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WORKBOOK 201 2 -201 3

CO-OP INTERVIEWS



CO-OP interviews20 1 2 -201 3

Produced by the Co-operative Education Programs of theUniversity of Ottawa100 Thomas More, 4 th floorOttawa ON K1N 6N5

Telephone: 613.562.5741

E-mail: [email protected] site: www.coop.uOttawa.ca

No part of this publication may be reproduced ordistributed in any form or by any means, or stored ina database or retrieval system, without the prior writtenpermission of the University of Ottawa.

This guide includes a number of links to various onlineresources, which were valid at the time of printing. Sincelinks are often modified, we invite our readers to consultour online version for the latest URL updates.



University of Ottawa, CO-OP Programs 1

CO-OP INTERVIEWS — WORKBOOK

WORKSHOP OUTLINE

INTRODUCTION ................. .................. .................. .................. ................... .................. .................. . 2Workshop leader ................ .................. ................... .................. .................. .................. ................... .......... 2

Workshop guidelines ....................... .................. .................. ................... .................. .................. ................ 2Workshop objectives ....................... .................. .................. .................. ................... .................. ................ 2

UNDERSTANDING INTERVIEWS .................. .................. ................... .................. .................. ..... 2Employer’s major concerns .. .................. ................... .................. .................. .................. ................... ......... 3Employer’s assessment ................ .................. .................. ................... .................. .................. .................. . 3Six components of successful interview preparation ................. .................. .................. ................... ............. 3

Component 1: analyze the job description• .................. ................... .................. .................. .................. .. 4Component 2: match your quali cations to the job• ............................................................................... 10Component 3: research the organization• ............................................................................................. 12Component 4: prepare answers to interview questions• ......................................................................... 13

Component 5: anticipate the interviewers’ strategy• .............................................................................. 21Component 6: prepare questions for interviewer(s)• .............................................................................. 22

CLOSING THE INTERVIEW ................ .................. ................... .................. .................. ................ 23

TELEPHONE INTERVIEWS ................. ................... .................. .................. .................. ................ 24FAQs and tips ........ .................. .................. ................... .................. .................. .................. ................... .. 24

INTERVIEW LOGISTICS .................. .................. .................. ................... .................. .................. . 26When, where .................. .................. .................. ................... .................. .................. .................. ............ 26

MATCHING PROCESS ................. ................... .................. .................. .................. ................... ....... 27

CONCLUSION .................. ................... .................. .................. .................. ................... .................. .. 28Checklist ................. ................... .................. .................. .................. ................... .................. .................. 28

ADDITIONAL RESOURCES ................. .................. ................... .................. .................. ................ 29Group interviews ............ .................. ................... .................. .................. .................. ................... ........... 29

Advice for the second-round interviews ................... .................. .................. .................. ................... ......... 30Star “situation tasks actions result” practice sheets .................. .................. .................. ................... ........... 31The professional handshake ................... .................. .................. .................. ................... .................. ....... 34Dressing for the interview .................. .................. ................... .................. .................. .................. ........... 35Dealing with interview question about “good” or “fair” evaluation in future work placements ................. ........ 36Book a mock interview with one of the professional development specialists (1 hour) ................. .................. 37Resources and links ................. ................... .................. .................. .................. ................... .................. .. 38

TABLE OF CONTENTS



2 CO-OP INTERVIEWS – WORKBOOK

CO-OP INTERVIEWS — WORKBOOK INTRODUCTION

INTRODUCTION NOTES

WORKSHOP LEADER Professional Development Specialist•

WORKSHOP GUIDELINES Arrive on time•Sign the attendance list•Participate actively•Respect others•

The results you get directly reflectthe effort you put in.

WORKSHOP OBJECTIVES

Understand how interviews are conducted and•how you will be evaluated

Learn to use a six component strategy to help•you prepare adequately for interviews

Gain knowledge of the CO-OP interview and•matching process

UNDERSTANDING INTERVIEWS

Mutual exchange of information• Very subjective•Not standardized•Interview performance determines job offers•





SIX COMPONENTS OFSUCCESSFUL INTERVIEWPREPARATION


NOTES

2. Match yourquali cations

to the job

1. Analyzethe job

description

3. Research theorganization

4. Prepareanswers tointerviewquestions

5. Anticipate theinterviewers’

strategy

6. Preparequestions forinterviewer(s)


EMPLOYER’S MAJOR CONCERNSCan you do the job? Do you have the skills to do•the job?

Are you motivated to do the job? Are you•genuinely interested in the job?Will you fit in with others?•Will you do the job? Are you manageable?•

EMPLOYER’S ASSESSMENTInterview questions

General•Technical and•

field-specificBehaviour-based•Scenario•

Observation Verbal•Non-verbal•

Appearance•

TestsTechnical and field-specific•




CO-OP INTERVIEWS — WORKBOOK UNDERSTANDING INTERVIEWS

ACTIVITY:Purpose:To practice analyzing job descriptions and consequently

gain an accurate sense of employers’ requirements.

Rationale: Accurately analyzing employers’ requirements helpsyou determine if you are a good candidate for the job,match your skills to their needs, and prepare forpotential interview questions.

Note: Many interview questions will be generateddirectly from the job description.

Activity: IndividuallyTurn to the sample job description that best matches1.your degree program.

Arts – page 5a.

Engineering – pages 5 and 6b.

Management – pages 5 and 6c.

Nutrition – page 8d.

Science – page 7e.

Social Sciences – pages 5 and 6f.

Graduate and Postdoctoral Studies – page 9g.

Read the job description.2.

Note the job requirements in the left-hand column of3.the chart on page 11.

COMPONENT 1: ANALYZE THE JOB DESCRIPTION

NOTES





SAMPLE JOB DESCRIPTIONS

CO-OP job no.: 399 Term: 2008, Summer

Contact name:Organization: Public Safety and Emergency Preparedness Canada

Duration: 4 months Min. CGPA:Job location: Ottawa No. of positions: 1

Program of studies: Communication, History, Lettres françaises, Political Science, Sociology, Commerce

Job language: Bilingual / Bilingue Security: Yes

Employer job no.:

Job title: Communications Assistant

Job description and qualifications

Personal qualities: Initiative, good judgment, and tact.Requirements:

Bilingualism; working knowledge of second official language essential.•Basic knowledge of word processing and basic Microsoft Office.•

Duties:Conduct media tracking and analysis•Identify essential issues discussed in the media every day and analyze this information•Write and edit texts for diverse information purposes•Help with information research on the Internet•

Assist with various communications projects and perform support staff duties, as required•Help the Public Affairs team with a wide variety of projects, including research, analysis, and writing/editing•


Contact name:Organization: Indian and Northern Affairs Canada

Duration: 4 months Min. CGPA:Job location: No. of positions: 1

Program of studies: Computer Eng., Computer Science, Software Eng., Man. & Inf. Sys.

Job language: English or bilingual / Anglais ou bilingue Security: No

Employer job no.: 0640

Job title:

Summary of duties:Develop, edit, and maintain Web pages using advanced skills in HTML, Adobe Photoshop, Adobe Acrobat,•

and other graphic development/editing applications.Co-ordinate regular Web site updates.• Assist in GIS tasks that include map production and output.•Digitize maps and acquire data from external sources.•Data manipulation, exporting, and administration.•Spatial analysis using Arcview, Idrisi and/or other similar GIS/spatial analysis/database software.•

The candidate will be required to work independently, be a self-starter, and show initiative to complete tasksunder tight timelines.






Contact name:Organization: Canadian International Development Agency

Duration: 4 months Min. CGPA:Job location: Gatineau No. of positions: 1

Program of studies: Economics, Finance, Commerce, AccountingJob language: Bilingual / Bilingue Security: Yes

Employer job no.:

Job title: Audit Trainee

This training offers the opportunity to acquire a very good experience in the field of financial audit. In fact, the traineewill be in contact with representatives of major national accounting firms as well as Consulting and Audit Canada. He/she will also deal with regional accounting firms as well as with many employees of CIDA’s program’s Branches, namely

Africa, Asia and Americas as well as Partnership and Multilateral programs. His/her duties in the Financial ComplianceUnit will be to prepare and issue financial audit assignments, organize and participate in meetings and update theannual audit plan of the Unit. The trainee should be able to analyze, reconcile and interpret collected data for thepreparation of files.


Contact name:Organization: TransCanada PipeLines Limited

Duration: 4 months Min. CGPA:Job location: Calgary No. of positions: 1

Program of studies: Chemical Eng., Civil Eng., Mechanical Eng.

Job language: English or bilingual / Anglais ou bilingue Security:Employer job no.:

Job title: Engineering CO-OP Student

This posting is in Calgary, Alberta – A COVER LETTER IS REQUIRED AT THE CO-OP OFFICE NO LATER THAN 5:00 P.M.THURSDAY, FEBRUARY 2. PLEASE INDICATE JOB NO. 624 ON THE TOP LEFT-HAND CORNER OF YOUR COVER LETT

TransCanada is a leading North American energy company that specializes in power generation and natural gastransmission. We build, own and operate some of the most efficient power plants in North America, and we are thelargest pipeline company in Canada. The following CO-OP work-term position is available in the Liquefied NaturalGas (LNG) Department to support the Cacouna Energy Project. TransCanada is one of the most highly automatednatural gas transmission systems in the world. Duties of major importance: • Assist the Technical Services Manager andLead Engineers with preparation and development of technical procedures and processes for the Front-End EngineeringDesign (FEED) and Engineering, Procurement, and Construction (EPC) phases of the Cacouna Energy Project• Preparation of technical team reports and presentations, including contractor progress monitoring • Provide inputand support to the stakeholder and regulatory teams, responding to information requests • Assist with development of

engineering and construction cost estimates • Support technical team with contract management including preparationof work authorizations and change orders as required for FEED and EPC work • Preparation of project data books • Siteservices support in Québec for field programs • Liaison between the technical team and other Cacouna Energy projectteams and other TransCanada departments • General administrative and commercial support to the project team. As theideal candidate, you will have: • Well-developed analytical, communication, and interpersonal skills • Ability to quicklylearn, understand and implement new concepts • Strong team orientation, demonstrating a high level of cooperation,with the ability to work independently when required • Intermediate to advanced working knowledge of MicrosoftWindows, Excel (or similar spreadsheet software), and Microsoft Project • Ability to work in both English and French isessential. Education: • 2 nd or 3 rd year Engineering program with a preference for students in Mechanical, Civil orChemical/Process Engineering disciplines.





CO-OP job no.: 615 Term: 2008, Fall

Contact name:Organization: Health Canada

Duration: 4 months Min. CGPA:Job location: Ottawa No. of positions: 1

Program of studies: Biochemistry, Biology, Biophar. Science, ChemistryJob language: English or bilingual / Anglais ou bilingue Security: Yes

Employer job no.: 2008/09/008

Job title: Hazardous Substance Analyst

From September to December 2008

Description: The student will carry out the identification of hazardous substances being used, produced, emitted,discharged and disposed of at Health Canada facilities/labs. This work requires developing a proposed detailed approachto follow, for review and approval by the manager of the Office of Sustainable Development, and carrying out therelated work which includes consultation and coordination work with key laboratory staff and managers. The studentwould inventory these substances and then categorize them based on their persistence, bioaccumulation, and toxicity inthe environment and humans. Qualifications: Student will have completed a minimum of two years in a sciencediscipline. Required skills: • knowledge of safe handling, storage and disposal procedures for chemicals • properresearch methodology and report preparation techniques • analytical skills • creating/implementing project timelines androll-outs • effective communication skills • knowledge of computer applications including: word processors, spreadsheetsand databases • knowledge of Health Canada’s mission and vision • knowledge of SD and its principles • personalsuitability • works as a team member • shows initiative, motivation and good judgment • Dependable organization: TheOffice of Sustainable Development, Health Canada. The Office of Sustainable Development (OSD) is responsible forcoordinating the preparation of the Department’s Sustainable Development Strategy (SDS). OSD monitors departmentalcompliance to sustainable development related statutory requirements and compiles progress reports. OSD coordinatesthe implementation, training and communication aspects of sustainable development on behalf of the Department.






Contact name:Organization: Immuno Laboratories

Duration: 4 months Min. CGPA:Job location: Toronto No. of positions: 1

Program of studies: NutritionJob language: English / Anglais Security: No

Employer job no.: 2008/09/008

Job title: Nutritionist

Job description: Immuno Laboratories is the recognized leader in the field of reliable and comprehensive food allergytesting. For nearly three decades, Immuno Laboratories has been helping healthcare practitioners and their patientsobtain relief from chronic conditions through a complementary approach to diagnosing and treating disease. This highlyevolved testing, used regularly worldwide, reveals that many health problems are likely caused by the body’s reaction tofoods that can be toxic to the immune system.

Our research, ongoing since 1978, shows that there is a 95% probability that a person consumes one or more foods

that are toxic to his/her system. Fortunately, there is an answer! Using a sophisticated process called an Immuno 1Bloodprint, we do an in-depth analysis of 115 different food antigens to pinpoint the source of pain and discomfort. Inthis exciting and challenging position you will: • consult with clients to determine nutritional needs and recommend dietrestrictions; • counsel clients and their families on nutrition principles, dietary plans, food choices and preparation, andthe appropriate use of supplements/vitamins; • follow up with clients regarding the improvement of their symptoms;and • assist our employees at seminars, conventions and shows to increase sales and further raise awareness of ourproduct offer.

Requirements: Must be enrolled in minimum second-year Bachelor’s Degree program in Nutrition or Dietetics. Patienceand professionalism, and the ability to work both independently and as a team player are essential. You must also behighly organized, demonstrate good judgment, possess excellent verbal and written communication skills, be able tointeract with people at all levels and be detail-oriented.






Contact name: Freda Peters

Organization: Archives Information Centre

Duration: 4 months Min. CGPA:Job location: Nepean No. of positions: 2

Program of studies: Master’s in Information StudiesJob language: English or bilingual / Anglais ou bilingue Security: No

Employer job no.: 14556

Job title: Information Management Intern

Job duties:

Assistance in the development of a variety of reference materials

The intern will assist in creating and developing a new Web site as well as related informative brochures announcingour newly accessible online collection of historical records materials and other Depression era publications.

We are looking for an intern with creative ideas, a firm grounding in the history of Canada during this era, the abilityto communicate both orally and in writing, and an interest in developing Web-based reference materials.

Involvement in the identification, selection, and sorting of various Internet resources

The intern will expand the AIC online library catalogue using information to make the searchable catalogue morefunctional to archivists and researchers by adding links to full-text versions and to biographical materials. The internwill work with the Systems Manager to edit data in the library's Magistrar catalogue through detailed review and analysisof the current online information to locate non-standard entries.

We are looking for an intern with at least 1 year completed of a Master’s Program in Information Studies, as well asan interest in Web-based information.

Although not a prerequisite, bilingualism is preferred.

In order to qualify, you must also apply directly to our Web site at: www.archivescentre.org by April 30 at 4 p.m.Please also include a cover letter detailing specifically how you are able to fill all of our requirements.





ACTIVITY:Purpose:To practice finding a match between your qualificationsand the job requirements.

Rationale:Finding a match between your qualifications andthe job requirements ensures that you articulate whyyou are a good candidate for the job. This processenables you to generate and develop answers to possibleinterview questions.

Activity:Part 1 – IndividuallyMatch your qualifications to the employers’ requirementsin the right-hand column of the chart on page 11.

Part 2 – As a larger groupDiscuss: “What if you do not have some of the skillsrequired for the job? What could you do to prepare forthe interview?”

Part 3 – On your own timeComplete this exercise for each scheduled interview.

COMPONENT 2: MATCH YOUR QUALIFICATIONS TO THE JOB

NOTES





Now that you’ve identified the employer’s requirements, match your qualifications to the job by listingyour relevant information.

JOB REQUIREMENTS YOUR QUALIFICATIONS

Education Your education

Experience, skills, and abilities Your experience, skills, and abilities

Personal qualities Your personal qualities

Other Other





Purpose:To gain an understanding of an organization beforeattending the interview.

Rationale:Employers are more likely to favour candidates whoclearly understand the employers’ companies and theirbusinesses. As well, candidates who have researcheda company thoroughly show that they are genuinelyinterested in a job, another important hiring-decisionfactor.

On your own timeIn preparation for each interview, read both the job1.description and the employer’s Web site carefully. Youcan also research the contact name for the position.

Conduct additional research to increase your2.knowledge of the organization and its operations. Youshould be able to answer the following questions:

What are the organization’s products•and services?Who are its competitors?•Does the organization operate locally, nationally,•or internationally?What are its mission, vision, and goals?•Which recent trends or developments affect•the organization?Has the organization been in the news recently?•If so, why? Note: Avoid bringing up potentiallysensitive issues.What kinds of training programs exist?•Is the organization recognized as one of “Canada’s•Best Employers?”

Finally, determine what interests you about working3.for this company. You should be able to answerthe interview question “Why are you interested inthis job?” (Be specific!)

WHERE DO I FIND THIS INFORMATION?Internet•Career Services (312 UCU)•Reference section of libraries (employer directories,•trade publications, etc.)

Your CO-OP Program Coordinator may also be able to•tell you about the employer.

WHY RESEARCH THE ORGANIZATION?It shows that you’re genuinely interested, and thatinterest can lead to a job offer.

HERE ARE EXAMPLES OF QUESTIONS YOU MAYBE ASKED RELATED TO YOUR RESEARCH:

GENERICWhy are you interested in this particular job•or in our organization?What do you know about our organization?•Why should we hire you?•What do you think are the advantages of joining•our organization?What do you think is going to happen to our industry•in the future?What do you think it takes to be successful in•our organization?How do you think you can contribute to•our organization?

SPECIFIC TO THEIR NEEDSWhat is the major function or goal of the City of•Ottawa’s Sewer Use Program?What processes are typically required to•treat wastewater?Who is the minister of Industry Canada?•In your opinion, why is it important to have an ethics•office like ours?What is the mandate of the Department of Foreign•

Affairs? Name the files in our geographic region.

COMPONENT 3: RESEARCH THE ORGANIZATION





1. Question: Tell me about yourself.Purpose: To gather a brief overview of information. To get you started.Response strategy: Include a brief overview of work experience, education and hobbies.Pitfall

2. Question: What are your strengths and weaknesses?Purpose: To gain information about the candidate. To gauge self-awareness.Response strategy: Give three job-speci c strengths and only one weakness. Prove that the weaknesswill not affect your work.Pitfall

Purpose:To develop strategies to answer generalinterview questions.

Rationale: Although general interview questions appear easy,they can be some of the most difficult to answersuccessfully. The quality of your answers to thesequestions will be just as important as your answersto technical questions – if not more important.

Activity:Part 1 – IndividuallyRead the purpose and response strategy for eachinterview question.

Part 2 – In pairs Answer “What are the possible pitfalls of each interviewquestion? What do you not want to do?”

Part 3 – As a larger groupBe prepared to share your results with the group.

COMPONENT 4: PREPARE ANSWERS TO INTERVIEW QUESTIONS

ACTIVITY: PREPARE ANSWERS TO GENERAL INTERVIEW QUESTIONS





3. Question: What do you know about us?Purpose: To gauge the candidate’s knowledge of the position.Response strategy: Having thoroughly researched the company, provide information about the industry,the competition and the company’s unique perspective and/or solution.Pitfall

4. Question: Why did you change your program of study? or Why have you chosen this eld of study? Purpose: To ensure that the candidate is focused and truly interested in the eld. Response strategy: Provide a clear but brief explanation for the change in focus or for selected focus.Pitfall

5. Question: Why do you think you are the best candidate for the position?Purpose: To analyze speci c traits that make you suitable for the position. Response strategy: Research the company thoroughly, make sure you understand the major objectives ofthe position, and link any achievements you believe are appropriate to those objectives.

Pitfall

6. Question: Do you have any questions for me?Purpose: To ensure that the candidate is informed.Response strategy: Prepare questions in advance. Ask about the job, the work environment, the company

and/or industry.Pitfall





TRICKY CO-OPINTERVIEW QUESTIONS

We asked CO-OP students to send us the trickiestinterview questions they were ever asked by employers

and this is what they said:

TWO-PART QUESTIONSPart 1. Have you ever worked on a project with

an employee/group of employees wherethe desired end result was not achievedbecause of another employee’s behaviour?

What measures/actions did you take to improvethe situation and the behaviour ofthe other employee? What was the actual

end result?

Part 2. Can you think of anything you could havedone differently that would have improvedthe overall end result?

UNUSUAL QUESTIONSWhat would be your dream job?•If you were an animal, what would you be and why?•The employer gave me a foot-long stick made out•of flexible rubber and told me I had 30 seconds

to create an object from the stick and one minuteto promote and sell that product back to him.What does your resumé not tell us (the company)•about you?If a power plant was to be built 2 km from your home,•would you prefer it to be a nuclear plant ora coal plant and why?What would you do if, after a long meeting, you•returned to your office and saw a blue elephantsitting there?

KNOWLEDGE-SPECIFIC QUESTIONSWhat is the difference between cash- and•accrual-basis accounting?Name three GAAPs and describe them.•Name the most recent book that you have read about•aboriginals and summarize its argument.What is Protein Explorer used for? How does the DNA•column separate the DNA from impurities?How would you go about building a framework?•Describe the thesis, body and conclusion of a paper•you have written.How have the courses you have taken during•the past year prepared you for this position?

PERSONALITY QUESTIONSDescribe three separate occasions in the past when•

you set goals for yourself.What are your greatest strengths and weaknesses?•What motivates you?•What are some things that you would like to learn•about or skills that you would like to improve?How would your previous manager/employer•describe you?Name three adjectives that describe you best.•How would your professors describe you?•Why should we hire you?•Sell yourself to me. Why are you the best candidate?•

Describe an occasion when you had a problem at a• former place of employment, and how you dealt with it.

SCENARIO QUESTIONSWhat would you do if you were given many different•projects that all had the same deadline, and you wereunable to do all of them on time?What would you do if your boss gave you a project to•complete by the end of the day and then left and wasunreachable? Then his boss gave you another task tocomplete by the end of the day and then left and was

also unreachable, but you only had time to finish oneof the tasks? Which one would you complete?





QUESTIONS RELATING TO YOUR PERSONALITY

Tell me about yourself.•Who was the greatest influence on you and why?•What qualities do you respect and value in other•people and why?What motivates you?•How do you evaluate success?•What is your most significant accomplishment•to date?How do you deal with stress?•Tell me about your biggest mistake.•What did you learn?What frustrates you?•

QUESTIONS RELATING TO EDUCATIONWhy did you decide to study•(name of your program)?What have you learned in school?•Which course did you enjoy the most? The least?•What is the most useful thing that you learned in your•program? Why?Do you plan to go to graduate school?•

QUESTIONS RELATING TOWORK EXPERIENCE

What were your main responsibilities?•What skills did you acquire through previous jobs?•What experience have you had working on a team?•What supervisory or leadership roles have you had?•How do you think your supervisor would•describe you?What did you like the least/most about your last job?•

QUESTIONS RELATING TO SKILLSOR WORK HABITS

What skills or qualifications do you have that relate to•this position?What are your strengths/weaknesses?•What expectations do you have of a boss?•How would you handle working with a boss•with whom you didn’t get along?If you had to fire someone, how would you do it?•What do you think is the best way to motivate people?•What do you think makes you different from•other candidates?Tell me about your leadership skills.•

OTHER QUESTIONSWhat do you do in your spare time?•What factors besides salary are important to you?•Where do you see yourself in five years? Ten years?•Where do you expect this position to lead with regards•to career progression?

PREPARE ANSWERS TO MORE COMMON QUESTIONS





NOTESWhat’s a sun-dial in the shade?

— Benjamin Franklin (1706-1790)

BEHAVIOUR-BASEDINTERVIEW QUESTIONS

What are they?•Why are they used?•What do they sound like?•

S.T.A.R.

Situation - What was happening?

Tasks - What needed to be done?

Actions - What did you do speci cally?

Result - What was the outcome?

Tell me about a time when you demonstrated•the ability to deal with a difficult person.Describe a situation where you demonstrated•initiative.Describe a situation in which you failed•at something.Give me an example of a time when•you overcame a difficult problem.





Example of a behaviour-based interview questionTell me about an instance in which you provided excellent customer service.

Sample answer

Situation: As you may have noticed on my resumé, I worked at the Steak House restaurant as a server lastsummer. One night, a couple came in and told me that they needed to eat and leave in 30 minutesto catch a show. Normally, it takes 45 minutes to an hour for regular customers and that night,I had eight other tables to serve.

Tasks: So to give them all excellent customer service, I used my time-management skills and myteamwork skills.

Actions: The first thing I did was to take their drink orders so that they could have a minute to look at the menu.Then, I went to the kitchen to tell the cook that I had a rush order coming up. At the same time, Ichecked if any of my other customers’ meals were ready for pick up and brought those out. When Icame back with the couple’s drinks, they ordered their food, and I went straight to the kitchen withtheir order. I asked the cook to give me an estimate of how much time their order would take. In themeantime, I served the other customers, but I was also checking how much time had passed.

ACTIVITY: PREPARE ANSWERS TO BEHAVIOUR-BASEDINTERVIEW QUESTIONS

Purpose:To show that you possess the trait, skill, or experience

that the employer requires by providing a specificexample.

Rationale: According to research, how you handled situationsin the past is the best indicator of how you will behave inthe future. That relationship is why so manyorganizations use behaviour-based (or competency-based) interviewing as a recruiting tool.

Activity:Part 1 – Individually

Read the question and the sample answer below.1.Create a STAR statement of your own by answering2.the same question.

Part 2 – As a larger groupBe prepared to share your results with the groups.





Result: The result was that I was able to serve them their meal within 15 minutes which gave themenough time to eat without feeling rushed. They thanked me very much and left me a great tipwhich I shared with the cook. Several nights later the manager told me that the couple had calledto tell her how impressed they were with my customer service.

Now it’s your turn. Answer the question on page 19 by using one of your own experiences.

Situation – What was happening, where and when?

Tasks – What needed to be done and by whom?

Actions – What did you do specifically?

Result – What was the outcome?

NOTES

For more STAR practice, see page 31 of the Additional resources.





Purpose:To anticipate the interviewers’ strategy.

Rationale:Making the time and effort to anticipate each interviewer(s) strategy will reduce surprises, increase confidenceand improve interviewing performance.

On your own time Analyze the job description and the company’s Web site carefully before the real interview.1.Develop interview questions based on your analysis of the job description and the company’s Web site (see below).2.Based on the interview materials you have developed (pages 10 to 20 of this workbook) and on what you know about3.the company and the job, prepare responses to the questions you anticipate.

COMPONENT 5: ANTICIPATE THE INTERVIEWERS’ STRATEGY

Example interview

Why is this job as a _________________________ important to you at this time?1.

In what way are your skills and personality suited to ________________________ (company name)?2.

What are the important issues for our company today?3.

Describe a situation in which you had to demonstrate _______________________4.(skill required for the job)?

Tell me about a time when you had to overcome a _______________ (technical/admin/lab) challenge.5.

What is your knowledge of _____________ (process/method/procedure/system used by the company)?6.

How would you (bring out/modify/develop) _________________________________7.(skill specific to the job)?

Define _____________________________________________________ (terminology specific to the job)?8.

What is the relationship among (1) ________, (2) ________ and (3) _________________9.(three key issues specific to the job)?





SAMPLE QUESTIONS

What role do CO-OP employees play in•your organization?Why does your company hire CO-OP students?•Can you describe for me the structure of the team?•Since I am just starting my career, do you have any•suggestions as to what key areas employers in thisfield might be focusing on?What do you feel is important for me to know about•the organization?If you could sum up the organization in a few words,•what would they be?What kind of training do you offer?•

Are returning CO-OP students encouraged to work in•the same department or sector?What qualities are you looking for in•a successful candidate?What are your key objectives for this position?•What would you consider the highest achievement to•be made by a new incumbent?What are the company’s plans for future growth?•What makes your firm different from its competitors?•Tell me about your organization’s vision for the future.•How would you describe your organization’s culture?•What are the greatest challenges and opportunities•facing your organization?What value do other departments place on the work•performed by employees in this position?How does this department measure success for•individuals and the team?

QUESTIONS YOU SHOULD NOT ASKTHE INTERVIEWERS

What is it that this company does?•What is the salary?•Can I take some time off during my work term?•Will I have benefits?•

Are there flexible work hours?•

Purpose:To answer the following interview question successfully:

“Do you have any questions for me?”

Rationale:If you don’t ask any questions during an interview, apotential employer may think that you’re uninterested inthe job – and that’s not the impression you want tomake. In fact, many CO-OP employers have offered jobsto junior students rather than their more seniorcounterparts simply because the junior students showedgreater interest and enthusiasm in addition to the abilityto get the job done. Also, asking questions will enableyou to learn more about the organization and the job,which will, in turn, help you rank potential positions.

On your own timeRead the list of sample questions and select those1.which interest you.Develop more questions based on your research on2.the organization. For example, “I read a number ofarticles about Nortel, and it appears that you haverecently opened offices overseas. Could you tell memore about your expansion?” Select the questions you feel are most important to3.you from your list. You should have at least fivequestions in case they answer some of your questionsduring the interview. You want to be able to ask atleast one question.Type the questions and bring them to the interview.4.

You may write down the answers and use thisinformation later when deciding how to rankyour jobs.

COMPONENT 6: PREPARE QUESTIONS FOR INTERVIEWER(S)

For CO-OP work-term salary information, see page 38 of the Additional resources.




CO-OP INTERVIEWS — WORKBOOK CLOSING THE INTERVIEW

CLOSING THE INTERVIEW

Why: As in a sales pitch, the closing of an interview is veryimportant. It should take into consideration the kind

of job being offered, your personality, your interviewingstyle as well as that of your interviewers. Your exit isas important or perhaps even more important thanyour entry, since the interviewer is also summing upthe interview in his mind and the last impression he hasof you will carry a lot of weight.

The best way to finish an interview is to show a positiveattitude that is complemented by poise and confidence.

There are also a few strong don’ts for the endof the interview:

Do not be aggressive: Unless the job requires somevery aggressive marketing people, do not end with’When can I start?’ and ’Where do I sign?’ Confidence isalmost always a good thing; however, in this case itcould work against you.

Do not ask about money: Never end an interviewasking what the pay will be. The best way to find out

about the salary is from outside sources.

Do not slink out of the room: At the end of theinterview, the interviewer is still watching you. Do notleave the room looking worried. As long as theinterviewer can see you, maintain a confident posture.

As with the interview itself, the potential employer will bepaying more attention to your body language than towhat you say. Therefore, be careful how you carryyourself out of the room.

Tips:Leave your interviewer with the right pictureof you: If you are interested in the job, say so. Sum

up the interview by also adding you are confident inyour ability to perform the responsibilities and makea contribution.

Say “Thank You”: Courtesy can go a long wayin enhancing your image as someone who is politeand considerate. Interviews require a lot of valuabletime and energy, yet candidates often fail to expressany appreciation for the potential employer’s efforts.So take the time to express your gratitude to theinterviewer for the opportunity you have been given

– no matter how the interview went.




CO-OP INTERVIEWS — WORKBOOK TELEPHONE INTERVIEWS

Activity:Purpose:To have you consider the advantages and disadvantages of telephone interviews.

Rationale:The more you know about telephone interviews, the better you can prepare and the better you will perform.

Individually: Reflect upon the possible pros and cons of telephone interviews. Write down your thoughts.

Pros:

Cons:

Discuss them with the group.

FAQs AND TIPS

A telephone interview is as important as an “in-person” interview, so prepare for it the way you would for a formal one.Even if the employer cannot see you, be sure to smile when speaking, dress professionally, be alert, and focus on theinterviewer. What will be different are silent moments, when the employer may be taking notes or preparing his/her nextquestion. Be aware that these silences are normal and do not try to fill them in. Your attitude comes across in yourvoice, so make sure your telephone interview is as professional as an in-person interview would be. Your mainadvantage is that you can have important and useful documents with you.

TELEPHONE INTERVIEWS




CO-OP INTERVIEWS — WORKBOOK TELEPHONE INTERVIEWS

I HAVE A TELEPHONE INTERVIEW

WHERE DO I GO? Arrive at the CO-OP Office at least 10 minutes beforethe interview. You will be directed to a room and

the employer’s call will then be transferred to you.

WHAT SHOULD I KNOW ABOUT THE COMPANY?MYSELF?Find out how many people will take part in the telephoneinterview. Get their names, titles and some backgroundon the interviewer(s) and the company, just as youwould for a face-to-face interview. Be prepared toexplain why you are interested in this position/companyand what it does.

DO I HAVE EVERYTHING?Bring a copy of your resumé and cover letter with you.

Also put a notepad and pens/pencils on the desk to writedown notes, questions and interviewers’ names.

Bring a list of your accomplishments, goals andstrengths, as well as a list of your weaknessesand steps to overcome them.

HOW DO I SOUND?Practice interview questions and ask for honest feedback.

Do a mock interview, both over the phone and in person.Make sure that your mock interviewer listens not only forcontent, but also for tone, rate and clarity of yourspeech. If possible, record yourself speaking. Are youspeaking slowly and clearly? Can you be heard easily? Isyour voice portraying you as a confident and enthusiasticcandidate? If your interview will be on speaker phone,make sure all interviewers hear you well.

GOOD LUCK!

Lack of interest or enthusiasm during the interviewprocess is on the top 10 list of reasons for candidaterejection.

NOTES




CO-OP INTERVIEWS — WORKBOOK INTERVIEW LOGISTICS

INTERVIEW LOGISTICS

Luck is what happens when preparationmeets opportunity

— Seneca, Roman philosopher, 4 BC – AD 65

WHEN, WHERE

First round interviews are on campus1.Check Navigator daily and confirm interviews2.(check location!)

Attend ALL interviews and information3.sessions (mandatory!)

Interview length: 15 minutes to 1 hour4.Go to waiting room and wait for employer5.

All phone interviews: CO-OP Office (reception desk6.on 4 th floor of Brooks)Medical certificate required if you are sick 7.

SCHEDULING CONFLICTS

Centralized interview scheduling: you will1.never have two interviews at the same time.Let us know if there is too little time between twointerviewsPart-time jobs: avoid day shifts during interview2.periodConflicts with a class? Make arrangements with3.your professor if an interview conflicts withclass timeConflict with a mid-term? Contact our office as4.

soon as possibleMid-term right before or right after an interview?5.Inform us and the employer

NOTES

DO

Prepare for the•interviewTake care of your•hygieneBring a notepad•and a penDress professionally•

Arrive 10 to 15•minutes earlyGive a firm handshake•and smileEstablish and maintain•eye contactBe calm and relaxed•Show enthusiasm•

DON’T

Smoke before•the interviewEat candy or•chew gumWear perfume•or cologneBring your cellular•phoneSlouch in your chair•Criticize past employers•or co-workersLie!•Use slang•




CO-OP INTERVIEWS — WORKBOOK MATCHING PROCESS

EMPLOYER RANKING

Employer ranks you first1.

You see partial ranking:2.1 = guaranteed job offer1* = more than one student ranked # 1Rank = employer is interested in youX = employer is not interested in you

MATCHING PROCESS

STUDENT RANKING

Ranking is mandatory1.Twenty-four-hour ranking period only!2.

Allowed only one number 13. Any combination of 2, 3, 4, etc.4.Only one job can be eliminated in the first round (1 X)5.No interviews? No ranking? Go directly to6.Continuous Placement

THE COOP NAVIGATOR USES A “STABLE MARRIAGE ALGORITHM” AND GENERALLY FAVOURS THE STUDENT’S CHOICE.

WHAT HAPPENS NOW?

On matching day:

Check Personal profile icon in Navigator•(in your work/study sequence)

IF MATCHED: You’ll see the job no. and the name of•the organization

Attend “Work-Term Excellence” workshop•

WHAT HAPPENS NOW?

IF NOT MATCHED:

Pick up the Continuous Placement workbook • Apply to jobs, go to interviews (on and off campus)•

NOTE: In the second round, there are jobs postedintermittently, so make sure to check each day untilyou are placed!

Attend “Work-Term Excellence” workshop• You’re matched with first job that ranks you• # 1

CO-OP Office reviews each file to determine areasfor improvement.

For tips on second-round interviews, see page 30 of the Additional resources.

NOTE: Contact your CO-OP Program Coordinator if you would like help in making your ranking decision.




CO-OP INTERVIEWS — WORKBOOK CONCLUSION

NOTES

ADDITIONAL HELP

Do you have questions?Would you like to practice your interviewing skills?

To make an appointment for an interview simulation,contact the CO-OP Office:[email protected]

CONCLUSION

CHECKLIST

Check COOP Navigator every day to verifyFif you have been selected for an interview.

Research the organization / company / firm /Fdepartment Web site.

Review your resumé and job postings: Match yourFskills to the requirements sought by employers inyour field.

Prepare answers to typical questions.F

Prepare STAR answers to demonstrate skillsFand qualities related to job posting.

Prepare questions (at least three) to ask employer.F

Have suit ironed and ready.F

Prepare writing sample for interview (if requested).F

Book a mock interview (613.562.5741), andF

don’t forget to provide the job number andinterview language.

Relax and smile.F




CO-OP INTERVIEWS — WORKBOOK ADDITIONAL RESOURCES

GROUP INTERVIEWS

Most common type of group interview:Presentation on the company or about the agency conducting the interview, usually followed by an open discussion andquestion period. The main goal is to screen candidates, observe how individuals behave and stand out among theirpeers. All the candidates will be in the same room during the interview.

Why:

This type of interview gives the employer the chanceto observe:

Clothing, manners and attitude•Leadership qualities•

Ability to deal with stress•Teamwork skills•How the candidate will face the public•and customersWhat level of knowledge candidates have•How knowledge is used in a discussion•Communication skills, verbal and non-verbal•Interaction and participation within the group•

It is also your chance to observe and decide if you wantto work for the company.

Tips:

Express your opinion, but let the other•candidates speak.

Ignore any candidates who are too aggressive•or make any personal remarks.Try to avoid getting into one-on-one conversations.•It is always a good idea to make the final statement in•a group interview.Prepare: Study the job description and research•the company beforehand just as you would fora one-on-one interview.

Then what:

Shortlisted candidates will be invited for a panel ora one-on-one interview.

* Some companies take a group interview to anotherlevel, by conducting exercises that simulate a workenvironment.

ADDITIONAL RESOURCES





STAR “SITUATION TASKS ACTIONS RESULT” PRACTICE SHEETS

Purpose:To prepare for interviews by mapping out fully developed responses.

Rationale:By mapping out fully developed responses prior to interviews you will be better able to provide accurate, detailed andcareer specific information to employers. In addition, you will be calmer and better able to present yourself professionally.

On your own timeMake a list of six to eight action words that describe your strengths and knowledge. Refer to your resumé workshop1.materials and the resumé you designed.

Add at least two to four action words to the list, based on the job description.2.Write STAR statements for each action word. Incorporate industry-specific words, technology information and/or3.methods as required to highlight your unique areas of expertise.

Action words (or key skills) based on your strengths and knowledge:

1.

2.

3.

4.

5.

6.

7.

8.

Action words (or key skills) based on job description:

9.

10.

11.

12.





STAR “SITUATION TASKS ACTIONS RESULT”

Actions word (or key skill):

Situation:

Tasks:

Actions:

Result:


Situation:

Tasks:

Actions:

Result:






Situation:

Tasks:

Actions:

Result:





THE PROFESSIONAL HANDSHAKE

Feel free to initiate the handshake. Offer your hand evenif the interviewer doesn’t offer his or her hand first. Youwant to make a good first impression. That first

impression begins with a handshake and that can set thetone for the rest of the interview.

Make eye contact and don’t forget to smile (now andduring the interview).

Make contact with the area between the thumb andforefinger (the web). Adjust your grip to the otherperson’s.

To shake, move the employer’s hand up and down 2 or 3

times, for a total of about 3 seconds.

Then, release the other person’s hand.

In a panel interview, take the time to shake hands witheveryone you meet.

Tips:

If you tend to get sweaty hands before an•interview, keep your hands open while waiting andmake sure to have a tissue to wipe them just

before the handshake.

End the interview with a handshake as well.•Remember that successfully closing the interviewwill leave the employer with a good last impressionof you.





DRESSING FOR THE INTERVIEW

Knowing how to present yourself professionally throughyour attire is critical in an interview. Here are some tipson dressing for interviews:

Women:

Wear classic styles: basic jackets, pants, skirts, suits•Skirts should still be long enough when you are sitting•The more skin you show, the less professional you•will look Wear simple jewelry that will not distract the employer•Do not bring a backpack; use a purse or briefcase•Do not wear perfume, since many people are allergic•and a reaction could spell disaster!

Try to wear comfortable shoes – avoid high heels•Use light make-up, if any•

Men:

Wear a classic suit and tie•Shirt should hang out of sleeve by about ½ inch•Wear a belt that matches your suit•Do not bring a backpack; use a briefcase•Do not wear cologne, since many people are allergic•and a reaction could spell disaster!

Wear clean, polished shoes with socks that match your•suit (no white socks)

Tips:

Wear conventional neutral colours: beige, brown,•navy blue, grey

If possible, don’t buy something new for the•interview. Try to wear clothes that you knowyou are comfortable in and that make youfeel confident

Wear clothes that do not wrinkle easily•

Remember to practice good personal hygiene•

Remember, it is better to be overdressed than•underdressed for the interview

If you have questions about your interview attire, bookan appointment with a Professional DevelopmentSpecialist, who will gladly help you.





Purpose:To help you strategize over possible answers if you didnot receive a good final evaluation.

Rationale:Being prepared for this likely question will leave youlooking more confident and assured in the interview.

Possible answer: “After considering my final evaluation, Irealize now that I could have done things differently. Theposition offered a great learning opportunity that,unfortunately, I didn’t make the most of. I believe I’mwiser now. I realize where I went wrong (add anexample of where you believe you went wrong), and Ican assure you it will not happen again. I’d like thechance to prove that to you.”

Practice your response in advance. Being prepared willhelp you feel more ready and more confident. Try tokeep your response brief and honest. Move it alongquickly. This way, you’ll be able to get back to theinterview, sell your skills and expand on why you believeyou’re the most qualified person for the position.

Here are some additional things to keep in mind whenanswering this question:

Never bad-mouth or say anything negative about1.your former employer.

Do not shift the blame to someone else; take2.responsibility for your own performance.

Be honest. State only the facts and do not3.get emotional.

DEALING WITH INTERVIEW QUESTION ABOUT “GOOD” OR “FAIR”EVALUATION IN FUTURE WORK PLACEMENTS

ACTIVITY: ANSWER THE QUESTION, “WHY DIDN’T YOU DO WELL IN YOURFINAL EVALUATION?”

NOTES





BOOK A MOCK INTERVIEW WITH ONE OF THE PROFESSIONALDEVELOPMENT SPECIALISTS (1 HOUR)

The purpose of this appointment is to provide a personalized assessment of your skills as an interviewee. You willbe asked to select a CO-OP job for which you would like to practice. You will be expected to prepare for the mock

interview in the same manner as you would a real interview. The mock interview takes approximately 20 minutesand the remainder of the hour is spent receiving feedback.

After this appointment, you will be able to:

improve your interview preparation skills;•modify your verbal and non-verbal communication skills;•develop interview question response strategies;•prepare for potential interview scenarios such as telephone interviews and multiple interviewers.•

During the mock interview, you will be evaluated onyour overall presentation, handshake, eye contact,and knowledge of and interest in the position forwhich you are interviewing, the elaboration andcompleteness of your responses, your ability tomatch your skills to the requirements of the position,self-knowledge and use of the STAR technique, andthe questions you direct to the interviewer, much likein a “real” interview. You will receive both verbal andwritten detailed evaluations of your performance.





RESOURCES AND LINKS

For information on CO-OP work-term salaries, see:www.coop.uOttawa.ca/en/en-coop-students/en-std-wage-details.asp?Y=2009&S=S

CO-OPERATIVE EDUCATION PROGRAMS: WEEKLY SALARIES OF CO-OP STUDENTSFOR SUMMER 2009

WORK TERM 1 WORK TERM 2 WORK TERM 3 WORK TERM 4Salary (minimum – average – maximum) (minimum – average – maximum) (minimum – average – maximum) (minimum – average – maximum)

Faculty of ArtsCommunication $350 – $534 – $635 N/A N/A $250 – $621 – $714

English $366 – $561 – $730 N/A N/A $450 – $647 – $715

Environmental Studies $544 – $545 – $546 N/A N/A $609 – $674 – $714

French N/A N/A N/A $478 – $478 – $478

Geography $236 – $430 – $544 N/A N/A $666 – $710 – $750History $469 – $564 – $736 N/A N/A $573 – $669 – $714

Lettres françaises $476 – $538 – $600 N/A N/A N/A

Translation $525 – $623 – $720 N/A $624 – $645 – $666 N/A

Faculty of EngineeringBiomedical MechanicalEngineering

$431 – $549 – $698 N/A $108 – $108 – $108 $487 – $577 – $666

Chemical Engineering $312 – $548 – $1386 N/A N/A $345 – $587 – $747

Civil Engineering $501 – $586 – $736 N/A N/A $415 – $652 – $862

Computer Engineering $444 – $585 – $730 $544 – $563 – $582 N/A $665 – $732 – $779

Computer Science $509 – $593 – $705 $666 – $666 – $666 N/A $382 – $548 – $714

Electrical Engineering $495 – $598 – $714 $675 – $675 – $675 $450 – $450 – $450 $375 – $694 – $852Mechanical Engineering $456 – $583 – $775 N/A $666 – $666 – $666 $560 – $727 – $856

Software Engineering $509 – $640 – $850 $624 – $685 – $810 N/A $748 – $843 – $963

Faculty of Health SciencesNutrition $450 – $498 – $600 $350 – $689 – $1313 N/A N/A

Faculty of ScienceBiochemistry N/A $115 – $512 – $666 N/A $154 – $615 – $803

Biology $347 – $445 – $600 N/A $108 – $393 – $582 $338 – $564 – $666

Biopharmaceutical Science $375 – $375 – $375 $375 – $527 – $664 $375 – $581 – $750 $431 – $613 – $714

Chemistry $135 – $483 – $624 N/A $617 – $617 – $617 N/A

Earth Sciences N/A N/A $600 – $600 – $600 N/A

Environmental Science $444 – $563 – $666 $413 – $413 – $413 $573 – $634 – $714 $356 – $562 – $714Mathematics $476 – $571 – $666 $624 – $624 – $624 N/A N/A

Physics N/A $657 – $657 – $657 N/A $689 – $689 – $689

Physics-Mathematics N/A $656 – $656 – $656 N/A N/A





WORK TERM 1 WORK TERM 2 WORK TERM 3 WORK TERM 4Salary (minimum – average – maximum) (minimum – average – maximum) (minimum – average – maximum) (minimum – average – maximum)

Faculty of Social Sciences Anthropology $429 – $543 – $600 N/A $626 – $626 – $626 N/A

Con ict Studies and

Human Rights

$413 – $537 – $638 N/A N/A N/A

Economics $444 – $533 – $624 $544 – $605 – $666 N/A $624 – $657 – $714

International Developmentand Globalization

$157 – $521 – $825 N/A $714 – $714 – $714 $450 – $681 – $750

International Economicsand Development

$500 – $536 – $563 N/A N/A N/A

Political Science $450 – $563 – $714 $375 – $375 – $375 $450 – $450 – $450 $600 – $692 – $744

Public Administration $249 – $533 – $684 $617 – $617 – $617 N/A $664 – $698 – $714

Sociology $544 – $563 – $582 $666 – $666 – $666 $666 – $666 – $666 $714 – $721 – $727

Telfer School of Management Accounting $666 – $666 – $666 N/A $500 – $663 – $1015 $638 – $638 – $638

Commerce $509 – $555 – $638 N/A $509 – $555 – $600 $544 – $618 – $692

E-Business $544 – $544 – $544 N/A N/A N/AFinance $272 – $554 – $675 $600 – $688 – $750 $563 – $639 – $714 $544 – $698 – $962

Human Resource Management $509 – $540 – $582 N/A N/A $563 – $652 – $714

International Management $476 – $545 – $634 $600 – $600 – $600 $714 – $714 – $714 $600 – $673 – $750

Management $375 – $517 – $600 N/A $713 – $713 – $713 $624 – $691 – $714

Management InformationSystems

$509 – $572 – $730 N/A N/A N/A

Marketing $444 – $559 – $666 N/A $650 – $700 – $750 $525 – $613 – $714

Graduate and Postdoctoral StudiesInternational Developmentand Globalization

$225 – $653 – $898 N/A N/A N/A

Public and International Affairs $100 – $615 – $750 $787 – $787 – $787 N/A N/A

N/A – No statistics available for work term






NOTES


FOR ADDITIONAL INFORMATION ON INTERVIEWS:

www.job-interview.net

www.quintcareers.com

www.monster.ca

www.canadajobs.com

http://jobsearch.about.com

interview-wbk-en.pdf

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