Introduction - opmsecurity.golearnportal.org · OPM Help Desk Installing Your PIV-Card Telework...
Transcript of Introduction - opmsecurity.golearnportal.org · OPM Help Desk Installing Your PIV-Card Telework...
Introduction
You can now use Outlook Web Access to download OPM’s teleworking software enabled with
Personal Identity Verification (PIV) technology. The download provides a smooth and easy
installation package. All you have to do is run the installation and perform a first-time
configuration of your Citrix XenApp account, and you are ready to go.
In this document you will find:
Installation instructions for the PIV software.
Configuration instructions for Citrix XenApp.
A Quick Guide for using PIV to telework on an everyday basis.
Install Your PIV Software
To download and install you PIV software, perform the following steps:
1. Start Internet Explorer and go to the
following web address:
https://mail.opm.gov
2. At the login screen, perform the
following steps:
A. Enter your OPM LAN ID in the
“User name” field.
B. Enter your OPM LAN
password in the “Password”
field.
C. Click Log On.
3. Click the Public Folders option at the
bottom of the left-hand pane.
Depending on your OWA
configuration, your folders may appear
as icons at the bottom of the window. If
so, hover over each icon with your
pointer until Public Folders appears.
When it does, click the icon.
OPM Help Desk Installing Your PIV-Card Telework Software from OPM Webmail
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4. Select the _PIV folder listing.
5. Perform the following tasks:
A. In the left-hand pane, select the
PIVInstall listing with the
“NEW PIV Installs”
attachment.
B. In the right-hand pane, right-
click the OPM VPN
Software.ren attachment.
C. Click Save Target As.
6. In the "Save As" window, perform the
following tasks:
A. Click the Desktop icon.
B. Click the Save as type drop-
down-menu button, and select
All Files.
C. In the "File name" field, if a
".ren" extension appears,
change it to .exe. Otherwise,
just add .exe to the end of the
filename.
D. Click Save.
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7. If the “Download complete” window
does not close on its own, click Close.
8. Double-click the OPM VPN
Software.exe icon on your desktop.
9. If the system presents a “User Account
Control” security window, click Yes.
10. At the “WinZip Self-Extractor”
window, click Unzip.
OPM Help Desk Installing Your PIV-Card Telework Software from OPM Webmail
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11. At the confirmation prompt, click OK.
12. If the “WinZip Self-Extractor” window
does not close on its own, click Close.
13. On your desktop, double-click the VPN
Software Update folder.
14. In the resulting window, double-click
the setup.bat file.
15. If the system presents a “User Account
Control” security window, click Yes.
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16. Wait while the system performs the
installation.
17. At the “Press any key to continue”
prompt, press any key to close the
window.
18. Click Start Shut Down.
19. Reboot your computer by performing
the following tasks:
A. Click the arrow button for the
drop-down menu.
B. Click Restart.
C. Click OK.
You have finished installing your PIV
teleworking software.
OPM Help Desk Installing Your PIV-Card Telework Software from OPM Webmail
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Connect to Citrix XenApp and Configure Your Account
After you install your PIV software, you can connect to Citrix XenApp and configure your
account. To do so, perform the following steps:
1. Insert your OPM ID into your PIV card
reader. To do so, follow the directions for
your version of the reader.
USB Card Reader
Laptop Card reader
2. If a “Press OK to continue” message appears
in the ActivIdentity window, click OK.
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3. Click Select.
If necessary, enter the site address
in the “Connect to” field. For a Broadband
connection, use remote.opm.gov.
4. At the “ActivClient Login” window, perform
the following tasks:
A. Enter your PIV card PIN in the “PIN”
field.
B. Click OK.
5. In the “Cisco AnyConnect VPN Client”
window, perform the following tasks:
A. Ensure that the “Group” field is set to
PIV – Authentication.
B. Click Connect.
6. Verify that you are connected to the VPN. A
locked padlock icon appears in your desktop
tray.
7. Launch your browser and go to
https://homework.opm.gov.
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8. At the “Notice to Users” window, click OK.
9. At the “OPM XenApp Web Interface” login
screen, perform the following tasks:
A. Enter your LAN ID in the “User
name” field.
B. Enter your LAN password in the
“Password” field.
C. Click the Log On button.
10. In the “Desktops” tab, double-click the OPM
Desktop icon.
11. If the system presents a “Do you want to
save this file, or find a program online to
open it?” prompt, click Cancel and continue
to Step 12.
If the system does not present this prompt, go
to Step 18.
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12. In the “Message Center” tab, click the Click
here to obtain a client link.
13. If the system presents a "This website wants
to install the following add-on…" message,
perform the following tasks:
A. Click the message.
B. Select Install This Add-on for all
Users on This Computer from the
pop-up menu.
14. At the “Download Client” screen, perform
the following tasks:
A. Select the checkbox to indicate that
you understand the license
agreement.
B. Click the Download button.
15. At the “Security Warning” asking if you
want to run or save the file, click the Run
button.
16. At the “Security Warning” asking if you
want to run the software, click the Run
button.
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17. At the confirmation that the software was
installed successfully, click the OK button.
18. If the system presents an “Allow ActiveX
Control” message, perform the following
tasks:
A. Click the yellow bar.
B. Select Run ActiveX Control from
the pop-up menu.
Then, click the Run button when the system
presents the “Security Warning” window.
19. In the “Desktops” tab, click the OPM
Desktop icon.
20. At the “Notice to Users” window, click OK.
The system presents your Citrix XenApp
desktop.
Wrapping Up
You have finished installing and configuring your PIV telework software. See the following
“OPM Teleworking—PIV Card Access Quick Reference” for information on everyday use of the
software.
If you have any questions about installing your PIV-card telework software, call the OPM Help
Desk at 202-606-4927 (local) or 866-631-3019 (toll-free). The Help Desk is open Monday
through Friday, 6:30 AM to 10:30 PM, Eastern Standard Time, and Saturday, 8:00 AM to 4:00
PM, Eastern Standard Time.
OPM Teleworking—PIV Card Access Quick Reference Page 1
Log onto the OPM System Using the VPN Client
1. Follow the directions for your version of the card reader.
USB Card Reader
Laptop Card Reader
2. If a “Press OK to continue”
message appears in the
ActivIdentity window, click
OK.
3. Ensure that the “Connect
to” field is set to
remote.opm.gov, and then
click Select.
4. Enter your PIV card PIN
and click OK.
5. Ensure that the “Connect to
field” is set to PIV –
Authentication, and then
click Connect.
OPM Teleworking—PIV Card Access Quick Reference Page 2
Access a Virtual Desktop Using Citrix
1. Double-click the Step 2—OPM
Citrix icon on your off-site system.
2. At the Notice to Users, click OK.
3. Enter your LAN ID in the Username
field, enter your LAN password in the
Password field, and click Log In.
If the system presents a
message to run an add-on, right-click
the message and select Run Add on.
If the system presents a Security
window, click Allow.
4. Double-click the OPM Desktop icon.
5. Click OK at the Notice to Users
window.
The system presents the virtual
desktop.
When you are done teleworking, log
off Citrix XenApp, and then
disconnect from AnyConnect by
removing your PIV card from the
card reader.
OPM Teleworking Definitions Two-Factor Authentication. A process requiring two ways of identifying yourself when logging onto the OPM system.
Personal Identity Verification (PIV) Card. The OPM identification card that includes electronic information specific to you and your
position, as well as a Personal Identification Number (PIN) you can use to confirm your identity electronically.
PIN. The six-to-eight-digit personal identification number you created when you received your PIV card.
USB Card Reader. A device that you can connect to your computer in order to use your PIV card to establish two-factor authentication and a
secure connection to the OPM network.
Citrix Client. The Citrix software that enables your off-site PC or laptop to act as a “client” of the OPM server, allowing you to access a
virtual desktop that mimics your regular OPM desktop.
Broadband. An Internet connection that uses one of a variety of technologies, such as cable modems or fiber optics, to reach high
transmission speeds. Providers of Broadband include cable companies such as Comcast and Time Warner.
Username or User ID. The standard OPM LAN ID that you use to log into an OPM system.
Password. The LAN password that you typically use to log into an OPM system.