INTERPERSONAL COMMUNICATION

OBJECTIVESBe able to understand five common methods

of communicatingGiven communication situation, be able to

identify different communication behavior of individuals

INTERPERSONAL COMMUNICATION DEFINEDCommunication is a social process involving

understanding and transfer of information from one person to others.

ROLE OF INTERPERSONAL COMMUNICATIONEmployees at all levels spend majority of

their day communicatingThe major skill upon which employees

depend is communicationUnless employees can communicate with

their fellow employees, boss and supervisors they are doomed to failure as effective managers

FACTS ABOUT INTERPERSONAL COMMUNICATIONWhatever media used employees use 70-90%

of their waking hours communicating.Only too often People do not say what they

mean and do not mean what they say.

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THE POWER OF IDEA

The power of idea largely depends on two things.

The swiftness and clarity with which it is received.

The ease with which it is recalled.

FIVE METHODS OF COMMUNICATINGWRITTEN COMMUNICATIONIncludes letters, faxes memosSome experts believe that communicating

with this medium ensures that intended message will reach to the receiver every one will read the same words so everyone will get the same message.

TELECOMMUNICATIONS

It includes telephones, intercom and other voice communication.

Can be more effective because they use 45 % of message capability(7 verbal and 37 tonal)

THIRD PARTY COMMUNICATIONWorst of four methods.Not only the message coveys the meaning

author intends but also the message may be interpreted differently by the receiver

It leads to ambiguity and confusion.FACE TO FACEIt is the best way to communication in most

casesOffers full range of communication.Sender can impart desired meaning and

receiver can ask questions or ask if clarification is needed.

However the effectiveness of medium depend s on kind of message and characteristics of listener.

GESTURAL COMMUNICATION.This type of communication is done without the

use of speech .Thoughts are communicated through bodily movements. YouTube - Body language - Gestures.mp4

IMPORTANT TERMS IN INTERPERSONAL COMMUNICATIONSENDER OR SOURCEENCODINGCHANNELDECODINGRECEIVERFEEDBACK

PERCEPTIONS AND ATTITUDES WHAT WIFE SAYS TO THE

HUSBAND ……….go to the store, lay down the

mulch, wash and wax the car, get the kids to school rent some videos, and finish the rest of dishes

What husbands hear

Go blah blah blah lay down blah blah

blah andBlah blah blah get blah blah blahs some

blah blah blah rest.

DIFFERENT EXPECTATIONSHOW DOES SALES THINKSWe need 10 more peopleIt will lead to greater salesHence greater profit.HOW DOES HR THINKSWe need to cut sales staff by 10It will reduce costHence increase profit

SOLUTIONEffective interpersonal communication

ROLE OF PERCEPTIONS IN INTERPERSONAL COMMUNICATIONaccurate self perception increases the

likelihood of accurate interpersonal communication.

realistic perception of others is a key element in solving problems jointly and working with others.

TENDENCIES CAUSING PERCEPTIONAL DISTORTIONS ARE:

Stereotyping-typically classifying a group on basis of a bias

The halo effect-positive impression of someone

Implicit personality theory-assumption that traits go together

BUILDING INTERPERSONAL SKILLSTHEORY OF BALANCE BY DARWINThere is a tendency to maintain balance in

our body, structure and attitude.In case of imbalance balance is regained

through cooperation with our peers and family.

EMPHATIC LISTENINGWe are either speaking or preparing to speak.

Ask…….are we ignoring?Are we pretending?Are we selectively listening? Are we listening attentively?Are we indulging in emphatic listening?

ITS NOT WHAT WE SAY BUT WHAT WE ARE

Interpersonal communication cannot make up for ineffective actions or half hearted efforts because

Superficial words could easily be sensed

Character and integrity generates trust and communicates most

SAYING WHAT WE MEAN AND MEAN WHAT WE SAY

Taking responsibility for the every word uttered.

Activating the brain before activating the mouth.

Thinking of the impact words will have.

BULDING INTERPERSONAL SKILLSApologizing seriously in case of mistakes.

Keeping commitments .

Attending to little things.

Engaging mind before mouth.

Criticizing action behavior instead of personality.

TEN COMMANDENTSSmile always.

Be appreciative.Pay attention.Practice active listening.Bringing people together.Resolve conflicts.Communicate clearly using simple language.

Step in others shoes.Avoid complaining.