Intro e commerce
14
E - COMMERCE Er.Sartaj Singh Bajwa
description
Transcript of Intro e commerce
E - COMMERCE
Er.Sartaj Singh Bajwa
What is E-Commerce ?
“Exchange of economic value facilitated by electronic media”
“Digitally enabled commercial transactions between and among organizations and
individuals”
Er.Sartaj Singh Bajwa
Definition
• E-Commerce: the process of buying, selling, or exchanging products, services, and information through computer networks.
• It ranges from businesses receiving orders via their website through to automated systems to control the supply chain from the initial customer contact right through to management of suppliers.
Er.Sartaj Singh Bajwa
Role of e-commerce in Business
• Online Shopping
• Online Banking
• Online Office suite
• Online Payment system
• Online Electronic ticket
Er.Sartaj Singh Bajwa
Online Shopping
Er.Sartaj Singh Bajwa
Online Banking
Er.Sartaj Singh Bajwa
Online Office Suite
Er.Sartaj Singh Bajwa
Online Payment System
Er.Sartaj Singh Bajwa
Online Electronic Ticketing
Er.Sartaj Singh Bajwa
E-Business
• E-business refers to a broader definition of EC, not just the buying and selling of goods and services, but servicing customers, collaborating with business partners, conducting e-learning, and conducting electronic transactions within an organization.
E- business does not include commercial transactions involving an exchange of values across organizational boundaries
Eg online inventory control
Er.Sartaj Singh Bajwa
Need for E-Commerce
• Increased competition• Reduction time to market• Improvement in payment process• Electronic data interchange• Popular with consumers and suppliers• To improve productivity and to generate profit
Er.Sartaj Singh Bajwa
Interdisciplinary nature of e-commerce
• Marketing• Computer sciences• Consumer behavior• Finance• Economics• MIS• Accounting and auditing• Management• Business laws and ethics
Er.Sartaj Singh Bajwa
Benefits/ Merits• Buying and selling from anywhere, anytime, anything• 24 X 7 Operation• Global Reach• Comparison Shopping• Disintermediation• Opportunity to reduce cost• Speedy operations
• Knowledge of customer behavior (length of stay on a site , page views )
Er.Sartaj Singh Bajwa
Demerits
• Time for delivery of physical products• Physical product, supplier & delivery uncertainty• Perishable goods• Returning goods• Privacy, security, payment, identity, contract• Defined services & the unexpected• Size and number of transactions
Er.Sartaj Singh Bajwa
