INTERREG IVC

IMplementing DIgital MOuntain

Detail of good practices in Auvergne:

Telecentre in rural areas & Public Video Conference Spot

GOOD PRACTICE IN TELECENTRES IN RURAL AREAS : THE EXEMPLE OF COMMUNITY COUNCIL OF MURAT

TELECENTRE OF MURAT : PRESENTATION

FEATURES OF THE TERRITORY :

13 towns/villages - 6 000 inhabitants.

DESCRIPTION OF THE GOOD PRACTICE OF MURAT :

- opening of the first telecentre in the county of Cantal in 2006,

- training to help jobseekers to create their own business,

- first French forum of telework.

OBJECTIVES :

- Create new employment opportunities,- Boost the local economy,

- Attract new entrants.

TELECENTRE OF MURAT : RESULTS

- 400 applicants - 87 trainees

- 69% of trainees come from out of Auvergne

- 80 % of trainees are women

- 32% of trainees have created their business and

16% have initiated steps to create their business

- 3 new entrants on the territory

- 4 available offices for teleworking for entrepreneurs

- 32% in average for the occupency rate

- 50 professionals in the first forum of telework

TELECENTRE OF MURAT : INVOLVED ACTORS AND BUDGET

INVOLVED ACTORS :

Community Council (contracting authority),

Europe (ERDF),

State,

County Council of Cantal.

BUDGET :

200 000 € for the two first years (investissement, creation of

training’s content and benefits of trainers ) + 1 half-time employee for

the coordination.

TELECENTRE OF MURAT : KEY INNOVATIVE FEATURES

INNVOVATIVE FEATURES :

- Create a pool of various services (teleworking, multimedia area, access

to public services…)- Create the need to use the telecentre by training,- Raise awarness on services through telework with a forum,- Have complementary expertise in teleworkers.

TRANSFERABLE ASPECTS : Methodology and assessment indicators. 

MORE INFORMATION : http://www.paysdemurat.fr/telecentre/accueil.html

GOOD PRACTICE : PUBLIC VIDEO CONFERENCE SPOT (PVCS)

PVCS® brings public services to citizens in rural areas

PVCS : DESCRIPTION

Facilitate the access of the public services (as

National Employment Agency, Social Security,

Agricultural Social Health Insurance…) through a

virtual counter.

The aim isn’t to substitute physical public services

when they exist BUT offer public services where

they are missing or not enought present.

PVCS : OBJECTIVES

FEATURES OF THE TERRITORY : in rural or mountainous areas of

Auvergne, the average citizen is 30 Km away from his public service.

OBJECTIVES :

- Equality for all citizens by providing easy and efficient access to public

authorities in areas with a significant lack of public services,

- Improvement of productivity for public services,

- Reduction of the need to travel in a mountainous area with harsh

weather conditions.

PVCS : DEVICE

« Citizen spot »installed in a public place

(City Hall, Community Council,

multimedia areas…)

« Professional spot » installed in the office of public services

and used by officers to communicate

with citizens.

PVCS : ASSETS

A real feeling of closeness and friendliness

The remote management of administrative documents

A very simple use (there isn’t keyboard or

mouse, just a touch screen)

A virtual counter with many public services (Employment, Social Security

Payment, National Electricity Agency…)

Three prizes : 1st prize of Broadband Awards 2007 given by european

commission, 1st prize for the quality of public services and 1st prize for the

modernization of public services given by State.

PVCS : PROGRAM IN AUVERGNE

2005

2 « citizen spots »

+

4 « professional

spots »

2006

19  « citizen spots »

+

14 « professional

spots »

20082007

15 « citizen spots  »

+

11 « professional

spots »

27 « citizen spots  »

+

12 « professional

spots »

Since2009

Sustainability through digital management,

coordination of partners,

communication and quality approach

Nowadays, 63 territories offer an access to 41 public services through Public Video Conference Spot.

Auvergne is a mountainous region

with 1,3 million of inhabitants

(42 inhabitants/Km²).

63 PVCS are installed in the territories

(green on the map).

PVCS is compatible with others virtual

counters (if they use standard

protocols). In Auvergne, more than 63

PVCS, there are 10 spots called

« Cybercantal » in the south-west

department (orange on the map).

Nowadays, the deployment is

complete.

PVCS : MAPPING

PROCEDURE FOR HAVING A PVCS

Analysing of the applicants by a steering commitee

Strategical and technical audit on sites – Validation of application

Sending a letter to Regional Council

Implementation

Definition of operational terms (services, opening hours…)

Training’s agents

Opening of the news services for the population

PVCS : CHOOSE THE GOOD PLACE

The place which receive the « citizens spot » needs :

To be accessible for people who have physical

problems of accessibily,

To have a surface of about 8 m²,

To respect of confidentiality of the communication

between citizens and agents,

To have a receptionist to help people to communicate with PVCS,

To have wide opening hours.

PVCS : TECHNICAL DUTIES

The room needs to have a dedicated Internet access

(the minimum speed of connexion required is 1024 Kbps/256 Kbps)

A dedicated phone line

One outlet near the spot

a technical audit is realized in each site by Regional Council in order to

give all necessary recommandations.

TYPE OF PLACES FOR « CITIZEN SPOT »

29%

24%

24%

10%

13%

A community of towns Institution

A house of Public Services

A City Hall

A Tourist Office

Other

Often installed in the most populated town/village of a rural

community council, the site is in general :

PVCS : RESULTS

More than 12 000 individual communications realized since 2005

646 000 Km saved which represent 119 tons of CO2 saved

63 « citizens spots » et 41 « professional spots » installed

Very positive results with Employment Agency, Results on progress on other public services, One european prize and two national prizes.

A sustainable program Coordination of the community of partners

One website with an intranet for a digital management, Physical meetings to exchange experiences

Quality approach engaged

WWW. AUVERGNE-POINTVISIOPUBLIC.COM

The website offers :

- a general communication about PVCS (public services, opening

hours…),

- an intranet : each partner is able to manage all the information about him

(description of services, contacts, statistical monitoring…).

PVCS : PUBLIC SERVICES PARTNERS

The access of the services is customized in relation of the needs of each territory.

20 types of public services :

- Employment and training: National employment Agency,

Centre for Information and Guidance…

- Social Security: Family Allowance Agency, Agrical Social

Health Insurance…

- Services for entreprises: Chamber of Commerce and

Industry…

- State’s services: Prefecture…

- Services for population : National Electricity Agency…

PVCS : INVOLVED ACTORS AND BUDGET

INVOLVED ACTORS : Funders

Regional Council (contracting authority),

Europe (ERDF),

State,

County Council of Allier,

County Council of Cantal,

County Council of Haute-Loire,

County Council of Puy-de-Dôme.

BUDGET :

The overall budget is 1,2 million of euros for the investissment and a

minimum of 2 full times employees dedicated to the project.

63 COMMUNITY

COUNCILS

&

41 PUBLICS SERVICES

+

Operational partners

BUDGET FOR « CITIZEN SPOT »

In charge for a Community Council for EACH « CITIZEN SPOT » :

Dedicated Internet access and phone line : 50 € HT/month

Maintenance of the spot : 897 € HT/year

Insurance of the spot

Provision of a room with a receptionist (who isn’t dedicated to the

project)

Costs of spot’s uses (electricity, paper for the printer…)

In charge of Regional Council (30%), ERDF (30%), State (25%) and

the County Councils (15%) :

14 987 € excl.tax ie all the cost of the spot.

BUDGET FOR « PROFESSIONAL SPOT »

In charge for a public service for EACH « PROFESSIONAL SPOT » :

3 000 € (40%)

Dedicated access Internet and phone line : 50 € HT/month

Maintenance : 564 € HT/year

Insurance of the spot

Provision of a printer/scanner (not comprised in the cost of the

spot).

In charge of Regional Council (15%), State (15%) et du ERDF (30%) :

4 468 € excl.tax ( ie 60% of the cost of the spot which is about 7 700 €

excl.tax )

PVCS : MAIN SUCCESS FACTORS

a local and regional awarness of PVCS’s interests,

a strong political backing,

a rigorous methodology which allows to verify the adequacy between

supply and demand for services,

a daily assistance and a coordination of the community of partners,

a partnership between territories, public services and funders,

an important communication,

a central element of digital development of Auvergne (broadband,

teleprocedures…),

a project always on move.

PVCS : TRANSFERABLE ASPECTS

PCVS is easily transferable. The most important isn’t technical aspects but organizational aspects.

Auvergne can share her methodology to manage deployment, co-ordination, steering, partnership, assessment and sustainability of this type of device.

More information : Website : http://www.auvergne-pvp.com

Thank you for your attention !

Good practices in Auvergne :Public Video Conference Spot and Telecentre

of the Community Council of Murat

Contact : Marlène LESTEVENProject Manager – Digital Uses DepartmentPhone : + 33 4 73 31 81 74E-mail : m.lesteven@cr-auvergne.fr