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Head OfficeLevel 1, 35 Fitzroy Street, Rockhampton 4700Phone (07) 4921 9600Email [email protected] ctcltd.com.au

Head OfficeLevel 6, 250 Collins Street, Melbourne, VIC 3000Phone (03) 9654 3000Email [email protected] itfe.edu.au

Head Office192 High Street, Northcote VIC 3070Phone 1300 99 JOBS (5627)Email [email protected] Website devereuxrecruitment.com.au

Head OfficeLevel 3, 17-27 Cotham Road, Kew VIC 3101Phone (03) 9286 2777Email [email protected] stockdalepersonnel.com.au

Head Office1 Bowen Road, Moonah TAS 7009Phone 1300 309 675Email [email protected] workandtraining.com.au

192 High Street, Northcote VIC 3070Phone 1300 99 WORK (9675)Fax (03) 8689 1933Email [email protected] intowork.com.au

Inner Northern Group Training Ltd ABN 85 006 162 152

INGT Ltd ABN 85 006 162 152This IntoWork Australia Strategic Plan exists to guide the IntoWork Australia Group. Each of the individual entities will undertake to demonstrate alignment with and operate within the Strategic Plan framework.

About IntoWork Australia

The IntoWork Australia vision is to be a national leader in specialist recruitment, employment, training and business support services.

IntoWork Australia actively promotes workforce participation in the community and is a not-for-profit organisation operating within a commercial environment.

We provide:

apprenticeships and traineeships

registered training courses: nationally accredited and short courses

recruitment: temporary, permanent and overseas trained medical professionals

nanny specialists: recruitment and placement

workplace health and safety compliance

administration, support and customer services

business support services.

Making a positive difference to the people and communities we work with, through our integrated services and business expertise.Mr Poul Bottern, Group CEOIntoWork Australia(INGT Ltd)

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IntoWork Australia Strategic Plan I JULY 2013 - JUNE 2016 I PAGE 10

IntoWork Australia is a national provider of specialist recruitment, employment, training and business support services through its core or Group businesses.

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Head Office 192 High Street, Northcote VIC 3070 Phone 1300 627 628Email [email protected] masnational.com.au

Head Office56 Oldaker Street, Devonport TAS 7310Phone 1300 725 570 Email [email protected] ogroup.org.au

Head OfficeSuite 504C, 198 Harbour Esplanade VIC 3008 Phone (03) 9670 7686Email [email protected] roganfamilycare.com.au

Head Office192 High Street, Northcote VIC 3070Phone 1800 PLEXUS (753 987)Email [email protected] plexusmedicalrecruitment.com.au

Head Office192 High Street, Northcote VIC 3070Phone 1300 AGA 000Email [email protected] agaustralia.com.au

IntoWork Australia Strategic Plan I JULY 2013 - JUNE 2016 I PAGE 8&Co

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IntoWork AustraliaAPPRENTICESHIPS PLUS

IntoWork Australia, the trading name for Inner Northern Group Training Ltd, is a national group of companies providing excellence in workforce participation. Founded by the members – the cities of Moreland, Darebin and Yarra – the Group now spans offices in four states – Victoria, Tasmania, NSW and South Australia, and holds nationwide contracts with government and corporate businesses.

Over the past 30 years IntoWork Australia has provided an increasing range of employment, training and recruitment services to thousands of individuals and businesses.

The 2013-2016 Strategic Plan outlines an ongoing focus on quality service delivery and working cohesively across the Group, while expanding the scope and geographic reach of the business. IntoWork Australia is committed to making a positive difference to individuals and communities through a values-based service delivery model, and managing the business in an effective and efficient manner.

Supporting local communities continues to be a high priority. This is achieved through our focus on apprentices, trainees, training and employment opportunities as well as supporting key community initiatives.

IntoWork Australia continues to financially support the Inner North Community Foundation, which in turn assists a range of local pre-employment initiatives in the inner northern region of Melbourne.

The next three years promise to be an exciting, challenging and rewarding phase. Please join with us in ensuring the best possible outcomes for businesses and individuals alike!

Hon. Alan Brown, ChairIntoWork Australia(INGT Ltd)

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IntoWork Australia Strategic Plan I JULY 2013 - JUNE 2016 I PAGE 2 IntoWork Australia Strategic Plan I JULY 2013 - JUNE 2016 I PAGE 7

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& vision IntoWork Australia is a one-stop shop for all employment, recruitment and training needs. We are a well-respected industry leader whose vast range of services can be used by both businesses and individuals. The services provided are flexible, responsive and will continue to expand over the coming years.

This expanding National Group of businesses are unified in its core values, high quality, exceeding customer expectations, and its commitment to social responsibility. This plan outlines the framework which will guide our directions as a Group over the next 3 years and beyond, building on a strong foundation and creating an even brighter future!

Poul Bottern, Group CEO – IntoWork Australia (INGT Ltd)

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Our 5 Core Values

Our VisionTo be national leaders in specialist recruitment, employment, training and business support services.

Make a positive difference to the people and communities we work with, through our integrated services and business expertise.

Honesty and IntegrityTeamwork and Partnerships

InnovationRespect and Inclusion

Achievement

IntoWork Strategic Plan I JULY 2013 - JUNE 2016 I PAGE 3IntoWork Australia Strategic Plan I JULY 2013 - JUNE 2016 I PAGE 6

Our businesses

MAS National is an Apprenticeship Network Provider leading a consortium in Victoria, Tasmania and South Australia delivering The MAS Experience. MAS National also provides Apprenticeship Management Services and WorkSafe Consulting Services.

Stockdale provides high quality recruitment services to the Print, Graphic Arts, Warehouse, Logistics, Point of Sale and Local Government sectors in Melbourne and Sydney.

Devereux is a recruitment agency based in Melbourne. Providing temporary and permanent staffing placements in medical administration, general office positions including receptionists, assistants and accounts staff.

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Making a positive dif erence

iTFE was established in 1998 and in 2014 the registered training organisation enrolled over 60,000 people in vocational training courses around Australia.

Rogan are the nanny specialists providing family support and employ the best candidates for in-home childcare across Victoria.

Plexus Medical Recruitment is a leader in all aspects of placing Australian and internationally qualified nurses into permanent jobs throughout Australasia.

O group assists enterprises and not-for-profits to achieve business and human resource goals through the provision of shared corporate resources, business mentoring and advisory services. Through its Business & Employment division, they are part of the MAS National Apprenticeship Network Provider consortium in Tasmania.

CTC provides transition programs for homeless and at risk young people, group training services and is a registered training organisation. CTC has operated for over 28 years in regional Queensland.

AGA ‘Apprenticeships Plus’ is a group training and registered training organisation with more than 30 years experience. AGA is part of the MAS National Apprenticeship Network Provider consortium in Victoria.

IntoWork Australia Strategic Plan I JULY 2013 - JUNE 2016 I PAGE 5IntoWork Australia Strategic Plan I JULY 2013 - JUNE 2016 I PAGE 4

Develop a safe, positive, productive, and collaborative culture across the Group which values and develops our people.

a. Conduct biennial staff satisfaction surveys to monitor internal culture development.

b. Develop and implement a People & Culture Plan which delivers a consistent positive culture, policies, procedures, and IR practices.

c. Prioritise safe and healthy working environments.

Support Individual entities and the Group as a whole to achieve budgets and maximise returns.

a. Work cooperatively across businesses to generate business opportunities.

b. Invest assets conservatively whilst also generating positive returns.

c. Develop and implement a long term financial plan.

Share insights, knowledge, expertise and opportunities across the Group.

a. Develop and implement an internal communications plan, which ensures effective communication at all levels.

b. Engage staff in cross business project teams.

c. Review and streamline processes to facilitate effective collaboration.

d. Develop a shared services model with agreed relevant costing model/s.

e. Review and continuously improve corporate service functions.

That IntoWork Australia continue to support the Inner North Community Foundation.

a. Fund its operational costs on an annual agreed basis.

b. Meet previously agreed commitments to building its corpus.

Strive for continuous quality improvement, environmental responsibility and innovation.

a. Review and align high level policies and procedures for consistency and best practice.

b. Share internal Quality monitoring between businesses as relevant.

c. Utilise current and emerging technologies to improve business systems, where viable and relevant.

d. Develop an environmental policy which guides internal practice and procedures.

Develop business scale and maximise financial returns through acquisitions, mergers, organic growth and tenders.

a. Develop group wide tenders for large initiatives.

b. Assess and implement growth opportunities within existing IntoWork Australia businesses.

c. Explore synergies across Businesses to generate business opportunities.

d. Enhance opportunities through relevant business acquisitions and mergers.

Raise the profile of the IntoWork Australia Group and strengthen and expand its services for clients.

a. Develop and implement an overarching IntoWork Australia brand.

b. Implement a marketing plan to promote IntoWork Australia and its entities.

Develop a career support initiative which contributes to communities in which we operate.

a. Research and develop an appropriate model.

b. Trial the model in two states.

Actively engage with key stakeholders and the broader community in order to further IntoWork Australia’s directions and policies.

a. Participate in relevant sector peak bodies and liaise with similar organisations.

b. Engage with Industry bodies and employer/business groups.

c. Liaise with Local, State and Federal government politicians and bureaucracy.

Nine Areas of Strategic Direction

1 4

8

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6

IntoWork Australia is a national provider of Innovation

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