Fritz HeidenreichPresident

Heidenreich Innovations LLCfritz@heidenreich.net+1.203.413.2030

INTERTANKO Vetting Seminar

March 10th, 2010Dubai, U.A.E.

Agenda•• Terminal Vetting DatabaseTerminal Vetting Database•• OCIMF Officer MatrixOCIMF Officer Matrix•• Q88.com Tips & TricksQ88.com Tips & Tricks

About Us•• Incorporated: 2006Incorporated: 2006•• Independent / privately ownedIndependent / privately owned•• Staff: 10Staff: 10•• Office: Connecticut, USAOffice: Connecticut, USA

Q88.com Stats•• Launched 2001Launched 2001•• 450+ ship owners / technical managers450+ ship owners / technical managers•• 5,800+ vessels5,800+ vessels

Clients: Ship Owners / Managers

Clients: Oil Companies / Traders

Q88.com Features•• Industry Standard Questionnaire 88Industry Standard Questionnaire 88•• Certificate & Document ManagementCertificate & Document Management•• Manage Oil Company InspectionsManage Oil Company Inspections•• Mooring & Tank Plan DiagramsMooring & Tank Plan Diagrams•• Integration with Oil Company Vetting SystemsIntegration with Oil Company Vetting Systems•• Library of 660 FormsLibrary of 660 Forms

(12,000 Completed Jan 2010)(12,000 Completed Jan 2010)

•• Terminal Vetting DatabaseTerminal Vetting Database

Terminal Vetting Database - Issue

• Not all terminals are as good as your ship• Ship Shore Interface Critical period• Risk increased by poor terminal safety

Terminal Vetting Database - Idea

•• The vetting process has improved the safety of ships.The vetting process has improved the safety of ships.•• Why not try this on terminals as well?Why not try this on terminals as well?

Terminal Vetting Database - Process

• Check earlier Terminal reports before you arrive• Submit a Terminal report after you leave

Terminal Vetting Database - Follow Up

• Follow up on issues with the terminal (if needed)• The Intertanko Vetting Committee can be tasked to

follow up with any “problem terminals” not responding to Owner’s observations

Terminal Vetting Database - The Aim

• Enhance safety at the terminals• Maintain industry safety record• We try to do this in a win-win fashion, cooperatively

with the terminal representatives.

Terminal Vetting Database - The Form•• One PageOne Page•• User FriendlyUser Friendly•• Scores: 1 Scores: 1 –– 55

oo 5: Excellent5: Excellentoo 4: Above Average4: Above Averageoo 3: Average3: Averageoo 2: Below Average2: Below Averageoo 1: Unacceptable1: Unacceptable

•• Comments required forComments required for all low scores (1 or 2)all low scores (1 or 2)

Terminal Vetting Database - The Form

Terminal Vetting Database - The Form

Terminal Vetting Database - Stats•• 5,000+ active reports5,000+ active reports•• 1,100+ terminals covering 1,700+ berths1,100+ terminals covering 1,700+ berths

Terminal Vetting Database - Reporting•• Information is confidentialInformation is confidential•• Terminal notified and asked to provide comments within 30 daysTerminal notified and asked to provide comments within 30 days•• INTERTANKO and the TVD Working Group Chairman receive INTERTANKO and the TVD Working Group Chairman receive ““low low

scorescore”” alerts.alerts.•• INTERTANKO's Vetting Committee regularly discusses selected INTERTANKO's Vetting Committee regularly discusses selected

Terminal Vetting Reports (TVRs) as part of its biTerminal Vetting Reports (TVRs) as part of its bi--annual meetings.annual meetings.

Terminal Vetting Database - Access•• Access to the system is controlled by INTERTANKOAccess to the system is controlled by INTERTANKO•• As of 2010, access granted to all interested partiesAs of 2010, access granted to all interested parties

oo Ship ownersShip ownersoo Terminal operatorsTerminal operatorsoo Flag stateFlag stateoo Port authorities Port authorities oo Port statePort state

INTERTANKO AccouncementINTERTANKO's Terminal Vetting Database broadens its access (Published: Feb 05, 2010)

Access to INTERTANKO's Terminal Vetting Database (TVD) is now available to those who are tanker owners/operators, terminal owners/operators, PSC authorities and others with a legitimate interest in improving safety, but who are not Members or Associate Members of the Association.

Access to the TVD continues to remain free of charge, although access still requires agreement and compliance with the TVD's terms and conditions of use. We believe that such broadened access to the TVD will be to the benefit of all with an active interest in improving the safety of the vessel at the ship shore interface.

Terminal Vetting Database - Demo

DEMO

OCIMF Officer Matrix Requirements•• Part of Vessel Inspection Questionnaire (VIQ 4)Part of Vessel Inspection Questionnaire (VIQ 4)

•• VIQ 5 will not contain the Officer MatrixVIQ 5 will not contain the Officer Matrix

•• VIQ 5 Available in AugustVIQ 5 Available in August

•• Online Officer Matrix launched (Jan 2010)Online Officer Matrix launched (Jan 2010)

oo Officer Matrix mandatory when VIQ5 launchedOfficer Matrix mandatory when VIQ5 launched

oo Some oil companies are already requesting itSome oil companies are already requesting it

OCIMF Officer Matrix Requirements

Q88.com Officer Matrix Features•• Allow vessels to update the officer matrix offlineAllow vessels to update the officer matrix offline

•• Track officers by name & identification #Track officers by name & identification #

•• Store historical officer matrix dataStore historical officer matrix data

•• Analysis of officer matrix to see if it meets the various Analysis of officer matrix to see if it meets the various oil company requirements.oil company requirements.

Q88.com Officer Matrix Features•• Email alert when vessel doesnEmail alert when vessel doesn’’t meet oil company t meet oil company

requirementrequirement

•• Allow for Allow for ‘‘PlannedPlanned’’ officer matrix for intended voyageofficer matrix for intended voyage

•• Import data from crewing applicationsImport data from crewing applications

•• Export data to OCIMFExport data to OCIMF

Q88 Tips & Tricks• Vetting Inspection Map• HVPQ Compare• Fleet Status• Offline Questionnaire

Questions?

Fritz HeidenreichPresident

Heidenreich Innovations LLCfritz@heidenreich.net+1.203.413.2030

Thank You

Testimonials““Q88.com allows us to create questionnaires for our vessels quickQ88.com allows us to create questionnaires for our vessels quickly and easily. A great benefit to us is that OCIMF ly and easily. A great benefit to us is that OCIMF HVPQ can be imported and exported between the two websites. It hHVPQ can be imported and exported between the two websites. It has been a real pleasure to work with the as been a real pleasure to work with the extremely kind, helpful, quick and efficient support team at Q88extremely kind, helpful, quick and efficient support team at Q88 as they answer all of our questions by telephone and as they answer all of our questions by telephone and email and respond to our requests.email and respond to our requests.””

““Thank you for your patience and professionalism in explaining anThank you for your patience and professionalism in explaining and stepping us through the various tools available d stepping us through the various tools available through Q88. The section of Q88 that allows us to scan in our vethrough Q88. The section of Q88 that allows us to scan in our vessel certificates has saved us time in completing ssel certificates has saved us time in completing Terminal questionnaires.Terminal questionnaires.””

““BP Shipping use and rely on Q88 as an important and indispensiblBP Shipping use and rely on Q88 as an important and indispensible tool for their commercial operation of their e tool for their commercial operation of their controlled fleet of vessels. controlled fleet of vessels.

The support department at Q88 have also provided excellent assisThe support department at Q88 have also provided excellent assistance to some of our newer Time Charter owners tance to some of our newer Time Charter owners in correctly utilizing the system. BP Shipping highly values thein correctly utilizing the system. BP Shipping highly values the relationship with Q88 team.relationship with Q88 team.””

““Maersk Tankers benefits on an everyday basis from the many helpfMaersk Tankers benefits on an everyday basis from the many helpful functions that Q88.com provides. All our ul functions that Q88.com provides. All our vessels are registered in the Q88 database, meaning that we are vessels are registered in the Q88 database, meaning that we are able to share information regarding vetting and able to share information regarding vetting and questionnaires with our commercial departments. This reduces thequestionnaires with our commercial departments. This reduces the amount of interaction needed between the vetting amount of interaction needed between the vetting department and the commercial departments.department and the commercial departments.

Also, we are able to share information with various partners by Also, we are able to share information with various partners by granting access to each others vessels to the other granting access to each others vessels to the other party.party.

Q88 offers a great help in filling in the many, various questionQ88 offers a great help in filling in the many, various questionnaires that are needed for trading a tanker vessel naires that are needed for trading a tanker vessel today. By uploading the vessel's standard information contained today. By uploading the vessel's standard information contained in the vessel's Harmonized Vessel Particulars in the vessel's Harmonized Vessel Particulars Questionnaire, most of a questionnaire can be filled out for us Questionnaire, most of a questionnaire can be filled out for us by the computer system. This saves vast amounts of by the computer system. This saves vast amounts of time for us in the daytime for us in the day--toto--day work. A questionnaire that can take hours to fill in from scday work. A questionnaire that can take hours to fill in from scratch will be dealt with in 10ratch will be dealt with in 10--15 15 minutes.minutes.””

Testimonials (Cont)““I really enjoy the services provided by Q88.com. Your staff is aI really enjoy the services provided by Q88.com. Your staff is always very friendly and helpful. I thing by using your lways very friendly and helpful. I thing by using your database almost everyday, the input of our fleet details is growdatabase almost everyday, the input of our fleet details is growing constantly and this helps us in the future to get ing constantly and this helps us in the future to get these annoying questionnaires completed always a little faster.these annoying questionnaires completed always a little faster.””

““Q88.com is very flexible, userQ88.com is very flexible, user--friendly and allows some individuality to the records. Customer friendly and allows some individuality to the records. Customer service is very good service is very good -- answers to queries are swift and pleasantly handled. Q88.com helanswers to queries are swift and pleasantly handled. Q88.com helps us to keep better control of Certification, ps us to keep better control of Certification, VPQ'sVPQ's, , vetting inspections and has a useful link to the USCG site for vetting inspections and has a useful link to the USCG site for COCsCOCs, etc. Overall satisfaction with the web site and , etc. Overall satisfaction with the web site and service is very high.service is very high.””

““Q88.com has provided the ideal solution to the ever increasing dQ88.com has provided the ideal solution to the ever increasing demands placed on our operations staff for the emands placed on our operations staff for the reliable and accurate completion of commercial questionnaires. Wreliable and accurate completion of commercial questionnaires. We are also able to easily handle a frequently e are also able to easily handle a frequently changing fleet profile by quickly establishing a large informatichanging fleet profile by quickly establishing a large information source for the vessels we operate. on source for the vessels we operate.

The product is frequently enhanced to provide extra tools for ouThe product is frequently enhanced to provide extra tools for our busy operations department and any support r busy operations department and any support required is effective and readily available. required is effective and readily available.

An excellent product that has saved us countless hours and undouAn excellent product that has saved us countless hours and undoubtedly made our operation more efficient.btedly made our operation more efficient.””

““I just like to say that Q88 is such a good tool for us ShipI just like to say that Q88 is such a good tool for us Ship--Owners. Before we had to use Friday nights and sometimes Owners. Before we had to use Friday nights and sometimes Saturdays filling in all kind of different questionnaires. The qSaturdays filling in all kind of different questionnaires. The questionnaire requests seemed always to come when you uestionnaire requests seemed always to come when you where getting ready for the weekend. It could be hard to get allwhere getting ready for the weekend. It could be hard to get all the information that various oilthe information that various oil--companies where companies where asking for. Also the way the different questions where asked, coasking for. Also the way the different questions where asked, could be confusing. It was very time consuming. It uld be confusing. It was very time consuming. It could take hours to fill in some of the questionnaire. Then Q88 could take hours to fill in some of the questionnaire. Then Q88 came along and gave us a tool that makes our day so came along and gave us a tool that makes our day so much easier. The thing we have to do is to upload the HVPQ everymuch easier. The thing we have to do is to upload the HVPQ every 33--4 months. All the questionnaires will be linked 4 months. All the questionnaires will be linked to this HVPQ, and in few minutes we can create a questionnaire bto this HVPQ, and in few minutes we can create a questionnaire based on the answers from the HVPQ. ased on the answers from the HVPQ. Q88 do not rest there. Last but not least, should there be any Q88 do not rest there. Last but not least, should there be any questions reg. Q88 it is never hard to get into contact questions reg. Q88 it is never hard to get into contact with them. They are always eager to help out.with them. They are always eager to help out.

Q88 makes the world a better place.Q88 makes the world a better place.””