Inti College Visit 27MAY2010 1000HRS

8/8/2019 Inti College Visit 27MAY2010 1000HRS

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SLIDE NO. 1

TRANSFORMATION . INNOVATION . PARTNERSHIPTRANSFORMATION . INNOVATION . PARTNERSHIP

By:Burhanuddin Saidin

DirectorOrganisational Capacity Development Division

Malaysia Productivity Corporation27 May 2010

INTI University College,INTI University College, NilaiNilai

MPC Role in Enhancing SMEMPC Role in Enhancing SMEDevelopment in MalaysiaDevelopment in Malaysia


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SLIDE NO. 2

AGENDA:AGENDA:--

MPC:MPC:-- An OverviewAn Overview

Malaysias Competitiveness RankingMalaysias Competitiveness Ranking

About SMEs in MalaysiaAbout SMEs in Malaysia

Transforming SMEs into Global PlayersTransforming SMEs into Global Players

The simple act of paying positive attention to people has a

great deal to do with productivity ~ Thomas J. Peters


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SLIDE NO. 3

INTRODUCTIONINTRODUCTION

The new nameThe new name

Malaysia ProductivityMalaysia Productivity

CorporationCorporation

waswas gazettedgazetted onon21st February 200821st February 2008

1962 20081991

Joint projectbetween the UnitedNations and the

Federal Government

with lLO as theexecuting agency

National ProductivityCouncil(Incorporation) ActNo.19 amended as

the NationalProductivityCorporation

NationalProductivity

Centre

NationalProductivity

Corporation

MalaysiaProductivity

Corporation

Quality is both thinking why something is done, and why it is done thatway; then thinking differently to improve it~ Mr. Ohno, Chairman of Toyota


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SLIDE NO. 4

MPC OFFICES

MPC HQ, P. Jaya

MPC SouthernRegion

Johor Bahru

COE on Leadership

MPC Sarawak

Kuching

COE on

Creativity and

Innovativeness

MPC Sabah

Kota

Kinabalu

COE on

Talent

Management

MPC Northern

Region Kepala

Batas

COE on

Teambuilding

MPC East Coast

Region Kuantan

COE on

Productivity

Measurement

MPC State Office

Kota Bharu

MPC State Office

Kuala Terengganu

No initiatives is possible unless the people in theorganization enact, support and sustain it


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SLIDE NO. 5

VISION

The leadingThe leading organisationorganisation in productivity enhancement for globalin productivity enhancement for globalcompetitiveness and innovationcompetitiveness and innovation

MISSION

To deliver high impact services towards achieving performanceTo deliver high impact services towards achieving performance

excellence through innovation for the betterment of life.excellence through innovation for the betterment of life.

MPC VISION & MISSION

Public ServiceDirectorGeneral

QualityAward 2003

Efficiency ServiceAward 1999

United NationsPublic ServiceAward 2004

Minister ofHumanResourceAward

2003

Human ResourceDevelopment

Council Award 2007

Change yourapproach untilyougetthe resultyou want


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SLIDE NO. 7

STRATEGIC FOCUS

1960s 1990 2000 2005

ManagementTraining &AdvisoryServices

Research &

SystemsDevelopment

Year

1995

Benchmarking

&Best Practices

2010

Productivity& EfficiencyEnhancement

Competitiveness& Innovation

Excusesare only made for failure


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SLIDE NO. 8

In lifeIn life the only constant is ChangeonlyconstantisChange

P&Q RESEARCH

BENCHMARKING &

BEST PRACTICES

P&Q PROMOTION

TRAINING

SYSTEMS DEVELOPMENT

PRODUCTIVITY,

COMPETITIVENESS

& INNOVATION

Private Sector:

SMEs

Manufacturing

Services

Public Sector:

Local Authorities

Land and District

Offices State Governments

Schools and HigherInstitutions

CORE

ACTIVITIES

STRATEGIC

FOCUS

TARGET

GROUPS

CORE ACTIVITIESCORE ACTIVITIES


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SLIDE NO. 9

PUBLICPUBLIC PRIVATEPRIVATE PARTNERSHIPPARTNERSHIP

PRIVATE SECTOR

PUBLIC SECTOR

INTERNATIONAL

TRADE & NDUSTRY

ASSOCIATIONS

SMEs

EDUCATION

LOCAL

AUTHORITIES/DISTRICT & LANDOFFICE

STATE

GOVERNMENTS

IMD

APO

FRAUNHOFER

WEF

IPA

JICA

MANUFACTURING

SERVICES

MSM

EfficiencyService Award

1999

Note: MSM:- Maastricht School of Management


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SLIDE NO. 10

CONSULTATIVE PANELS

ProductivityProductivityMeasurementMeasurement

LogisticsLogistics

ICTICT

AgricultureAgriculture

HumanHuman

ResourcesResources

DevelopmentDevelopmentFinancialFinancial

InstitutionsInstitutionsManufacturingManufacturing

EnergyEnergy& Utilities& Utilities

HospitalityHospitality

HealthcareHealthcare

InnovationInnovation& Creativity& Creativity

ConstructionConstruction


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SLIDE NO. 11

COMPETITIVENESSCOMPETITIVENESS

The degree to which Nation

can produce goods and services

which meet the test of international markets

while the people can earn a standard of living

that is both rising and sustainable

over the long-run

It is not the quantitybut the qualityof knowledge which

determines the mind's dignity


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SLIDE NO. 12

COMPETITIVENESS ANDECONOMIC DEVELOPMENT

Global Trade andInvestment

Socio-EconomicPolicies

DevelopedEconomies

SustainableDevelopment

ICT

Economy

Competitiveness

Productivity

Itisnotthebigthatiseatingthesmall, itisthefast

thatiseatingtheslow


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SLIDE NO. 13

COMPETITIVENESS MODEL

ECONOMIC PERFORMANCE

GOVERNMENT EFFICIENCY

COMPETITIVENESS

OF NATIONS

SUSTAINABILITY

ADDED VALUE CREATION

COMPETITIVENESS OF

COMPANIES

BUSINESS EFFICIENCY

INFRASTRUCTURE

Source: IMD WorldCompetitiveness

Yearbook

Researchyouridea. Seeifthere'sademand. Alotof peoplehavegreat

ideas, buttheydon'tknowifthere'saneed forit. Youalsohavetoresearchyour competition ~ MagicJohnson


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SLIDE NO. 14

MALAYSIAS COMPETITIVENESSTRENDS

1

1

11

1

1

Thequalityofanorganizationcanneverexceedthequality

ofthemindsthatmakeitup


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SLIDE NO. 15

Country 2010 2009 Country 2008 2009

Singapore 1 3 Qatar 15 14

Hong Kong 2 2 Germany 16 13

USA 3 1 Israel 17 24

Switzerland 4 4 China Mainland 18 20

Australia 5 7 Finland 19 9

Sweden 6 6 New Zealand 20 15

Canada 7 8 Ireland 21 19

Taiwan 8 23 United Kingdom 22 21

Norway

Malaysia

9 11 Korea 23 27

Malaysia 10 18 France 24 28

Luxembourg 11 12 Belgium 25 22

Netherlands 12 10 Thailand 26 26

Denmark 13 5 Japan 27 17

Austria 14 16 Chile 28 25

MALAYSIAS COMPETITIVENESS

Overall Performance Ranking 2010 (58 economies)

Productivity is neveran accident. It is always the result of a commitment to

excellence, intelligent planning, and focused effort~ Paul J. Meyer


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SLIDE NO. 16

MALAYSIAS COMPETITIVENESS RANKING

Competitiveness Factor2010

(n=58)2009

(n=57)2008

(n=55)

Overall 10 18 19

Economic Performance 8 12 10

Government Efficiency 19 21 19

Business Efficiency 14 15 19

Infrastructure 25 26 27

Source: IMD WorldCompetitiveness Variousissues

Realexcellencedoesnotcomecheaply. A certainpricemustbepaidin

termsofpractice, patience, andpersistencenaturalabilitynotwithstanding~ StephenCovey


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SLIDE NO. 17

DEFINITION OF SMEs Micro-enterprise Small enterprise Medium enterprise

Manufacturing,

Manufacturing-

Related Services

and Agro-based

industries

Sales turnover ofless than

RM250,000 OR

full time

employees less

than 5

Sales turnoverbetween

RM250,000 and

less than RM10

million OR full

time employees

between 5 and50

Sales turnoverbetween RM10

million and RM25

million OR full time

employees

between 51 and

150

Services, Primary

Agriculture and

Information &

Communication

Technology (ICT)

Sales turnover of

less than

RM200,000 OR

full time

employees lessthan 5

Sales turnover

between

RM200,000 and

less than RM1

million OR fulltime employees

between 5 and

19

Sales turnover

between RM1

million and RM5

million OR full time

employeesbetween 20 and 50

Ifyou knowyourstrengthitnever becomesaweakness. Ifthemarket

knowsyourstrengththenitbecomesaweakness~ ShailendraSingh


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SLIDE NO. 18

UNIQUE FEATURES OF SMEs

have an owner/manager with few generic businessskills or a particular technical expertise

have personal assets committed as security for the

business

operate flexibly rather than on a strict observance ofregulations

have a vision and outlook that is bounded by theskills and experience of the founder/owner and tight

resource constraints operate in provincial areas, be a key part of the

social fabric of the community

Anorganization'sabilitytolearn, andtranslatethatlearninginto

actionrapidly, istheultimatecompetitiveadvantage~ Jack Welch


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SLIDE NO. 19

IMPORTANCE OF SMEs

The significance of SMEs is associated primarily

with their role in stimulating economic growth.

Other significant contributions of SMEs:

Because they are labour-intensive, SMEs createemployment opportunities.

SMEs enhance regional development and createmore equitable income distribution due to their

location and ongoing expansion throughout thebroader community.

Excellenceistheunlimitedabilitytoimprovethequalityof

whatyouhavetooffer ~ Rick Pitino


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SLIDE NO. 20

SMEs play a vital complementary role in relation tolarger firms--as suppliers and distributors.

SMEs serve as a training ground for developing the

skills of workers and entrepreneurs.

The presence of SMEs curbs the monopoly power oflarger firms and provides the structure of theeconomy with greater flexibility.

Thus, a country can reduce its vulnerability tofinancial crises by strengthening its SMEs.

IMPORTANCE OF SMEs

Tocreatesomethingexceptional,yourmindsetmustbe

relentlesslyfocusedonthesmallestdetail~ GiorgioArmani


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SLIDE NO. 21

SOME FACTS & FIGURES

A total of 99.2% (552,849 companies in operation)of all manufacturing and service businesses areSMEs and the majority of SMEs (86.6%) are in theservices sector.

Employment- SMEs accounted for 56.4% of the totalworkforce.

GDP-SMEs contributed 33% of the total output.

Total Export-SMEs contributed 19%.(Ref: SMIDEC 2009)

ThebestwaytohaveagoodideaistohavealotofideasThebestwaytohaveagoodideaistohavealotofideas~~ LinusLinus Pauling, 1958Pauling, 1958


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SLIDE NO. 22

Contribution of SMEs to Gross Domestic

Product, Employment, and Export by Sector

in 2005

22


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SLIDE NO. 23

COMPOSITION OF SMEs IN MALAYSIA

Based on Census on Establishments and Enterprise 2005, out of99.2% of SMEs, the services sector comprise 474,706 (86.6 percent), followed by 39,376 (7.2 per cent) in the manufacturingsector and 34,225 (6.2%) in the agriculture sector.

6.2%7.2%

86.6%

Service

Manufacturing

Agriculture

Itisbynomeanscertain, thatthingswillbebetter whentheychange, butwhen

theyshould becomebetter, theyhavetochange ~ GeorgeC. Lichtenberg


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SLIDE NO. 24

24

Contribution of SMEs in Services Sector, 2005

*Health include hospital,

medical, dental and veterinaryservices, herbalist, homeopathy

and foot reflexology


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SLIDE NO. 25

25

Contribution of SMEs in Manufacturing Sector, 2005


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SLIDE NO. 26

26

Contribution of SMEs in Agriculture Sector, 2005


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SLIDE NO. 27

ChallengingIssues

f. Government

Policies/

Incentive

e. Infrastructure

d. Financialc. Human

Resource

b. Technology

a. Market

SMEsSMEs::-- CHALLENGING ISSUESCHALLENGING ISSUES

NotFinance. NotStrategy. Nottechnology. Itisteamworkthatremainsthe

ultimatecompetitiveadvantage, bothbecauseitissopowerfulandsorare


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SLIDE NO. 28

TRANSFORMING SMEs INTOTRANSFORMING SMEs INTO

GLOBAL PLAYERSGLOBAL PLAYERS

United NationsPublic Service

Award 2004

Anemployeeisourstrategic- partner, achange- agent, anorganisation-

builder, aprocess- facilitatorandaboveall, achampion-ofexcellence.


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SLIDE NO. 29

Vertically integrated

Local, regional, national

Rigidly committed Functional

Machine based

Hierarchical

Efficient, Stable

Cost Oriented

Shareholderfocused

Production driven

Production Quality Mindset

Price focused Goal

The Old SMEs

Networked, independent

Global

Flexible, learning Cross functional

Information based

Flat, empowered

Innovative Enterprise

Speed Oriented

Stakeholderfocused

Customer driven

Total Quality Mindset

Value focused Vision

The Emerging SMEs

HOW?

THE EMERGING SMEs

Createanurgencytochangebylisteningtocustomersandcommunicatingtheir

concernstoemployees. Customer-drivenchangemotivatesemployeestoengageincontinuousimprovement


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SLIDE NO. 30

SMEs AS GLOBAL PLAYERS

Certification Standards Procedures

Measurement Quality ManagementSystem

SYSTEMS

LeadershipTalent Development Centres ofExcellence

Vendor Programme BEST Value Creation

HUMAN CAPITAL

PRODUCTIVITY EFFICIENCY COMPETITIVENESS

Management Innovation Best Practices Service Innovation

Information ManagementSystem & ICT Applications

Process Innovation

INNOVATION

Habitbreaking, theprerequisiteforchangeand renewal, needmorethanasimple

decision. Ittakesmotivation, desireand will. Crisiscanprovidethatandalltoooftenisthesoleforceforchange ~ RobertH. Waterman


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SLIDE NO. 31

31

PRODUCTIVITY IMPROVEMENTINITIATIVES FOR SMEs

ProgrammeProgramme

Capacity DevelopmentCapacity Development

Quality Systems Development and CertificationQuality Systems Development and Certification

IndustryE

xcellenceA

wardIndustryE

xcellenceA

ward

Development ofExcellent Companies: Model CompanyDevelopment ofExcellent Companies: Model Company

Best Practices ManagementBest Practices Management

Performance / Productivity MeasurementPerformance / Productivity Measurement

Information Management System & ICT ApplicationsInformation Management System & ICT Applications


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SLIDE NO. 32

PEOPLE EXCELLENCEPOLICY EXCELLENCE

PROCESS EXCELLENCEPRODUCT EXCELLENCEPRACTICE EXCELLENCE

PERFORMANCE EXCELLENCE

ORGANISATIONAL EXCELLENCE (6Ps)

ProsesProses

Progressisimpossiblewithoutchange, andthereforethosewhocannot

changetheirmindscannotchangeanything~ GeorgeBernard Shaw


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SLIDE NO. 33

MPC SMEs DEVELOPMENT VALUE CHAIN

SMEs

Customers

(large local and

foreign

companies

MPC

Partners

New product development in-line

with needs of customers

Technology and Information Supportfor Innovation

SMEs access information through connectionchannels provided by MPC

Multiple programmes approach and sharinginformation system

Database of best practices that featuresdynamic replenishment, direct fulfillment andpractical applications.

The flows of information

and assistance betweenMPC to SMEs and MPC to

partners need to be further

strengthened

Nobodytalksofentrepreneurshipassurvival, butthat's

exactlywhatitis. ~ AnitaRoddick


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SLIDE NO. 34

FOCUSED AREASy Entrepreneurship development programme

y Training programme in SME entrepreneurship development.

y Enhancing SME-sector skills and knowledge inmanagement, quality enhancement and deliveryimprovements initiatives.

y Fostering SME capabilities for inter-firm networkingand linkages

y Tracking and benchmarking SME capabilities,dynamism and competitiveness.

yEnhancing SME Marketing Capabilities

y Enhancing SME capabilities in and reliance on ICTsand e-commerce

Persistenceisthetwinsisterofexcellence. Oneisamatter

of quality;theother, amatteroftime


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SLIDE NO. 35

MPC - SME DEVELOPMENT PARTNERS

MarketingInstitutions

Trade InstitutesIndustrialAssociations

Govn. Departments Chambers in the region

Financial SupportInstitutions

BanksSMIDECDevelopment Plan

Partners

Consultants

Ex MPC

Industries Player

MPC Programmes

Business

Model Templates

Best Practices

Data &

Information

SMEs

Competitiveness

SME as a Global

Player

SMEs


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SLIDE NO. 36

CAPACITY DEVELOPMENTCAPACITY DEVELOPMENT

TRANSFORMATIONAL LEADERSHIP

INNOVATION & CREATIVITY

QUALITY ENHANCING INNOVATION

SYSTEM

PROCESS EFFICIENCY

INNOVATIVE CUSTOMER RELATIONSHIP

INTERNATIONAL PROGRAMME

PERFORMANCE EXCELLENCE

KNOWLEDGEABLE Know what to do,Know what to do,

SKILLFULL Know how to do it,Know how to do it,

VIRTUE Do it correctly.Do it correctly.

Whatweseedependsmainlyonwhatwelook for~ Sir

JohnLubbock


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SLIDE NO. 37

DEVELOPING K-WORKFORCE

TEAMTEAMBUILDINGBUILDING

WORKSHOPWORKSHOP

FORUMFORUM

TRAININGTRAININGMEETINGMEETING

SEMINARSEMINARCONVENTIONCONVENTION FOCUS GROUPFOCUS GROUP

The quality of an organization can neverexceed the quality of theminds that make it up


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SLIDE NO. 38

P&Q RESEARCH AND SYSTEMS DEVELOPMENTP&Q RESEARCH AND SYSTEMS DEVELOPMENT

ISO 9001:2008

PENGURUSAN KUALITI MENYELURUH (TQM)

INNOVATIVE & CREATIVE CIRCLE

QUALITY ENVIRONMENT (5S)

PRODUCTIVITY MEASURENT

BENCHMARKING

BALANCED SCORECARD

T

OTA

L PRODU

CT

IVE MA

INT

ENAN

CE

PRODUCTIVITY-LINKED WAGE SYSTEM

CUSTOMER SATISFACTION MEASUREMENT

EMPLOYEE SATISFACTION MEASUREMENT

IF YOU CANNOT

MEASURE, YOU

CANNOT MANAGE

Qualitymeansdoingitrightwhennooneislooking

~ HenryFord


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SLIDE NO. 39

INDUSTRY EXCELLENCE AWARD &

CERTIFICATION PROGRAMMES

Secretariat for:Secretariat for:

Prime Minister Quality AwardPrime Minister Quality Award(Private Sector)(Private Sector)

Quality Management ExcellenceQuality Management ExcellenceAward (Private Sector)Award (Private Sector)

Productivity Award since 1999Productivity Award since 1999

Assessment is based on six productivityAssessment is based on six productivityindicators and productivity improvementindicators and productivity improvementinitiativesinitiatives

Assessors for OtherAwardsAssessors for OtherAwards National Award for ManagementNational Award for Management

Accounting (NAfMA)Accounting (NAfMA) Product Excellence AwardProduct Excellence Award States Quality AwardStates Quality Award

DPMM AwardDPMM Award Petronas HSEAwardPetronas HSEAward Academic Award MOHEAcademic Award MOHE Malaysia Retailers AssociationMalaysia Retailers Association

(MRA) Award(MRA) Award

CertificationCertification

Quality Environment (5S)Quality Environment (5S)

Training ofTrainersTraining ofTrainers

TeambuildingTeambuilding

Innovative and Creative CirclesInnovative and Creative Circles((ICCsICCs))

Total Productive Maintenance (TPM)Total Productive Maintenance (TPM)

Inthesearchfor qualitytheresnosuchthingasgoodenough. Theres

neverafinishline. Thereis, however, astartingline~ K. Theodor Krantz,VELCRO


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SLIDE NO. 40

y Model1: TQM Model5: Process ImprovementSix Sigma, BPR,ICCy Model2: QE (5S) Model6: Performance MeasurementSystem- BSC, KPI

y Model3: TPM Model7: ICT & E-Commerce

y Model4: Lean ManagementSystem Model8: MarketingExcellence

Model 1

Model 2

Model 3r

Model SME

MPC

MODEL COMPANY - MULTIPLE PROGRAMMES

Benchmark- Templates

Benchmark- Database

Excellence is not a skill. It is an attitude~ Ralph Marston


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SLIDE NO. 41

BEST PRACTICES MANAGEMENTBEST PRACTICES MANAGEMENT

MALAYSIABENCHMARKING INDEX (MBI)

COMMUNITIES OF PRACTICE (CoPs)

BENCHMARKING ONLINE NETWORKING

DATA

BA

SE (BON

D) On-Line e-Benchmark System

BPNet Knowledge Management

BP Public Sector

HR Suite

BP PUBLICATION

BENCHMARKING PROJECT

BP VISIT/MISSION

Don't strive to be perfect. Strive forexcellence

~ Victoria Principle


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SLIDE NO. 42

Promoting BestPractices through Benchmarking

Programmes and Activities

BONDBOND e-benchmarke-benchmark BP NetBP Net HR SuiteHR Suite

Benchmarking On-line Networking Database (BOND)

E-Benchmark System provides real time competitivescore and ranking on key performance measures

BP Net is a communication tools which allows CoPmembers to capture, disseminate and share

knowledge and best practices. HR Suite addresses the Best Practices ofHuman

Resource Management and Development

Received United Nation Public Service Award 2004(Innovation)

United NationPublicService

Award 2004


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SLIDE NO. 43

Promoting BestPractices through Benchmarking

Programmes and Activities

Malaysia Benchmarking Index (MBI)

Provides a worldwide perspective onbenchmarks

Over 100,000 company datasets in thedatabase

Enable local enterprises to build onexisting strengths as well as working

to develop areas that requireimprovement.

Excellenceisdoingordinarythingsextraordinarilywell~

JohnW. Gardner


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SLIDE NO. 44

AGENDA ON INNOVATION ANDCREATIVITY

ProgrammeProgramme on QCC was first launched in 1982 byon QCC was first launched in 1982 by

Y.A.B. Prime MinisterY.A.B. Prime Minister

Establishment ofEstablishment of CoECoE on Creativity andon Creativity and

InnovativenessInnovativeness

ICCICC ProgrammesProgrammes for Public and Private Sectorsfor Public and Private Sectors

MPC internal ICC comprising 40 circlesMPC internal ICC comprising 40 circles

Innovation Jam 2008 (generated 993 ideas)Innovation Jam 2008 (generated 993 ideas)

Innovation Jam 2009 (held on 11 July 2009)Innovation Jam 2009 (held on 11 July 2009)

Nurturing innovative and creative circles (Nurturing innovative and creative circles (ICCsICCs) in) in

creating value forcreating value for organisationorganisation

Paintamasterpiecedaily. Alwaysautographyour work

withexcellence~ GregHickman


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SLIDE NO. 45

2,078 ICC projects2,078 ICC projects

19,747 participants19,747 participants

1,205 organisations1,205 organisations

RM 738.2 million savingsRM 738.2 million savings

Recognitions and awardsRecognitions and awards

for successful ICC projectsfor successful ICC projects

Type ofAchievementTotal

InnovativeInnovativebreakthroughbreakthrough

218218

Improvement inImprovement inproduct andproduct andservicesservices

198198

Reducing downtimeReducing downtime 7777

Enhancing jobEnhancing jobeffectivenesseffectiveness

176176

ICC CONVENTIONS 2004 -2008

Innovationdistinguishesbetweenaleaderandafollower

~ SteveJobs


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SLIDE NO. 46

SHARING THE PRODUCTIVITYSHARING THE PRODUCTIVITY

CAKECAKE

Anounceofperformanceisworthpoundsofpromises

~ MaeWest


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SLIDE NO. 47

NATIONAL AGENDA ONNATIONAL AGENDA ON

PRODUCTIVITYPRODUCTIVITY--LINKED WAGE SYSTEMLINKED WAGE SYSTEM

(PLWS)(PLWS) Ninth Malaysia PlanNinth Malaysia Plan

.to enhance competitiveness, resilience and.to enhance competitiveness, resilience and labourlabour

productivity,f

irms will also be encouraged to implement the PLWSproductivity,f

irms will also be encouraged to implement the PLWS Third Industrial Master PlanThird Industrial Master Plan

To enhance competitiveness, the wider adoption ofremunerationTo enhance competitiveness, the wider adoption ofremuneration

systems, based on productivity and performance (e.g. the PLWS)systems, based on productivity and performance (e.g. the PLWS)

needs to be encouraged at the firm levelneeds to be encouraged at the firm level

Anynecessaryworkthatpaysanhonestwage carriesits

ownhonorand dignity ~ W. KellyGriffith

PRODUCTIVITYPRODUCTIVITY LINKEDLINKED


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SLIDE NO. 48

PRODUCTIVITYPRODUCTIVITY--LINKEDLINKED

WAGE SYSTEM (PLWS)WAGE SYSTEM (PLWS)

Establishes a closer link between wages and productivity so as toEstablishes a closer link between wages and productivity so as toenhance competitiveness.enhance competitiveness.

Ensures that wage increases commensurate with higher productivityEnsures that wage increases commensurate with higher productivitygrowth.growth.

Companies with PLWS ElementsCompanies with PLWS Elementsin Collective Agreementsin Collective Agreements

2001 ~ 20042001 ~ 2004 2005 ~ 20082005 ~ 2008

691691 749749

Impact of PLWS ImplementationImpact of PLWS Implementation 2006 (%)2006 (%) 2008 (%)2008 (%)

ProductivityProductivity 2.642.64 5.175.17

Staff TurnoverStaff Turnover 5.215.21 2.132.13AbsenteeismAbsenteeism 8.808.80 4.174.17

Rejects and ReworksRejects and Reworks 5.335.33 2.852.85

Givethelaborerhiswagebeforehisperspirationbedry~

ProphetMuhammads.a.w.

COMMUNICATING EXCELLENCE


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SLIDE NO. 49

COMMUNICATING EXCELLENCE

THROUGH PUBLICATIONS

Value-added information onProductivity, Quality,

Competitiveness, Best Practicesand SMEs

COMMUNICATING EXCELLENCE THROUGH WEB


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SLIDE NO. 50

COMMUNICATING EXCELLENCE THROUGH WEB

MPC WEBSITEMPC WEBSITE

www.mpc.gov.mywww.mpc.gov.my

BENCHMARKING ONLINEBENCHMARKING ONLINE

NETWORKING DATABASE (BOND)NETWORKING DATABASE (BOND)

MANUFACTURING PRODUCTIVITYMANUFACTURING PRODUCTIVITY

INDICATORINDICATOR

TRAINING AND E-LEARNING

MANAGEMENT SYSTEM

EE--LEARNING MODULESLEARNING MODULES

Along withsuccesscomesareputationfor wisdom

~ Euripides


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SLIDE NO. 51

IMPACT STUDY 2008

90% SMEs surveyed recorded between 2%-10%

growth in productivity, sales and profitability;

86% SMEs achieved a reduction of 5%-10% in

accident rate; and

40% SMEs reported between 7%- 10% reduction

in customer complaints, absenteeism, rework and

reject rates.

90% SMEs surveyed recorded between 2%-10%

growth in productivity, sales and profitability;

86% SMEs achieved a reduction of 5%-10% in

accident rate; and

40% SMEs reported between 7%- 10% reduction

in customer complaints, absenteeism, rework and

reject rates.

Successdoesnotconsistinnevermakingblunders, butin

nevermakingthesameoneasecondtime ~ JoshBillings

CURRENT CALLS FOR INNOVATION


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SLIDE NO. 52

Formulate newFormulate new economiceconomicmodelmodel based onbased on

innovation,innovation, creativitycreativity andandhigh valuehigh value

(Invest Malaysia, June 30, 2009)(Invest Malaysia, June 30, 2009)


Innovationisthecentralissueineconomicprosperity

~ MichaelPorter



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SLIDE NO. 53

If we canIf we can tie productivity withtie productivity withinnovation and creativityinnovation and creativity,, thethe

improvements in problem solvingimprovements in problem solvingwill seewill see a quantum leapa quantum leap instead ofinstead of

just being incrementaljust being incremental

(Y.A.B.(Y.A.B. DatoDato' Sri' Sri MohdMohd NajibNajib TunTun AbdulAbdul RazakRazak,,

May 5, 2009)May 5, 2009)


Innovationistheabilitytoseechangeasanopportunity-

notathreat


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STRATEGIES TOSTRATEGIES TO


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SLIDE NO. 55

STRATEGIES TOSTRATEGIES TOTRANSFORMATIONTRANSFORMATION

Transformationinvisionandconsciousnesswill

automaticallycreatefavorablecircumstances~Innerspace

STRATEGIES TO INNOVATIONSTRATEGIES TO INNOVATION


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SLIDE NO. 56

STRATEGIES TO INNOVATIONSTRATEGIES TO INNOVATION

"Theessentialpartofcreativityisnotbeingafraidtofail~ EdwinH. Land


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SLIDE NO. 57

INNOVATION

PROGRAMMES

InnovationSystem

DevelopmentPortal Service

QualityMeasurement

alent

Development

CompetencyBuilding

ServicesSector

BusinessSolutionsLinkages

BestPractices

eferralCentre

LeanManagement

& OperationalEfficiency

ElectronicSystem

SolutionsServices

InnovationA

warenessProgrammes

STRATEGIES TO PARTNERSHIPSTRATEGIES TO PARTNERSHIP


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STRATEGIES TO PARTNERSHIPSTRATEGIES TO PARTNERSHIP

Leverage on partners and network :

Intensify publicIntensify public--private partnerships (PPP)private partnerships (PPP)programmesprogrammes for larger outreach and higherfor larger outreach and higher

impactimpact

Strengthen selected high impactStrengthen selected high impactcollaborativecollaborative programmesprogrammes to enhanceto enhance

visibilityvisibility

utsource conventional trainingutsource conventional trainingprogrammesprogrammes

Itisnotonlyoneperson'swork, it'sreallyapartnershipand

collaborationduringalltheseyears~ Christo

IMPACTIMPACT


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SLIDE NO. 59

IMPACTIMPACT Breakthrough in costs efficiency and operationalBreakthrough in costs efficiency and operational

efficiencyefficiency

Quantum leap reduction in rework and reject ratesQuantum leap reduction in rework and reject rates

Enhanced products and services performanceEnhanced products and services performance

Accelerated growth in productivity and profitabilityAccelerated growth in productivity and profitability

Strengthen the country competitivenessStrengthen the country competitiveness

Increased number oforganization with world classIncreased number oforganization with world class

practicespractices

Foster a society with strong innovation capabilitiesFoster a society with strong innovation capabilities

Physicalstrengthcanneverpermanentlywithstand

the impact ofspiritualforce~ FranklinD. Roosevelt

HOW?HOW?


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HOW?HOW?

Reviewing existingReviewing existing programmesprogrammes and activitiesand activities Applying methods such as the use ofcase studies,Applying methods such as the use ofcase studies,

Leveraging on publicLeveraging on public--private partnershipprivate partnership

Expanding strategic alliances with internationalExpanding strategic alliances with internationalorganizations/ institutionsorganizations/ institutions

Intensifying dissemination ofknowledgeIntensifying dissemination ofknowledge

Enhancing the use of ICT and eEnhancing the use of ICT and e--learninglearning

Creating bigger pool ofmodel companies as impetusCreating bigger pool ofmodel companies as impetusfor growthfor growth

Hewhoknowsbestknowshowlittleheknows

~ ThomasJefferson


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SLIDE NO. 61

Raising perception level through changesin mindset and attitude;

Mitigating global crisis through non-fiscalmeasures;

Creating a platform for sharing of bestpractices through the MalaysiaBenchmarking Index (MBI) repository;

Instilling culture of excellence throughvalue creation and talent for creativity andinnovation.

CHALLENGES

Acceptthechallengessothatyoumayfeeltheexhilaration

ofvictory~ GeneralGeorgeS. Patton

Values for Success Challenges


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Values for Success

1. Teamwork

2. Discipline

3. Diligent

4. Respectfor Time

5. HonouringOnes Word

6. Dedicationto Work

7. Eff iciencyin

Implementation of Tasks

8. Placementof Larger

Community Above Self

Challenges

One Malaysia

People First

Performance Now

-YAB Dato' SriMohd. Najib Tun AbdulRazak, 24 March 2009 & 3 April2009

Successisthegood fortunethatcomesfromaspiration,

desperation, perspirationandinspiration~ EvanEsar

THE 7Rs SUCCESS FACTORS


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THE 7Rs SUCCESS FACTORS

Review & Rationalise

Realign & Reconcile

Rules and reforms

Renovate and reengineer

Retrain and regulate

Replicate and record

Reward and recognition

Thesecretofsuccessistoknowsomethingnobodyelse

knows~ AristotleOnassis


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SLIDE NO. 64

mulumire

ksznm dzikuj

webale nnyo

choucran

hvala

blagodarya

blagadariu

merces

xie xie hvala ti tak

Bedankt!por diras

kiitos

tante grazie

arigatou

go-MOB-dah

grazzi

danubat

Tusen takk mamnun

dzienkuje

muito

obrigado multimesc asante sanatesekkur

ederim

www.mpc.gov.mywww.mpc.gov.my

Asknotwhatyourcountrycandoforyou, ask whatyoucan

doforyourcountry JohnF. Kennedy


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ASIAN PRODUCTIVITY

ORGANIZATION

ASIAN PRODUCTIVITY

ORGANIZATION

INDUSTRY /

TRADEASSOCIATIONS

PUBLICAGENCIES

Global Benchmarking

Network

Global Benchmarking

Network

World Economic ForumWorld Economic Forum

WorldAssociation of Industrial

andTechnological Research

Organisations

WorldAssociation of Industrial

andTechnological Research

Organisations

Institute forManagement

Development

Institute forManagement

Development

OURPARTNERS

OURPARTNERS

Japan International

Cooperation Agency

Japan International

Cooperation Agency

Inti College Visit 27MAY2010 1000HRS

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Transcript of Inti College Visit 27MAY2010 1000HRS