Intranet In A Box Webinar - June 2013
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Transcript of Intranet In A Box Webinar - June 2013
Creating a Visually Rich and
Personalized WebCenter-Based Personalized WebCenter-Based
Intranet in 60 Days – or lessIntranet in 60 Days – or less
Fishbowl Solutions Intranet In A Box
Agenda
About Fishbowl Solutions
60 Days to a LIVE Intranet60 Days to a LIVE Intranet
Customer Successes
Current Intranet Challenges & Business TrendsCurrent Intranet Challenges & Business Trends
Fishbowl’s IIAB Objectives
Holistic Content ManagementHolistic Content Management
Intranet In a Box – Definition, Architecture, Components
DemonstrationDemonstration
Why Intranet In A Box?
Q & AQ & A
About Fishbowl Solutions
100+ deployments in last 2 years
Focused on portals & content management since 1999Focused on portals & content management since 1999
Solutions offerings & value-add components for Solutions offerings & value-add components for
Oracle WebCenter
Oracle Specialized Gold Partner for WebCenter Oracle Specialized Gold Partner for WebCenter
Content & WebCenter Portal
About Fishbowl Solutions
WebCenter Mobile User Experience Design
SharePoint Integration Google Search Integration SharePoint Integration Google Search Integration
IIAB: 60 Day Intranet Deployment
Analysis & Scoping
LaunchUI IntegrationFramework Development
Branding & Design
Installation,Configuration &
TestingTesting
Technology Audit; Discuss Requirements
Creative discussion; In-house or Fishbowl
Code & Architecture Development
Integrate corporate branding & design
DAYS 1-3
Install Content & Portal Bundles; Load Testing
DAYS 7-10 DAY 45-60DAYS 3-5 DAYS 5 -7 DAYS 10-45
Live Site!
DAYS 1-3 DAYS 7-10 DAY 45-60DAYS 3-5 DAYS 5 -7 DAYS 10-45
Case Study: University of Pretoria
Customer Profile:
South African Research University with over 1800
academic programmes
Leading research university in South Africa
Solution Summary:
Staff and Faculty Intranet supporting 4,500 usersStaff and Faculty Intranet supporting 4,500 users
IIAB framework menu, content integration, and portal templates
Business Drivers:
Part of an organizational infrastructure upgrade
Replace multiple outdated intranets with single intranet that aligns with corporate branding
Enable business groups to easily contribute content & improve users’ ability to search and find
information information
Customer Benefits:
Content refreshed more often due to easy end-user contribution
Easily find info on university committees, teaching resources, applications, dining menus, etc.
Case Study: Healthcare Provider
Customer Profile:
US Health care provider serving over 1.4 million people
12,000 employees and $1.5 billion in revenue
Solution Summary:
Corporate Intranet supporting 10,000 users
IIAB framework menu, content integration, and portal templates,
with integrated Google search “We’re thrilled with the with integrated Google search
Business Drivers:
Replace multiple, outdated intranets with single intranet that
aligned with corporate branding and messaging
“We’re thrilled with the
work that Fishbowl has
done to make our Intranet
site more user-friendly. The
customized, easy-to-use aligned with corporate branding and messaging
Enable business groups to easily contribute content
Improve users’ ability to search intranet for information
Increase use by providing personalized experiences
customized, easy-to-use
site is a huge improvement,
and our employees are
now able to search for
information they need
Customer Benefits:
Content refreshed more often due to easy end-user contribution
Easily find info on benefits, events, news, policies, etc.
information they need
more easily and stay up-to-
date on the latest news and
events.”
Manager Manager
Employee Communications
Intranet Challenges And Business Trends
Fishbowl Solutions Intranet In A Box
Intranet Challenges And Business Trends
Current Intranet Challenges
Difficult to use/contribute content– Not well categorized– Not well categorized
– Hard to navigate
– Inefficient and inaccurate searches
Few Incentives to use/contribute content– What’s in it for me?
Do not support specific roles/responsibilities– No personalization
Low adoptionLow adoption
Enterprise Intranet Evolution
information self enterprise
bu
sin
ess
va
lue
Distributed Contribution,
Integrated Applications,
Personalization
directory
self
service
enterprise
intelligence
bu
sin
ess
va
lue Personalization
Employee
Self Service
bu
sin
ess
va
lue
Welcome
page with
company
information
Corporate
newsletter
Employee help
Self Service
Advanced
Application
Integration
Bulletin board –
basic company
communications
Employee help
desk and
directory
time
1990 2000 2010
Business Trends
Reduce Cost & Complexity– Onboarding– Onboarding
– Reduced Training
– Employee Self-Service
Quick & Measurable ROI– Increased Time to Value– Increased Time to Value
Enhanced Corporate Communications– Internal Branding– Internal Branding
– Employee Engagement
– Employee Retention– Employee Retention
Successful Intranets: What’s Needed
Make work and tasks easier– Tools and resources– Tools and resources
Freely shares understanding of business issues, standards, and best practicesstandards, and best practices– Onboarding
Removes organizational complexitiesRemoves organizational complexities– Size, locations, type (government/public)
Empowered employees– Easily consume and contribute content
Fishbowl’s IIAB Objectives
Consume Increase sites visits and overall interactionConsume
Contribute
Increase sites visits and overall interaction
Contribute Empower users to share high value information.
Right content. Right time. Right audience.Personalize
Increase ECM Value Further leverage WebCenter investments.
Quick Time To Value
From:
We have WebCenter.
To:
We have WebCenter. We have WebCenter.
What now?
We have WebCenter.
What’s next?
Software & Services Offering To Design,
Fishbowl Solutions Intranet In A Box
Software & Services Offering To Design,
Build and Deploy Oracle Webcenter-Based
IntranetsIntranets
What is Holistic ECM?
Fishbowl Consulting Methodology
Help Customers leverage WebCenter FMW as Infrastructureas Infrastructure
• Single Source of Truth
• Integrate with back-officebusiness applicationsbusiness applications
• Secure Content Acrossthe Enterprise
• Leverage Workflow to increase process efficiencies
• Single repository layer for content • Single repository layer for content distribution and publication across multiple channels
• Aggregation of applications, content, • Aggregation of applications, content, data and user experience
Rolling out “Holistic ECM”
Information Strategy
Roadmap & Governance
ImplementationStrategy Governance
Implementation
Info
rma
tio
n S
tra
teg
y • Identification
• Audit
• Collection
Ro
ad
ma
p &
Go
vern
an
ce • User Experience Roadmap
• Technology
Imp
lem
en
tati
on • Services &
Products
• Spaces \ Portal
Info
rma
tio
n S
tra
teg
y
• Collection
Ro
ad
ma
p &
Go
vern
an
ce
• Technology Roadmap
• Governance
• Scoping
Imp
lem
en
tati
on
• Spaces \ Portal
• WCM \ Sites
• Content
• Intranet Framework
Info
rma
tio
n S
tra
teg
y
Ro
ad
ma
p &
Go
vern
an
ce
Imp
lem
en
tati
on
Framework
• GSA Integration
• SharePoint Integration
• MobilityRo
ad
ma
p &
Go
vern
an
ce
• Mobility
IIAB: Defined
WebCenter Spaces
– Page templates
skins within Spaces containerskins within Spaces container
– Profiles and calendar
– Taskflows
– Pages for topic, article, site section, search
– Megamenu via content and reusable
WebCenter Content
– Enables distributed content contribution– Enables distributed content contribution
– Create, review, re-use
– Metadata (initial + custom)
– Profiles
Intranet
– Profiles
– Pick list code
Personalization DrivenPersonalization Driven
– Employer, Type, Role, Location
WebCenter Content Profiles
Driving Navigation and Structure
– Category, Sub Category, Topic– Category, Sub Category, Topic
Driving Site ContentDriving Site Content
– Topic and Article
Driving Specialized ContentDriving Specialized Content
– Home page banner, news, quick links
Customer specific profiles to drive document contributioncontribution
Metadata Model
Standard out of the box
Navigation structure fields
– Site section
– Category
– Sub Category– Sub Category
Personalization fields (starting point)
– Employer
– Type
– Role
– Location– Location
Multi-Language and Space
New fields defined as part of the engagement
IIAB: Components Overview
Landing Page:Category:
Main Menu:
1
2
Topic:
Sub-Category:2
3
Article:
Contact Info:
Mega Menu:
Article:
Related Info:Related Info:
Components: Home Screen & Mega
Menu
CategoryMain Menu
hover over
1 1 1
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3
1
Lorum Ipsum
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+ Sub Category 1
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1
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3 3Lorum Ipsum dolor+ Sub Category 1
+ Sub Category 2
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2Lorum Ipsum dolor
3
Sub-Category
2
3
Topic web content, link or document
Sub-Category
Components: Hub or Gateway View
Main Menu Click
1
Category
2
3 Sub-Category
Topic web content, link or document
3
Image tied to a CategoryImage tied to a Category
Hub or Gateway View - Expanded
Main Menu
Click
1
Category
2
Image tied to
a Category2
Sub-Category
a Category
3
Topic web content, link or document
Topic Screen
Peer Topics– form
left navigation
Contact Info
Related content
Topic Web Content
Related content
Topic Web Content
Topic Screen – cont.
Topic Screen – Cont.
Links to other Articles,
internal and external
web sites, documents
and images.and images.
Category and Subcategory Items
1
Intranet
Personalization tagsPersonalization tags
22
Intranet
Personalization tags
Topics and Articles (web, link, docs)
Intranet
Personalization
Web content (HTML)3Intranet
Personalization
tags
Personalization Tags
Related article(s) \ Documents
Customize for Better User Experience
Landing Page design \ Overall UX
Additional page layouts and snippets of web contentAdditional page layouts and snippets of web content
Integrated ckEditor
Popup dialogs to select metadata valuesPopup dialogs to select metadata values
Search portlets for targeted content
Further integration with Further integration with
Spaces features
Templating for richer interactionTemplating for richer interaction
Website Design Services
Oracle WebCenter Web Design – Reusable templates
– User Interface skinning
– REST API
– HTML5– User Interface skinning
– ADF Mobile
Responsive Web Design
– HTML5
– CSS3
Responsive Web Design– One template automatically
adjusts for desktops, tablets,
and smartphonesand smartphones
– Leverages CSS3, HTML5,
and JavaScript
Flexible Engagement Model:Flexible Engagement Model:
– Work directly with customers to
design templates
– Collaborate with third-party – Collaborate with third-party
design agencies
Personalization/Impersonation
UserProfileBean handles:
– Custom user attributes– Custom user attributes
– Lookup for arbitrary user
PersonalizationBean handles:
– Impersonation engine– Impersonation engine
Personalization Via Metadata
4 Types of
Personalization
• Employer
• Type
• Role
• Location
Intranet
Content can be
“tagged” with 1 or
more indicators
that match “who is
• Location
that match “who is
logged into the
site” to target
content specific to
them. them.
* All check-in screens allow for the tagging of content.
Related Content
User controlled list of related content items
Handled as a metadata fields with a custom Handled as a metadata fields with a custom
search popup dialog
Displayed on a topic or article detail pageDisplayed on a topic or article detail page
Can be links, document, topic or article web
contentcontent
Contacts
User controlled list of contact information
Tie directly to topic or article web content pages
Manage via profiles and pick lists
Handled as a metadata fields with a custom search popup
dialogdialog
Displayed on a detail page
Examples:Examples:
Distributed Contribution
Step Who performs
Main Menus added to WebCenter AdminMain Menus added to WebCenter Admin
Site Section added to UCM drop down Admin
Add Level 1 – Categories Selected ContributorAdd Level 1 – Categories Selected Contributor
Add Level 2 – Sub-Categories Selected Contributor
Add related content (documents etc…) Any Contributor
Add Contacts Any Contributor
Add Topics (detail pages) Any Contributor
Related Topics , Articles, Content and Contacts as desired Any ContributorRelated Topics , Articles, Content and Contacts as desired Any Contributor
IIAB: What You Need
Oracle WebCenter Spaces \ Portal
Oracle WebCenter ContentOracle WebCenter Content
Fishbowl Intranet-In-A-Box Jump-Start Services \
FrameworkFramework
Fishbowl Portal Integration Suite Component
Recommended Fishbowl Components:Recommended Fishbowl Components:
– Advanced User Security Mapping
– Workflow Solution Set– Workflow Solution Set
– Subscription Notifier
– Google Search Appliance Connector*
*Requires Google Search Appliance
Themes the Framework Supports
Intranet
– Central engagement location for internal – Central engagement location for internal
resources
MicrositeMicrosite
– Subset of the intranet, leveraging the same
frameworkframework
Collaboration Site
– Organic collaboration with WebCenter Spaces – Organic collaboration with WebCenter Spaces
capabilities but still tie in main look and feel back
to the intranetto the intranet
Architecture
WebCenter Spaces Intranet WebCenter Spaces
Organic CollaborationFishbowl Intranet In a Box Framework
WebCenter
Content
Items
DiscussionsWebCenter Spaces
Portal templates:
• Landing page:
Snippet or search Portlets
E2.0 Capabilities Events / Calendar
Snippet or search Portlets
• Topic Page
• Content page
Content from various
internal team spaces can be
Your team has a team
space for Collaboration
where they share
documents.
They can surface
specific documents
internal team spaces can be
stored in UCM and surfaced
on the appropriate intranet
pages for wider audiences.
Shared Resource Catalogue
Includes Portal Integration Suite
specific documents
onto their public portal
page.
Micro sites
Framework extends to
WebCenter Content
Framework extends to
easily create micro sites
or multiple intranets
Site Access ViewM
icro
sit
e S
pa
ces
tem
pla
te
ba
sed
off
th
e I
ntr
an
et
Po
rta
l
Intranet
(Standard Mega Menu)
Mic
ro s
ite
Sp
ace
s te
mp
late
ba
sed
off
th
e I
ntr
an
et
Po
rta
l
Co
llab
ora
tion
Sp
ace
s
ba
sed
off
Micro Site 1
(site specific mega menu)
Collab Site 1
(reuse of standard mega menu)
Mic
ro s
ite
Sp
ace
s te
mp
late
ba
sed
off
th
e I
ntr
an
et
Po
rta
l
Co
llab
ora
tion
Sp
ace
s
ba
sed
off co
llab
site te
mp
late
Collab Site 2
(reuse of standard mega menu)
Collab Site 3
Micro Site 2
(site specific mega menu)
Micro Site 3
Mic
ro s
ite
Sp
ace
s te
mp
late
ba
sed
off
th
e I
ntr
an
et
Po
rta
l
Co
llab
ora
tion
Sp
ace
s
site te
mp
late
Collab Site 3
(reuse of standard mega menu)
Collab Site 4
(site specific mega menu)
Micro Site 3
(site specific mega menu)
Micro Site 4
(site specific mega menu)
WebCenter Content
(site specific mega menu)(site specific mega menu)
Differentiators
Multi-Site Management
– Leverage multiple spaces with same framework– Leverage multiple spaces with same framework
– Metadata additions (xSpaceName)
– Parameter (CustomNavigationSpaceName)– Parameter (CustomNavigationSpaceName)
Multi-Lingual
– Custom resource bundle– Custom resource bundle
– Translation bundles stored as UCM content by Space
– Parameter (UCMTranslationBundleID)
Internet \ Extranet
A Framework for What’s Next
Surface Data from other Sources– OBIEE, E-Business Suite
• Dashboards, Reports • Dashboards, Reports
Utilize Common Development Tools & Technologies– Application Development Framework (ADF)– Application Development Framework (ADF)
– JSR-286 portlets
Leverage and extend investmentsLeverage and extend investments– Oracle Database
– Exadata
– Search– Search
– Single Sign-On
(Half) Million Dollar Question
Couldn’t we just use SharePoint? Yes, but…
Source: InfoTrends – SharePoint 2010 Cost of Ownership: Expect the Unexpected – How Oracle WebCenter Lowers Cost for User Engagement Solutions
IIAB: Value Drivers
Line Of Business IT
• Increased control/governance
• Scalability
• Leverage existing architecture
• Easy contribution and consumption
• Blend of Internal/External Content
• Personalization • Leverage existing architecture
• Integration with Existing Systems
• Personalization
• Integration with Daily Tools and
Tasks
Why IIAB?
Quick Time to Value60 days or less for standard intranet jumpstart
Quick UptimeQuick Uptime– Quick & easy micro-site creation/duplication
Lowers total investmentLowers total investment– Reusable/repeatable framework
– Familiar design and deployment patterns– Familiar design and deployment patterns
Empowered Users– Contributing non-IT users can easily create and
change both the navigation and the contentchange both the navigation and the content
Holistic ECM– Enterprise vs. Departmental– Enterprise vs. Departmental
IIAB: 60 Day Intranet Deployment
Analysis & Scoping
LaunchUI IntegrationFramework Development
Branding & Design
Installation,Configuration &
TestingTesting
Technology Audit; Discuss Requirements
Creative discussion; In-house or Fishbowl
Code & Architecture Development
Integrate corporate branding & design
DAYS 1-3
Install Content & Portal Bundles; Load Testing
DAYS 7-10 DAY 45-60DAYS 3-5 DAYS 5 -7 DAYS 10-45
Live Site!
DAYS 1-3 DAYS 7-10 DAY 45-60DAYS 3-5 DAYS 5 -7 DAYS 10-45
Fishbowl Summer Webinar Series
ECM on the Go: A Quick Start iPad Application
for Mobile Content Managementfor Mobile Content Management
– June 14th, 12pm CST
Preview Fishbowl's SharePoint Connector for
Oracle WebCenter Version 2.0 - Beta
Customers Wanted!Customers Wanted!
– June 21st, 12pm CST
register: register:
fishbowlsolutions.com/news
Contact Us
web: fishbowlsolutions.com email: [email protected]
phone: +1.952.465.3400 blog: cfour.fishbowlsolutions.com
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