

Click OK to Reboot

Click to Save


EXERCISE – Activate Licenses

Import Licenses in to Primary Server

Ensure License status is “Valid”


Dodawanie Drugiego lub Dodatkowego Serwera


Step-1: Prepare IPO500v2 Exp Module

Base card with trunk card mounted: Insert base card in to Control Unit

Station Card is called Base Card.

Trunk Card is called Daughter Card.

Trunk card is mounted on top of Station card. (except Combo trunk card)

Install Base / Daughter Cards



IP Office A-Law

IP Office A-Law

File Advanced Format IP Office SD Card IP Office A-Law

File Advanced Recreate IP Office SD Card IP Office A-Law

1. Install ADMIN 9.0.xx Software

2. Upgrade SDCard Software using Laptop‘s SDCard Slot

Format SD CardRecreate SD Card

1

2



IPO500v2 default IP 192.168.42.1 Assign Static IP to your PC from same class Login ID/PW: Administrator / Administrator Select type as “Server Edition Expansion”

Check

Open IPO500v2 Configuration using IPO Manager

OK

Check

Server Edition Expansion


Change IP Address


Change IP address & Mask from the same class of Primary Server

Change IP Address & Mask

IP500v2 Expansion Server System LAN1 LAN Settings

LAN Settings



Set system Locale to adjust trunk parameters Set TFTP & HTTP Server IP to upgrade IP phone firmware

Set Locale to adjust Trunk Parameters

IPO500v2 address for IP phone firmware upgrade

Name for Identification

IP500v2 Expansion Server System System

Change System Settings



Succesfull connection of the Expansion System is indicated by a green status indicator


Know Status

Click OK to Reboot / Merge


Adding an additional server

Once the Primary server is installed, additional servers (Secondary or Expansion systems) can be added

From Web Management, launch Manager and select Add. For the workshop, we will add an Expansion System


Add Secondary or Expansion Server


Step-7: Selecting the IP address

Provide the IP address of the system you are connecting, or use the search option to find any available systems automatically– Note: IP500v2 Expansion Systems need to be at minimum SW

level 8.1 before they can be added

– If the system is not available yet, the process can still be followed using Offline configuration

Specify Secondary /Expansion Server IP


Step-8: Initial configuration

The Initial Configuration Utility will display

Change the system name & locale as required, also the IP address can be changed

Save the changes. The Expansion System will now reboot

Provide name

Review IP Address

Specify Secondary Server, if Available

DHCP Mode

Save Changes



Succesfull connection of the Expansion System is indicated by a green status indicator


Know Status

Click OK to Reboot / Merge


EXERCISE – Add an IP500v2 Expansion System

Follow the process from the previous slides to add an IP500v2 system to the Primary Server:

IMPORTANT: Ensure that IP500v2 is on minimum release level 8.1 before adding the system to the Server Edition network

IP Office Server Edition Instalacja i zarządzanie Dariusz Kargul RRC Poland.

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Transcript of IP Office Server Edition Instalacja i zarządzanie Dariusz Kargul RRC Poland.