Introducing The Citrix Diagnostics Toolkit
description
Transcript of Introducing The Citrix Diagnostics Toolkit
Introducing
The Citrix Diagnostics Toolkit
Frank Marzullo
Lead Escalation Engineer, Critical Situation (S.M.A.R.T.) Team
© 2013 Citrix
About the presenter……
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Joined Citrix June 14, 2004
Started on Frontline Support
Promoted to Escalation October 2008
Promoted to Critical Situation Management team October 2010
Additional details
Subject matter expert on Independent Management Architecture and Microsoft SQL Server
Architect & developer of the Citrix Diagnostics Toolkit
© 2013 Citrix
Agenda
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Set the stage
The Citrix Diagnostics Toolkit
Wrap up
Resources
Q&A
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Lets set the stage…..
C.D.T. saves you time
C.D.T. consolidates and organizes all your tools
Never forget the context information again !
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Time is
Money5
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One download ….. Over 20 tools !
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Citrix ScoutCDF ControlReceiver Clean Up ToolQuick LaunchMedEvacIMA helper
Citrix Scout CDF Control Receiver Clean Up Tool Quick Launch
MedEvac IMA helper Print Detective LBDIAG
System Dump Stress Printers CDF Marker Dump Checker
PVS Data Tools XDDBDiag XDPING WireShark
Dump Configurator Procdump Process Explorer Process Monitor
Debug View Debug Diag Windows SDK Visual Studio Performance tools
Xperf 123 Seamless config Tool Citrix Web Interface Tracing
Task Automation
ProcdumpProcess ExplorerProcess MonitorWireSharkCitrix Web Interface Tracing
Collect Data
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How does Citrix support approach troubleshooting?
PHASE 1Engage
Assess
Collect Data
PHASE 2Mitigate
Disengage
Follow up
COLLECT DATA
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Questions we ask ourselves….
What data do I collect?
How do I collect it ?
What tools am I going to use ?
Where do I get the tools?
What context info do I need ?
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Video Demo
Video Demo
The
Citrix Diagnostics Toolkit
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is not an application
is not a tool
is not a new product
it’s a concept
What it is and What its notThe Citrix Diagnostics Toolkit
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Install Note
The installer is configured to detect %SystemDrive%.
The system drive should appear by default.
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NO REBOOT REQUIRED !
NO PREREQUISITES !
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The Look and Feel
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XenApp on Windows 2003
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XenApp on Windows 2008
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To confirm data collection, use the Desktop shortcut and browse to the “data” folder using windows explorer.
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Creating Perfmon Data Collector sets.
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Web Interface log Enabler
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If you chose to configure Perfmon counters and installed the
provided version of WireShark then you will see multiple files
in the Data folder appear when you click on “Start XXX
Tracing” from the Start Menu.
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The Packager
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The Packager 1 of 3
Data collection, context info and clean up.
Runs automatically when the “Stop Tracing” or “Data Packager” shortcuts are used.
Opens the “Upload” folder and launches a browser to the Auto Support site.
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The Packager
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Toggling TAAS launch
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TheDownload More ToolsMenu
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Download More Tools Menu
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Download More Tools
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The Uninstall
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The Uninstall
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Wrap up
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“I have used the CDT on several occasions with great success. The time savings alone are worth its weight in gold. Great job in putting this together.”Thanks,David Holliman Technical Relationship Manager, Technical Support CCA CCAA CCEE CCSP
“Using CDT is like one-stop shopping for all of your tracing and data collection needs. I don’t have to synchronize several tools to troubleshoot an issue. One click to start and another to stop, and I have everything I need to start analyzing an issue.”Kai HernándezTechnical Relationship Manager, Technical Support
Comments from the field…..
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C.D.T. combined with Tools as a Service
https://taas.citrix.com/AutoSupport/
Auto analysis health check for Scout data
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Data Collection
Recommendations tailored to YOU
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Quickly collect and upload your data
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Applicable Products
12.x and higher Windows XP - 8
Desktop Delivery ControllerVirtual Desktop AgentProvisioning Server
4.5 - 6.5 on Windows
& Web Interface
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Key session takeaways:
“Time is Money” – C.D.T. saves you time.
C.D.T. consolidates and organizes all your tools
Never forget the context information again !
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Resources
• CTX135075 - Citrix Diagnostics Toolkit - 64bit Edition
• CTX134966 - Citrix Diagnostics Toolkit - 32bit Edition
• Blog Post - Citrix Diagnostics Toolkit
Questions
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Before you leave…
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