Investment Facilitation The 4 th Standard in AICPR.

Investment Facilitation

The 4th Standard in AICPR

Investment Facilitation activities

.

Three Components of 4th Standard

One-Stop Service Centre with a customer oriented approach

Aftercare Programme with objective of winning more investment from clients

Policy Advocacy and Product Development Programme to improve the investment climate in the county and nationally

Handbook will describe for each ComponentWhat it is aboutWhy it is importantThe objectivesHow it worksKey Performance Indicators

The “Promoting Team”MELE management and staffRegional Development AgenciesLocal Development AgenciesOrganisations responsible for approvals and permitsProviders of sites and buildingsOther service providers (broadband, electricity, etc)Executives of existing companies,both foreign and localEducational institutions and research institutesChambers of Commerce and industry associations

.

Objectives of One-Stop Service CentreBetter coordination of FDI process to facilitate the

investorEffective cooperation between members of the

“Promoting Team”Elimination of unnecessary processes to save time in

issuing licences and permitsHandhold the investor to streamline the processEnable investment decisions happen faster than

competitor locationsWin more investment projects

How a One- Stop Service Centre worksProactive service to support potential investors and based in

RDA officesRDA is lead agency and MELE will direct investors to One-

Stop Service CentreAccount executive from RDA will be main point of contact for

each investorAccount executive will

Set up and attend meetings with investor Help in explaining and filling forms Guide the investor through the local “bureaucracy”

Other organisations which issue permits and licences appoint an FDI “specialist” to help prospective investors

Map out permits and approvals needed for investment and eliminate unnecessary processes

Performance Indicators Identification of the key organisations in the county which

should be involvedCommitment by way of Operational Agreement signed by

these organisations.Nominated person (and alternate) from each organisationMap of the procedures for business registration,

licensing, construction and other permissions,the organisations which will issue these, and the times required for approval

Unnecessary processes eliminatedClient Charter produced, posted on the RDA website and

displayed in the reception area of its offices

Seminar "Imovinski standard", 29. i 30. lipnja 2010.

What is Aftercare

Follows the investment decisionDevelop long term relationships with existing clientsListen to clients and help solve problems Do not promise more than you can deliver


Objectives of AftercareAdd value to clients by helping to solve their problemsReduce the possibility of “nasty surprises”Develop long term relationships and understanding of the

company strategyInfluence strategic thinking of investors and encourage

expansions and other value chain projectsIncrease the value to Croatia through “supplier development”Build the brand image of Croatia to help attract other foreign

companiesBetter understand barriers to investmentMake suggestions for business climate improvement to a

Policy Advocacy Group


How Aftercare works

RDA act as lead coordinator at county levelMELE and RDA agree objectives of programme and how

national level issues will be handledDatabase of existing investors prepared by RDAMeetings with all investors in county to understand

issues- not just problems but also development potentialPrioritise clients on basis of development potential and

other importanceRDA account manager meet key clients every 6 months Modest budget needed for travel and hospitalityInvestor views fed to Policy Advisory Forum


Benefits of Aftercare

Performance Indicators for Aftercare

Objectives of Programme agreed with MELEPriority companies and reasons for selection, account

manager for each companyReports of 6 monthly meeting with priority companiesIdentification of linkages opportunities with local or

foreign companiesInvestor problems satisfactorily resolvedBarriers to investment and proposed improvements to

business climate referred to Policy Advocacy Group


What is Policy AdvocacyPolicy Advocacy and Aftercare are separate but

related programmesPolicy Advocacy uses information gained in

aftercare to decide on which “barriers” and which “product development” initiatives should be pursued

Includes both local level issues and issues which can only be resolved at national level

Industry sectors identified as targets by the county will have key influence on Advocacy agenda

Critical to have institutional framework in place.Seminar "Imovinski standard", 29. i 30. lipnja 2010.

Objectives of Policy AdvocacyImprove the business and investment climate of counties

for both domestic and foreign owned companiesInvolve stakeholders in “product development” to build

regional sectoral competitive advantageBuild the infrastructure, technological capability and skills

necessary to attract higher-value investmentsDevelop “brand Croatia” by removing barriers to

investmentGet a better and fairer balance of FDI throughout the

counties of Croatia


Policy Advocacy Agenda- examples

Education, skills and trainingResearch & Development, technology and

innovationInfrastructure- telecommunications/broadband,

ports/airports, industrial zones, support servicesBusiness climate- legislation and implementation,

flexibility, welcoming attitudePolitical, media and public awareness


Key Performance IndicatorsCounty Policy Advocacy Group established and

objectives agreed.Identification of local barriers to investment in target

sectors and solutions proposed/implementedNational issues related to target sectors

communicated to MELE with recommendationsInitiatives proposed or taken for improving

investment climate of the county


Key Performance Indicators continued

Design of campaign to build FDI awareness in the county

Implementation of awareness campaign, including half day seminar

Report on corporate and academic R&D in the county

Provision of a quarterly report to MELE on meetings of the Policy Advocacy Group


Investment Facilitation The 4 th Standard in AICPR.

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