Introduction to Outsourcing

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Transcript of Introduction to Outsourcing

Page 1: Introduction to Outsourcing
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აუთსორსინგი

VS

ბიზნეს პროცესის აუთსორსინგი

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აუთსორსინგი - ფართო ცნებაა:

ორგანიზაციის მიზნებთან

დაკავშირებული საქმიანობის

(ძირითადად ცალკე მდგომი

ფუნქციის) სხვა

ორგანიზაციაზე დელეგირება.

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ბიზნეს პროცესის აუთსორსინგი

ორგანიზაციის შიდა პროცესების, ფუნქციებისმესამე პირისთვის დელეგირება.

ადამიანურირესურსების მართვა

ბუღალტერია

ტექნიკურიდახმარება

ქოლ-ცენტრი

კლიენტებთან ურთიერთობა

პროგრამულიუზრუნვენლყოფის შემუშავება

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ბიზნეს პროცესის აუთსორსინგი

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კლიენტებთანურთიერთობაინფრასტრუქტურის მართვა

ახალი პროდუქტების განვითარება

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ახალი პროდუქტებისგანვითარება

ინფრასტრუქტურისმართვა

კლიენტებთანურთიერთობა

ეკონო

მიკა

კულტურა

კონკურენტული

უპირატესბა

სწრაფად მოქმედებაპროდუქტების

მრავალფეროვნება

მაღალიფიქსირებულიდანახარჯი

ტალანტებისათვისბრძოლა

თანამშრომლებზეორიენტირებულობა

სერვისებზეორიენტირებულობა

სწრაფიკონსოლიდაცია

დანახარჯებზეფოკუსირება

სწრაფიკონსოლიდაცია

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ტრანსაქციულიდანახარჯი

რონალდ კოუზი

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1980s

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ბიზნეს პროცესის აუთსორსინგი: უპირატესობები

ძირითად კომპეტენციებზე ფოკუსირება

ეფექტურობის გაზრდა ტექნოლოგიებში და

ადამიანურ რესურსებში ინვესტირების გარეშე

შემოსავლების გაზრდა

მომსახურების ხარისხი გაუმჯობესება

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მონოფსონია / ორმხრივი მონოპოლია

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FIN


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