Intranets That Communicate, Collaborate And Innovate
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Hosted by: Intranets that Communicate, Collaborate and Innovate Barb Cagley, President
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The Internet and Web 2.0 has changed how we communicate and collaborate with the world outside the firewall. Cutting-edge organizations are using the same tools inside the firewall to communicate, collaborate, and innovate. This session will show how Web 2.0 technologies used inside an organization via their Intranet, can reigniting passion and drawing individuals together regardless of location. Communicate, collaborate, and innovate to close the gap between what people can do at home and office while building a sense of control to create a productive team environment.
Transcript of Intranets That Communicate, Collaborate And Innovate
Hosted by:
Intranets that Communicate, Collaborate and Innovate
Barb Cagley, President
TRENDS | Innovative with Web 2.0 Tools
User-centric Combining personalization and social networking with
the traditional staff directory Internal blogs by employees, department heads, or
company leaders Interactive forums to post urgent requests for advice
from colleagues thus improving productivity by sharing knowledge
Provide each employee with news updates focusing on their job role and personal interests
TRENDS | Best Practices
Keep it simple Getting buy in from upper management Don’t overcomplicate the content updating process Get feedback and validation from the users
The 2009 Intranet Design Annual: Years Ten Best Intranets cited that the strongest trend they saw was intranet teams are getting larger and more are reporting directly to the company president.
2008 - The Jakob Nielsen Group, considered the guru’s of web page usability by the New York Times, has been ranking and reporting on intranets since 2001.
WHY | Social Experience – level one
Increase usage and dependence Break through any resistance barriers Increase concentration* Build stronger connection between team members Employee retention
* Reuters April, 2009, University of Melbourne
Of companies surveyed, nearly 25% plans on implementing a benefits portal in the next two years, according to a report on Benefit-News.com highlighting the research of Forrester.
For every 2% increase in employee satisfaction, there is a 1% increase in employee retention.
“Benefits Strategy and Technology Study,” EBN/Forrester Research, Inc., 2005
WHY | Communication – level two
News and events Employee contact information Policies and procedures Templates or guidelines Photo sharing
WHY | Self Service – level three
Compensation information Insurance information Expense reporting Office functions (order business cards, cleaning issues,
meeting rooms) Training information
WHY | Collaboration – level four
Project management Sales forecasts Calendars Web conferencing Forums Wikis Blogs Quick links Private instant messaging
“Enterprise 2.0 technologies have the potential to let an intranet become what the internet already is: an online platform with a constantly changing structure built by distributed, autonomous and largely self-interested peers. On this platform, authoring creates content; links and tags knit it together; and search, extensions, tags and signals make emergent structures and patterns in the content visible, and help people stay on top of it all. Enterprise 2.0 technologies are subject to network effects; as more people engage in authoring, linking and tagging,emergent structure becomes increasingly fine grained.”
Andrew P. McAfee in Enterprise 2.0: The Dawn of Emergent Collaboration (MIT Sloan Management Review, Spring 2006)
WHY | Enterprise Portals – level five
Custom tools for the individual employee Alerts for new content posted Multiple access levels Workflow for content updates Tagging content with sophisticated search capability Dashboards for management team
HOW | Best Practices
Include the users in the development Automate tasks Areas of knowledge gaps
HOW | Best Practices
Creative ways to engage, inspire and encourage collaboration
Employee of the monthCompany classifiedSharing photos for a best vacation photo contest Survey favorite lunch spots or post local lunch menus
According to that Jakob Nielsen 2009 Top 10 report intranet site team who were determining the ROI of intranet redesigns primarily relied on usage metrics in terms of users, visits, or page views. Across this year's winners, the average increase in intranet use was up 106%. The report also concluded that improving an intranet's usability will double its use. Investing in a visual designer who understands usability is a key to creating a highly usable site.
HOW | Best Practices
Conduct usability studies
HOW | Develop Goals
Determine measurable goals Analytic software – Google Analytics
HOW | Determine Software
HOW | Enterprise Software – SharePoint: pros
Microsoft Office SharePoint Server 2007 comes as part of the 2007 Microsoft Office system
Organizations large and small are using it to facilitate collaboration, manage content, implement business processes and access essential information.
Half the Nielsen winning sites were using SharePoint Reduces development time 90 different modules supporting various tasks such as
content publishing, content management or records management
Powerful search
HOW | Enterprise Software – SharePoint: cons
Need technical skills to set-up On-going licensing fees for advanced capabilities Maintain a server in-house
HOW | SAAS – Basecamp: pros
Software service Share files, meet deadlines, assign tasks, centralize
feedback, and allow you to share information with clients Highrise is a customer relationship management system Backpack includes a group calendar, to-dos,
announcements, ideas and files. Campfire has real time chat designed exclusively for
groups and allows the sharing of text, files, and code in real time
No technical skills needed
HOW | SAAS – Basecamp: cons
Monthly fees Some limitations Cannot add customize applications
