IOC Solutions by Element Blue

May 2012

Intelligent Operations Center

Solutions

www.ElementBlue.com

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• Overview of Element Blue

• Intelligent Operations Center Opportunity

• IOC Asset Development

• Infrastructure Management and Hosting

• Architecture and Development Services

• Training and Mentoring

Agenda

Who is Element Blue?

Intelligent Operations

Actionable web dashboards that

present instrumented and

operational data across the

enterprise

Business Process Management

Creating solutions with Lombardi,

TeamWorks, and FileNet integrated

with web portals.

Web Experiences / Portal

Providing mobile and web portal

applications for over 10 years with

IBM WebSphere products.

• Project based team of experienced IBM consultants and engineers • Twelve years of organizational history as Premier Software partner • Over 100 customer engagements and 30 active customers annually • Inaugural partner delivering the Intelligent Operations Center • Lead partner on SmartCloud delivery of IBM solutions • Primary offices in Houston, San Jose CR, and Hyderabad IN

The IBM Intelligent Operations Center provides operational

insight so business or governments can quickly….

…starting within a

particular service area

or managing across

many services

Leverage information across all agencies & departments

Share information by providing real-time visibility of cross-domain data to optimize cost efficiencies and resource management

Anticipate problems and minimize the impact of disruptions

Generate new insights into the operational status and behavior of systems by proactively identifying, managing, and mitigating incidents that negatively impact city operations

Coordinate resources to respond to issues rapidly & effectively

Integrates standard operational procedures via automated workflows to rapidly coordinate resources in response to incidents

Proactively coordinate emergency management preparedness to help mitigate impact of a crisis situation

To Government: Leaders must innovate across a myriad

of services to meet and exceed expectations of the citizen

Planning and Management

Design and execute a city plan to

realize full potential for citizens and

business; while efficiently running

daily operations

Infrastructure

Deliver efficient fundamental city

services that make a city livable for

citizens.

Human

Provide effective services that

support the economic, social and

health needs of citizens.

Intelligent Operations Center- A Product and a Platform

Custom Domain Solutions

The Intelligent Operations Center Platform can be used to create YOUR domain solution!

Mission IOC: Element Blue extends a robust solution platform for your needs.

We Customize, Enable and Extend Intelligent Operations Center - Key Platform Value, By Element Blue:

Active Workflows and SOPs

Roles & Permissions

Event correlation

Collaboration

Interactive User Interface

Reporting

Key Performance Indicators

Intelligent Operation Center Solutions

Hosting and Systems

Management

Hosted Cloud Solutions

Custom Topology Deployments

Integration and

Development

Full Lifecycle Development

Enterprise Integration

Custom Asset Creation

Content Management Assets

Domain Solution Development

UI and Mobile Access

Complete Web Experience

Mobile Applications

Social Media Integration

Element Blue products and services deliver immediate value to the Intelligent Operations Center Platform in four areas:

• Turnkey Hosting Service

• Development & Integration

• Education and Mentoring

• Content and Mobile Products

HOSTING AND INFRASTRUCTURE MANAGEMENT

Infrastructure Management and Hosting Solutions

Topologies available:

• IOC Ultra-Lite: Single Server designed for Demos, Development, and POCs

• IOC Lite: 4 server topology

• IOC HA: 6-8 server topology designed for lower cost high availability

• IOC Enterprise: 10+ server topologies designed for large enterprise deployments with maximum availability and scalability.

• IOC Tailored: If none of the standard topologies meet your needs, a tailored topology can be created.

Element Blue provides a range of IOC deployment topologies configured to meet your requirements. These environments can be provisioned on demand and quickly tailored to your specific requirements.

Element Blue manages all IBM Smart Cloud environment s with Premium Support Services and provides 24x7 coverage.

Enterprise Middleware Experts

• With a strong background in complex product integration, Element Blue has deep expertise in installation, configuration, and management of IBM middleware systems.

• This includes large scale systems that require high availability and full lifecycle management.

• This experience allows us to successfully manage IOC environments; which can be complex by their very nature.

IBM Software

Security

Performance and High

Availability

Monitoring

System Health

Release Management

ARCHITECTURE AND DEVELOPMENT SERVICES AND SOLUTIONS

Architecture and Development Services

• Element Blue are the experts in application design and implementation.

• We are the leaders in • IOC Application Design

• Standards and Best Practices

• Development and Implementation Expertise

• Element Blue can provide everything from training and

development workshops to complete application development lifecycle.

Application Development

Application Architecture

Design Services

Development Expertise

Best Practices and Standards

Code Review and Analysis

Full Lifecycle Development Services and Hosting

Complete Programming Model Development Support

Integration Point: Event processing can be customized for special processing, and to generate additional KPI metrics.

Integration Point: The new KPI metrics can be aggregated into a dashboard visual widget for display in the Operation Center portal.

Integration Point: Write Standard Operating Procedures that open and track incidents and work orders based on policy definitions.

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Integration Point: Write a compliant portlet that can be configured into the main IOC portal. Invocation through main menu or launch in context points in other portlets.

Integration Point: Leverage data models to create complex and ad-hoc reports.

Integration Point: Add Domain specific Analytics algorithms

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Integration Point: Security roles and groups can be defined and extended, controlling the user interface context.

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Integration Point: Special visual integration, such as map layers or video feeds.

Integration Point: Unified communications through extension plug-ins

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Integration Point: Domain Data Provider can send Common Alerting Protocol (CAP) events into the message bus using our standard message format and JMS. These can come from any source.

Integration Point: Domain Data Provider can provide solution based data, such as: TMDD standards based traffic data, water usage, account data, and so on.

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Integration Point: View resources associate associated with an event within a specific area. 12

EDUCATION AND MENTORING

Education and Mentoring Options

• IOC Developer Training – Topics include UI/UX development, IOC

Rapid Prototyping, KPI definition, SOP creation, report creation.

• IOC End User Training

– This course assists the user in understanding how to work with the IOC in real time situations.

– Effective end user training has proven to help ease end user acceptance and adoption of new systems.

– The course can be tailored to your operational environment and delivered onsite.

• IOC System Administrator Training – Designed for a system administrator on how

to administer a production IOC. These courses impart an overall understanding of how the IOC components fit together, and also deep dives on managing each of the components.

– Covered topics include starting, stopping, regular maintenance of the system, troubleshooting and problem diagnosis.

• Custom IOC Solution Mentoring

– Our IOC mentoring services enable development teams, Business Partners, and IOC customers.

Element Blue offers a series of technical and end user enablement opportunities that can be combined and customized before, during or after implementation.

Additionally, customized training and mentoring is available on more advanced IOC topics and concepts not covered in the standard curriculum.

CONTENT AND MOBILE PRODUCTS

Mobile Application Products

• Element Blue provides a complete set of services and solutions for mobile access to the IBM Intelligent Operations Center (IOC).

• Mobile applications can

jump start IOC usage and integration.

• Some examples include: – Public Works Management and

Maintenance

– Key Performance Indicator Dashboard

– Real time Event and Incident Dashboard

– Report Dashboards

Content Management Products

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IBM Intelligent Operations Center Solution Leader: Joey Bernal

723 Main Street, Suite 916

Houston, Texas 77002

(832) 532-4056

www.ElementBlue.com

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