Introduction Tjerk Terpstra CISA Senior Policy Advisor Infrastructures and 112 Telephone...
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Transcript of Introduction Tjerk Terpstra CISA Senior Policy Advisor Infrastructures and 112 Telephone...
Introduction
Tjerk Terpstra CISA
Senior Policy Advisor
Infrastructures and 112
Telephone +3170-4266547
Agenda
Misuse
Present 112-structure
Future 112-structure
Fighting Misuse
Blocking procedure
Misuse (1)
Free call numbers
- 0800-groupfinancial problem
- 112Safety problem
Misuse 112
Result in:
- Overload PSAPWrong decisionExample
Fighting policy
- Depending kind of misuse- Depending of 112-structure
Kind of misuse
Anonymous calls
After CLI was introduces the number
of fix-line misuse calls decrease enormous
Type of anonymous calls
- SIM-less mobile calls- Pre-paid mobile calls- Phone-cell calls
Present 112 Structure (1)
Calls transported outside of Public Area to the PSAP
Selection of PSAP by telephone district
- Border problems- No processor time between caller and PSAP- Very fast transport (2 sec)- Hardly maintenance
Present 112 Structure (2)
Handling calls responsibility of Police
Also handling misuse
In every (minus 1) region a PSAP for fix-line calls
All other calls answered by central PSAP (National Police Agency)
- `Mobile callsInclusive handling calls from disable people
- VOIP calls- Satellite phone calls- Marifone (ships) calls
Present 112 Structure (3)
Mobile
Fix-line
Back-bone
1-1-2
VOIPcall
er
•Single emergency number (112)•Number 112 owned by KPN•Routing to the right PSAP by internal number
5 network supplier> 12 telecom suppliers
Growing group
> 10 network supplier> 40 telecom suppliers
KPN
24 fix - line PSAPs1 mobile PSAP buddy-system(back- up)
From every PSAPto every control room
Emergencyaccess points
Control
30 control rooms
Cast guard
Present 112 Structure (4)
Resume- Simple, solid and cheap structure- Not programmable- Unable to implement future demands
Demands- If possible without manual intervention routing
to Control Room- Manually routing in case of
Location unknownCLI or IMEI-number marked as used by
misuse- Catching misuse
Mobile callsPhone cells
Future 112 structure
Future 112 Structure (2)
Able to support- Location based information (mobile)- E-call- Fighting misuse- Operational management
Future 112 Structure (3)
Mobile
Fix-line
Back-bone
1-1-2
VOIPcall
er
•Single emergency number (112)•Number 112 owned by KPN
5 network suppliers> 12 telecom suppliers
Growing group
> 10 network supplier40 telecom suppliersEnded in about 2010
KPN
Logical one PSAPIncluding intakeAvailability 99.995%
To the control rooms
Emergencyaccess points
Control
112 structure inclusive e-call
Mobile
Fix-line
KPN-Infrastructure
1-1-2Mobile
Emer-gency
room
EmergencyOrganization
PrivateCall room
Car database
1-1-2 MSD
Call FSD
Request for info
Request for info
Accident information(status, # of passengers, type of auto)
Technical car information
MSD: Minimum set of dataFSD: Full set of dataForeign country
Police
Fire brigade
Ambulance
VOIP
Fighting misuse (fix line calls)
Phone cells
- Find profile of 112-caller- Temporary blocking of 112
Voice bomb
Registration of misuse
Communication
Fighting misuse (mobile calls)(1)
Blocking all SIM-less calls is not allowed
- 30.000 serious SIM-less callsOlder peopleGolf and sport-fieldsAccidents (log off)
(Temporary) blocking of
mobile phones and telephone cell
On CLI (phone or phone-cell-number)On IMEI-number
Fighting misuse (mobile calls)(2)
Voice bomb
Excuse letters (children)
Registration of misuse
Communication
Blocking strategy (1)
Mobile and anonymous- Registration of for misuse used mobile phone
By CLI (pre-paid)By IMEI-number (SIM-less)
- Fault callsThird time automatically asking for confirmationFifth time message to caller and temporary
blockedAfter temporary blocked time message to caller
and permanent blocked
Blocking strategy (2)
- Phone cellsBy cell-numberTemporary blocked during time misuse is
active(School is going out)
Questions??