Internship Report on Cellphone Operator

7/31/2019 Internship Report on Cellphone Operator

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An Overview of new network establishment & its

operation & maintenance

A study based on Airtel.

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An Overview of new network establishment & its

operation & maintenance

A study based on Airtel.

Prepared By

Prabir Talapatra

Roll:146Batch:4

MBA (Finance)

Supervised By

Fahmida Ahmed

BBA, MBA (Finance & Marketing)

Lecturer, Faculty of Business Administration

University of Science & Technology Chittagong (USTC)

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Letter of Transmittal

September 1, 2012To

The Dean

Faculty of Business Administration

University of Science & Technology Chittagong

Subject: Submission of Internship Report

Sir,

I have the gratification to inform you that I have accomplished my internship report

on Airtel. I have tried my best to furnish the report with relevant data, which I have

to collect from contact with Airtel.

I shall be glad if you kindly accept this report, and I am ready to explain anything to

you if you feel necessary.

Yours Faithfully

________________________

Prabir Talapatra

Roll:146Batch:4

MBA (Finance)

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Nowadays the world is very much competitive. So everyone has to be expert in his field in

both practical knowledge and theoretical knowledge. As Premier University,Chittagong

aims to build future magnate with the theoretical knowledge as well as practical knowledge

of economic field of our country, Internship course and its report is a significant aspect in

the direction of accomplishing the goal.

On the whole, the study that I desire to do is conducted to reveal the crucial economic

factor that may affect the import, base on our countrys economic practices, as our

Bangladesh is highly depended on its import.

The study is presented in 10 chapters.

The First chapter of the study is called Introduction where I have given a short

introduction about the report. This chapter is based on the reason of the report, the

objectives, methodology and the significance of study.

In Research Methodology I have described how the report has done like I have used both

primary and secondary data. I have done practical deskwork, interviews during my

internship program and in the report a few things I have given on the basis of personal

observation. I have also gone through many Internet websites, newspaper, and journals to

collect data for the report.

I described about the objectives of the report and what is the plan regarding the report. The

problems that I have faced in doing this report and the limitations of this research project

are also described in this chapter.

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The Second chapter Company Overview describes all about the organization where I

have done my intern. The mission, vision and values of the company are briefly mentioned

here.

The Third chapter of the study is called Customer Services, Products etcI have tried

to described about the types of services, various products and their call rate.

The Fourth chapter is called Conclusionwhich is prepared based on the results obtained

from the previous chapter.

The tenth and the last chapter include the names of all the books and resources from which

I have collected the information and it is known as References

Table of Contents

Sl NO Content Page No

1 Title fly 1

2 Title page 2

3 Letter of transmittal 3

4 Acknowledgement 4

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5 Executive summary 5

6 Table of content 7-8

Chapter ONE1 Introduction 11

2 Origin of the report 11

3 Objectives of the Study 12

4 Methodology 12

5 Nature of Data 12

6 Method of Collecting Data 13

7 Primary data collection 13

8 Personal Observation. 13

9 Face to Face Interviews. 13

10 Practical deskwork. 14

11 Secondary data collection 14

12 Limitations 14-15

Chapter TWO1 Company Profile. 18-20

2 Objective. 20

3 Airtels Vision & Mission. 20

4 Managements Structure. 21

5 Joint Ventures Abroad. 21-24

Chapter THREE1 Basic Activities of Customer Service- 27-28

2 Exclusive Customer Service 28

3 Customer Service Centers 29

4 Product and Services 30-38

5 Product Related Services 38

6 Airtel Roamers 38

7 Media & Press Releases 39

8 Mobile Internet 409 Internet 40

10 Wap 40

11 MMS 41

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Chapter FOUR1 Conclusion 43

Chapter FIVE1 References 45

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Chapter 1

Introduction

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10

o Introduction

o Origin of the report

o Objectives of the Study

o Scope of the Study

o Methodology

Nature of Data

Method of Collecting Data

Primary data collection

o Personal Observation.

o Face to Face Interviews.

o Practical deskwork.

Secondary data collection

o Limitations

Chapter 1

INTRODUCTIO

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Introduction

Internship program is a compulsory 3-credit course, which provides us with the

opportunity to gain our practical knowledge.

Now the world is very much competitive. So everybody has to be expert in his field in

both practical knowledge and theoretical knowledge. As Premier University aims to

build future magnate with the theoretical knowledge as well as practical knowledge of

economic field of our country, Internship course and its report is a significant aspect in

the direction of accomplishing the goal. It is a systematic process for gathering,

recording and analyzing of data about the topic that a student goes to learn on the

program, moreover also know how to connect the theoretical knowledge with the

practical knowledge.

Basically, the study that I desire to do is conducted to reveal the crucial economic

factor that may affect the import, base on our countrys economic practices, as our

Bangladesh is highly depended on its import.

Since Bangladesh is an import-oriented country and to facilitate the activities, Airtel

Telecom Limited provides all kind of facility and offers auxiliary product that are

related to and those are the core products.

Origin of the report

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Method of Collecting Data

In order to fulfill the objectives of the study both Primary and secondary data have been

collected.

Primary data collection

I have used three techniques of Primary Resources for my research and they are as

followed:

Personal Observation.

Face to Face Interviews.

Practical deskwork.

Personal Observation

Observation is the process of recognizing and noting people objects and

occurrences rather than asking for information. Informal observations remove the

elements of Bias and effect of reaction from research.

Face to face Interviews

As the field of study is limited within the Airtel Telecom, it was decided that

information will be collected by direct face to face interviews. Face to face Interviews

were held with Mr. Golam Kibria. Business centre Manager of Airtel Telecom ltd,

Chittagong. Mr. Kibria has sufficient working knowledge in Telecom sector and he has

helped me a lot to gather the information about Airtel Telecom .

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Practical Deskwork

When I was working in Airtel Telecom Ltd, I have worked in different department so

far in different desk. While working for the TelecomI have collected the data which I

need to accomplish the report.

Second ary data collection

An intensive literature survey was required to acquire relevant knowledge. Relevant

literature like published and unpublished thesis, journals, newspaper, books, reports etc.

have been reviewed with a view to increase the knowledge and regarding the issue.

Above all the storehouse of knowledge, the internet will also be a big part of the

literature review.

Companys Quarterly Reports, other published information, Synopsisof Printing materials of the AIRTEL TELECOM LTD. and otherrelated reports and documents have been collected from theauthority of the AIRTEL TELECOM LTD.

Limitations

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The findings of the report though reliable to an extent of higher degree but they

cannot be fully accurate due to the following reasons:

1. This study, which is conducted in a short course of time, is not free of barriers.

Actually this study does not show the existing all but a portion of the factor

affects the Airtel Telecom.

2. The budget Time of the study was limited for four months. Within this short

period, I could not study properly about Airtel Telecom Ltd, and respective

topic in details.

3. The data required for sufficient analysis for report writing could not be

collected due to excessive workload.

4. The Airtel Telecom confidentially keeps the data.

5. Some of the officer of the center did not co-operate heartily.

6. The study was not done very successfully due to inexperience.

7. Supply of more practical and contemporary data is another shortcoming

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Chapter 2

Company Overview

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Company Profile.

Objective.

Airtel s Vision & Mission.

Managements Structure.

Joint Ventures Abroad.

CHAPTER 2

Company Profile


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Company Profile:Company Profile:

ORASCOM TELECOM is one of the most dynamic telecommunications powerhouses in

the world. Orascom is based in UAE and has operations in 11 countries worldwide.

Established in 1998, it is today the largest capitalized company on the Cairo %26amp;

Alexandria Stock Exchanges with over 11 million subscribers worldwide. It has grown to

be one of the largest and most diversified GSM network operators in the Middle East,

Africa and Asia.

The Dhabi Group is a multinational company based in the UAE, which owns and

operates a wide range of business concerns that are spread across 3 different continents. It

has a diversified business interest in the institutions that have enjoyed commercial

success as a result of its strong financial resources and extensive management expertise.

The Abu Dhabi Group's major investments are in the following sectors:

o Telecommunications

o Hospitality services

o Property development

o Oil exploration and supplies

o Banking and financial services

o Automobile industries.

Airtel Telecom takes pride in being backed by the Abu Dhabi Group, one of the largest

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groups in the Middle East and in Pakistan.

Airtel Telecom is currently operational in Bangladesh and Pakistan, while it is also

setting pace to initiate its operation in Uganda & Congo. Within the markets Airtel is

already operating, it has quickly developed a large customer base and established itself as

one of the leaders of telecom service sector.

In Bangladesh, Airtel Telecom commenced its operations under a landmark MOU agreed

upon by the Dhabi Group and the Government of Bangladesh worth USD 1 billion, out

of which USD 750 million was exclusively committed for investment in the

telecommunication sector of the country. Succeeding the MOU signing, the BTRC

license for telecom service provision was issued to Airtel Telecom, followed by the

signing of interconnectivity agreement with all the existing telecom companies of

Bangladesh.

In May 10th, 2007, Airtel Telecom launched its commercial operations in Bangladesh

with a network encompassing 26 districts. By November 2007, the network had been

expanded to cover 61 districts and being used by 2 million customers.

Based on the NGN (Next-Generation) network, Airtel Telecom's operational activities in

Bangladesh aim to achieve a new and modern corporate identity, which is congruent with

the dynamic changes taking place in the telecom industry today. With a reflection of a

new strategy, our aim is to be perceived not only as a telecommunication operator of

voice services, but also as a universal provider of comprehensive communications

services for both residential and business customers.

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The subscriber base of over 2 million users in our first year of operation alone serves as a

testament to Airtel telecom's customer-driven business mandate. These achievements

have only been possible due to Airtel's uncompromising commitment to provide

maximum network coverage and clear connectivity at the most affordable price.

Objective:Objective:

Airtels goal is to bring you this freedom at lower overall cost.Airtel wants to

make mobile affordable for you, your family and your friends. This is why we have put

together a very attractive launch offer to allow you to link up. Go and see one of our

dealers to learn about our offer. They are happy to help.

Telecom's Vision & MissionTelecom's Vision & Mission

Vision:To become the essential communication provider in Bangladesh of high quality voice and

innovative data services by offering affordable products and services to all market

segments and to become an integral part of their everyday lives.

Airtel Telecom's brand values include:

Simplicity

Honesty

Innovation

Quality

Dynamic

Friendly

Mission:

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Establish and sustain as a customer centric organization

Provide high quality and innovative communication services, through state of the

art infrastructure and a team of professionals

Continuously develop, motivate and empower our people

Achieve profitable growth for all our stakeholders

Management StructureManagement Structure

The thirteen members of the Board of Directors are responsible for the strategic planning

and overall policy guidelines of the Bank. Further, there is an Executive Committee of the

Board to dispose of urgent business proposals.

Besides, there is an Audit Committee in the Board to oversee compliance of major

regulatory and operational issues.

The CEO and Managing Director, Deputy Managing Director and Head of Divisions are

responsible for achieving business goals and overseeing the day to day operation.

The CEO and Managing Director are assisted by a Senior Management Group consisting of

Deputy Managing Director and Head of Divisions who supervise operation of various

Divisions centrally and co-ordinates operation of branches. Key issues are managed by a

Management Committee headed by the CEO and Managing Director. This facilitates rapid

decisions.

There is an Asset Liability Committee comprising member of the Senior Executives

headed by CEO and Managing Director to look into all operational functions and

Risk Management of the Bank

Joint Ventures Abroad :Joint Ventures Abroad :

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Affinity Partners

Airtel believes in united effort. Airtel's affinity program executes partnership programs

for leading companies. Our unique approach enables our clients to effectively drive sales,

improve relation and enhance brand awareness.

Currently, Airtel has the following affinity partners in Bangladesh Market.

Electra Telecom Bangladesh Limited

Siemens Bangladesh Limited

Electra Telecom (BD) Limited:

Electra Telecom (BD) Limited is a pioneer in the field of consumer electronics in

Bangladesh, with a distribution network consisting of 212 showrooms, franchises &

dealers through out the country. Samsung Electronics, one of the worlds largest

electronic companies, has made Electra International its exclusive distributor in

Bangladesh to market a vast range of products to local consumers.

Being an affinity partner, Electra and Airtel Telecom will jointly work for each other,

drive greater sales force, enhance brand awareness and support customer service. Please

view the list of outlet as follows:

District Outlet Address Contact Number

Dhaka 27, Bangabandhu National Stadium Market 9550207

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60, Bangabandhu National Stadium Market 9563489



112, Airport Road, Bijoy Sharani 8154835Shop No 1 & 2, Rajmoni Ishakha Shopping

Complex, 89/3 V.I.P Road, Kakrail, Dhaka

8355387

Level 1, Block: C, Shop No: 1,2,12, 13,

Bashundhara City, Panthapath

9111440 Ext. 301001

44, Gulshan Avenue (1st Floor) 8857569

Plot 13, Road 14/A, Sector 4, Uttara 8958692

Hauly, Zinzira, Keranigonj 7771757

119, Shahid Tazuddin Ahmed , (317, Old BoroMogh Bazar) 1st Floor

1712068900

47, Horonath Ghosh Road, Lal Bagh 9677259

100, Dholaipar, Jatrabari 7419322

49 New Super Marktet, Baitul Mukaram 1817110903

Chittagong 805, C.D.A Avenue, Dampara 031- 626924

Rajshahi Dr. Gaffar Plaza, Miah Para, Shaheb Bazar 0721-776186

Khulna Al-Hajj Latif Mansion, Plot # 72, K.D.A Avenue 041-721551

Sylhet S.K. Bhaban, Fazil Chisht, Subid Bazar 0821-719260

Jessore 135, M.K Road 0421-66836,

01711826681

Brahmanbaria T.A. Road 0851-52589,

01711378121

Bogra College Road, Kalitola051-73355,0156307518

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Siemens Bangladesh Limited:

SIEMENS operates in 190 countries all over the world, with its operations spanning the

sectors of electronics, health, power, security and industrial development.

In Bangladesh, SIEMENS Bangladesh Ltd. is currently operational in the sectors of

Power, Communications, Consumer Products and Medicine. In the communication

sector, SIEMENS vision is to make life easier by providing trendsetting communication

solutions. Siemens, with its long operational history in Bangladesh, will also play the

vital role of affinity partner with Airtel to create innovative communications solutions,

products and services that satisfy the customers demands. Please view the list of outlet

as follows:

District Outlet Address Contact No.

Dhaka 119 Bangabandhu Stadium Market 9562971

Gulshan point,Plot no. CWS ( C ) 7A, Gulshan South Avenue 8852035

House # 02, Road 01/A, Sector 09 (Opposite By Mascot Plaza) 8953987

Taher Tower, Gulshan 2 No

Bogra College Road, Kalitola No

Chittagong 42 M.M Ali Road, Wasamore, Lalkhanbazar, Chittagong 031-631743

Khulna 36 KDA Avenue 041-813876

Sylhet R.N Tower, Chowhatta 0821-716425

Jessore 34 Rail Road No

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Chapter 3

Customer Service

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Basic Activities of Customer Service-

o Exclusive Customer Service

o Customer Service Centers

o Product and Services

o Product Related Services

o Airtel Roamers

o Media & Press Releases

o Mobile Internet

o Internet

o Wap

o MMS

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CHAPTER 3Customer Service


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786016

78600786

G.P.O. BOX

3016

+88 (02) 8951786

@ [email protected]

W www.Airteltel.com.bd

Or you can just use your SIM Genie menu to get directly connected to the Contact

Center by dialing Helpline from Help & Support menu.

Furthermore, an extensive network of franchises, kiosks and mobile units ensure easy

and convenient accessibility to a host of our products and services.

Exclusive Customer Care:

Our mandate for doing businesses by keeping customers at the forefront is reflected in

our 'one stop' concept for all your telecom requirements. We have the maximum number

of Sales and Customer Service Centers countrywide, equipped with cutting edge

technologies to ensure that customer needs and demands are catered for in the shortest

possible time. Our highly trained and well-groomed team of Customer Service

Executives is on hand 24 hours to provide you support in any area- all to make sure that

your communication experience with use is facilitated in the smoothest way possible

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Customer Service Centers

Business Center Address

Tajwar Center Tajwar CenterHouse#34 Road#19/A, Banani, Dhaka 1213

ASA Tower ASA Tower (Ground Floor)

23/3 Khilji Road, Shyamoli Dhaka-1207

Novera Tower,

Dhanmondi

Novera Square

Road #2 House#5 Dhanmondi, Dhaka

Motijheel 64/1, Purana Paltan Motijheel Commercial Area, Dhaka 1000

Quaderi Chamber,

Chittagong

Quaderi Chember,

37 Agrabad Commercial area, Chittagong

Rahman Tower, Sylhet Rahman Tower,

House#A/2 Bangabir, Naiorpool Sylhet

Akunjee Tower, Khulna Akunjee Tower (Ground Floor)

A-41, 42 Mazid Sharani, Shib Barir MoreShonadanga, Khulna-9100 (Opposite of Zia Hall)

Dolphin Housing, Bogra Dolphin Housing,

Jaleshwaritola, Bogra 5800

Parent's Plaza, RajshahiParents Plaza Alupotty,

Ghoramara Boalia, Rajshahi

Uttara Business Centre,Uttara

Siaam Tower, Dhaka - Mymensingh Road, Plot No. 15, Sector-3, Uttara, Dhaka-1230

Cox's Bazar BusinessCenter

Hotel Sayeman (Ground Floor) Baharchara, CoxsBazar 4700.

Rangamati Business

CenterNew Court Road, Rangamati.

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Khagrachori BusinessCenter

Syed Building,Shapla Chattar, Khagrachori

Bandorban Business

Center

Abeda Plaza (Ground floor) Opposite of Govt. High School,

Bandorban

Products and Services:Products and Services:

Airtel welcomes you to its world of Value Added Services!

We know that communication is all about being heard, being expressive and making

your world more creative. Thus, all our packages offer a vast range of services and

contents - all put there to make your communication experience:

Much Easier:Our basic voice services like Call Waiting, Call Divert, Conference Call, and Voicemail

better manage your calls and keep you connected!

More Fun:

Be creative, stylish and hip by using our Caller Tunes to greet or surprise your friends

and family, colleagues, or loved ones by setting songs, funny messages or sounds for

them. Show them how different and creative you are!

More Clued-up:Get Surf Now! Be connected to the internet wherever you are. Surf anything you like,

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check your e-mails, swap MMS contents with your buddies or others. And best part is

you dont have to go anywhere to activate any of these! Its there for you as soon as you

switch on your Airtel SIM

And more personal:

Personalize your phone by downloading wallpapers, ringtones, logos, games and many

more contents of your choice from SIM Genie menu The World of Infotainment at the

palm of your hands!

Airtel entered the market with a promise of making mobile phone affordable for people.

This promise was kept and Airtel was the first operator to introduce a flat rate for all

calls (inside own network and to other operators) for the convenience and ease of

customers. Thus "Zem" was launched - the best prepaid package for making calls to any

network.

In addition, a new prepaid package, Zahi has also been launched. This package offers

attractive tariff plan for customers who need to talk within theAirtel network. Airtel Zem

is already a very popular and well-liked brand Airtel Zahi is a brand extension to

enrich the brand.

Targeting the corporate and SME segments, Airtel has launched different types of

"Corporate Sim" with state of the art services including GPRS, corporate SMS

broadcast, dedicated customer relationship management, and customized packages.

Airtel enterprise offers customized telecom solutions for different businesses as per their

requirements and the objective of Airtel enterprise is to assist the clients at every step as

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Zahi Zahi Royal

Connection price (Tk.) 750 1250

Monthly Fee & Others

Zahi Zahi Royal

Line rent/ Bundle Fee (in Tk) 50 500

FREE NA 750 Tk.

Line rent waiver

Waived when

usage >=

BDT 300

NA

Other features

Pulse 5 sec 1 sec

Number of FnF

(any mobile network)

15 20

Credit Limit (in Tk.) 600 1100

Note:

Zahi:

o Monthly line rent is BDT 50. (excl. VAT)

o Monthly line rent will be waived if the subscriber usage (excluding package

line rent) reached to BDT 300.

Zahi Royal:o Subscriber will pay Monthly Bundle Fee of BDT 500 (excl. VAT)

o Subscriber will enjoy a usage of BDT 750 at free of cost

o Usage will include calls to mobile & PSTN, SMS, GPRS, MMS,

VAS/Content (excluding ISD/EISD/Roaming and & other rentals)

Zahi Tariff

Zahi Zahi Royal

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Voice Calls

(in Tk. /PerMinute )

Airtel to Airtel 0.49 0.49

Airtel to other operator

(mobile/PSTN**)0.94 0.89

FnF - Airtel to Airtel 0.25 0.25

FnF -Airtel to other operator 0.65 0.65

Airtel to International

*(ISD/EISD)ISD/EISD Rates ISD/EISD Rates

BTCL Incoming Calls Free

SMS

(Tk. /Per

SMS)

Airtel to Airtel 0.25 0.25

Airtel to other operator 0.75 0.75

FnF -Airtel to Airtel 0.10 0.10

FnF -Airtel to other operator 0.25 0.25

International SMS 2.50 2.50

* For International calls only ISD/EISD rates will be applicable.* ISD/EISD rate may change as per BTRC directive.

** Including BTCL (Local/NWD)

Please Note:

All incoming calls are free of charges

All charges are exclusive of 15% VAT.

For ISD calls, ISD time band and pulse will be applicable.

Help line (786) is free for Postpaid customers.

All postpaid packages include BTCL incoming and outgoing facilities.

All existing promotional offers will be applicable till the offers are valid

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Zem - Tariff Plan

Zem 24 hrs (startup)

Suit your taste-- more options

Zem Fun

Zem 1 second

Zem FnF

Startup

Package

Detail

Pulse 60 sec

Number of FnF

(any mobile network)

5

Regular Hour

Voice Calls

Per Minute

Airtel to Airtel Tk. 0.89 /min


(mobile/ PSTN**)Tk. 0.89 /min

FnF -Airtel to Airtel TK. 0.89 /min

FnF -Airtel to other operator TK. 0.89 /min

Airtel to International*(ISD/EISD)

ISD/EISD Rates


SMS Airtel to Airtel TK. 0.50

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http://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem24hrshttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemhttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem1sechttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemFnFhttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem24hrshttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemhttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem1sechttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemFnF


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Airtel to other operator TK. 0.75

FnF - Airtel to AirtelTK. 0.30

FnF -Airtel to other operator TK. 0.60

International SMS TK. 2.50

Package Detail

Pulse 1 sec

Number of FnF

(any mobile network) 5

Voice Calls

Per Minute

Regular Hour

Airtel to Airtel 2 Paisa /1 sec


(mobile/ PSTN**)3 Paisa /1 sec

FnF -Airtel to Airtel 1 Paisa /1 sec

FnF -Airtel to other operator 2 Paisa /1 sec

Airtel to International *(ISD/EISD) ISD/EISD Rates


SMS Airtel to Airtel TK. 0.50

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FnF - Airtel to Airtel TK. 0.30


International SMS TK. 2.50

Package Detail

Pulse 30 sec

Number of FnF

(any mobile network)5

Voice Calls

Per Minute

Regular Hour

Airtel to Airtel Tk. 0.79 /min


(mobile/ PSTN**)Tk. 1.29 /min

FnF -Airtel to Airtel TK. 0.25 /minFnF -Airtel to other operator TK. 0.65 /min

Airtel to International *(ISD/EISD) ISD/EISD Rates


SMS

Airtel to Airtel TK. 0.50


FnF - Airtel to Airtel TK. 0.10


International SMS

Please Note:

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All incoming calls are free of charges.

All charges are exclusive of 15% VAT.

Helpline (786) charges @ TK. 0.50 from Prepaid customers.

Prepaid connection comes with ISD, EISD & pre-loaded GPRS facility.

All prepaid packages include BTCL incoming and outgoing facilities.

* For International calls only ISD/EISD rates will be applicable.

* ISD/EISD rate may change as per BTRC directive.

** Including BTCL (Local/NWD)

Product Related Services:

To enable you to maintain your postpaid and prepaid accounts more conveniently, Airtel

gives you product related services, to ensure that you can easily charge up your account

with your desired amount of airtime, so that you never fall out of the communication loop!

Scratch Cards - Airtel scratch cards are widely available and can be purchased fromany one of our authorized dealers, outlets, franchises and Customer Service Centers.

Available in 6 different denominations, these scratch cards can be used by both ZEMusers to refill their prepaid accounts and ZAHI users to pay their postpaid bills!

Ezee Load and Ezee Charge -o Ezee Load is a service for prepaid users that they can use to purchase any

amount of airtime to refill their accounts

Ezee Charge is a service for postpaid users which they can use to pay their postpaid billswithout having to go to banks.

Airtel Roamers:

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Normally, if you want to access GPRS/EDGE through your mobile, you need to configure

your

handset. This makes life complicated - as you have to find out your handset model name,model number, model type etc and enter them into your phone.

To make your life much easier, Airtel offers advanced handset settings. When you insert

your Airtel SIM in your handset for the first time, it automatically initiates a handset

configuration request. If you have a GPRS/EDGE compatible handset you will soon receive

the handset configuration settings through a flash message. When you save this message,

your handset will be automatically configured for GPRS/EDGE

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Chapter 4

Conclusion

Telecom sector deals with the most sensitive part of an economy. It is vitally important for

a country to provide quality network for flourishing the economic sector and enhancing the

overall business and manufacturing environment of the country. In recent times in

Bangladesh Telecom sector has been considered the most prospective, compared to the

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other service sectors, for their quality service and transparency. At past only the some

limited company were in operation and people had no other alternative to go to those

institutions for service. But now the scenario is quite different. A good number of

companies are rendering service and a tough competition exists in this sector. So it is very

important to attract new domain of customers, side by side with regular clients in order to

diversify the customer basket and at the same time increasing profit.

Todays business world is dynamic and ever changing. To cope up with all these changes

and adopt with new scenario a group of skilled and talented workforce is the first

requirement. Airtel Telecom Ltd has rightly focused on skill development of employee and

at the same time introducing technology in almost every step of its day to day activity to

insure prompt and quality service. Besides frequent training program is also conducted by

the Airtel to increase the level of employee efficiency. This should be further strengthened

as there is no alternative of training in telecom sector as here practice and experience along

with training can make the difference.

Airtel Telecom Ltd started its journey in 2007 or A Better Tomorrow. Its friendly and

congenial environment, dedication to service and ability to provide quality, at low cost,

with high efficiency has been able to develop a reputation in market. If all the efforts those

were put forward in past can be employed again with renovation and increased integrity

then we can hope that it will not only be able to build a Better Tomorrow for Itself but

also for the whole nation.

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Chapter 10

References

Text Books:

,International Marketing.

Naresh K. Malhotra, Marketing Research

David L. Loudon ,Consumer Behavior

OXFORD Business Dictionary

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Internet Web sites:

http://www.Airteltel.com.bd.

http://www.Airteltel.com.

http://www.jetro.go.jp/bangladesh/eng/link_files/imp_bdmc.html

http://www.cpd-bangladesh.org/

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Internship Report on Cellphone Operator

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