Introduction to Business English - Day 2
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Introduction to EnglishIntroduction to English
Day 2 – Introductions and Small Talk.
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What are they talking What are they talking about?about?
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In many Western societies, including the United States, a person who does not maintain ‘good eye contact’ is regarded as being slightly suspicious, or a ‘shifty’ character. Americans unconsciously associate people who avoid eye contact as unfriendly, insecure, untrustworthy, inattentive and impersonal. However, in contrast, Japanese children are taught in school to direct their gaze at the region of their teachers Adam’s apple or tie knot, and, as adults, Japanese lower their eyes when speaking to a superior, a gesture of respect.
Cont…
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Latin American cultures, as well as some African cultures, such as Nigeria, have longer looking time, but prolonged eye contact from an individual of lower status is considered disrespectful. In the US, it is considered rude to stare – regardless of who is looking at whom. In contrast, the polite Englishman is taught to pay attention to a speaker, listen carefully, and to blink his eyes to let the speaker know he or she has been understood as well as heard. Americans signal interest and comprehension by bobbing their heads and grunting.
Cont…
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A widening of the eyes can also be interpreted differently, depending on circumstances and culture. Take, for instance, the case of an American and a Chinese discussing the terms of a proposed contact. Regardless of the language in which the proposed contract is carried out, the US negotiator may interpret a Chinese person’s widened eyes as an expression of astonishment instead of as a danger signal (its true meaning) of polietly expressed anger.
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Discussion…Discussion…How do people in the United States
react in this articleEnglishman?Japanese Children?Japanese people when they lower
their eyes?Looking at a long time at someone?Widening eyes in Chinese culture?
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Body LanguageBody LanguageSome studies show that your body
language can show 90% of your meaning.
This can include:◦ Distance from the other person◦ Eye contact◦ Hand gestures◦ Physical contact◦ Humor◦ Presents (when to open)◦ General rules of talking
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Cross-Culture BusinessCross-Culture BusinessWhat should someone do to prepare for
meeting people of another country?Study Language pointsStudy use of body languageCuisuine (food)Business culturePoliticsEconomicsCultureDress
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Listening SkillsListening SkillsWhat was being discussed?What are some items he needs?How was the conversation?Anything they can do to be
better?What cross-cutural things was
Klaus good at discussing?
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How to introduce yourself to How to introduce yourself to the secretarythe secretary Introduction
◦ Name◦ Company◦ Title
Person you are meeting◦ Title◦ Full name
State the reason you are there (optional)◦ Why◦ When◦ Where
Patiently wait / Answer any other questions
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Practice…Practice…Find a partner and practice the
same outline with someone else in the class.
Take about 5 minutes to practice.
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Small TalkSmall TalkSmall talk is discussing thing that are not
necessary in your business work, but helps you to gain a relationship with the person you are speaking with
Important to keep the conversation flowing◦ No more than 3 seconds
silence in the conversation.◦ Listen carefully for interesting
points that may give you insight on the person.
◦ If you feel that the conversation is getting boring, politely move on with another subject or another person.
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Listening…Listening…Listen to this first small talk and tell
me what is wrong?◦Manager: Is this your first visit here?◦Hemper: No, in fact the first time I
came was for a trade fair. We began our
Southeast Asian operations here at the 1995 exhibition.
◦Manager: Shall we have a look round the plant before lunch?
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TaboosTaboosTaboo is something not
acceptable in one culture but okay in another.
Be careful of Taboo subjectsSome things are Taboo
everywhere.
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Are these Taboo in the Are these Taboo in the West?West?FamilyNewsYour CountryReligionClothesHealthPoliticsSexSports
WeatherFood & DrinkPeople you both
knowHow is work?The city you are
fromYour holiday plansYour hotelIncome
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HomeworkHomeworkThree parts
◦Part one is filling in the blanks about the conversation
◦Part two is fixing the English of the comments found in Small talk
◦Part three is answering questions as if you were talking to someone.