INTRODUCTION TO MARKETING Introduction to Business & Marketing.

184
INTRODUCTION TO MARKETING Introduction to Business & Marketing

Transcript of INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Page 1: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

INTRODUCTION TO MARKETING

Introduction to Business & Marketing

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ASSIGNMENT

1. Read Chapter 13, Pages 214 – 2272. Read Complete the Crossword Puzzle

Provided3. On the Puzzle sheet, answer any one “Critical

Thinking” question from the text. Use complete sentences. Summarize the question in the first sentence.

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OBJECTIVE

Be Able to Define Marketing

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Define Marketing

• All of the business activities involved with moving goods & services from producers to consumers

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OBJECTIVE

Be Able to Identify & Describe the Marketing

Concept

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The Goals of Marketing

• To satisfy the

wants & needs

of our customers

• To make Money !!Money !!

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The Marketing Concept

“A Business Philosophy”

• If a business is to be successful - make money - if must satisfy the wants & needs of the consumer

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OBJECTIVE

Be Able to Identify & Describe the “Four P’s” of Marketing

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The “Four P’s” of Marketing• Product Planning

• Pricing

• Promotion

• Physical Distribution

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The “Four P’s” of Marketing

• Product Planning

• Pricing

• Promotion

• Physical Distribution

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Product Planning

• Any Business Activity That Helps to Design a New Product or Change the Characteristics of an Old Product

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PRODUCT PLANNING• Important Concept:

–FEATURES - Facts about your product, physical description (size, color, material used, etc)

–BENEFITS - What the product can do for you!!!

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The “Four P’s” of Marketing

• Product Planning

• Pricing

• Promotion

• Physical Distribution

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Pricing

• Any Activity Used to Assign a Value to a Product or Service

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The “Four P’s” of Marketing

• Product Planning

• Pricing

• Promotion

• Physical Distribution

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Promotion• Any Activity Designed to

Let the Customers Know About a Product or Service

–Personal Selling

–Advertising

–Publicity

–Public Relations

–Visual Merchandising

–Sales Promotion

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The “Four P’s” of Marketing

• Product Planning

• Pricing

• Promotion

• Physical Distribution

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Physical Distribution

• Involves the Actual Movement of Merchandise as it Moves From the Producer to Consumer

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OBJECTIVE

Be Able to Match the Seven Marketing Activities With Their Definition or

Examples

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Seven Marketing Functions

• Market Information Management

• Financing

• Pricing

• Promotion

• Distribution

• Selling

• Product/Service Management

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Distribution

The process of getting goods & services to customers. This includes purchasing, stock handling, inventory

control, & physical distribution >(transportation & warehousing).

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Financing

Financing is getting the money that is necessary for setting up & running a

business. Finance also includes protecting investments through risk

management.

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Marketing Information Management (MIS)

An effective MIS gathers and analyzes information about customers, trends,

& competitor’s products.

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Pricing

Determining the amounts a customer will be charged for a good or service so that a business can earn a profit

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Product/Service Management

Obtaining, developing, maintaining, & improving a product or product mix in

response to market opportunities

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Promotion

Promotion is any effort to inform, persuade, or remind potential customers about a business’s products or services

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Selling

Personally matching customers wants & needs with products & services

available for sale.

(An important associated concept is “Relationship Marketing.”)

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Seven Marketing Functions

• Market Information Management

• Financing

• Pricing

• Promotion

• Distribution

• Selling

• Product/Service Management

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OBJECTIVE

Be Able to Identify Each Member of the “Primary Channel of

Distribution”

&

Describe Their Roles

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The Primary Channel of Distribution

Producer Wholesaler Retailer Consumer

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The Primary Channel of Distribution

• Primarily Makes Products to Sell

• But Also Must:

– Buy & Sell

– Finance

– Store & Transport

– Insure

– Etc. Etc. Etc.

Producer

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The Primary Channel of Distribution

• Breaks Down Bulk Quantities Into Smaller Lots

• But Also Must:

– Buy & Sell

– Buy Real Estate

– Store

– Do Market Research

– Etc. Etc. Etc.

Wholesaler

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The Primary Channel of Distribution

• Primarily Sells to the Consumer

• But Also Must:

– Display

– Advertise

– Make a Profit

– Package Goods

– Provide Services

– Etc. Etc. Etc.

Retailer

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The Primary Channel of Distribution

• Most Importantly, Buys Our Products & Services

• But Also:

– Provides Market Research Information

– Uses Our Products & Services Up & Buys Again

Consumer

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The Primary Channel of Distribution

Sugar Chemicals

CocoaMilk

Producer

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The Primary Channel of Distribution

Producer Wholesaler Retailer Consumer

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OBJECTIVE

Be able to describe, in an essay, how marketing activities benefit

our society

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How Marketing Activities Benefit Our Society

• Raises the Standard of Living• Adds Value to What We Buy

– Form Utility– Place Utility– Time Utility– Possession Utility– Information Utility

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How Marketing Activities Benefit Our Society

• Makes Shopping More Convenient

• Keeps Prices Reasonable

• Helps Society to Keep Up With Change

• Provides Public Service Activities

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Marketing Trivia

• 1/4 to 1/3 of all Jobs are Marketing Related

• $ .50 of Every Dollar Goes to Cover the Cost of Marketing Activities

• Marketing Creates Jobs Which Allows Consumers to Have More Money to Spend on Items That Will Improve Their Standard of Living

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PRODUCT PLANNINGPROCESS

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OBJECTIVE

Be able to outline the product planning process and identify the

associated terms

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FEATURE/BENEFIT ANALYSIS

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FEATURES

Facts About the Product

Size, Color, Materials, Warranties, Construction Methods, Manufacturer, Etc.

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Benefits = Buying Motives

Buying Motives:

– What a product does for you

– The reasons why people buy products or services

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BENEFITS• Will it make you rich?

• Will it make you successful?

• Will it make you happy?

• Will it relax you?

• Will it make you healthier?

• Will it make you attractive?

• Etc. etc. etc.

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BUYING MOTIVESActivity

• If you were to design a new car, what buying motives would you appeal to?– Safety?– Excitement?– Cost Savings?– Comfort?– Other

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BUYING MOTIVESActivity

• What “features” would you have on your new car?

– Safety

– Excitement

– Cost Savings

– Comfort

– Other?

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BUYING MOTIVESAssignment With a Partner

• If you were to design a new ____, what buying motives would you appeal to?– ______________?

– ______________?

– ______________?

– ______________?

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BUYING MOTIVES Assignment With a Partner

• What “features” will you have on your new _____?– ____________

– ____________

– ____________

– ____________

– ____________

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Other Important Marketing Concepts

• Market Segmentation

• Demographics

– Family Life Cycle

– Trends in Demographics

• Target Marketing

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OBJECTIVE

Be Able to Define Market Segmentation

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OBJECTIVE

Be Able to Define

Target Marketing

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OBJECTIVE

Be Able to Define Demographics

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Common Demographics

• Age • Sex• Occupation• Religion• Interests• Income• Family Size

• Geographic Location• Attitudes• Educational Background• Race• Ethnic Background• Wealth• Etc.

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DEMOGRAPHIC TRENDS

??? ??? ??? ??? ???

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DEMOGRAPHIC TRENDS

• Age

• Incomes

• Geographic Location

• Family Size

• ???

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Family Life Cycle• Stages

– Early Childhood

– Teen

– Young Adult/Single– Married w/out Children “Dinks”

– Married w/ Children

– Maturity

– Empty Nest

– Sole Survivor

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Product Planning Process

1.) Select general type of

product

2.) Specify the product mix

3.) Develop packaging &

labeling

4.) Identify features &

benefits

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1.) Select General Type of Product(OUTLINE)

I.) Consumer Goods

A.) Types

B.) How to Market

II.) Consumer Services

A.) Types

B.) How to Market

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Select General Type of ProductOUTLINE

III.) Industrial Goods

A.) Types

B.) How to Market

IV.) Industrial Services

A.) Types

B.) How to Market

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1.) Select General Type of ProductOUTLINE

I.) Consumer Goods - Products used for personal, family, or household purposes

A.) Convenience - _________________

B.) Shopping - _________________

C.) Specialty - _________________

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Select General Type of ProductOUTLINE

I.) Consumer Goods

A.) Convenience Goods - Inexpensive products purchased regularly, little effort spent on decision. Many grocery items fall into this group. Customer will substitute.

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1.) Types of Convenience Goods:

Staples - Basic food items used often` (ex. Bread)

Impulse - Unplanned purchases (ex. Candy)

Emergency - Items purchasedbecause of immediate need(ex. Batteries)

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Select General Type of ProductOUTLINE

2.) Keys to Selling Convenience Goods:

a.) have convenient locations

b.) have extended hours

c.) layout is conducive to self-service

d.) have a wide variety of merchandise

e.) heavy use of print/broadcast media

& displays

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Think Seven Eleven!!!

7/11

Help

Wanted

LOCATION! HOURS!

SELF-SERVICE!

VARIETY!ADVERTISING!

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1.) Select General Type of ProductOUTLINE

I.) Consumer Goods - Products used for personal, family, or household purposes

A.) Convenience - _______________

B.) Shopping - _________________C.) Specialty - _________________

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1.) Select General Type of ProductOUTLINE

I.) Consumer Goods

B.) Shopping Goods - Purchases made by a consumer after a great deal of searching & comparison (ex. furniture)

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1.) Types of Shopping Goods:

a.) higher priced merchandiseb.) risky purchases (if something isn’t

just right)c.) the consumer has time to make a decision

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1.) Select General Type of ProductOUTLINE

2.) Keys to selling shopping goods:

a.) quality design, development, &

manufacturing

b.) knowledgeable/well trained

salespeople

c.) extensive brand advertising

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1.) Select General Type of ProductOUTLINE

2.) Keys to selling shopping goods (cont.):

d.) warranties/services after purchase are

important

e.) special promotions & “POP” displays are helpful

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1.) Select General Type of ProductOUTLINE

I.) Consumer Goods - Products used for personal, family, or household purposes

A.) Convenience - _______________

B.) Shopping - _________________

C.) Specialty - _________________

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1.) Select General Type of ProductOUTLINE

I.) Consumer Goods

C.) Specialty Goods - goods purchased by customers who desire a particular product and/or brand and will accept no substitutes. (ex.Cadilac, Rolex, Levi Jeans, Skippy peanut butter)

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1.) Select General Type of ProductOUTLINE

I.) Consumer Goods

C.) Specialty Goods

1.) Keys to Selling Specialty Goods:

a.) Keeping Product Available

(Product is Pre-sold)

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1.) Select General Type of ProductOUTLINE

II.) Consumer Services - Things done for people to help them in their daily lives:

A.) Rented Goods Services - _____________

B.) Owned Goods Services - _____________

C.) Non Goods Services - _____________

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1.) Select General Type of ProductOUTLINE

II.) Consumer Services

A.) Rented Goods Services - provides a product that the customer rents & uses. (ex. cars, videos)

B.) Owned Goods Service - one that alters or improves on a good owned by the customer (car wash, shoe shine)

C.) Non Goods Service - provides personal & professional services to customers for a fee. (tax prep., bridal)

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1.) Select General Type of ProductOUTLINE

II.) Consumer Services

A.), B.), & C.) Rented, Owned, & Non-goods Services

1.) Keys to selling:

a.) high quality standards

b.) flexible pricing

c.) effective personal selling

d.) promotion through word-of-mouth testimonial

e.) “Image is everything” encourages repeat sales

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1.) Select General Type of ProductOUTLINE

III.) Industrial Goods - items purchased for the production of other goods

A.) Installations & Accessory Equipment

B.) Raw Materials, Components, & Fabricated

Parts

C.) Industrial Supplies

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1.) Select General Type of ProductOUTLINE

III.) Industrial Goods

A.) Installations & Accessory Equipment - Items that are part of the production process, not the product. (Examples include drill presses, computers, etc.)

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1.) Select General Type of ProductOUTLINE

III.) Industrial Goods

B.) Raw Materials, Components, &

Fabricated Parts:

Items consumed in the production

process or items used in the new

product(ex. Include oil, flour, etc.)

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1.) Select General Type of ProductOUTLINE

III.) Industrial Goods

C.) Industrial Supplies - Items that support/facilitate the use of a business’s equipment. (ex. Include computer paper, paint, cleaning products).

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1.) Keys to Selling

a.) Hire & train a knowledgeable workforceb.) Emphasize product’s durability

& dependabilityc.) Plan for customer follow-up & maintenance

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1.) Select General Type of ProductOUTLINE

III.) Industrial Services - Things done for business’s to help them keep their business running smoothly

A.) Maintenance & Repair - general cleaning,

repair, painting, & decorating

B.) Business Advisory - includes management

consulting, engineering, legal, or accounting

assistance.

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1.) Select General Type of ProductOUTLINE

III.) Industrial Services -

1.) Keys to Selling(Same as Consumer Services)

a.) high quality standards

b.) flexible pricing

c.) effective personal selling

d.) promotion through testimonial

e.) “Image is everything” encourages

repeat sales

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2.) Specify the Product MixOUTLINE

I.) Product Mix Terms

A.) Product Items & Lines

B.) Product Width & Depth

II.) Product Mix Strategies

A.) Types of Strategies

1.) Expand/Modify Product Current Lines/Items

2.) Developing New Products

III.) Product Life Cycle

A.) Managing a Product Throughout its Stages

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2.) Specify the Product MixOUTLINE

I.) Product Mix - All the different products that a

company makes. All Ford Products, for example,

or all items manufactured by Harley/Davidson

A.) Product Items & Lines

B.) Product Width & Depth

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2.) Specify the Product MixOUTLINE

I.) Product Mix

A.) Product Items & Lines

1.) Product Lines are groups of closely related products.

For example, all cars produced by Ford

2.) A Product Item is a specific brand, model, or size of a product. The Ford Mustang for

exampleB.) Product Width & Depth

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2.) Specify the Product MixOUTLINE

I.) Product Mix

A.) Product Items & Lines

B.) Product Width & Depth

1.) Product Width refers to the number of

different product lines a store carries or

manufacturer produces. Ford offers several

different product lines - trucks, cars, vans,

buses, military vehicles, construction

equipment, etc.

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2.) Specify the Product MixOUTLINE

I.) Product Mix

A.) Product Items & Lines

B.) Product Width & Depth

1.) Product Width

2.) Product Depth refers to the number of

product items offered within each product

line. Ford Mustang, for example, offers

convertibles, LX models, standard vs.

automatic transmissions, & different size

engines.

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2.) Specify the Product MixOUTLINE

II.) Product Mix Strategies - deciding which products

a company will carry or make.

A.) Expand or Modify Existing Product Lines or

Items

B.) Develop New Products

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2.) Specify the Product MixOUTLINE

II.) Product Mix Strategies - deciding which products

a company will carry or make.

A.) Expand or Modify Existing Product Lines or

Items: Ford could, for example, add-solar

powered Mustangs to their product items

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2.) Specify the Product MixOUTLINE

II.) Product Mix Stategies

A.) Expand or Modify Existing Product Lines or Items

B.) Develop New Products - means coming out with totally new products to increase market share. Could you, for example, imagine Ford motor boats or blaze orange Valley tees?

(Any Current examples?!)

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2.) Specify the Product MixOUTLINE

II.) Product Mix Strategies

B.) Develop New Products

1.) Product Development Process

a.) Generating ideas

b.) Screening ideas

c.) Developing the product

d.) Testing the product

e.) Introducing the Product

f.) Evaluating customer acceptance

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2.) Specify the Product MixOUTLINE

II.) B.) Develop New Products

1.) Product Development Process:

a.) Generating Ideas - Use a variety of sources -

customers, employees, competition, suppliers.

b.) Screening Ideas - consider size of the market,

profit potential, & level of risk

c.) Developing the Product - develop prototypes,

marketing strategies, & plans for packaging,

labeling, branding, & distribution

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2.) Specify the Product MixOUTLINE

d.) Testing the Product - tested in labs & w/ customers. Test marketing is done in specific geographic arease.) Introducing the Product - The cost to intro- duce is very high & the chance for success low. Conduct a promotional campaign & train salespeople.f.) Evaluate Customer Acceptance - Conduct market & sales research. Do a customer opinion survey.

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2.) Specify the Product MixOUTLINE

II.) Product Mix Strategies

B.) Develop New Products

(ACTIVITY)

1.) Form Four Groups

2.) Group A Generates Five Product Ideas

3.) Group B Narrows the Choices to Two

4.) Group C Designs or Draws Both Products

5.) Group D Picks the Winning Product

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2.) Specify the Product Mix OUTLINE

III.) Managing a Product in its Product Life CycleA.) Defined - Just as the economy moves through stages, so do product sales. At different stages, try different marketing strategies.B.) Stages: 1.) Introduction 2.) Growth 3.) Maturity 4.) Decline

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Product Life Cycle

Sales Profits

Introduction Growth Maturity Decline

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2.) Specify the Product Mix OUTLINE

III.) Managing a Product Throughout its Product Life CycleA.) Defined

B.) Stages: 1.) Introduction - The product is new

a.) Goal is to draw customer’s attention & to increase product awareness b.) Techniques include heavy promotion - ads, publicity, displays, sales promotion, etc.

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2.) Specify the Product Mix III.) Managing a Product Throughout its Product Life Cycle

B.) Stages: 2.) Growth a.) The product begins to enjoy success; sales

& profits go up. Target Market is aware of product.

b.) Techniques used to market during this stage include ads that focus on customer satisfaction, meeting the competition, expand or modify the product line

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2.) Specify the Product Mix OUTLINE

III.) Managing a Product Throughout its Product Life Cycle

B.) Stages: 3.) Maturity

a.) Sales level off/slow down, competition is heavy, & the market might be saturated.b.) Ads focus on beating the competition, think about dropping or improving the item

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2.) Specify the Product Mix OUTLINE

III.) Managing a Product Throughout its Product Life Cycle

B.) Stages: 4.) Decline a.) Sales are falling, profits are low or

nonexistent b.) Management must decide to drop or to:

- sell, discount, or license the product- find a new use for the product- regionalize the product- modernize or alter the product

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Product Life Cycle

Sales Profits

Introduction Growth Maturity Decline

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3.) Develop Packaging & LabelingOUTLINE

I.) Branding

A.) Defined

B.) Types of Brands

C.) Branding Strategies

II.) Packaging

A.) Functions of Packaging

III.) Labeling

A.) Types

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3.) Develop Packaging & LabelingOUTLINE

I.) Branding

A.) Defined - A name, design, or symbol

that identifies the products of a company. For

example, Coke products, Levi Jeans, Nike, etc.

1.) Related Terms include:

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3.) Develop Packaging & LabelingOUTLINE

1.) Related Terms include:

a.) Brand Name - words that can be spoken

b.) Brand Mark - a symbol, font, design, or color

c.) Trade Name - words that identify the

company

d.) Trade Character - brand mark given human

form

e.) Trademark - a brand name, mark, character

or combination of these protected by law

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3.) Develop Packaging & Labeling

Provide an example for each:

a.) Brand Name - Levi’s, Nike, Tylenol, etc.b.) Brand Mark - P. O. Eagle, Disney’s Castle, etc.c.) Trade Name - Kellogg's, Chevrolet, Xerox, etc.d.) Trade Character - Pillsbury Dough Boy, Bird’s

Eye’s Jolly Green Giant, etc.e.) Trademark - Frito Lay’s Doritos, Kellogg's Rice

Krispies Treats, Nike’s Swoosh, VISA, etc.

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3.) Develop Packaging & LabelingACTIVITY

Provide an example for each:

a.) Brand Name -

b.) Brand Mark -

c.) Trade Name -

d.) Trade Character -

e.) Trademark -

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3.) Develop Packaging & LabelingOUTLINE

I.) Branding

A.) Defined

B.) Types of Brands:

1.) National - called “manufacturer

brands,” are owned by manufacturers.

2.) Private - owned by wholesalers &

retailers

3.) Generic - “no frills” products that don’t

carry a brand name

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3.) Develop Packaging & LabelingOUTLINE

I.) Branding

A.) Defined

B.) Types of Brands:

C.) Brand Strategies:

1.) Brand Extension - Improving an existing

brand name (ex adding flavors to Fig Newtons)

2.) Brand Licensing - allowing another company

to use your to use its name, marks, &

characters for a fee. (ex. Caterpillar lets over 700

companies use its name)

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3.) Develop Packaging & LabelingOUTLINE

I.) Branding

A.) Defined

B.) Types of Brands:

C.) Brand Strategies: (cont.)

3.) Co-branding - Two companies combining to

form another product. (Ex. The “GM Card) is

a Master Card offered by General Motors

4.) Mixed Brands - Offering a combination of

national, private, & generic products (ex. Any

grocery store)

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3.) Develop Packaging & LabelingOUTLINE

II.) Packaging

A.) Functions of Packaging

1.) Promoting & Selling the Product -

a.) Displays the brand name

b.) Attractive, colorful & artistic

c.) Makes it easy to use

2.) Defining Product Identify

a.) Unique packages sell the product

(Leggs)

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3.) Develop Packaging & LabelingOUTLINE

II.) Packaging

A.) Functions of Packaging (cont.)

3.) Providing Information

a.) Directions

b.) Ingredients

c.) Nutritional Value

d.) Hazards

e.) Prices

f.) Inventory Control

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3.) Develop Packaging & LabelingOUTLINE

II.) Packaging

A.) Functions of Packaging (cont.)

4.) Meeting Customer Needs

a.) Various Sizes (Family Size/Singles)

b.) Practical Needs (Microwaveable)

5.) Ensuring Safe Use

a.) Plastic vs. glass

b.) Tamper-proof lids

c.) Child-proof containers

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3.) Develop Packaging & LabelingOUTLINE

II.) Packaging

A.) Functions of Packaging (cont.)

6.) Protecting the product from:

a.) breaking during shipping

b.) from spoilage

c.) excessive costs (rectangles save money)

B.) Types:

a.) cardboard, glass, metal, plastic,

wood, wraps, etc.

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3.) Develop Packaging & LabelingOUTLINE

III.) Labeling - a information tag, wrapper,

seal, or imprinted message

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4.) Identify Features & BenefitsOUTLINE

I.) Extended Product Features

A.) Types:

1.) Warranties & Guarantees

2.) Others

II.) Consumer Laws & Agencies

A.) Federal & State

B.) Consumer Rights & Responsibilities

III.) Credit

A.) Types

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4.) Identify Features & BenefitsOUTLINE

I.) Extended Product Features

A.) Types:

1.) Warranties & Guarantees Defined:

a.) Warranty - a promise that a product

will meet certain standards or it

will be fixed.

b.) Guarantee - is a warranty that offers a

“money back” clause “if not completely

satisfied.”

Page 119: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

4.) Identify Features & BenefitsOUTLINE

I.) Extended Product Features

A.) Types:

1.) Warranties & Guarantees Defined:

a.) Express Warranty - stated in writing

or spoken

i.) Full - Repaired or replaced

ii.) Limited - certain provisions are

excluded

Page 120: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

4.) Identify Features & BenefitsOUTLINE

I.) Extended Product Features

A.) Types:

1.) Warranties & Guarantees Defined:

a.) Express Warranty

b.) Implied - not clearly indicated,

offers assurance that the product

will work the way it is supposed to

work

Page 121: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

4.) Identify Features & BenefitsOUTLINE

I.) Extended Product Features

A.) Types:

1.) Warranties & Guarantees Defined:

a.) Express Warranty

b.) Implied

c.) Disclaimers - limits company liability.

For example, to the cost of the product,

not the damage done by the product

Page 122: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

4.) Identify Features & BenefitsOUTLINE

I.) Extended Product Features

A.) Types:

2.) Others:

a.) delivery

b.) installation

c.) service after the sale

d.) directions & training

e.) billing

f.) credit

Page 123: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

4.) Identify Features & BenefitsOUTLINE

I.) Extended Product Features

A.) Types:

2.) Others:

f.) credit:

i.) Bank Credit Cards

ii.) Retail Credit Cards

iii.) Debit Cards

iv.) Secured Loans

v.) Unsecured Loans

Page 124: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

4.) Identify Features & BenefitsOUTLINE

II.) Consumer Laws & AgenciesA.) Federal & State

1.) Federal: a.) Magnuson - Moss Consumer Product Warranty Act of 1975 - Sets minimum standards for warranties. b.) Consumer Product Safety Act of 1972

- Monitors the safety of products c.) Etc.

Page 125: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

4.) Identify Features & BenefitsOUTLINE

II.) Consumer Laws & Agencies

A.) Federal & State

1.) Federal:

2.) State:

a.) Lemon Laws - protects buyers from

chronically defective merchandise

b.) Arbitration Programs - Encourages

the use of third parties to resolve

differences

Page 126: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

PRODUCT PRICING

$

Page 127: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

OBJECTIVE

Be Able to Define Money & Price

Page 128: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Money & Price

• Money

–A Measuring Device. It Measures Value

• Price

–A Specific Measurement of Value

Page 129: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

OBJECTIVE

Be able to define

Retail Price, Cost, & Markup

Page 130: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms• Retail Price - The amount of money a

customercustomer pays for a product/service

• Cost - The amount of money a businessbusiness pays for a product/service

• Markup - The amount of money added to added to costcost to cover a business’ expenses & desired net profit

Page 131: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

What is Markup???• Any Business Expense (Besides the Cost of Goods):

Utilities (Heat, Elec., Phone) Donations

Salaries Employee Benefits

Promotions Rent

Taxes Fixtures (Furniture)

Industrial Services (Cleaning) Etc., Etc., Etc. !!!

• Any Desired Net Profit.

Page 132: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Abbreviating Pricing Terms

Retail Price = RP

Cost = C

Markup = M

Page 133: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Abbreviating Pricing Terms

Dollars

Retail Price = RP$

Cost = C$

Markup = M$

Page 134: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Abbreviating Pricing Terms

Percentages

Retail Price = RP%

Cost = C%

Markup = M%

Page 135: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing TermsFormulas

Retail Price = Cost + Markup

Page 136: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing TermsFormulas in Dollars

Retail Price = Cost + Markup

RP$ = C$ + M$

Page 137: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing TermsFormulas in Dollars

Retail Price = Cost + Markup

RP$ = C$ + M$

$ ??? = $6.00 + $4.00

Page 138: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing TermsFormulas in Dollars

Retail Price = Cost + Markup

RP$ = C$ + M$

$10.00 = $6.00 + $4.00

Page 139: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing TermsFormulas in Percentages

Retail Price = Cost + Markup

RP% = C% + M%

Page 140: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing TermsFormulas in Percentages

Retail Price % ???What the Heck is Retail Price %

Page 141: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas in Percentages

Retail Price %=

100%ALWAYS!!!

Page 142: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas in Percentages

Retail Price % = Cost% + Markup%

Page 143: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas in Percentages

Retail Price % = C% + M%

RP% = C% + M%

Page 144: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas in Percentages

Retail Price % = C% + M%

RP% = C% + M%100% = C% + M%Because RP% is Always 100%

Page 145: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas in Percentages

(Example)

RP% = C% + M%

100% = 60% + M%Because RP% is Always 100%

Representing the Cost of Goods

Page 146: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas in Percentages

(Example)

100% = 60% + M%

What Must M% Be?

Page 147: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas in Percentages

(Example)

100% = 60% + M%

What Must M% Be?

M% = 40%

Page 148: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas

(Examples)

RP$ = C$ + M$ RP% = C% + M%

$____ = $45.00 + $30.00 100% = 30% + ____

$____ = $22.00 + $68.00 100% = 80% + ____

$75.00 = $____ + $10.00 100% = ___% + 75%

$10.00 = $____ + $ 4.00 100% = ___% + 50%

Page 149: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas

(Examples)

RP$ = C$ + M$ RP% = C% + M%

$75.00 = $45.00 + $30.00 100% = 30% + 70%

$90.00 = $22.00 + $68.00 100% = 80% + 20%

$75.00 = $65.00 + $10.00 100% = 25% + 75%

$10.00 = $ 6.00 + $ 4.00 100% = 50% + 50%

Page 150: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas

But What if you Have Apples & Oranges???

Dollars & PercentagesDollars & Percentages

Page 151: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas

Dollars & PercentagesDollars & Percentages

RP$ = $25.00RP$ = $25.00RP% = 100%RP% = 100% C$ = C$ = ?? C% = C% = ?? M$ = M$ = ?? M% = 40%M% = 40%

Page 152: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

WHAT ARE PERCENTAGES?

Fractions!!!

What is 1/2 of 100%?

What is 1/4 of 100%?

What is 3/4 of 100%

Page 153: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

WHAT ARE PERCENTAGES?

Fractions!!!

What is 1/2 of 100%? 50%

What is 1/4 of 100%? 25%

What is 3/4 of 100% 75%

Page 154: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

How Do You Calculate PERCENTAGES?

Multiply!!

What is 50% of $10.00? $5.00

What is 25% of $10.00? $2.50

What is 75% of $10.00? $7.50

Page 155: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas

Dollars & PercentagesDollars & Percentages

RP$ = $25.00RP$ = $25.00RP% = 100%RP% = 100% C$ = C$ = ?? C% = C% = ?? M$ = M$ = ?? M% = 40%M% = 40%

Page 156: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

How Much is Markup $???

M $ = M% X RP$

Page 157: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

How Much is Markup $???

M$ = 40% X $25.00

Page 158: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas

Dollars & PercentagesDollars & Percentages

RP$ = $25.00RP$ = $25.00RP% = 100%RP% = 100% C$ = ?C$ = ? C% = ? C% = ? M$ = M$ = $10.00$10.00 M% = 40%M% = 40%

Page 159: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas

Dollars & PercentagesDollars & Percentages

RP$ = $25.00RP$ = $25.00RP% = 100%RP% = 100%C$ = C$ = $15.00$15.00C% = ?C% = ?M$ = $10.00 M$ = $10.00 M% = 40%M% = 40%

Page 160: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Pricing Terms Formulas

Dollars & PercentagesDollars & Percentages

RP$ = $25.00RP$ = $25.00RP% = 100%RP% = 100% C$ = $15.00C$ = $15.00 C% = C% = 60%60% M$ = $10.00 M$ = $10.00 M% = 40%M% = 40%

Page 161: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

OBJECTIVE

Be Able to Identify the Factors That Determine

Retail Price

Page 162: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

PRODUCT PRICING FACTORS

$

• Supply & Demand

• Consumer Perception of Value

• # of Channel Members

Page 163: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

PRODUCT PRICING FACTORS

$

• Competition

• Costs & Expenses

Page 164: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

PRODUCT PRICING FACTORS

$

• Government Regulation:* Price Fixing

* Price Discrimination

* Minimum Price Laws

* Unit Pricing

* Price Advertising

Page 165: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

OBJECTIVE

Be Able to Describe the Goals of Pricing for a Business

Page 166: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

The Goals of Pricing

• Get a Share of the Market

• Beat/Meet the Competition

• Get a Return on Your Investment

Page 167: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

OBJECTIVE

Be Able to Describe How You Can Achieve Your Goals

“PRICING STRATEGIES”

Page 168: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

“PRICING STRATEGIES”

• “Cost Plus Method”:– Add all of your costs,

expenses, (FIXED & VARIABLE) & desired net profit

– Estimate Your Sales

– Divide

Page 169: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

“PRICING STRATEGIES”

• Cost Plus Method: (Example)

– Costs, expenses, & desired net profit = $100,000

– You estimate your sales to be one item this year

– Determine your Retail Price by dividing $100,000 by 1

Page 170: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

“PRICING STRATEGIES”

• “Cost Plus Method”:– Costs, expenses, & desired net

profit = $100,000

– You estimate your sales to be 24,025 items this year

– Determine your Retail Price by dividing $100,000 by 24,025 items

Page 171: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

RECOMMENDED RETAIL PRICE!!!

$ 4.16

Page 172: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

RECOMMENDED RETAIL PRICE!!!

At $ 4.16 per item sold, assuming every item sells, you will cover your costs, expenses, & desired net profit

$ 4.16

Page 173: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

“PRICING STRATEGIES”

• Demand Oriented:– Determine what the

customers will pay & charge that amount

Page 174: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

“PRICING STRATEGIES”

• Competition Oriented:– Determine what the

competition is charging and that is your price!

– (Make sure you control your costs & expenses though)

Page 175: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Other StrategiesOdd Cent Pricing

Prestige Pricing

Price Lining

Promotional Pricing

Page 176: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

PROMOTION

Page 177: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Objective

• Be able to define the term promotion and provide examples of each of its six tools

Page 178: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

PROMOTION• Any activity

designed to let the target market know more about your product including why they should buy

Page 179: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

PROMOTION• Advertising

• Sales Promotion

• Visual Merchandising– Display Building

• Public Relations

• Publicity

• Personal Selling

Page 180: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Physical Distribution

Page 181: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

OBJECTIVE

Be Able to Identify Each Member of the “Primary Channel of

Distribution”

&

Describe Their Roles

(DONE!!!)

Page 182: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

The Primary Channel of Distribution

Producer Wholesaler Retailer Consumer

Page 183: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Physical Distribution

• Objective:–Be able to define Physical

Distribution and identify the advantages & disadvantages of the various transport methods available

Page 184: INTRODUCTION TO MARKETING Introduction to Business & Marketing.

Physical Distribution

• Boat

• Truck

• Plane

• Pipeline

• Train