Intuitive Business Transformation

Milad Saad

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IBTThe Roadmap to Intuitive Business Transformation embraces results-based collaboration, technology, and best practices to enable individuals, teams and subject matter experts to empower an organization to work together and lead in transforming the real estate, infrastructure, and facilities management functions for sustainable environmental improvements and significant savings by their respective organizations

PropertyManagement

TechnologyManagement

OperationsManagement

FacilitiesManagement

Solution competencies

Traditional cross-functional model

IncreaseDefer Buy

LeaseReduce Build

Acquire

Outsource

Dispose

Recycle

Reassign

Infrastructure& Facilities

Mul

ti-de

partm

enta

l

Dep

artm

enta

l

Administrators

Operational Managers

Business Managers

Directors / C-Level

Improve discreet processes and reduce costs

Make better cross-functional decisions to achieve unit objectives

Follow policies,standards, and guidelines

Increase organizational performance to maximize stakeholder value

User Segment Business Reason

Traditional information model

Executive

Business Unit / Division

Department

Associates & Outsourcing Agents

Direction

Inte

lligen

ce

Gaps in the information stack block aggregated intelligence and communicated direction to reach C-Level and business / operational groups, respectively.

Traditional business model

Attribute ValueOrganization HierarchicalMission Keep it runningDirection Do more with lessValue promise You pay for it anywayInfrastructure’s role Just the container

Vendors CompetitorsResponsibility CentralizedStandardization LowWorkflow Ad Hoc activitiesCommunication with executive level

Static and discontinuous

Knowledge Personal asset

Infrastructure& Facilities

Acquisition & Redeployment

Preservation & Assessment

Occupation & Churn

Availability & Connectivity

Intuitive Business Transformation enables A life-cycle management solution

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Work Order Management Systems

Types of Work On Demand work: Typically is re-active Typically is a one time task Typically requires resolution in a near term time

frame

Preventive Maintenance: Needs to be done regularly, according to a

schedule. Is planned for and is pro-active.

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Configurable workflows based on SLAs

Inputs: how SLAs are matched to service requests Request Parameters – Requestor, Problem Type, Division, Department, Site,

Employee Standard, Problem Type Priority Level

Outputs: how SLAs dictate workflow Dispatching options – automatically to a Supervisor or Work Team, or with an

in-process Dispatch step Service Window, Time to Complete, Time to Respond automated escalations Automation – create work request, work order, or issue order Optional Workflow Steps – Estimation, Scheduling, Approvals, Notifications,

Verification

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Building Your Own Workflow

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Flexible workflowSchedules regular maintenance routines

Allows user-defined workflow

Automates maintenance workflow

Lowers operating costs

Allows conditional: Notifications Approvals Surveys Verifications

Tracks works separately for external vendors and internal maintenance teams

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SLA ResultsResults

Planning Board

Configurable Workflow

Varied Reporting

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SLA Dashboards

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SLA & KPIMetrics & KPI’s

Default MetricsConfiguration Wizard

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Mobile ApplicationsIBT for Mobile

ObjectivesExtend UIFM

Efficacy for FM field tasksSupport a flexible and mobile workforce

Productivity EnhancementsProcess ImprovementTimely Access to informationIncreased Information AccuracyReduced Risk

Work App– Work Requests

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Use the form and “thumb-friendly” picklists to create new requests.

Use the camera button to add a picture.

Work App – Work Requests

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Complete work without typing.

Update labor, parts, and costs.

Work App – Work Requests

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Access photos and documents.

Complete Solution

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Embedded Into your Workflowc Synch to Server

EquipmentInventory

Equipment Survey

Equipment Survey

Equipment Survey

EquipmentInventory

Equipment Survey

Changed itemsNew items

Changed itemsNew items

Changed itemsNew items

1. Create New Survey

Synch to Mobile Device

2. Update Survey

Supervisor using Web Central

3. Close out Survey

Supervisor using Web Central

Field Auditor using Mobile Device

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XMLMessages

Easy to integrate

SOA / Web ServicesXML Architecture

End-Users Partners

Integration

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Drill into metrics and alerts

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Production

Implementation

Save 30% or more of typical implementation costs*

Months9630 12

ARCHIBUS

Typical RE/FM system

.

Implementation

ARCHIBUS implementation

costs

Competitive product implementation

costs

Delivers results in 90 days

Cos

ts

Payback

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Summary Developing maintenance contracts based on flexible Service

Level Agreement (SLA). Enhance work practice by building and configuring workflow to

adapt business processes. Improve responses and customer satisfaction by monitoring

and reporting KPIs. Build on technology to minimise administrative tasks and

maximise saving. Build on technology to schedule repetitive tasks and reporting

to authorities. Optimize Business Intelligence processes through integration

with mobile and GIS technology.

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Questions

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