Interoperability and Collaboration in Government: IDC presentation for Connected Gov summit 2010
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Transcript of Interoperability and Collaboration in Government: IDC presentation for Connected Gov summit 2010
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Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved.
Collaboration and Mobility within GovernmentCollaboration and Mobility within Government
Francis HookRegional Manager
IDC East Africa
Connected Government Summit 30 March 2010
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2010 IDC 2
IDC is the premier independent global market intelligence,
events, and advisory firm for ICT markets
More than 1,000 IDC analysts, including in-house statisticians
and economists, provide global, regional, and local expertise
on technology and industry opportunities and trends in over
110 countries
IDC has been delivering IT intelligence, industry analysis,
market data, and strategic guidance since its inception in 1964
Our multilingual, multicultural workforce surveys over 360,000
technology users and decision makers annually
IDC is a subsidiary of IDG, the world's leading technology
media, events and research company
IDC OverviewIDC Overview
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2010 IDC 3
IDC Analysts Present in Over 50CountriesIDC Analysts Present in Over 50Countries
IDC analyzes the future of IT, telecommunications, and consumer
technology markets worldwide, with analysts in over 50 countries
and regional research hubs in: Massachusetts; Miami; London;
Prague; Dubai; Johannesburg; Singapore; and Hong Kong.
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2010 IDC 4
IDC in the Middle East, Turkey & AfricaIDC in the Middle East, Turkey & Africa
Over 90 Analysts, Consultants &
Events Associates Across the
Region
ICT Market Coverage Across
25+ Countries Historical data and analysis on
the regions ICT markets since
1995
Advisory Services to the ICT
Community, Governments, and
Telcos
IDC Events Reach Out to 4,500+
CIOs and IT Managers Across
12 Countries
Upcoming Offices in Cairo, Egypt
(Regional Support Center) and
Riyadh, Saudi Arabia
Expertise & CoverageExpertise & Coverage
IDC South Africa
Johannesburg
IDC East Africa
Nairobi, Kenya
IDC West Africa
Lagos, Nigeria
IDC MEA HQ
Dubai, UAE
IDC North Africa
Casablanca, Morocco
IDC Turkey
Istanbul
IDC Egypt
Cairo
IDC Saudi
Riyadh
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2010 IDC 5
IDC Insights Research:Industry-Specific Advisory ServicesIDC Insights Research:Industry-Specific Advisory Services
Insights are a series of industry-
focused business units within IDC
Each Insights focuses on technology-
enabled business innovation within a
single industry Insights leverage 45 years of IDC
research methodologies and
processes
An agile start up with a global
footprintIDC has demonstrated a solid approach for concentrating on and carving out the
Insights product lines based on a core of best practice and benchmarking metrics.
Each of the verticals products has specific deliverables that meet the needs of that
vertical industry,underscoring IDCs philosophy that one size will not fit all.
Outsell Inc., IDC Grows Vertically Through Insights Product Line, Nov. 07
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Government InsightsGovernment Insights
An IDC Company
Staff of public sector specialized analysts,researchers and consultants
Premier global research and advisory firm inthe government sector providing integratedcoverage of the public sector at the local,
regional and national levels.
Focus is on maximizing investment in and useof IT to support achievement of governmentpolicy
Government specific research enables
government to better justify, select andimplement technology and to improve theeffectiveness, efficiency, and quality ofgovernment performance and service
Market
Assessment
Technology
Directions &
Trends
OutsourcingStrategies
Best Practices&
Benchmarking
Planning &
Strategy
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v(Kenya)Your Views
(Kenya)Your Views
7Source: IT in Govt Roadshow 2009-2010, Nairobi
Improving security of information &information systems2.
Align prioritization of IT projects with
organization strategy priorities3.Have proven data privacy protection4.
Improving integratedaccess to relevantinformation/data1.
How urgent would you rate each of the following
improvements that may be needed in your IT organization?
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Improving quality of skills in IT dept.6.
Lowering cost of IT Services
7.Ensuring regulatory compliance8.
Improving real-time monitoring ofperformance5.
How urgent would you rate each of the following
improvements that may be needed in your IT organization?
Priorities of CIOs/Heads of IT in Govt (Kenya)Your Views (Contd.)
Priorities of CIOs/Heads of IT in Govt (Kenya)Your Views (Contd.)
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SupportDomestic
Demand
Tax incentives
Subsidies on purchases
Job creation programs
Shovel-ready projects
Capacity Building Pgms
CreateInternational
Competitiveness
Attracting FDI throughgrants and subsidies
Workforce skills upgrade
Industry skills upgrade
Improve CitizenServices
Education InfrastructureImprovements
Healthcareimprovements
eGovernment Projects
G2B & G2C services
Government Strategies Around ICTDevelopment and Adoption
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Cooperation for ModernizationThe key challenge for the new business model
Cooperation for ModernizationThe key challenge for the new business model
Sharing processes
Creating centers of excellence (i.e. shared services
center) that deliver services on behalf of multiple
government agencies
Sharing information
Joining up information flows and basis of data across
levels of government, front and back office, siloes of
activities
Sharing IT solutions
Leveraging consolidation, and virtualization to free-up
resources for innovation and SOA to re-use services
across application siloes
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Emergence of Different Business ModelsEnabling Resilient Transformation
Emergence of Different Business ModelsEnabling Resilient Transformation
Streamlinedintegrated
processes with built in
flexibility and
adaptability
Hierarchical
isolatedactivities
Res
ilie
nce
Internally Focused Externally FocusedTransformation
Specific solutions to
manage specific
activities
Integrated management of
organizational resources
Shared resources andknowledge among
different levels and type
of administrative
entities
Automation of
G-to-C, G-to-B,B-to-G interactions
Cost-effective delivery
of services based on
shared infrastructures
Continuous
innovation and
improvement
activity
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Food for thought.Food for thought.
Ministry/Department level approaches do not work (well):
duplication/resource wastage (capital costs, implementation
time, skills needed, hardware used, etc).
Lost opportunity for a single view (dashboard) through discrete
systems.
Key factors for consideration in a connected government
include:
Technical - Interoperability of systems
Administrative collaboration between ministries/departments
Security, Storage, Accessibility
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Joining Up Channels, Silos, Levels ofGovernmentJoining Up Channels, Silos, Levels ofGovernment
Provinces, municipalities, districts, etc.
Regions / States
Central government
EU
End-user interface
Back office operations
Case workflows and recordsCase workflows and records
Integrated Criminal JusticeSocial
Services
Prison
Service
Probation
office
Magistrate
Courts
Public
ProsecutionForensicPolice
identit
y
mana
gemen
t
payme
nts forms
mana
gemen
t
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Any-where, any-time access to records, reports, etc for
real-time decision making
Real-time voice-communication with other field and office
workers
Localization
Less time spent in the office filling administrative forms,more time spent in the field serving citizens!
What about mobility?What about mobility?
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Laptop Are the Favored AccessDevice, But Handhelds Are on the RiseLaptop Are the Favored AccessDevice, But Handhelds Are on the Rise
39
41
44
51
60
63
85
0 25 50 75 100
Smartphone
Palm-based PDA
Industry specific
device
Blackberry
Pocket-PC-based
PDA
Mobile phone
Laptop
2007
Which types of user devices are currently being used, or will be used to access / transact corporate
resources or services in a mobile or wireless environment?
Source: IDC-Government Insights IS manager survey 2007
prelimiary results
% of respondents
KENYA (2010)
+3 million internet users*+18 million mobile subscribers
*including mobile internet
KENYA (2010)
+3 million internet users*+18 million mobile subscribers
*including mobile internet
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Mobile Solutions Will Benefit MultipleGovernment ProgramsMobile Solutions Will Benefit MultipleGovernment Programs
Police
Patrol-to-patrol and patrol-to-command communication
Access to criminal, vehicles, etc. records and reports
Localization and route planning
Public safety
Patrol-to-patrol and patrol-to-command communication
Access to fire, flood,emergency reports
Localization and route planning
Road, housing, environmental management
Communication among team of workers
Access to planning, construction, and maintenance records
Localization and service scheduling
Graphic with areas of apps
Social services
Communication with offices and citizens
Access to child, family, elderly, etc. cases, records and reportsLocalization and appointment scheduling
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Case Studies: Police InvestigationCase Studies: Police Investigation
The North Wales Police aimed to extend its Records Management
System to officers in the field to achieve three aims:
Keep officers on the streets for more of their shifts
Reduce travel time to/from the station for checking records and filling inreports
Improve policing by providing the necessary information where it isneeded when it can make a difference
In pilot program, deployed mobile access to the RMS over 300BlackBerrys and saw immediate results
Extra time on the streetsnearly a half hour per shift for beat cops;twice that for those in cars
Savings of 29,000 productive hours, or GBP636,000
Improved policinghigher police visibility and crime-solving rates
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Case Studies: Enforcing Local ParkingCase Studies: Enforcing Local Parking
Vienna
650,000 registered drivers in Vienna
Any of 126,000 short-term parking spaces can be paid through mobile phones
48,000 users one year after launch
Local police inspectors check payments through mobile devices
Amsterdam
RFID tags are under the front window pane of cars authorized to park in restricted access zones in Amsterdam
Parking inspectors read the tags through RFID reader equipped handhelds
Car identifiers are checked against a local database; when necessary, inspector prints the ticket from his
handheld
Local data including issued ticket get synchronized with server
Istanbul
Municipality of Pendik, Istanbul, has deployed RFID tags on employee cars to control parking in employee lots
Improves security
Enables easy payment
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Case Studies: Social ServicesCase Studies: Social Services
Barnet Councils (UK) Childrens Service has 270 social
workers in the field
The service needed a mobile solution to eliminate the need
for an administrator to make manual diary entries on paper,
field phone calls, and monitor incoming email
communication
The deployment of mobile solutions was able to achieve net
savings of 380,000 due to increased efficiency in:
Scheduling appointments
Sending and receiving email and view attached documents
Accessing data to prepare court appearances
CA F C M t B T k i t
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A Few Concerns Must Be Taken intoAccountA Few Concerns Must Be Taken intoAccount
6558
58
69
66
Security concerns
Lack of project funding
Difficulty around different
standardsHard to demonstrate ROI
Not part of the organization's
strategy
Why is your organization currently not using or not considering a mobile solution?
Note: respondents = 10
Source: IDC-Government Insights IS manager survey,
preliminary results
% of respondents
H L M bil S l i iH t L M bil S l ti i
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How to Leverage Mobile Solutions inGovernmentHow to Leverage Mobile Solutions inGovernment
Mobile solutions must be part of joined up service delivery modernization
programs
Security and interoperability are paramount
Thorough business case must be built to ensure finance and users buy-
in; ROI KPIs cannot be only finance-related
Real-time decision making
Efficiency of scheduling and reporting of activities
Quality of reporting (reduced mistakes)
Time dedicated to field work vs. office / administrative work
Consider use of USSD and SMS based govt applications to address the
low penetration of smartphones/PDAs/WAP enabled devices.
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Thank you!Thank you!
For questions or comments,please contact:
Francis Hook
+254 20 234 5581