Intro-SVC 1-1 Course Basics 20120302
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Transcript of Intro-SVC 1-1 Course Basics 20120302
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Software Engineering InstituteCarnegie Mellon UniversityPittsburgh, PA 15213
Introduction to Capability Maturity Model Integration for Services (CMMI-SVC)
2011 Carnegie Mellon University
Module 1.1: Introductions and ExpectationsForrester, March 2012
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2011 Carnegie Mellon University
Introduction to CMMI-SVC | Module 1.1
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Forrester, March 2012
2011 Carnegie Mellon University
This material is distributed by the SEI only to course attendees for their own individual study.
Except for the U.S. government purposes described below, this material SHALL NOT bereproduced or used in any other manner without requesting formal permission from the SoftwareEngineering Institute at [email protected].
This material was created in the performance of Federal Government Contract Number FA8721-05-C-0003 with Carnegie Mellon University for the operation of the Software Engineering Institute, afederally funded research and development center. The U.S. Government's rights to use, modify,reproduce, release, perform, display, or disclose this material are restricted by the Rights inTechnical Data-Noncommercial Items clauses (DFAR 252-227.7013 and DFAR 252-227.7013Alternate I) contained in the above identified contract. Any reproduction of this material or portionsthereof marked with this legend must also reproduce the disclaimers contained on this slide.
Although the rights granted by contract do not require course attendance to use this material forU.S. Government purposes, the SEI recommends attendance to ensure proper understanding.
THE MATERIAL IS PROVIDED ON AN AS IS BASIS, AND CARNEGIE MELLON DISCLAIMSANY AND ALL WARRANTIES, IMPLIED OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO,WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, RESULTS OBTAINED FROM USEOF THE MATERIAL, MERCHANTABILITY, AND/OR NON-INFRINGEMENT).
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2011 Carnegie Mellon University
Introduction to CMMI-SVC | Module 1.1
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Course Contributors We built the Introduction to CMMI-SVC course using the Introduction to CMMI for Development course as a foundation, which was built by an SEI training development team.These authors developed the Introduction to CMMI-SVC course: Eileen Forrester, SEI senior MTS and team leader Mike Bridges, SEI visiting scientist Hillel Glazer, SEI visiting scientist Judah Mogilensky, SEI visiting scientist Agapi Svolou, SEI visiting scientist Pat OToole, SEI visiting scientist
We also thank our extended team of reviewers, especially Kieran Doyle, Suzanne Garcia Miller, and Heather Oppenheimer; and our design and production team, Cat Zaccardi, Kurt Hess, and Nancy Janda.
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2011 Carnegie Mellon University
Introduction to CMMI-SVC | Module 1.1
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Course Objectives By the end of this course, you will be able to do the following:
explain how CMMI-SVC can help a service organization to improve its processes
describe the components of CMMI-SVC
locate information in the CMMI-SVC model
Well talk in a few minutes about any other purposes or expectations you may want to cover.
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2011 Carnegie Mellon University
Introduction to CMMI-SVC | Module 1.1
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The Audience for this CourseBroad audience
service providers
process improvement group members
potential instructors
CMMI-SVC appraisal team members, SCAMPI Lead Appraisers, and SCAMPISM B and C Team Leaders
anyone interested in learning about CMMI-SVC
No process improvement experience or knowledge of process improvement models is assumed.
SCAMPI Standard CMMI Appraisal Method for Process Improvement
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Forrester, March 2012
IntroductionsParticipant introductions
name
organization and position
service type you work with or are interested in
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Course Materials
CMMI for Services, Guidelines for Superior Service
Participant notebook
Exercises and worksheets
The following documents are provided as part of this course.
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Logistics
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2011 Carnegie Mellon University
Introduction to CMMI-SVC | Module 1.1
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Course ApproachExercises, discussions, presentations, and homework
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Completion CriteriaSuccessful completion of this course requires that you satisfy the following requirements: Participate in exercises.
Do not miss any classroom time.
You will receive a course certificate upon successful completion.
This course is a prerequisite for the following: participating on a CMMI-SVC-based SCAMPI appraisal team
becoming a CMMI-SVC instructor
becoming a CMMI-SVC SCAMPI appraiser
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Rules of EngagementParticipate and share your experience.
Speak one at a time.
Keep discussions and questions to the pointinstructors may need to bin some questions to keep on topic. Use the parking lot for issues. Once an issue has been posted, do not continue to revisit it.
Submit change requests for model and training issues to [email protected]
Silence your cell phones and other communication devices.
Be prompt when returning from breaks.
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2011 Carnegie Mellon University
Introduction to CMMI-SVC | Module 1.1
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Forrester, March 2012
Course Objectives By the end of this course, you will be able to do the following:
explain how CMMI-SVC can help a service organization to improve its processes
describe the components of CMMI-SVC
locate information in the CMMI-SVC model
Expectations:
In addition to the objectives stated above, do you have any others youd like to name?
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Exercise Eileens Island ResortNext, we will do an exercise. We will form you into work groups at the resort. Youll identify a few improvement goals for your group (on a flip chart). Your group will select a spokesperson. Finally, your group will present its ideas and serve as a reviewer for another
group.
Once we establish process goals, well consider why CMMI-based process improvement might help.