Interoperability Implementing the Lessons from Communicating in Crises “ Unifying communications...

InteroperabilityInteroperability

Implementing the Lessons from Implementing the Lessons from Communicating in CrisesCommunicating in Crises

““Unifying communications Unifying communications for a safer response”for a safer response”

www.npia.police.uk

Detective Chief SuperintendentNPIA Head of Strategic Operations

Director, UK Multi-Agency Interoperability Programme

Michael HallowesMichael Hallowes

www.npia.police.ukINVESTOR IN PEOPLEINVESTOR IN PEOPLE

Fennell InquiryFennell Inquiry19871987

London Regional ResilienceLondon Regional ResilienceReport 2007Report 2007

Pitt ReviewPitt Review20072007

All hazards approachAll hazards approach

Victorian BushfiresVictorian BushfiresRoyal CommissionRoyal Commission

20092009

Stockwell ShootingStockwell Shooting20072007

9-11 McKinsey Report9-11 McKinsey Report


““The capability of organisations The capability of organisations

or discrete parts of the same or discrete parts of the same

organisation to exchange organisation to exchange

operational information and use operational information and use

it to inform decision making.”it to inform decision making.”

Interoperability is…Interoperability is…


● “Information is a basic human survival need”

● “No plan survives contact with the enemy”

● “Access to real time information to support real time decision-making”

● “What we carry into battle is what we fight with”

●● “Necessary, sufficient and affordable”

PrinciplesPrinciples


Valuing the publicValuing the public

“What is clear is that all the relevant statutory organisations have their emergency plans in place, as indeed do many of the large non-statutory institutions. These plans have been tested, practiced against and refined. However, the thread that links them all together is that in the event they proved service-specific, meeting the needs of the services, and lacked an outward focus that took into account the needs of their client groups.

If the one achievement of the Assembly’s 7 July Review is to add an outward focus to emergency planning - to underscore the fact that responders are dealing with individuals not an ‘incident’, and that all services must work together for the public good - then we will have contributed to the protection of London, its residents and visitors.”

……responders are dealing responders are dealing with individuals not an with individuals not an ‘incident’, and that all ‘incident’, and that all

services must work together services must work together for the public good…for the public good…

……responders are dealing responders are dealing with individuals not an with individuals not an ‘incident’, and that all ‘incident’, and that all

services must work together services must work together for the public good…for the public good…


“…“…Better technology Better technology

can expand our can expand our

capabilities and free capabilities and free

our agents to spend our agents to spend

their time where it is their time where it is

most valuable…”most valuable…”Secretary Janet Napolitano,Secretary Janet Napolitano,US Department of Homeland SecurityUS Department of Homeland Security

Harnessing technology & Harnessing technology & Changing culturesChanging cultures


Operational planning toolsOperational planning tools

WorkingStrategy

Information / Intelligence Received

Action(s) &Contingencies

Powers &Policy

TacticalOptions

ThreatAssessment

Conflict ManagementConflict ManagementModelModel

Decision MakingDecision MakingModelModel


Decision “Golden Hour”Decision “Golden Hour” In

form

ati

on

Su

pp

ly &

Dem

an

d

Time““Golden Hour”Golden Hour”


Information vacuumInformation vacuum

7 July 20057 July 200508:46 to 09:4908:46 to 09:49

26 - 27 November 200826 - 27 November 2008

London Mumbai


i-Pod Generationi-Pod Generation PolicingPolicing

VsVs

Harnessing technology & Harnessing technology & Changing culturesChanging cultures


●● Common TeTRa radio networkCommon TeTRa radio network●● National infrastructureNational infrastructure●● Common talkgroupsCommon talkgroups●● Telephony,Telephony, Point to Point, Direct ModePoint to Point, Direct Mode●● LocationLocation●● Data Data


Name Detail Terminal Load Control Centre / ICCS Load AvailabilityIntended

Use Comments

Pol: mandated to be available

FRS: not mandated but available on fixed mobiles

Amb: not mandated, but some have it configured

Pol: recommended to be available

FRS: subject to local agreement - available on fixed mobiles

Amb: mandated for forces within the Ambulance Trust's boundary


FRS: not normally - available on fixed mobiles

Amb: mandated for forces within the Ambulance Trust's boundary


FRS: not mandated - available on fixed mobiles

Amb: not mandated

Pol: not mandated


Amb: not mandated

Pol: not mandated


Amb: not mandated

Initial HailingAlso available in other approved

sharers terminals

Police Sharers Hailing

Talkgroup

SHG1 only 1 per

force

Talkgroup available in all

'Blue light' terminals

Permanently enabled

'Blue Light' IVC

PMA 131-150 have also been offered to FRS

and Amb but not yet available

Multi-Agency

Mutual Aid Talkgroups

XMAMA 1-10 (10 available)

Available in ALL sharers terminals

Police Mutual Aid Talkgroups

PMA 81-90 (10 available)

All 10 talkgroups available in all

'Blue Light' terminals

All PMA 81-90 available on request

from ASL

XMAMA 2-10 are available on request from ASL - XMAMA 1

is permanently enabled

Day-to-Day IVC for

Amber and Blue Lights

IVC for all sharers

Also available in other approved

sharers terminalsPermanently enabled

Any sharer may request to invoke

a XMAMA talkgroup

Emergency Services

Talkgroup

PFFFFES1-3 three per force

Talkgroups available in all


Inter-Agency

Talkgroup

XFFFFIAT1 only 1 per

force



Permanently enabled Bronze Level

Comms


sharers terminals

Multi-Agency Interoperable Voice Communication Talkgroups

Incident Command Talkgroup



Permanently enabled Silver Level

Comms


sharers terminals

PFFFFIC1 only 1 per

force

Multi-Agency Airwave Multi-Agency Airwave InteroperabilityInteroperability

Police Police SharersSharersHailingHailing

TalkgroupTalkgroup

Incident Incident CommandCommandTalkgroupTalkgroup

EmergencyEmergencyServicesServices

TalkgroupTalkgroup

Inter-Inter-AgencyAgency

TalkgroupTalkgroup

Multi-Multi-Agency Agency

Mutual AidMutual AidTalkgroupsTalkgroups

PolicePoliceMutual AidMutual AidTalkgroupsTalkgroups


Interim Bronze Interoperability Interim Bronze Interoperability Solution (I B I S ) AirwaveSolution (I B I S ) Airwave

• 1,600 shared police1,600 shared police handsetshandsets

• Interoperable Voice Interoperable Voice CommunicationCommunication

• Available since 2006Available since 2006

Multi-Agency Airwave Multi-Agency Airwave InteroperabilityInteroperability

““Unifying communications Unifying communications for a safer response”for a safer response”


Business RulesBusiness Rules

PRACTICE ADVICE ON

2010

Standard Operating Procedure Guide on Multi-Agency Airwave Interoperability

PRACTICE ADVICE ON

2009

Guidance on Multi-Agency Interoperability

PRACTICE ADVICE ON

2010

Standard Operating Procedure Guide on Police to Police and Inter-Agency Airwave Interoperability


Airwave interoperabilityAirwave interoperabilitybetween Agency commandersbetween Agency commanders

OperationalWorking

Talkgroup(s)

CommandTalkgroup

VoiceInteroperability

Talkgroup


Capability requirementsCapability requirements

+ +CommonCommon

OperatingOperatingPicturePicture


Other Other Responder Responder AgenciesAgencies

Police Police CommanderCommander

Fire Fire CommanderCommander

Ambulance Ambulance CommanderCommander

PublicPublicMedia

Event &Event &

Decision LogsDecision Logs

MapsMaps

GISGIS

Briefings Briefings & Updates& Updates

C3i

VoiceVoice

MessagesMessages

COMMON COMMON OPERATING OPERATING

PICTUREPICTURE

Still / VideoStill / Video

ImageryImagery

PlansPlansInformationInformationIntelligenceIntelligence

HazardsHazards


Delivering the requirementsDelivering the requirements

C4iC4iC3iC3i

PlansPlansInformationInformationIntelligenceIntelligence

HazardsHazards

UK Interoperability Continuum

Governance

Standard Operating

Procedures

Technology

Training & Exercises

Usage

Lim

ited

lead

ers

hip

, p

lan

nin

g a

nd

collab

ora

tion

am

on

g C

ate

gory

1 &

2 R

esp

on

der

Ag

en

cies

wit

h m

inim

al in

vest

men

t in

th

e in

teg

rati

ng

syst

em

s an

d d

ocu

men

tati

on

Hig

h d

eg

ree o

f le

ad

ers

hip

an

d c

ollab

ora

tion

betw

een

Cate

gory

1 &

2

Resp

on

der

Ag

en

cies

an

d G

overn

men

t D

ep

art

men

ts w

ith

a c

om

mit

men

t to

an

d in

vest

men

t in

th

e c

on

tin

uin

g d

evelo

pm

en

t of

resi

lien

t ca

pab

ilit

ies

for

Inte

rop

era

ble

Voic

e a

nd

Data

Com

mu

nic

ati

on

I nteroperability Programme Board

& Multi-Agency I nteroperability

Programme

Memorandum of Understanding between Chief

Officer Associations

LRF & RRF I nteroperable

Communication framework for

all Category 1 & 2 Responder Agencies

Single Government Department leads

‘national interoperability

committee’

I ndividual Responder

Agency SOPs

Multi-Agency SOP for Airwave

I nteroperable Voice

Communication

Agency SOPs adapted for

Airwave I nteroperable

Voice Communication

Common Operating Picture SOP to integrate people, process

and technologies

Agency SOPs integrated to create the ‘UK

National I ncident Management

System’

I ndividual Airwave Programmes

Interim Bronze I nteroperability Solution (IBIS)

Airwave available to Category 1 & 2

Responder Agencies

Common Operating Picture

integrating voice and data

capabilities

Training Needs

Analysis

Training modules on I nteroperable Voice Communication for commanders and

communications staff

Insert I nteroperable Voice Communication

into multi-agency exercises

Planned events

Localised incidents and emergencies

Regional mutual aid

emergencies

Daily use whenever two or more

Responder Agencies need to coordinate

their activities

Minimal Level Optimal Level

VOICE ELEMENTS

I ndividual Mobile I nformation

Programmes

Compatible applications for ‘at incident’ command,

control & coordination

Common Standards for

Direct Electronic I ncident Transfer

DATA ELEMENTS

Ministerialoversight

I nteroperableVoice and Data Communication built into multi-

agency exercises

Training modules on I nteroperableVoice and Data

Communication for commanders and

communications staff

National mutual aid

emergencies

Scalable procedures

(Doctrine)

Guidance on Multi-Agency

Interoperability

Deliver requirements for

the FutureCommunications

Programme


Working in partnership Working in partnership

Fennell InquiryFennell Inquiry19871987

London Regional ResilienceLondon Regional ResilienceReport 2007Report 2007

Pitt ReviewPitt Review20072007

Victorian BushfiresVictorian BushfiresRoyal CommissionRoyal Commission

20092009

Stockwell ShootingStockwell Shooting20072007

9-11 McKinsey Report9-11 McKinsey Report

●● Exchanging information toExchanging information to manage and minimise riskmanage and minimise risk

●● Collaborating to accelerateCollaborating to accelerate the pace of changethe pace of change


QuestionsQuestions


QuestionsQuestions

[email protected]@npia.pnn.police.uk+44 20 7021 7028+44 20 7021 7028

Interoperability Implementing the Lessons from Communicating in Crises “ Unifying communications...

Documents

Transcript of Interoperability Implementing the Lessons from Communicating in Crises “ Unifying communications...